Motorola solutions Avigilon HD-NVR4-PRM-128TB, User Manual

Page 1: ...User Manual Avigilon HD Network Video Recorder HD NVR4 PRM 64TB HD NVR4 PRM 96TB HD NVR4 PRM 128TB and HD NVR4 PRM 157TB ...

Page 2: ...mark patent or other intellectual property rights of Avigilon Corporation or its licensors This document has been compiled and published using product descriptions and specifications available at the time of publication The contents of this document and the specifications of the products discussed herein are subject to change without notice Avigilon Corporation reserves the right to make any such ...

Page 3: ...e ACC 5 Software 7 Networking 7 Configuring the Avigilon Control Center Software 8 Starting Up and Shutting Down the Avigilon Control Center Client Software 8 Starting Up the Client Software 8 Shutting Down the Client Software 8 Logging Into and Out of a Site 8 Logging In 9 Logging Out 9 Changing the Administrator Password 9 Connecting Cameras to the Avigilon Control Center Software 10 Setting the...

Page 4: ... Replacing Hard Drives 19 Replacing Front or Back Hard Drives 20 Replacing Center Hard Drives 20 LED Indicators 23 Diagnostic Indicators 23 Power Status Indicators 23 Network Link Status Indicators 24 Hard Drive RAID Status Indicators 25 Specifications 26 iv ...

Page 5: ...w site Overview Front View 1 Bezel Protects against unauthorized physical access to the hard drives 2 Power button Controls the power supply to the recorder 3 Hard drives Provides access to hot swappable hard drives There are LED indicators on each hard drive Some drives may contain an empty hard drive tray 4 Diagnostic indicators Provides information about system operations For more information s...

Page 6: ...ns to serial devices 3 Video connector Accepts a VGA monitor connection 4 USB connectors Accepts USB connections to external devices 5 Two 2 SFP 10 Gbps and Two 2 RJ 45 1 Gbps Ethernet ports Accepts Ethernet connections to multiple networks 6 Power supply Two hot swappable redundant power supply 7 Hot swappable hard drives Two hot swappable hard drives that are part of the storage array BackView 2...

Page 7: ...verview section for the location of the different connectors Make the following connections as required 1 Connect a KVM switch or separate keyboard mouse and monitor to the recorder l The keyboard and mouse can be connected to any USB port on the recorder l The monitor can be connected to any video connector at the front or back of the recorder 2 Connect the recorder to your network using an Ether...

Page 8: ...ezel against the recorder until it clicks into place 3 Use the provided key to lock the bezel Logging into Windows Server for the First Time After the recorder powers up you will need to configure the Windows operating system for the first time Logging into Windows Server for the First Time 4 ...

Page 9: ... microsoft com en ca library cc956977 aspx for details You cannot reuse your last 24 passwords The password will expire in 42 days 5 Press Ctrl Alt Delete to unlock and input the login password created in the previous step 6 Once logged in the recorder will go through initial system setup 7 The Setup dialog will start configuring the system storage This process may take up to 5 10 minutes dependin...

Page 10: ...es to log in dialog box is displayed If you are connected only to the new recorder one site is listed in the left navigation panel The default name is HDVA 3 Double click the new recorder name to log in There is no user name or password set on the recorder 4 In the top left corner click to open the New Task menu then click 5 In the site Setup tab click 6 In the License Management dialog box click ...

Page 11: ... remove deactivate and reactivate licenses for the ACC 6 software For more information see the Avigilon Control Center Client User Guide Downgrading to the ACC 5 Software 1 Open Windows Settings Apps Features and uninstall the ACC 6 software 2 In Windows explorer open the D drive and delete the following directories D AvigilonConfig D AvigilonData 3 In Windows Explorer go to C Avigilon Control Cen...

Page 12: ...ntrol Center Client l Double click or desktop shortcut icon When you are prompted log in to your site You can only access cameras and video after you log in Once the application has started it will automatically display a list of all the sites that are connected to the same network You will be prompted to log in to all sites Shutting Down the Client Software 1 In the top right corner of the Client...

Page 13: ...etwork authentication protocol Contact your network administrator for help 4 Click Log In You are logged into the selected sites If you want to be notified when new or disconnected sites come online select the Notify me when additional sites become available check box If you want to see the login page each time you launch the Client software select the Show this tab on startup check box If you pre...

Page 14: ...ick The Connect Disconnect Devices tab is displayed 2 In the Discovered Devices area select one or more devices then click Connect Tip You can also drag the device to a server on the Connected Devices list 3 In the Connect Device dialog box select the server you want the device to connect to NOTE If you are connecting multiple devices all the cameras must use the same connection settings 4 If you ...

Page 15: ... this procedure if you prefer to keep the default settings Before you can assign a recording schedule you must create a template The template allows you to assign the same schedule to multiple cameras Creating a Recording Template The events that can be selected for the template depend on the licensed features in your system 1 In the server Setup tab click The Recording Schedule dialog box is disp...

Page 16: ...t how long the full image rate video is kept so that you have the best quality video when you need it The amount of data aging that is available depends on the camera you have connected to your system l For JPEG2000 or JPEG compression cameras data aging is available at three rates l High Bandwidth keeps recordings at their original quality l Half Image Rate discards half of the recorded data to m...

Page 17: ... of the options from the drop down list for each camera NOTE If the time estimated in the Total Record Time column is significantly shorter than what is set in the Max Record Time column the camera s actual recording time will be closer to the Total Record Time estimate 4 Click OK Adding Users and Groups If there will be other people using the system you may want to add them as separate users rath...

Page 18: ... users do not have difficulty choosing new passwords d Select the required Group Privileges and Access Rights for the group Clear the check box of any feature or device that you do not want the group to have access to 5 Click Edit Groups to enable the Dual Authorization feature When you enable Dual Authorization users in this group cannot review recorded video without permission from a user in the...

Page 19: ... of the password The strength is defined by the group the user is assigned to If the user is a member of more than one group the user must meet the strongest password requirement The password must meet the minimum strength requirements l password meets the strength requirements l password does not meet the strength requirements enter a new password The password strength is defined by how easy it i...

Page 20: ...Events dialog box to configure classified object motion detection or UMD Once configured you can receive events trigger alarms define rules and record video when classified object motion requires your attention l Avigilon Appearance Search Technology l Avigilon self learning video analytic cameras can be used with the AI search engine provided by Avigilon Appearance search technology In the device...

Page 21: ...the Windows software administrator username and password that was configured for the recorder 3 On the Server Administrator home page the health of the system components are displayed in the workspace on the right l To see the health of other system components expand and select a different component from the System Tree on the left l The table displayed in the workspace lists system components and...

Page 22: ...eplace the blanks with hard drives as required 1 Remove the bezel a Unlock the bezel b Push the release button next to the lock c Pull the left end of the bezel then unhook the right end to remove the bezel 2 Press the release button and slide the blank out of the hard drive slot 3 Insert the hard drive all the way into the recorder then push the handle against the hard drive to lock it into place...

Page 23: ...l Center software are mirrored on two hard drives at the back of the recorder If one of the hard drives fail you can replace the failed drive while the recorder continues to run from the other If your recorder is still under warranty contact Avigilon Technical Support to replace the failed hard drive If more than two hard drives fail at the same time contact Avigilon Technical Support immediately ...

Page 24: ...the carrier then screw it into place The hard drive connectors should face the back 7 When the hard drive is secured in the carrier insert the hard drive back into the recorder 8 Once the hard drive is inserted all the way in push the handle against the hard drive to lock it into place The recorder immediately starts rebuilding the hard drive The progress is displayed in the Server Administrator T...

Page 25: ...n either side of the hard drive tray 5 Press the orange release tab on the hard drive tray then lift up the hard drive carrier handle to release the hard drive 6 Hold the handle and lift the hard drive out of the tray 7 While holding the handle pull the edges of the carrier away from the hard drive to remove the failed hard drive from the carrier 8 Align the slots on the new hard drive to the tabs...

Page 26: ...dles on the hard drive tray Close and lock the recorder cover 12 Reconnect all the cables to the recorder and power it After the operating system starts up the recorder immediately starts rebuilding the hard drive The progress is displayed in the Server Administrator This may take several hours Replacing Center Hard Drives 22 ...

Page 27: ...ot blocked Electrical l Blinks orange the recorder is experiencing an electrical error Errors include l voltage out of range l failed power supply l voltage regulator Check the power status indicator to confirm if it is an issue with the power supply Memory l Blinks orange the recorder is experiencing a memory error PCIe l Blinks orange the recorder is experiencing a PCIe card error Restart the re...

Page 28: ...ecorder s connection status LEDs above the Ethernet port display the recorder s connection status to the network The following table describes what the LEDs indicate Figure 4 1 Link LED 2 Connection activity LED LED Indicator Description Off The recorder is not connected to a network Link LED green Connection Activity LED blinking green The recorder is connected to a network at the maximum port sp...

Page 29: ...rive is online Off The hard drive is disconnected from the recorder Two short green flashes every second The system is identifying a new hard drive or preparing a hard drive for removal Flashes green orange then off The hard drive is predicted to fail Four short orange flashes per second The hard drive has failed Flashes green slowly The hard drive is rebuilding Blinks green for three seconds oran...

Page 30: ...erature 40 C to 65 C 40 F to 149 F Humidity 10 to 80 relative humidity with 29 C 84 2 F maximum dew point Operating Vibration 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage Vibration 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Operating Shock Six consecutively executed shock pulses in the positive and negative x y and z axes of 6 G for up to 11 ms Storage Shock Six...

Page 31: ...lass D EN 61000 3 3 2013 IEC 61000 3 3 2013 Electromagnetic Immunity EN 55024 2010 A1 2015 CISPR 24 2010 A1 2015 Energy Commission Regulation EU No 617 2013 ROHS EN 50581 2012 Limited Warranty and Technical Support Avigilon warranty terms for this product are provided at avigilon com warranty Warranty service and technical support can be obtained by contacting Avigilon Technical Support avigilon c...