MULTICOM LTE+, Installation Manual

Page 1: ...Multicom LTE Installation Guide Edition 02 2020 ...

Page 2: ...W I R I N G D I A G R A M 1 ...

Page 3: ...rk Copyright 2020 Multicom Systems All rights reserved Contacting us 2 Free Apps Software To configure Multicom in field TechTools To allow user remote control AlarmLINK When no PSTN comm path Multicom Smart Modem Install and Configure Multicom Configure AlarmLINK optional Connect to WiFi Without password With password Program Multicom with TechTools Add users to AlarmLINK Commisioning 4 Handy Sec...

Page 4: ...i Antenna Female Connector 2x 3K3 Resistors 2x 6K8 Resistors Connection Block Tamper Lead Antenna Fly Wire Male Connector Antenna Fly Wire Female Connector Velcro Strips Tamper Pin Jumper fitted RJ12 Cable Installation Guide What s in the Box W H A T S I N T H E B O X 3 You should find everything you need ...

Page 5: ... disable Add a customer to use the alarmLINK app Also Centrally manage and configure Multicom devices Administer any number of field technicians View all activity alarms polls and poll fails Use built in complete library of alarm panel manuals Free Apps Software TechTools S O F T W A R E A N D A P P S 4 2 ways to use TechTools 1 TechTools App 2 TechTools web portal for computers Configure onsite i...

Page 6: ...Tools and use the add customer function Colour scheme configurable via TechTools To add your logo to AlarmLINK send a copy on a transparent background if possible to Brand AlarmLINK with your LOGO Free Apps Software AlarmLINK APP Allow End User Remote Control For more information please see page 11 branding multicomsystems com au AlarmLINK is a Smart Phone App that will empower your customers to ...

Page 7: ...e Provides remote configuration access to alarm panels while attached to U D enabled Multicom devices Allows traditional U D programming software to communicate with the alarm system Multicom Smart Modem S O F T W A R E A N D A P P S MULTICOM S M A R T M O D E M 6 Free Apps Software Multicom Smart Modem IP based virtual modem connection For more information please see page 13 No PSTN Comm Path ...

Page 8: ...email Suretek to request access to TechTools Online Desktop Portal Portal screens may differ slightly from app 1 Download TechTools from your App Store 2 Install App on your smartphone 3 REQUIRED Register for TechTools TechCode Steps on next page 7 Manage your alarm communicators from a PC or mobile Getting Started Online or Smartphone APPS https techtools suretek com Download d links on back cove...

Page 9: ...il page Tap Register me to recieve TechCode Your TechCode will be displayed and also emailed to you 8 Using TechTools on Smart Phone Required Register for TechCode Step 1 Step 2 2 Tap New Registration Step 3 3 Step 4 4 Step 5 5 Step 6 6 Authorize your TechCode see next page ...

Page 10: ...uthorisation of TechCode You must attach the TechCode to the Multicom device to get connected To activate call the Multicom Activation Centre on 1300 603 704 Owner of Multicom device Technician from Monitoring Centres Bureaus Note Online Portal users will see Multicom Master TechCode displayed as Multicom Administrator Login in future versions ...

Page 11: ...sation Request Tap Pemissions Add technician Technician can now log in to TechTools to program Multicom device 10 Authorising Technicians Step 1 Step 2 2 Step 3 3 Step 4 4 Open TechTools Enter TechCode Tick box if you want to allow technician to authorise other Multicom technicians Step 5 5 Call 1300 603 704 to set up your TechCode Multicom Adminstrator Login Once set up you will be able to allow ...

Page 12: ...y employees by downloading on multuple devices By providing AlarmLINK Your end users will be able to have remote control and access to their alarm system Here is what AlarmLINK can do O F F E R I N G A L A R M L I N K 11 Free App for your end users If you are not providing AlarmLINK to your customers skip this section REMEMBER You can brand AlarmLINK with your own logo and company colours See page...

Page 13: ...Tools please see page 7 3 Your customers have to be added to AlarmLINK via TechTools See page 34 4 Your customers will need the AlarmLINK Smart Phone App installed on their phone Available via Google App Store or iTunes store O F F E R I N G A L A R M L I N K 12 Offering AlarmLINK App continued Necessary Steps Connect and Control your alarm system Download d links on back cove er ...

Page 14: ...o alarm panels while attached to Upload Download U D enabled Multicom Devices When connection is detected on virtual COM port Multicom Smart Modem will create a tunnel to the alarm panel via the SURETEK NETWORK and Multicom device Once the alarm panel is connected commands can be issued from the U D software Multicom Smart Modem 13 Download d links on back cove er IMPORTANT Multicom Smart Modem so...

Page 15: ... for no answering machine defeat first call 3rd ring 3 Ensured each panel is programmed correctly so you won t have to return to site to allow remote U D software access Before proceeding to download and install you should already have IMPORTANT Only download and install Multicom Smart Modem when the 3 steps above are completed 14 Multicom Smart Modem continued Necessary steps to be completed befo...

Page 16: ...from your Multicom supplier Wall Mounting W A L L M O U N T I N G Attach WiFi Antenna Female Connector Fix Velcro Strips included to back of the unit to mount Attach LTE Antennas Male Connector 15 Mounting Multicom to wall Step 1 Step 2 2 Step 3 3 Attach antennas and velcro ...

Page 17: ...side an alarm panel Step 4 4 Step 1 Step 2 2 Drill 7mm holes in alarm panel Thread fly wires through holes and attach to antennas Step 3 s ep 4 4 s Female Connector Male Connector Fix Velcro Strips included and mount device in alarm panel Note For Poor Signal Areas consider using a high gain antenna available from your Multicom supplier ...

Page 18: ...arm Panel doesn t have 12V Auxiliary Power output which can provide 150mA you can connect to a MCPS 12 Power Supply optional available from Suretek OR a fixed 12V DC power supply 150mA Connect Multicom to Power 17 1 Connect 12V and GND ...

Page 19: ...C O N N E C T T O P A N E L Connect Multicom to Alarm Panel 18 The centre two pins on the Multicom unit and included RJ12 cable wires are Ring and Tip 2 Use a 4 wire RJ12 cable included to connect ...

Page 20: ...ne 2 make sure you seal the zone with a 3K3 EOLR Interconnect Alarm Panel Relay Output 19 3 Program Alarm Panel Relay To allow immediate notifications of communication failure to the Monitoring Centre Connect an Alarm Panel Relay Output to any Multicom Zone input ...

Page 21: ... offering AlarmLINK REMEMBER These important steps need to be completed 1 You will need access to TechTools If you haven t already set up TechTools please see page 7 2 Your customers will need the AlarmLINK Smart Phone App installed on their phone Available via Google App Store or iTunes store At the end of this section you will be able to add your customers to AlarmLINK via TechTools ...

Page 22: ...as gates doors and shutters can be done using the TechTools app REQUIRED The R2 NO must be connected to allow end user to use AlarmLINK with their Multicom device 21 Configure Multicom for AlarmLINK optional The R2 NO on the Multicom device is defaulted to Momentry Key Switch input Program an available zone on the Alarm Panel as Key Switch ...

Page 23: ... user to verify if the panel is armed or disarmed Spinning Wheels Spinning wheels will show in the app during the exit and entry delays after which the Alarm Panel will generate the open close reports The longer the entry or exit delay the longer the wheel will spin before arming and disarming Times out when report not enabled If reports are not enabled the user will get a timeout after 2 minutes ...

Page 24: ... the Alarm Panel to complete the arm disarm requests 1 Configure an Alarm Panel zone to Arm Disarm input Program as Momentary Key Switch 2 Enable reporting of open close reports for both stay and away modes By default Multicom is pre configured to pulse Relay 2 for 3 seconds on arm disarm request 3 Program Alarm Panel entry and exit delays to the minimum time to speed up AlarmLINK arm disam respon...

Page 25: ... R E F O R A L A R M L I N K 6 Wire Multicom to Panel for Relay Control Connection Setup the device for general relay control Please ensure you also wire a common ground 24 Configure Multicom for AlarmLINK optional ...

Page 26: ...Up Solid Flashing Using SIM1 Using SIM2 SIM LED LIGHT Four LED lights are located on front of the panel SIM LTE WiFi FAULT Step 1 Check all 4 LEDs should turn solid blue on power up Solid or flashing light indicate Step 2 2 If signal strength is less than 2 bars 95dB you must relocate the device or obtain a Multicom high gain antenna If one of the SIMs cannot meet signal requirements the SIM can b...

Page 27: ...on with WPS Press and hold down Multicom WiFi button until LED lights on the Multicom begin to scroll left to right 26 When password is unknown Step 1 Step 2 2 Press Router WPS immediately after the LEDs begin to scroll Connection may take 2 minutes Repeat if connection does not complete ...

Page 28: ...isplay WiFi status press once on the WiFi button on the bottom of the Multicom unit Step 2 2 Check WiFi status display Status will display for 2 minutes then switch back to LTE status Solid Flashing Slow Scrolling Connected Signal Strength WPS Mode BLUE LEDs Flashing Connecting ORANGE LEDs If you can t see the WiFi Status LEDs after pressing the WiFi button then refer to the next page ...

Page 29: ...h password Tap Program Connect the Multicom to WiFi using the TechTools app Tap Panels Enter the Multicom Panel ID Tap Go Enter the code 1345 then tap OK Proceed to next page 28 When WiFi network and password are known Step 4 4 Step 1 Step 2 2 Step 3 3 ...

Page 30: ...o enable WiFi Enter WiFi Network SSID Name case sensitive Enter WiFi Network Password case sensitive Choose DHCP or Static IP Tap Save 29 WiFi Connection with password Step 5 5 Enter all required details When WiFi network and password are known ...

Page 31: ...ools app if you are unable to see the LEDs Checking WiFi Status using TechTools If unable to see LEDs Step 1 Step 2 2 Step 3 3 On TechTools go to Settings Page Swipe down from top of Setting Page should say CONNECTED Refresh Swiping down again if not connected If will not connect do not proceed ...

Page 32: ...el details Locate Multicom ID barcode and ID number Open TechTools App Scan Multicom ID barcode or type ID number P R O G R A M T H E M U L T I C O M 31 Step 1 Step 2 2 Step 3 3 Tap Panels to open panels page Step 4 4 Step 5 5 Step 6 6 Keep this page open to access program menus ...

Page 33: ...ure Account Code and CMS Number or other desired locations Accessing program menus From Panel Details page tap on Program Enter default code 1345 to enter programming screen Tap OK Program the Multicom with TechTools 32 Step 1 Step 2 2 Step 3 3 ...

Page 34: ... Type is Pulsed This is the time in seconds that the relay will be activated when set from TechTools or AlarmLINK Close Name Display name when relay is OFF or inactive Tap Save Customize Relay Configuration Using TechTools Configure the remote control of doors gates shutters etc From the Panel Details page tap on Program to get to Program Page then Tap on Relays and enter the information detailed ...

Page 35: ...s to AlarmLINK A D D U S E R S T O A L A R M L I N K 34 End users will receive an emailed password once added to AlarmLINK Enter End User details and tap Save Wait for notification then Tap OK Step 1 Step 2 2 Inform End User to expect to receieve an email with link link and password Instruct user to click link to open AlarmLINK and log in Step 3 3 Step 4 4 ...

Page 36: ...rting details Enter Bureau Monitoring Centre and other required reporting details for the device Program the Multicom with TechTools Step 1 Step 2 2 Step 3 3 Step 4 4 Tap on Commission Press Activate You will receive a message that the Multicom has been activated successfully upon successful commissioning Step 5 5 C O M M I S S I O N I N G 35 ...

Page 37: ...Multicom will at its option repair or replace without charge those authorised returned items it finds defective Please note that this warranty does not cover any software products which are licensed under terms of a separate oftware license agreement included with the product purchased This warranty only applies to defects in parts relating to Multicom products identified with a Multicom product l...

Page 38: ...ns where the legal minimum warranty exceeds the Multicom warranty period this warranty will be equally extended to meet such legal minimum requirement Multicom does not install or connect the products which may be used in conjunction with other products not manufactured by Multicom therefore Multicom cannot guarantee or warrant the performance of the security system Multicom will not be responsibl...

Page 39: ...d Multicom products and developments For those customers who are using a security system connected to a non traditional telephone system such as Voice Over Internet Protocol VoIP that converts the voice signal from your telephone to a digital signal travelling over the Internet you should be aware that your alarm system may not function as effectively as with traditional telephone systems For exam...

Page 40: ...r medium except as specifically provided in the license agreement The licensee may make one copy of the software for backup purposes No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopied recorded or otherwise without the prior written permission of Multicom Systems Pty Ltd The software license and lim...