Motorola DCH70, Installation Manual

Page 1: ...INSTALLATION MANUAL DCH70 Installation Manual DCH70 MESSAGE POWER ...

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Page 3: ...outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified...

Page 4: ...mits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this ...

Page 5: ...e for assistance 2007 Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office CableCARDTM and M CardTM are trademarks or registered t...

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Page 7: ...rd Definition TV and an A V Receiver 9 Cabling to a Standard Definition TV and Audio Receiver 10 Operational Check for the Remote Control 11 Graphics Overlaying the Video 11 4 Diagnostics 13 Using the Diagnostics 13 General Status 14 Out Of Band OOB Status 16 Agile OOB Tuner Hunting 17 Summary of Operator Selection of the OOB Frequency OSD Frequency Override in Hunted Mode 17 In Band Status 19 Aud...

Page 8: ... Table PAT 35 In band Program Map Table PMT 36 Task Status 36 In band Multicast Address Filter 37 Connected Home Status 38 Keyboard LED 40 5 Troubleshooting 41 Figures Figure 1 1 Front and rear views 1 Figure 3 1 Cabling to a Standard Definition stereo TV 9 Figure 3 2 Cabling an audio receiver 10 Tables Table 3 1 Operational check procedures 11 ...

Page 9: ...d enhanced graphics to support digital on demand and interactive services The DCH70 provides advanced capabilities including Authorization and purchase of on demand programming Adaptability to various software platforms As with all Motorola digital cable receivers the hardware features are enabled by core operating and third party application software Figure 1 1 Front and rear views ...

Page 10: ...ption DCII via inserted CableCARD access control Out of band data receiver 70 130 MHz 2 048 Mbps Digital video scaling picture in graphics 32 bit 2D graphics support in hardware Macrovision copy protection Standard Definition video output through o Baseband o RF Audio output through Baseband L R Standard Data Features 8 MB flash memory 32 MB SDRAM On board real time RF return Standard Miscellaneou...

Page 11: ...ires repair service please call one of the following Motorola Authorized Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will...

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Page 13: ...the unit is powered ON unlit when unit is OFF 2 Message Indicator Lit when a new message is waiting to be read unlit otherwise 3 IR remote sensor communicates with the remote control Availability of certain features is dependent upon application support ...

Page 14: ...Video Composite video SDTV outputs 4 Audio Out Composite audio outputs 5 Serial Service only 6 Power supply connector 7 M Card Inserted M Card Availability of certain features is dependent upon application support M Card The M Card is required to view cable television programs or interactive on demand programs The M Card should not be removed ...

Page 15: ... other required items Video Connection Options Use the following guidelines to determine the best video connection for the subscriber s home entertainment system To determine the available video inputs on the TV check the manual supplied with the TV or the TV itself The DCH70 offers the following video outputs Video composite SDTV only Use the composite video video output L and R RF SDTV only If y...

Page 16: ...cting the TV to the monitor output so on screen menus for the receiver can be displayed In many cases the receivers themselves have interactive on screen menus Installation Overview 1 Connect the composite video connector using a composite RCA phono cable If the TV only has a coaxial RF input connect it to the DCH70 RF OUT connector 2 Connect the composite video connector using a composite RCA pho...

Page 17: ... Definition TV and an A V Receiver Figure 3 1 Cabling to a Standard Definition stereo TV Because some entertainment equipment cannot simultaneously support baseband composite video and S Video never simultaneously connect both video inputs ...

Page 18: ...nect to an audio receiver such as a home mini system follow a daisy chain convention The A V configuration illustrated enables digital stereo recording including Dolby Surround sound Use only one set of composite input connectors on the stereo Figure 3 2 Cabling an audio receiver ...

Page 19: ... control Press VOLUME or on the remote control to increase the volume to its upper limit lowest level and to a comfortable level Press MUTE to turn the sound off Press MUTE again to restore the sound If the DCH70 does not operate properly refer to the Troubleshooting section Graphics Overlaying the Video The DCH70 can generate graphics that overlay the video programming or fill the entire televisi...

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Page 21: ... rate of once every five seconds You can use the diagnostics when running the Base Platform software Using the Diagnostics To operate the set top use the Motorola universal remote control To access and navigate the diagnostic mode 1 Ensure that the DCH70 is installed with the Base Platform software and that it is connected to an AC outlet 2 Press POWER on the remote control to turn on the set top ...

Page 22: ...emedy E 00 NO ERROR Indicates normal condition after initialization None E 01 NOT CONNECTED The set top did not receive a connect message Restore out of band signal Send a connect message E 02 PWR CYCLE Init Error The set top needs a power cycle to recover E 03 DRAM DRAM error Not used E 04 DPSRAM DP SRAM error Not used E 07 ROM ROM verification failure Power cycle the set top if repetitive return...

Page 23: ...r logged ignore E 17 BAD PLATVAL Bad platform validation step number Error logged ignore Purchases Indicates the number of unreported subscriber event purchases stored on the product Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Mapped Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID ...

Page 24: ...nds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value EMM Data Indicates whether the set top is receiving a message on the EMM Stream OSD Description EMM data detected within last 5 seconds blank EMM data not detecte...

Page 25: ...on on OOB status screen to display MANUAL FREQ is not available when the set top is hunting Summary of Operator Selection of the OOB Frequency OSD Frequency Override in Hunted Mode The manual override frequency capability is only displayed if the box is not currently hunting and the operator presses the MENU key while OOB OSD diagnostics are displayed The MANUAL FREQ displays the LKC and allows th...

Page 26: ...ed frequency and the CUR FREQ field will change to the frequency being searched for 4 If the frequency is found with the proper EMM Provider ID then the OSD LKC field will change to display the new frequency 5 If after 40 seconds the frequency search is not successful the product will perform a warm reset and return to the last known carrier frequency 6 If the operator would like to abort a search...

Page 27: ...ription Data Indicates whether data is being received on the in band stream The indicators cover all packet processors regardless of the stream they are monitoring OSD Description In band data received blank No In band data received EMM Data Indicates whether data is being received on the EMM stream The indicator is clear when the diagnostic is started ...

Page 28: ...se ratio in dB with an explanation This estimate is based on the QAM cluster variance which is proportional to the SNR GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal Modulation Mode The values displayed on the OSD are 64 QAM 64 QAM digital channel 256 QAM 256 QAM digital channel Short Term Error Count The FEC errors maximum count of 65535 at 5 second intervals The...

Page 29: ...e tuned channel Field Description ADP Lock The ADP Lock indicates the audio processor locked status OSD Description YES Audio Processor is locked to the audio stream NO Audio Processor is not locked to the audio stream Audio Mode Audio Mode indicates the audio Mode of in incoming digital service ...

Page 30: ... available VP Lock VP Lock indicates the Video Processor locked status OSD Display Description YES Video Processor is locked to the video stream NO Video Processor is locked to the video stream MPEG Method The MPEG Method selected OSD Display Description UNMUTED Is displayed if mute method is not selected MUTE STILL Is displayed if the mute method includes stopping video and presenting a still fra...

Page 31: ...leCARD Inserted YES CableCARD is inserted NO CableCARD is not inserted Multicast 16 Address For The Multicast 16 address numbers change to display the values for each data stream in TCP IP decimal byte form The valid stream types are Net Network EMM EMM SCC SCC_ECM DWLD Download DATA Data POLL Polling packet identifier PID Seed Health This value represents the health of the set top and should be 0...

Page 32: ...in the Host Device Certificate Data ID A value generated by the CableCARD for the Pairing report Validation UKNOWN if a Validation message was not received by the product VALID or INVALID as set by the Host Validation Message received from the headend BINDING if the CableCARD is busy with the binding authentication process NOT BOUND if Card validation status in not bound for CableCARD reasons HOST...

Page 33: ...ided by the CableCARD 2nd Version The version number of the second stored object provided by the CableCARD Firmware Version This diagnostic displays the following Field Description Dena firmware version or revision number Firmware version number currently executing on the set top Build date and time Build data and time of the Dena firmware version BOOT Lowest firmware code level that can be used o...

Page 34: ...ssor Security The firmware version number of the FPGA image that controls the Security Processor CPLD The firmware version of the CPLD Will be set to the string value defined by the factory or set to N A Current Channel Status This diagnostic displays the status of the last attempted tune on the in band tuner It shows channel type analog digital acquisition state purchasable indicator preview indi...

Page 35: ...tialized State CONFI Configured ACQUI Acquiring the program AUTH Authorized for the program Not A Not authorized for the program Preview Indicates whether the program is in the free preview state OSD Description YES The program is in the free preview state NO The program is not in the free preview state Purchasable Indicates whether the current program can be purchased for viewing OSD Description ...

Page 36: ...current mode as displayed on the CRYPTO OSD Stand Alone Support or Not Mated Status Indicates the TVPC status with the following variables OSD Description 00 OK 01 TVPC communication problem 02 TVPC required 03 Validator does not match between GK and TVPC 04 Invalid unit key number 05 Old TVPC unit address 0a TVPC not mated 0b TVPC base module unit address mismatch 0c New TVPC but wrong version nu...

Page 37: ...VUE II module may be 5 dBmV IPPV Indicates the Interactive Pay Per View status with the following variables OSD Description Enabled IPPV Enabled Unsent The set top contains unsent IPPV transactions The variable is the number of unsent transactions Disabled IPPV disabled Last Poll Req Indicates the sequence number of the last poll request received by the set top The time stamp of the last poll requ...

Page 38: ... and time stamp fields display N A If the set top has received a purchase report request but its system time has not yet been initialized the time stamp field displays NOT AVAILABLE Last Purchase Report Ack Indicates the sequence number of the last purchase report acknowledge received by the set top The time stamp of the last purchase report acknowledge is also displayed If the set top has receive...

Page 39: ...object AppID Memory Configuration This diagnostic displays the memory status The format depends on the installed memory types The Memory Configuration fields are Field Description EEPROM Ver No The EEPROM version never used should always be 00 00 NVMEM The allocated system NVMEM in KB DRAM Code Data The allocated DRAM memory in KB FLASH The allocated Flash memory in KB ...

Page 40: ...00 It is a four digit decimal value from 0000 to 9999 0000 is displayed if the Upstream ID is not configured or unknown Downstream ID The set top transmission parameter assigned by the DAC 6000 It is a four digit decimal value from 0000 to 9999 0000 is displayed if the Downstream ID is not configured or unknown State The interactive status of the set top OSD Description UNCONFIG The set top is not...

Page 41: ...ion control message INVALID The interactive state is unknown or invalid MAC Abort Cntr This counter increments every time the MAC layer reaches the cell abort count limit It is reset by the successful upstream transmission of a cell for example when an ACK is received by the set top If the counter reaches the MAC abort count limit the DCH70 assumes the MAC layer is unavailable due to noise congest...

Page 42: ...nications The MAC Frequency Table displays your frequency and signal power Field Description Frequency The frequency in Hz for an upstream channel Power The power level in dBmV used on a particular upstream channel to send data to the RPD Control Channels This diagnostic lists channels band types PIDs and counts ...

Page 43: ...ypes IDs and counts Field Description Msg The message type Id The low order byte of the Connection ID Cnt The number of messages received In band Program Association Table PAT This diagnostic displays the Program Association Table Information For Motorola use only ...

Page 44: ...4 DIAGNOSTICS 36 In band Program Map Table PMT This diagnostic displays the Program Map Table information For Motorola use only Task Status This diagnostic lists tasks For Motorola use only ...

Page 45: ...ion Field Description Filter Table DMCA The default multicast 16 address MCA The current multicast 16 address PQ The preemption notification queue ID RQ The response queue ID APP The application ID CID The connection ID Register Values MCA Multicast 16 filter register contents PID PID filter register contents ...

Page 46: ... 0 to 1500 inclusive representing MHz Displays N A if the MoCA network is NOT established MoCA The Network and Local MoCA version IDs in the format NN LL where NN is the 2 digit Network MoCA version and LL is the 2 digit Local MoCA node version Displays N A if the MoCA network is NOT established RF Password The MoCA RF Password for the MoCA network is a 12 to 17 decimal digit value if privacy is e...

Page 47: ...y the device listed Ver Displays the software version of the Entropic chipset in xx yy format of the device listed Mac The MAC address of the device listed in 8 byte colon hex format xx xx xx xx xx xx xx xx IP The IP address of the device listed in 4 byte dotted decimal format xxx xxx xxx xxx Displays 0 0 0 0 if the IP address of the device is not configured or unknown Connected Home Link Status T...

Page 48: ...4 DIAGNOSTICS 40 Keyboard LED This diagnostic verifies the functionality of the front panel and the front panel keypad Each highlighted character corresponds with a front panel key press ...

Page 49: ...he remote control directly at the DCH receiver front panel not the TV or VCR If using an external IR sensor connected to the EXT IR input on the rear panel ensure the cable is properly connected to the rear panel input and that there is a clear line of sight from the remote to the sensor The angle between the remote control and the DCH receiver may be too large Stand in front of the DCH receiver a...

Page 50: ...r information about stretching 4 3 video There are black bars above and below the picture Some SD programs are broadcast in the letterbox format with black bars above and below the picture Some widescreen TVs offer a zoom feature that may be able to remove the black bars see your TV manual for information about zooming 4 3 video There are black bars on all four sides of the picture This may occur ...

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