MyQ X, Manual

Page 1: ...April 2021 Revision 6 MyQ Recharge Terminal ...

Page 2: ... 4 4 1 Server tab 9 4 4 2 Login tab 10 4 4 3 User tab 10 4 4 4 Devices tab 11 4 4 5 Receipt tab 11 4 4 6 Management tab 12 4 4 7 Log tab 13 4 4 8 About tab 13 4 5 Remote Connection 14 4 6 Update of the application 14 5 Operator Setup 17 5 1 Money tab 17 5 2 Hardware Management 18 5 2 1 Coin Detector 18 5 2 2 Bill Reader 19 5 2 3 Card Dispenser 20 5 2 4 Receipt Printer 21 6 User Guide 23 6 1 User l...

Page 3: ...6 3 1 Home Screen 25 7 CE Conformity Declaration 28 8 Changes from previous versions 29 9 Business Contacts 30 ...

Page 4: ...h display and a NanoPC The MyQ Recharge Terminal can be equipped with the following optional hardware Card reader Coin detector with a self locking coin bag Bill reader Card dispenser Receipt printer This guide walks the MyQ administrator through the setup and administration of the MyQ Recharge Terminal the operator through the setup and management of the MyQ Recharge Terminal and the MyQ user thr...

Page 5: ...icient space around the MyQ Recharge Terminal for ventilation Do not cover the ventilation openings of the MyQ Recharge Terminal Do not insert any objects into any MyQ Recharge Terminal openings Doing so may result to damage to installed devices shock hazard fire or failure of the MyQ Recharge Terminal Do not place any objects on the MyQ Recharge Terminal Maintenance and replacement of hardware co...

Page 6: ... mm thick glass 1280 x 1024 mm Card reader ELATEC PCPROX readers via virtual COM port connection for user login Bill reader Model JCM UBA 10 SS Note capacity 500 Coin detector Model WH berlin EMP 850 14 v6 user manual Coin bag Lockable cash bag Circuit breaker A circuit breaker is an automatically operated electrical switch designed to protect an electrical circuit from damage caused by excess cur...

Page 7: ...Specifications 7 Card dispenser Model KYT 2124 Supported card thickens 0 22 mm up to 1 00 mm Capacity 200 pcs with 0 76 mm Receipt printer Model CUSTOM TG2480 H 80mm paper discs ...

Page 8: ...t External Payment Providers and click Enabled or right click and select Enabled Download the MyQ Recharge Terminal installer from the MyQ Community portal and install it on your server 4 2 Starting the MyQ Recharge Terminal Before starting the MyQ Recharge Terminal make sure that the power cord and the network cables are connected Unlock and open the door of the MyQ Recharge Terminal Turn the Nan...

Page 9: ...Q logo The administration screen opens 4 4 Configuration Once logged in in the Administrator mode you can configure the MyQ Recharge Terminal You can switch between the settings tabs using the menu on the left side of the screen Tap Log out to leave the Administrator mode 4 4 1 Server tab On the Server tab you can configure the connection to the MyQ server IP address Enter the IP address of your s...

Page 10: ...he Test Connection button After setting the options tap Save at the bottom of the screen 4 4 2 Login tab On the Login tab you can provide users with the following login options Username and password PIN ID card To enable the registration of new users turn User registration On After setting the options tap Save at the bottom of the screen 4 4 3 User tab On the User tab you can perform the following...

Page 11: ...n 4 4 4 Devices tab On the Devices tab you can enable or disable the optional hardware of the MyQ Recharge Terminal You can also set the COM Ports of the additional hardware devices according to the COM port values found in Start Control Panel Device Manager Ports In the last two fields Coin acceptor currency code and Bill reader currency code you can set the currency of the specific hardware Afte...

Page 12: ...ith the new logo and then click Open If you want to restore the default MyQ logo tap Reset logo After setting the options tap Save at the bottom of the screen 4 4 6 Management tab On the Management tab you can modify settings related to login and access rights Administrator Change the admin PIN Operator Change the Username Password and ID card for the operator Allowed settings panes Enable or disa...

Page 13: ...lternatively you can connect a keyboard to the NanoPC and then press Ctrl Alt Delete In both cases the username for the login is Admin and the password is Admin00 Once you are logged in to the NanoPC you can find the logs under the following path C Users Recharge Terminal AppData Local Packages RechargeTerminal_ 0gx9rkgqv5gz0 LocalCache Recharge Terminal The text log can be found under the followi...

Page 14: ... and then connect via Remote Desktop Log in as the administrator The username is Admin and the password is Admin00 You can now remotely manage restart shutdown etc the MyQ Recharge Terminal 4 6 Update of the application To update the MyQ Recharge Terminal application you have to log in to the NanoPC as the administrator To do so connect a keyboard to the NanoPC then press Ctrl Alt Del and finally ...

Page 15: ...r Choose which app this account can access tap Recharge Terminal The Choose an app window opens In the window tap Don t start an app when the account is signed in The Recharge Terminal app disappears from the Set up assigned access tab ...

Page 16: ...t Now you have to change configuration of the MyQ Recharge Terminal so that it starts in the kiosk mode again To do so Go to the Family other people tab Start Settings Accounts and then tap Set up assigned access The Set up assigned access tab opens On the tab under Choose which app this account can access tap Choose an app The Choose an app window opens In the window tap Recharge Terminal The Rec...

Page 17: ...can be changed by the administrator Depending on the rights given by the administrator the following tabs are available in the operator mode Money Login visible only if enabled by the administrator User visible only if enabled by the administrator Receipt visible only if enabled by the administrator Log You can switch between the tabs by using the left hand menu At the bottom of the screen there a...

Page 18: ...he MyQ Recharge Terminal The inserted coins are recognized by the coin detector and fall through the funnel into the self locking coin bag In case of an issue with new coins or banknotes report to MyQ Support to be provided with new firmware to solve the issue Replacing the self locking coin bag To replace the self locking coin bag Unlock and open the front door of the MyQ Recharge Terminal Slide ...

Page 19: ...locking cash bag Slide the empty self locking cash bag back into the funnel Close and lock the front door of the MyQ Recharge Terminal 5 2 2 Bill Reader The bill reader is an optional hardware component that provides users with the option to insert bank notes The inserted bank notes are recognized by the bill reader and stored in the cash box Replacing the cash box To replace the cash box Unlock a...

Page 20: ...calibrate Close and lock the door of the bill reader Close and lock the front door of the MyQ Recharge Terminal 5 2 3 Card Dispenser The card dispenser is an optional hardware component needed to dispense the ID cards If the specified criteria are met for example if the minimum credit for dispensing an ID card is required the users can get and register an ID card The supported card thickness is 0 ...

Page 21: ...Push the card dispenser back in Lock the card dispenser 5 2 4 Receipt Printer The receipt printer is an optional hardware component needed for printing bills A bill is automatically printed each time the amounts and values of inserted money are reset Also users can print out a bill when logging out of their session Replacing the paper roll To replace the paper roll Unlock and open the front door o...

Page 22: ...n the winged nuts Make sure the front door of the MyQ Recharge Terminal can be closed without clashing with the receipt printer If not loosen the winged nuts and reposition the receipt printer to fit into the door opening Close and lock the front door of the MyQ Recharge Terminal Check the function and cleanliness of the receipt printer In case of dust contamination clean the printer or contact an...

Page 23: ...ow to manage their credit 6 1 User login To log in to the MyQ Recharge Terminal you can type your username and password PIN or swipe your ID card depending on the admin settings 6 2 Registering a new user If this option is enabled by the administrator you can register as a new user on the MyQ Recharge Terminal simply by entering your username and a valid e mail address To register Tap the Register...

Page 24: ...n start using the MyQ Recharge Terminal 6 3 User Interface This chapter describes the user interface of the MyQ Recharge Terminal and information about the individual features available to users Once a user logs in to the MyQ Recharge Terminal they can Recharge their credit by inserting coins or bank notes according to the particular configuration of the MyQ Recharge Terminal Check the credit inse...

Page 25: ...rminal does not return money The actual combination of features that can be seen on the terminal depends on the admin setup and the hardware configuration of the MyQ Recharge Terminal Inserted credit This field shows the amount of credit inserted within the current session Total credit This field shows the total amount of credit on your MyQ account Dispense ID card The ID card is connected to your...

Page 26: ...n Tap Close to close it Print bill and logout At the end of your session you can print a receipt with details about the transaction information within the session To print the bill and log out tap the Print bill and logout button The bill is printed and you are logged out of the MyQ Recharge Terminal Log out without bill By tapping the Log out without bill button you can log out of the MyQ Recharg...

Page 27: ...User Guide 27 dispensed of every action done via the MyQ Recharge Terminal To return to the user home screen tap the white arrow in the upper left corner of the screen ...

Page 28: ...CE Conformity Declaration 28 7 CE Conformity Declaration ...

Page 29: ...cret no longer required User tab Price of ID card and Number of ID cards per user for a given period settings added View all receipts renamed to View transactions and now the action contains additional info Previous guides for admins operators users datasheet merged to the one current guide ...

Page 30: ...be punishable MyQ is not responsible for the content of this manual particularly regarding its integrity currency and commercial occupancy All the material published here is exclusively of informative character This manual is subject to change without notification MyQ Company is not obliged to make these changes periodically nor announce them and is not responsible for currently published informat...