NETGEAR CM1000, User Manual

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA September 2016 202 11665 02 High Speed Cable Modem Model CM1000 User Manual ...

Page 2: ...cial NETGEAR support resources Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non ...

Page 3: ...on and Activation 12 Chapter 2 Manage and Monitor Log In to the Cable Modem 15 View Cable Modem Initialization 15 View Cable Modem Status 16 View and Clear Event Logs 17 Change the admin Password 18 Reboot the Cable Modem 19 Reset the Cable Modem to Factory Default Settings 20 Use the Reset Button on the Back Panel 20 Use the Factory reset Software Button 21 Change the Cable Connection Starting Fr...

Page 4: ...ses by cable Internet providers This chapter covers the following topics Unpack Your Cable Modem Front Panel Product Label Back Panel Install and Activate Your Cable Modem Connect Your Cable Modem to a Router After Installation and Activation Note For more information about the topics covered in this manual visit the support website at support netgear com 1 Maximum rate is derived from DOCSIS 3 1 ...

Page 5: ...Modem Your package contains the following items Ethernet cable Power adapter Cable modem Figure 1 Package contents Front Panel The cable modem provides status LEDs on the front Power LED Downstream LED Upstream LED Internet LED Ethernet LED Figure 2 Cable modem front view ...

Page 6: ...tream channel is locked Solid green Two or more upstream channels are locked Blinking green The cable modem is scanning for an upstream channel Off No upstream channel is locked Internet Solid green The cable modem is online Blinking green The cable modem is synchronizing with the cable Internet provider s cable modem termination system CMTS Off The cable modem is offline Ethernet Green A powered ...

Page 7: ...eed Cable Modem Back Panel The back panel provides the connections and button shown the following figure Power adapter input LAN Gigabit Ethernet port Coaxial cable connector Reset button Power On Off button Figure 4 Cable modem back panel ...

Page 8: ...le to Ethernet cable Power adapter cable outlet Figure 5 Connect the cable modem directly to a computer Note Before you connect your cable modem and contact your cable Internet provider collect your cable account number account phone number and login information your email address or user name and password To install your cable modem and connect it directly to a computer 1 Turn off existing modems...

Page 9: ...eam channel is locked The Downstream LED lights green when more than one downstream channel is locked The Upstream LED lights amber when one upstream channel is locked The Upstream LED lights green when more than one upstream channel is locked After the cable modem registers with your cable Internet provider the Internet LED lights green 5 Turn off the computer to which you intend to connect the c...

Page 10: ...ro mediacomcc com walledgarden page login jsp 1 844 2SIMPLE 1 844 274 6753 Time Warner Cable https www timewarnercable com en support internet step by step modem acti vation html 1 800 892 2253 Note Your cable Internet provider s contact information might change You can also find the contact information in your monthly Internet service billing statement 2 If you are unable to activate your Interne...

Page 11: ...process 1 Close all web browsers 2 Launch a web browser You are redirected to the XFINITY self activation page If you are not redirected to the XFINITY self activation page visit comcast com activate 3 Provide your XFINITY credentials and complete the self activation process This process might take up to 15 minutes during which the cable modem reboots a few times 4 If you are unable to activate yo...

Page 12: ...n connect the cable modem to a router Router Cable modem Coaxial cable to Ethernet cable Power adapter Computer cable outlet Figure 6 Connect the cable modem to a router To connect your cable modem to a router after installation and activation 1 Reboot the cable modem by unplugging the power cable from the cable modem and plugging it back in Note Do not disconnect the cable modem from the cable ou...

Page 13: ...Hardware and Internet Setup 13 High Speed Cable Modem 4 Connect a computer to the router over a WiFi connection or with an Ethernet cable to a LAN port on the router ...

Page 14: ...situation that you experience problems with the cable connection and cannot get an Internet connection technical support might ask you to log in to the router This chapter contains the following sections Log In to the Cable Modem View Cable Modem Initialization View Cable Modem Status View and Clear Event Logs Change the admin Password Reboot the Cable Modem Reset the Cable Modem to Factory Defaul...

Page 15: ...itive The BASIC Home page displays View Cable Modem Initialization You can track the initialization procedure of the cable modem and get details about the downstream and upstream cable channels The time is displayed after the cable modem is initialized The cable modem automatically goes through the following steps in the provisioning process 1 Scans and locks the downstream frequency and then rang...

Page 16: ... You can view some basic information about the cable modem To view cable modem status 1 Launch a web browser from a computer that is attached with an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached with an Ethernet cable to the cable modem 2 Enter http 192 168 100 1 A login window opens 3 Enter the cable modem user name and password The user...

Page 17: ... Cable Modem on page 19 For information about using the Factory reset button see Reset the Cable Modem to Factory Default Settings on page 20 View and Clear Event Logs Event logs capture important cable modem events To view and clear the event logs 1 Launch a web browser from a computer that is attached with an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router...

Page 18: ... Change the admin Password You can change the default password that is used to log in to the cable modem with the user name admin To change the password for the user name admin 1 Launch a web browser from a computer that is attached with an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached with an Ethernet cable to the cable modem 2 Enter http...

Page 19: ...econnect to the cable modem s LAN To reboot the cable modem 1 Launch a web browser from a computer that is attached with an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached with an Ethernet cable to the cable modem 2 Enter http 192 168 100 1 A login window opens 3 Enter the cable modem user name and password The user name is admin The default...

Page 20: ...name is admin the password is password The LAN IP address is always 192 168 100 1 You cannot change this LAN IP address Use the Reset Button on the Back Panel CAUTION This process erases all settings that you configured in the cable modem To reset the cable modem to factory default settings 1 Power on the cable modem 2 On the back of the cable modem locate the Reset button Reset button 3 Using a s...

Page 21: ...WiFi router that is attached with an Ethernet cable to the cable modem 2 Enter http 192 168 100 1 A login window opens 3 Enter the cable modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED The Cable Information pane displays 5 Click the Factory reset button A confirmation m...

Page 22: ...at is attached with an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is attached with an Ethernet cable to the cable modem 2 Enter http 192 168 100 1 A login window opens 3 Enter the cable modem user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Se...

Page 23: ...Manage and Monitor 23 High Speed Cable Modem 6 Click the Apply button Your change takes effect ...

Page 24: ...out troubleshooting your cable modem The chapter includes the following sections Use LEDs to Troubleshoot Cannot Log In to the Cable Modem Troubleshoot the Cable Internet Connection Note NETGEAR provides helpful articles and documentation at support netgear com ...

Page 25: ... Ethernet cable connections are secure at the cable modem and at the computer router or WiFi router Make sure that power is turned on to the connected hub or computer Be sure that you are using the correct cable The Internet LED is off and the cable modem is connected to the cable wall jack Make sure that the coaxial cable connections are secure at the cable modem and at the wall jack Make sure th...

Page 26: ...Java applet is loaded Try quitting the browser and launching it again Make sure that you are using the correct login information The cable modem user name admin is lowercase Caps Lock is off The default password is password If the cable modem does not save changes you made do the following When entering configuration settings be sure to click the Apply button before moving to another page or your ...

Page 27: ...22 68 x 87 mm Weight 0 84 lb 380 g Environmental Operating temperature 32 to 104 F 0 to 40 C Operating humidity 90 maximum relative humidity noncondensing Interface Local 10 100 1000 RJ 45 Gigabit Ethernet port Internet Coaxial cable connector DOCSIS 3 1 backward compatible with DOCSIS 3 0 Memory 128 MB Flash 256 MB RAM Channels 2 OFDM and 32 SC QAM bonded downstream 2 OFDMA and 8 SC QAM bonded up...

Page 28: ...Quick Start High Speed Cable Modem Model CM1000 Package Contents Cable modem Ethernet cable Power adapter ...

Page 29: ... the power adapter into an electrical outlet When the startup procedure is complete the Power LED lights green If the Power LED does not light press the Power On Off button Coaxial cable not included Power adapter Cable modem Ethernet cable Cable wall outlet Computer 6 Connect a computer to the cable modem Use the Ethernet cable that is provided in the package to connect a computer to the LAN port...

Page 30: ...t the cable modem by unplugging the power cable from the cable modem and plugging it back in Wait for the Internet LED to stop blinking and light solid green 2 Use an Ethernet cable to connect the Ethernet port on the cable modem to the WAN or Internet port on the router 3 Power on the router 4 Wait until the router is ready 5 Connect a computer to the router For more information about how to set ...

Page 31: ...TY http www comcast com activate http www xfinity com internetsetup http www xfinity com internetsupport 1 800 XFINITY 1 800 934 6489 Cox https activation cox net selfactivation newmodem cox 1 888 556 1193 Mediacom https maestro mediacomcc com walledgarden page login jsp 1 844 2SIMPLE 1 844 274 6753 Time Warner Cable https www timewarnercable com en support internet step by step modem activation htm...

Page 32: ...our computer or wireless router for connecting to other wireless devices The NETGEAR Difference CM1000 Gigabit Ethernet port DOCSIS 3 1 CableLabs certified Supports IPv6 Secure connection Easy installation Fast Cable Internet Access Up to 1 Gbps download for streaming HD videos faster downloads and high speed online gaming Ideal for XFINITY Gigabit Blast Extreme Internet plans 32 downstream 8 upstr...

Page 33: ...c 350 E Plumeria Drive San Jose CA 95134 1911 USA www NETGEAR com support D CM1000 0 Package Contents Ultra High Speed Cable Modem DOCSIS 3 1 CM1000 Ethernet cable Quick install guide Power adapter Physical Specifications Dimensions 8 8 x 5 4 x 5 9 in 222 7 x 135 9 x 149 mm Weight 0 84 lb 380 g Warranty www netgear com about warranty Advanced Features Designed to meet DOCSIS 3 1 specifications and...