Motorola SBV5322 SURFBOARD DIGITAL VOICE MODEM - annexe 1, Installation Manual

Page 1: ...s This reminder is provided to call the CATV system installer s attention to Section 820 93 of the National Electric Code which provides guidelines for proper grounding and in particular specifies that the coaxial cable shield shall be connected to the grounding system of the building as close to the point of cable entry as practical ...

Page 2: ...r service names are the property of their respective owners Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchant...

Page 3: ...To ensure regulatory and safety compliance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform ...

Page 4: ...Check with local codes for possible special disposal instructions Disconnect the TNV circuit connector before removing the cover Disconnect TNV circuit connector s before disconnecting power Do not use the telephone to report a gas leak in the vicinity of the leak CAUTION To reduce the risk of fire use only No 26 AWG or larger UL listed or CSA certified telecommunication line cord or national equi...

Page 5: ...sk of explosion if battery is replaced by the incorrect type Use only Motorola approved batteries Motorola part number 515757 001 and 538043 001 Dispose of used batteries according to the instructions Do not use the battery where static electricity is generated Do not heat the battery or discard into a fire Keep the battery away from high temperature locations Properly discard the battery if it ex...

Page 6: ...ls using VoIP service in your area When using this VoIP device you CANNOT make any calls including an emergency call and emergency location services where supported WILL NOT be available under the following circumstances Your broadband ISP connection goes down is lost or otherwise fails You lose electrical power You have changed the physical address of your VoIP device and you did not update or ot...

Page 7: ...y one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Industry Canada IC This Class B digital device complies with Canadian ICES 003 Cet appa...

Page 8: ...5022 EN55024 EN60950 1 EN61000 3 2 EN61000 3 3 CISPR 22 CISPR 24 IEC 60950 1 ETSI EN 300386 EMC Directive 2004 108 EC Low Voltage Directive 2006 95 EC Restriction of the Use of Certain Hazardous Substances in Electrical Equipment RoHS Directive 2002 95 EC Waste Electrical and Electronic Equipment WEEE Directive 2002 96 EC Models Standards SBV5322 SBV5322 Diagnostic FCC Part 15 ICES 003 UL60950 1 C...

Page 9: ...BV5322 Telephone Features 2 Top and Front Panel 3 Rear Panel 4 Before You Begin 5 Signing Up for Service 7 Computer System Requirements 8 INSTALLATION 9 Battery Installation 9 Installation and Configuration 10 Cabling and Startup for a Single User 10 Configuring TCP IP 12 Configuring TCP IP in Windows 2000 13 Configuring TCP IP in Windows XP 17 Verifying the IP Address 20 Verifying the IP Address ...

Page 10: ...onnect A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SURFboard Digital Voice Modem Up to 31 computers to a single SURFboard Digital Voice Modem using an Ethernet hub as shown in Cabling for Multiple Users on page 23 SBV5322 VoIP Telephone Service The SBV5322 also provides telephone service through your cable connection with the same features as your tradi...

Page 11: ...connection for voice fax and telephone modem operation The connection to the telephone equipment is made with a standard RJ 11 jack and plug Re dial number Speed dial Call forwarding Call hold and mute Call return Call waiting Caller ID Caller ID block Three way calling Voice mail Telephony Devices for the Disabled TDD On hook off hook detection Operator barge in Standard call progress signals Dia...

Page 12: ...l connection Upstream channel connected 4 Online Scanning for a network connection Startup process completed 5 Link Transmitting or receiving data A device such as a computer or hub is connected to the Ethernet connector on the back panel 6 Telephone 1 Connected and activated telephone is off hook in use Connected and activated the telephone is on hook not in use 7 Telephone 2 8 Telephone 3 9 Tele...

Page 13: ...oice modem 3 Reset If you experience a problem you can push this recessed button to reset the digital voice modem see Front Panel Lights and Error Conditions on page 28 Resetting may take some time 5 to 30 minutes because the digital voice modem must find and lock on the appropriate communications channels 4 ETHERNET Provides the connection to Ethernet equipped computers using a cable terminated w...

Page 14: ...r Multiple Users on page 23 Check the documentation provided with your hub Caution Item Description Power adapter or or cable Connects to the AC power outlet 10 100Base T Ethernet cable Connects to the Ethernet port Use Cat 5 or greater cable Phone wire Connects the telephone to the cable system to provide telephone service Optional Items The contents of your package may vary depending on the mode...

Page 15: ...oles Do not open the digital voice modem Refer all service to your cable provider Wipe the digital voice modem with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Caution Contact your cable provider before connecting your digital voice modem to your existing telephone wiring Do not connect the telephone wi...

Page 16: ... modem You can record it here 00 ______ ______ ______ ______ ______ To receive telephone service you need to provide the MAC address printed on the bar code label marked MTA MAC ID on the back of the cable modem You can record it here 00 ______ ______ ______ ______ ______ You should ask your cable provider the following questions Do you have any special system requirements When can I begin to use ...

Page 17: ...perating system installed with all current service packs and patches You can use any Web browser such as Microsoft Internet Explorer Netscape Navigator or Mozilla Firefox Ethernet Card You can use the Ethernet connection with any Windows Macintosh UNIX or Linux computer equipped with a 10Base T or 10 100Base T Ethernet card If you use an Ethernet card it must be installed in your computer before y...

Page 18: ...ery cover on the bottom 2 Slide the battery into the battery compartment until it is fully seated The battery is keyed so that it cannot be installed incorrectly Make sure that the pull tab on the battery is accessible and does not prevent the battery cover from closing properly 3 Re install the battery cover with the locking tabs seated downward and then push the cover forward It may take up to 1...

Page 19: ...ser manual for information regarding TCP IP and IP address configuration Cabling and Startup for a Single User Allow some time 5 to 30 minutes to power up the first time because the SURFboard Digital Voice Modem must find and lock on the appropriate channels for communications Be sure your computer is on and the digital voice modem is unplugged 1 Connect one end of the coaxial cable to the cable o...

Page 20: ...al outlet This turns on the SURFboard Digital Voice Modem You do not need to unplug it when not in use 5 Connect the Ethernet cable to the Ethernet connector on the digital voice modem Connect the other end to the Ethernet port on your computer 6 Perform the procedures for Configuring TCP IP on page 12 Caution Do not connect any devices to the telephone ports until the SBV5322 is fully provisioned...

Page 21: ...nfiguring TCP IP in Windows 2000 on page 13 Configuring TCP IP in Windows XP on page 17 Windows Vista To configure TCP IP please consult Windows help Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address Verifying the IP Address in Your Windows OS on page 21 Follow the instructions in your Macintosh or UNIX user...

Page 22: ...The Control Panel window is displayed In the steps that follow a connection number such as 1 2 or 3 is a reference displayed on PCs with multiple network interfaces PCs having only one network interface may display only the label Local Area Connection 3 Double click the Network and Dial up Connections icon on the Control Panel window The Network and Dial up Connections window is displayed ...

Page 23: ...e Local Area Connection number Status window is displayed 5 Click Properties The Local Area Connection Properties window is displayed 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can skip to step 10 If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed ...

Page 24: ...ct Network Protocol window is displayed 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select Network Protocol window 9 Click OK The Local Area Connection number Properties window is re displayed 10 On the Local Area Connection number Properties window be sure the box next to Internet Protocol TCP IP is selected ...

Page 25: ...ress automatically and Obtain DNS server address automatically are selected Click OK to accept the TCP IP settings 13 Click OK to close the Local Area Connection number Properties window 14 Click OK when prompted to restart your computer and click OK again When you complete the TCP IP configuration go to Verifying the IP Address in Your Windows OS on page 21 ...

Page 26: ...s XP 1 On the Windows desktop click Start to display the Start window 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options If the display is a Category view as shown below continue with step 3 Otherwise skip to step 5 ...

Page 27: ...nternet Connections window is displayed 4 On the Network and Internet Connections window click Network Connections to display the LAN or high speed Internet connections Skip to step 6 5 If a Classic view similar to below is displayed click Network Connections to display the LAN or high speed Internet connections ...

Page 28: ...Installation 6 Right click your network connection If more than one connection is displayed be sure to select the one for your network interface 7 Select Properties from the pop up menu The Local Area Connection Properties window is displayed ...

Page 29: ...the TCP IP Properties window 11 Click OK to close the Local Area Connection Properties window When you complete the TCP IP configuration go to Verifying the IP Address in Your Windows OS on page 21 Verifying the IP Address The following subsections describe verifying an IP address Perform the appropriate procedure for your Windows version Verifying the IP Address in Your Windows OS on page 21 Wind...

Page 30: ...r IP configuration A display similar to the one shown below indicates a normal configuration If an Autoconfiguration IP Address is displayed as in the window below there is either an incorrect connection between your PC and the digital voice modem or cable network problems Check Your cable connections Whether you can see cable TV channels on your television After successfully verifying your cable ...

Page 31: ...Select Run The Run window is displayed 3 Type cmd and click OK 4 Type ipconfig renew and press Enter If a valid IP address is displayed as shown below Internet access should be available 5 Type exit and press Enter to return to Windows If after performing this procedure your computer cannot access the Internet call your cable provider for help ...

Page 32: ...n serve as an Internet gateway for up to 31 computers Not all service providers support multiple user service For information about multiple user service contact your cable provider Ethernet You can connect up to 31 computers to an Ethernet hub connected to an SBV5322 digital voice modem as shown below POWER 3 2 1 4 5 POWER 3 2 1 4 5 Add additional hubs or switches for further expansion Power Hub ...

Page 33: ...the bottom of the SBV5322 2 Print the Wall Mounting Template on page 26 at 100 scale Measure the printed template with a ruler to ensure that it is the correct size as indicated on the template 3 Use a center punch to mark the center of the holes 4 On the wall locate the marks for the mounting holes 5 See step 7 for recommended mounting hardware size Drill holes to a depth and diameter appropriate...

Page 34: ... at least 2 5 mm 10 inches between the wall and the underside of the screw head Note The image shown above demonstrates mounting the SBV5322 onto a wood surface 8 Place the SBV5322 so the keyholes are above the mounting screws 9 Slide the SBV5322 down so it stops against the top of the keyhole opening 9 0 mm 35 inches maximum 3 5 mm 137 inches ...

Page 35: ...ting Template You can print this page to use as a wall mounting template Be sure you print it at 100 scale Page scaling should be set to None 100 Measure the printed template with a ruler to ensure that it is the correct size 101 6 mm 4 0 inches 101 6 mm 4 0 inches ...

Page 36: ...xial cable on the SBV5322 and the cable outlet Hand tighten the cable connectors if necessary Check the lights on the front panel Make sure the green power light is on If it is not check that the power cord is properly plugged into the electrical outlet and the digital voice modem If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV chan...

Page 37: ...ng or outgoing calls and faxes Q What is Voice over Internet Protocol VoIP A VoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service Q How fast is a digital voice modem A A cable modem offers Internet access at speeds up to 100 times faster than a traditional phone modem Network conditions such as traffic volume and the speed of the sites you visit ...

Page 38: ...Do I need to change my Internet service provider ISP A A broadband connection is required for high speed Internet access and VoIP telephone service available with your SBV5322 Contact your cable company for your specific information Q Do I need to subscribe to cable TV to get cable Internet access A No but you will need to subscribe to cable Internet service Some systems require that you subscribe...

Page 39: ...work Networks using TCP IP route messages based on the destination IP address Your cable provider assigns your digital voice modem an IP address to provide a continuous Internet connection MAC address The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on the rear ...

Page 40: ...continue for some time during a power outage VoIP Voice over Internet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line VoIP enables calls to travel as discrete data packets on shared lines ...

Page 41: ... of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer t...

Page 42: ...onwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use du...

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