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 SERVICE 

MANUAL

W415-1696 / 10.12.16

$10.00

BEF33H & BEF40H

ELECTRIC FIREPLACE

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021

ENGLISH

ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE

SAFETY INFORMATION

!

WARNING

If the information in these instructions 
are not followed exactly, fi re or electrical 
shock may result causing property 
damage, personal injury or loss of life.

Do not store or use gasoline or other fl ammable 
vapors and liquids in the vicinity of this or any 
other appliance.

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone (705)721-1212 • Fax (705)722-6031 • www.napoleonfi replaces.com • hearth@napoleonproducts.com

Summary of Contents for BEF33H

Page 1: ...If the information in these instructions are not followed exactly fire or electrical shock may result causing property damage personal injury or loss of life Do not store or use gasoline or other fla...

Page 2: ...NG 24 5 0 MAINTENANCE 25 5 1 GLASS DOOR REMOVAL AND INSTALLATION 25 5 2 LOG GRATE AND EMBER BED ASSEMBLY REMOVAL 26 5 3 FLAME GLASS REMOVAL 27 5 4 FLAME BOARD REMOVAL 27 5 5 MOTOR REPLACEMENT 28 5 6 C...

Page 3: ...ll be at the brightest setting and the heater will be OFF To turn on the heater push the heater button B To adjust the ame brightness press the ame button There are three brightness levels to cycle th...

Page 4: ...n on E To activate the heater press the heater button The blower and heater will turn on Press the heater button again to turn off the heater the blower will remain on for 8 seconds F To activate the...

Page 5: ...Description of part Finish PARTS PART NUMBERS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE PARTS IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS FOR MOST DELIVERY DESTINA...

Page 6: ...SER MAIN PCB BOARD WITH SPACER W190 0065 SER DECORATIVE LED LIGHT WITH SPACER EMBER LED LIGHT WITH SPACER LOG LED LIGHT X2 FUSE 2 Amp 5X20mm CONTROL PANEL SYNCHRONOUS MOTOR BLOWER DOOR GLASS FRAME AS...

Page 7: ...ON 1 2 REF PART NO DESCRIPTION 3 4 ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED G135 0006 SER LEFT SIDE LOG G135 0007 SER RIGHT SIDE LOG W185 0032 SER G135 0005 SER GRATE ASSEMBLY EMBER BED 4 1 4 2 4 3...

Page 8: ...PANEL SYNCHRONOUS MOTOR BLOWER W660 0157 SER HIGH LIMIT SWITCH W245 0041 SER HEATING ELEMENTS W010 0058 SER REFLECTOR WITH BUSHING ADAPTOR TEMPERATURE SENSOR G190 0001 SER REMOTE CONTROL RECEIVER BOA...

Page 9: ...LY REF PART NO DESCRIPTION 1 2 REF PART NO DESCRIPTION 3 4 ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED G135 0008 SER LEFT SIDE LOG G135 0009 SER RIGHT SIDE LOG W185 0001 SER G135 0010 SER GRATE ASSEMB...

Page 10: ...OR LOG LED LOG LED PLUG WIRE NUT WIRE NUT WIRE NUT MOTOR FAN BLOWER AC N MAIN PCB TEMPERATURE SENSOR REMOTE RECEIVER DECORATIVE LED MAIN ON OFF CONTROL BOARD THERMAL CUT OFF HEATER T FUSE 1 3 4 11 10...

Page 11: ...n the control panel to cycle through brightness levels in order check if the light will get brighter 2 If light is still dim refer to section 4 1 1 Press the ame button on the control panel to cycle t...

Page 12: ...damaged defective replace parts 1 Ensure parts are free from any obstructions and inspect for loose parts Refer to section 4 1 for further testing 1 Inspect and or replace blower Dead on arrival Abnor...

Page 13: ...serie turning Plug in the appliance if hardwired turn on circuit breaker Perform motor testing Section 4 1 2 Perform motor and LED testing Section 4 1 1 4 1 2 Is the rotisserie turning 4 1 1 LED TESTI...

Page 14: ...connect the wire on the MOTOR terminal on the PCB Reconnect the wire into the MOTOR terminal on the PCB Place negative probe on the ground screw on the junction box located in the bottom right corner...

Page 15: ...W415 1696 10 12 16 15 EN FIG 5 FIG 6 FIG 4 FIGURES...

Page 16: ...LY FLUCTUATE Turn off appliance Control panel switch Turn off appliance Control panel switch Turn off appliance Control panel switch Set multimeter to read DC voltage Place positive probe in the CN2 t...

Page 17: ...W415 1696 10 12 16 17 EN FIG 8 LOG EMBER BED LED TERMINAL FIG 7 FIG 9 FIGURES...

Page 18: ...on 5 12 High Limit Switch Heater and Blower Replacement Is the heater on Is the blower on Appliance is fuctioning accordingly Refer to sections 5 0 5 4 for part reinstallation Perform blower testing S...

Page 19: ...W415 1696 10 12 16 19 EN FIG 12 FIG 11 FAN TERMINAL HEATER TERMINAL FIG 10 FIG 13 FIGURES...

Page 20: ...n the left terminal of the high limit switch Figure 18 Place the positive probe on the rear left terminal of the heating element Figure 19 Place the positive probe on the front left terminal of the he...

Page 21: ...W415 1696 10 12 16 21 EN FIG 15 FIG 14 FIG 16 FIG 17 FIG 19 FIG 18 FIG 20 FIG 21 FIGURES...

Page 22: ...he CN5 R connector pin Figure 25 Place the negative probe on the the CN5 B connector pin Figure 26 Wait 60 seconds Wait 60 seconds Wait 60 seconds Replace the PCB Refer to section 5 6 Control Board Re...

Page 23: ...W415 1696 10 12 16 23 EN FIGURES DECORATIVE LED TERMINAL FIG 22 FIG 23 FIG 25 FIG 26 FIG 24...

Page 24: ...N O terminal to the left terminal of the high limit switch Check continuity from he N O terminal to the left heater terminals START HERE Replace the PCB Refer to section 5 6 Control Board Replacement...

Page 25: ...LOUVRE OPENINGS OPERATION OF LOUVRES OR DOORS OR ACCESS FOR SERVICE OBSERVE ALL CLEARANCES WHEN APPLYING COMBUSTIBLE MATERIALS BEFORE DOOR IS REMOVED TURN THE APPLIANCE OFF AND WAIT UNTIL APPLIANCE IS...

Page 26: ...TE AND EMBER BED ASSEMBLY REMOVAL A Remove the card board holding the logs grate and ember bed assembly to the appliance B Pinch the back of the assembly and lift it up from the appliance GRATE EMBER...

Page 27: ...nds lift the glass up and out of the appliance C Place the glass on a soft non abrasive surface NOTE The flame glass is made out of tempered glass 5 3 FLAME GLASS REMOVAL A Remove the 5 screws on the...

Page 28: ...5 6 CONTROL BOARD REPLACEMENT A To gain access to the PCB see sections 5 0 5 4 B Unplug all the wires connected to the control board NOTE For ease of wire disconnection use a pair of needle nose plie...

Page 29: ...the designated quick connect plugs E Using a cable tie secure the wires A To gain access to the remote receiver or thermostat see sections 5 0 5 4 and 5 11 Step B B Find the connector on the PCB for...

Page 30: ...acing up Slide the battery cover off the remote B Remove old battery and replace the type CR 2032 battery into the remote and reinstall the battery cover by sliding it into position as shown NOTE For...

Page 31: ...w the 3 middle screws holding the control panel bracket on the front edge of the appliance remove the control panel bracket from the appliance Figure 2 D Remove the 2 screws holding the control panel...

Page 32: ...heater assembly out of the appliance E Remove the 6 screws that secure the blower to the bracket Figure 2 F Remove the 3 screws located on the sides of the heater housing then remove the heater by sl...

Page 33: ...W415 1696 10 12 16 33 EN 44 1 6 0 NOTES...

Page 34: ...T t 8PPE 4UPWFT FBUJOH PPMJOH t MFDUSJD JSFQMBDFT t 0VUEPPS JSFQMBDFT t BT SJMMT JSFQMBDFT FBUJOH PPMJOH DBMM t SJMMT DBMM napoleonproducts com BQPMFPO 3PBE BSSJF 0OUBSJP BOBEB BZWJFX SJWF BSSJF 0OUBS...

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