NETGEAR DM111Pv2 - ADSL2+ Ethernet Modem, Setup Manual

Page 1: ...October 2014 208 10256 02 v1 0 NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 USA Broadband ADSL2 Modem Model DM111Pv2 Setup Manual ...

Page 2: ...ort netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR and or its subsidiaries in the United States and or other countries Information is subject to change without notice NET...

Page 3: ...rt Wizard Setup 6 Manual Setup 7 Understanding ADSL Microfilters 7 Computers Set to DHCP 8 Manually Setting Up Your Modem 8 Troubleshooting 13 Basic Functioning 13 Power LED Not On 14 Power LED Never Turns Green 14 ADSL LED not On or Blinking 14 LAN or Internet Port LEDs Not On 15 Troubleshooting the Web Management Interface 16 Troubleshooting the Internet Connection 17 Troubleshooting PPPoE or PP...

Page 4: ...iv Technical Specifications 20 General Specifications 20 Related Documents 22 ...

Page 5: ...ge should contain the following items modem AC power adapter varies by region Category 5 Cat 5 Ethernet cable Telephone cable with RJ 11 connector Microfilters quantity and type vary by region Resource CD including The Smart Wizard Installation Assistant This manual Warranty and Support Information cards If any of the parts are incorrect missing or damaged contact your NETGEAR dealer Keep the cart...

Page 6: ...able or device malfunction Blink Red Firmware upgrade in progress Factory Reset Lights red momentarily while the reset button is depressed then blinks red three times when the reset button is released then turns green and finally the modem resets to factory defaults 2 Ethernet Solid Green Powered device connected to the associated port The LAN port is operating Blink Green Data is being transmitte...

Page 7: ...otiation if used has successfully completed and no traffic detected If the IP or PPPoE session is dropped due to an idle time out the light will remain green if an ADSL connection is still present If the session is dropped for any other reason the light is turned off The light will turn red when it attempts to reconnect and the DHCP or PPPoE fails see below Off Modem power off modem in bridged mod...

Page 8: ...y Default Reset push button 3 Local Ethernet RJ 45 LAN port for connecting the local computer 4 Power switch 5 AC power adapter outlet What You Need Before You Begin You need to prepare the following before you can set up your modem Active Internet service provided by an ADSL account The Internet Service Provider ISP configuration information for your ADSL account ASDL microfilters as explained be...

Page 9: ...ents Before installation please have your DSL log in user name and password available If not available please obtain them from your ISP at the numbers below and IMMEDIATELY FOLLOW NETGEAR INSTALLATION PROCEDURES located in the Smart Wizard installation CD For Earthlink customers please call 1 800 EARTHLINK For AT T customers please call 1 877 722 3755 For Qwest customers please call 1 877 348 9005...

Page 10: ...e replacing an existing modem or are technically knowledgeable Use this option if you are using a computer that does not run Microsoft Windows The manual setup procedures are documented in this manual Use the setup option that best suites you Smart Wizard Setup The Smart Wizard setup process should take about 20 minutes to complete 1 Locate the ADSL settings information your Internet service provi...

Page 11: ...hine or caller ID display will require an ADSL microfilter ADSL Microfilter with Built In Splitter Use an ADSL microfilter with built in splitter when there is a single wall outlet which must provide connectivity for both the modem and telephone equipment If you purchased the modem in a country where a microfilter is not included you must acquire one Figure 4 Do not connect the modem to the ADSL l...

Page 12: ... ADSL line 3 Log in to the modem 4 Connect to the Internet Follow the steps below to connect your modem to your network Before you begin locate the ADSL configuration information from your Internet Service Provider ISP 1 Connect the ADSL filter a You need to install an ADSL filter for every telephone that uses the same phone line as your modem Select the filter that came with your modem If you pur...

Page 13: ...A 2 Connect the modem to the ADSL filter a Using the included phone cable with RJ 11 jacks connect the ADSL port B of the modem to the ADSL port C of the two line filter Figure 7 To use a one line filter with a separate splitter insert the splitter into the phone outlet connect the one line filter to the splitter and connect the phone to the filter Figure 8 A C B ...

Page 14: ... do not run that software Cancel it if it starts automatically d Connect the power adapter to the modem and plug it in to a power outlet Verify the following see Figure 10 on page 11 1 The power light is lit after turning on the modem 2 The Ethernet light is on 3 The ADSL light is green indicating you are connected to the ADSL network Improperly connecting a filter to your modem will block your AD...

Page 15: ...dow opens b Enter admin for the user name and password for the password both in lower case letters Figure 10 Your computer needs to be configured for DHCP For instructions on configuring for DHCP please see the documentation that came with your computer or the online document that you can access from Preparing Your Network on page 22 Figure 11 Figure 12 2 3 1 ...

Page 16: ...ct 5 Test your Internet connection From the bottom of the Setup menu click Test If the NETGEAR Web site does not appear within one minute go to Troubleshooting on page 13 Your modem is now configured to provide Internet access for your network Your modem automatically connects to the Internet when one of your computers requires access It is not necessary to run a dialer or login application such a...

Page 17: ...Go to Troubleshooting the Internet Connection on page 17 I cannot remember the modem s configuration password Go to Using the Reset Button on page 19 I want to clear the modem configuration and start over again Go to Restoring the Default Configuration and Password on page 19 Basic Functioning After you turn on power to the modem the following sequence of events should occur 1 When power is first ...

Page 18: ...oblem and should contact technical support Power LED Never Turns Green If the Power LED never turns green the modem s self test procedure failed Cycle the power to see if the modem recovers Clear the modem s configuration to factory defaults This will set the modem s IP address to 192 168 0 1 This procedure is explained in Using the Reset Button on page 19 If the error persists you might have a ha...

Page 19: ...face and select ADSL Settings from the Setup section of the main menu Make sure your login name and account password are correct and the ADSL settings are set to the values required by your ISP If the ADSL light was solid on but is now blinking try switching off the modem waiting 30 seconds and then switching back on again to see if the modem recovers If the problem persists try the following Chec...

Page 20: ...s on the same subnet as the router and the router is on a different subnet from the modem The LAN IP addresses of the modem and router will normally be printed on a label on the bottom or rear of the unit If your modem s IP address was changed and you do not know the current IP address clear the modem s configuration to factory defaults This will set the modem s IP address to 192 168 0 1 This proc...

Page 21: ...ou can determine whether the request was successful using the browser interface To check the WAN IP address from the browser interface 1 Launch your browser and select an external site such as www netgear com 2 Access the management interface of the modem using your browser For details see Log in to the modem on page 11 3 Under the Maintenance heading select Modem Status Check that an IP address i...

Page 22: ... a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP will provide the addresses of one or two DNS servers for your use If you entered a DNS address during the modem s configuration reboot your computer and verify the DNS address as described in the online document that you can access from Preparing Your Network on page 22 Alternati...

Page 23: ...on of the Web Management Interface Use the Default Reset button on the rear panel of the modem Use this method for cases when the administration password or IP address is not known Using the Reset Button To restore the factory default configuration settings without knowing the administration password or IP address you must use the Default Reset button on the rear panel of the modem 1 Press and hol...

Page 24: ...PoA RFC 1483 RFC 2684 Bridged or Routed Optional Ethernet RFC 1577 Classical IP over ATM Optional Power Adapter North America 120V 60 Hz input UK Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input All regions output 12 V AC 1 0A output 30W maximum Physical Dimensions 5 8 x 3 8 x 1 4 147 mm x 95 5 mm x 34 4 mm Weight 0 42 lbs 0 19 kg Environmental Operating temperature 0 t...

Page 25: ...romagnetic Emissions Meets requirements of FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B Interface Specifications Ethernet LAN 10BASE T or 100BASE Tx RJ 45 WAN ADSL RJ 11 pins 2 and 3 T1 413 G DMT G Lite ITU Annex A or B ...

Page 26: ...your NETGEAR product Document Link TCP IP Networking Basics http documentation netgear com reference enu tcpip index htm Preparing Your Network http documentation netgear com reference enu wsdhcp index htm Virtual Private Networking Basics http documentation netgear com reference enu vpn index htm Glossary http documentation netgear com reference enu glossary index htm ...