NETGEAR Wireless Router, Setup Manual

Page 1: ...August 2004 Version 1 0 August 2004 NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA NETGEAR Wireless Router Setup Manual ...

Page 2: ...ul interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television...

Page 3: ...eless Router has been suppressed in accordance with the conditions set out in the BMPT AmtsblVfg 243 1991 and Vfg 46 1992 The operation of some equipment for example test transmitters in accordance with the regulations may however be subject to certain restrictions Please refer to the notes in the operating instructions Federal Office for Telecommunications Approvals has been notified of the placi...

Page 4: ...August 2004 iv ...

Page 5: ...roubleshooting Tips 3 7 Overview of How to Access the Wireless Router 3 8 How to Log On to the Wireless Router After Configuration Settings Have Been Applied 3 9 How to Bypass the Configuration Assistant 3 10 How to Manually Configure Your Internet Connection 3 10 Using the Smart Setup Wizard 3 12 NETGEAR Product Registration Support and Documentation 3 13 Chapter 4 Optimizing Wireless Connectivit...

Page 6: ...guration 5 3 Upgrading the Wireless Router Software 5 3 Chapter 6 Troubleshooting Common Problems Basic Functioning 6 1 Power Light Not On 6 1 Lights Never Turn Off 6 2 LAN or Internet WAN Port Lights Not On 6 2 Troubleshooting the Web Configuration Interface 6 2 Troubleshooting the ISP Connection 6 3 Troubleshooting a TCP IP Network Using a Ping Utility 6 5 Testing the LAN Path to Your Router 6 5...

Page 7: ...pographical conventions This guide uses the following format to highlight special messages This manual is written for NETGEAR wireless routers Table 1 1 Typographical Conventions italics Emphasis books CDs URL names bold User input SMALL CAPS Screen text file and server names extensions commands IP addresses Note This format is used to highlight information of importance or special interest Table ...

Page 8: ...NETGEAR Wireless Router Setup Manual 2 About This Guide August 2004 ...

Page 9: ...ter introduces the NETGEAR Wireless Router Package Contents The product package should contain the following items The Wireless Router An AC power adapter Feet for standing the router up A Category 5 CAT5 Ethernet cable The Setup CD including This guide Application Notes and other helpful information Registration Warranty Card and Support Information Card If any of the parts are incorrect missing ...

Page 10: ...vity Description Power On Green Solid Amber Blink Off Power is supplied to the router Power is supplied to the router and it is performing its diagnostic test Power is not supplied to the router Wireless On Off The wireless interface is enabled The wireless interface is turned off Internet Port On Blink The Internet port has detected a link with an attached device Data is being transmitted or rece...

Page 11: ...d from left to right the rear panel contains the following features AC power adapter outlet for 12 V DC 1A output 22W maximum Four LAN phone ports the fourth for use with a DMZ server Internet WAN Ethernet port for connecting the router to a cable or DSL modem Factory default reset push button for Restoring the Default Configuration and Password Wireless antenna Power 4 LAN Ports Internet Port Res...

Page 12: ...NETGEAR Wireless Router Setup Manual 2 4 Getting to Know Your NETGEAR Wireless Router August 2004 ...

Page 13: ...up steps be sure to use the computer you first registered with your cable ISP For DSL Service You may need information such as the DSL login name e mail address and password in order to complete the wireless router setup Before proceeding with the wireless router installation familiarize yourself with the contents of the Setup CD especially this manual and the tutorials for configuring computers f...

Page 14: ...connect the cable at the computer end only point A in the diagram above e Look at the label on the bottom of the wireless router Locate the Internet port Securely insert the Ethernet cable from your modem Cable 1 in the diagram below into the Internet port of the wireless router as shown in point B of the diagram below Figure 3 2 Connect the wireless router to the modem PRGHP DEOH QWHUQHW FRPSXWHU...

Page 15: ...t D in the diagram Figure 3 3 Connect the computer to the wireless router Your network cables are connected and you are ready to restart your network 2 RESTART YOUR NETWORK IN THE CORRECT SEQUENCE Warning Failure to restart your network in the correct sequence could prevent you from connecting to the Internet a First plug in then turn on the broadband modem Wait about 2 minutes b Now plug in the w...

Page 16: ...light should be lit If not make sure the Ethernet cable is securely attached to the wireless router Internet port and the modem and the modem is powered on Wireless The wireless light should be off until after the router is configured LAN A LAN light should be lit Green indicates your computer is communicating at 100 Mbps yellow indicates 10 Mbps If a LAN light is not lit check that the Ethernet c...

Page 17: ...screen see How to Bypass the Configuration Assistant on page 3 11 and the How to Manually Configure Your Internet Connection on page 3 11 topics in this chapter If you cannot connect to the wireless router verify your computer networking setup It should be set to obtain both IP and DNS server addresses automatically which is usually so For help with this see Appendix B Preparing Your Network or th...

Page 18: ...Up a Computer for Wireless Connectivity You are now connected to the Internet and the wireless feature of the wireless router is enabled Next configure your wireless computer 1 CONFIGURE THE COMPUTER S WIRELESS ADAPTER SETTINGS Figure 3 6 Configure wireless computer NETGEAR Inc wireless adapters display a list of available wireless networks and when wireless security is disabled you simply choose ...

Page 19: ... on the wireless router Wait for the router to complete its power on self test usually about 1 minute 4 Turn on the computer Make sure the Ethernet cables are securely plugged in The Internet status light on the wireless router will be lit if the Ethernet cable from the modem is plugged in securely and the modem and wireless router are turned on For each powered on computer connected to the wirele...

Page 20: ...now using You must be using the computer that is registered with the ISP Click Apply to save your settings Restart the network in the correct sequence Check the router status lights to verify correct router operation If the Power light does not turn solid green within 2 minutes after turning the router on reset the router according to the instructions in Restoring the Default Configuration and Pas...

Page 21: ...outerlogin net basicsetting htm in the browser address bar and clicking Enter You will not be prompted for a user name or password This will enable you to manually configure the wireless router even when it is in the factory default state When manually configuring the router you must complete the configuration by clicking Apply when finished entering your settings If you do not do so a browser on ...

Page 22: ...re not the same as any user name or password you may use to log in to your Internet connection Figure 3 8 Login window Once you have entered your user name and password your Web browser should find the wireless router and display the home page as shown in below The browser will then display the settings home page When the wireless router is connected to the Internet you can use the following links...

Page 23: ...ou do not click Logout the wireless router will wait for 5 minutes of no activity before it automatically logs you out How to Manually Configure Your Internet Connection You can manually configure your router using the menu below or you can allow the Setup Wizard to determine your configuration as described in the previous section Figure 3 9 Browser based configuration Basic Settings menus You can...

Page 24: ...r ISP does not automatically transmit DNS addresses to the router during login select Use these DNS servers and enter the IP address of your ISP s Primary DNS Server If a Secondary DNS Server address is available enter it also Note If you enter an address here restart the computers on your network so that these settings take effect d Router s MAC Address This section determines the Ethernet MAC ad...

Page 25: ... c Fill in the parameters for your Internet service provider d Click Apply to save your settings Click the Test button to verify you have Internet access Using the Smart Setup Wizard You can use the Smart Setup Wizard to assist with manual configuration or to verify the Internet connection The Smart Setup Wizard is not the same as the Smart Wizard configuration assistant that only appears when the...

Page 26: ...per left of the main menu 4 Click Next to proceed Input your ISP settings as needed 5 At the end of the Setup Wizard click the Test button to verify your Internet connection If you have trouble connecting to the Internet use the Troubleshooting Tips Troubleshooting Tips on page 3 7 to correct basic problems or refer to Chapter 6 Troubleshooting Common Problems NETGEAR Product Registration Support ...

Page 27: ... throughput performance and notebook power consumption of wireless adapters also vary depending on your configuration choices For best results place your firewall Near the center of the area in which your computers will operate In an elevated location such as a high shelf where the wirelessly connected computers have line of sight access even if through walls Away from sources of interference such...

Page 28: ...iltering adds an obstacle against unwanted access to your network but the data broadcast over the wireless link is fully exposed Turn Off the Broadcast of the Wireless Network Name SSID If you disable broadcast of the SSID only devices that have the correct SSID can connect This nullifies the wireless network discovery feature of some products such as Windows XP but the data is still fully exposed...

Page 29: ...for that network Region This field identifies the region where the wireless router can be used It may not be legal to operate the wireless features of the wireless router in a region other than one of those identified in this field Channel This field determines which operating frequency will be used It should not be necessary to change the wireless channel unless you notice interference problems w...

Page 30: ...printable characters in the Passphrase box Manually entered keys are case sensitive but passphrase characters are not case sensitive Note Not all wireless adapter configuration utilities support passphrase key generation Auto WPA PSK WPA Pre shared Key does perform authentication uses 128 bit data encryption and dynamically changes the encryption keys making it nearly impossible to circumvent Ente...

Page 31: ...router Data Encryption WEP Keys There are two methods for creating WEP data encryption keys Whichever method you use record the key values in the spaces below Passphrase method ______________________________ These characters are case sensitive Enter a word or group of printable characters and click the Generate Keys button Not all wireless devices support the passphrase method Manual method These ...

Page 32: ...fault Restore button on the rear panel After you install the wireless router use the procedures below to customize any of the settings to better meet your networking needs Warning The Network Name SSID is case sensitive Typing nETgear for SSID will not work WIRELESS FEATURE DEFAULT SETTING Wireless Access Point Enabled Wireless Access List MAC Filtering All wireless stations allowed SSID broadcast...

Page 33: ...on Manager is password Change this password to a more secure password From the Main Menu of the browser interface under the Maintenance heading select Set Password to bring up the menu shown below Figure 5 1 Set Password menu Note Before changing the wireless router password follow the instructions under Configuration File Management on page 5 2 to save your configuration settings If you forget th...

Page 34: ...e browser interface under the Maintenance heading select the Settings Backup heading to bring up the menu shown below Figure 5 2 Settings Backup menu Three options are available and are described in the following sections Restoring and Backing Up the Configuration The Restore and Backup options in the Settings Backup menu allow you to save and retrieve a file containing your wireless router s conf...

Page 35: ...el of the wireless router See Restoring the Default Configuration and Password on page 6 7 Upgrading the Wireless Router Software The routing software of the wireless router is stored in FLASH memory and can be upgraded as new software is released by NETGEAR Upgrade files can be downloaded from the NETGEAR Web site If the upgrade file is compressed ZIP file you must first extract the file before s...

Page 36: ...de menu To upload new firmware 1 Download and unzip the new software file from NETGEAR 2 In the Router Upgrade menu click the Browse button and browse to the location of the upgrade file 3 Click Upload Note When uploading software to the wireless router it is important not to interrupt the Web browser by closing the window clicking a link or loading a new page If the browser is interrupted it may ...

Page 37: ...nected c The Internet port light is lit If a port s light is lit a link has been established to the connected device If a LAN port is connected to a 100 Mbps device verify that the port s light is green If the port is 10 Mbps the light will be amber If any of these conditions does not occur refer to the appropriate following section Power Light Not On If the Power and other lights are off when you...

Page 38: ...ade check the following Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation Make sure that power is turned on to the connected hub or workstation Be sure you are using the correct cable When connecting the router s Internet port to a cable or DSL modem use the cable that was supplied with the cable or DSL modem This cable could be a standard straigh...

Page 39: ...router does not save changes you have made in the Web Configuration Interface check the following When entering configuration settings be sure to click the APPLY button before moving to another menu or tab or your changes are lost Click the Refresh or Reload button in the Web browser The changes may have occurred but the Web browser may be caching the old configuration Troubleshooting the ISP Conn...

Page 40: ... Assign the computer Host Name of your ISP account as the Account Name in the Basic Settings menu Your ISP only allows one Ethernet MAC address to connect to Internet and may check for your computer s MAC address In this case Inform your ISP that you have bought a new network device and ask them to use the router s MAC address OR Configure your router to spoof your computer s MAC address This can ...

Page 41: ... Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly To ping the router from a running Windows 95 or later 1 From the Windows toolbar click on the Start button and select Run 2 In the field provided type Ping followed by the IP address of the router as in this example ping www routerlogin net 3 Click on OK Yo...

Page 42: ... IP address of your router listed as the default gateway If the IP configuration of your computer is assigned by DHCP this information will not be visible in your computer s Network Control Panel Verify that the IP address of the router is listed as the default gateway as described in Install or Verify Windows Networking Components on page B 9 Check to see that the network address of your computer...

Page 43: ...nistration password or IP address you must use the Default Reset button on the rear panel of the router 1 Press and hold the Default Reset button until the power light blinks on about 10 seconds 2 Release the Default Reset button and wait for the router to reboot If the wireless router fails to restart or the power light continues to blink or turns solid amber the unit may be defective If the erro...

Page 44: ...NETGEAR Wireless Router Setup Manual 6 8 Troubleshooting Common Problems August 2004 ...

Page 45: ... input Europe 230V 50 Hz input Japan 100V 50 60 Hz input All regions output 12 V DC 1A output 22W maximum Physical Specifications Dimensions 28 x 175 x 119 mm 1 1 x 6 89 x 4 68 in Weight 0 3 kg 0 66 lb Environmental Specifications Operating temperature 0 to 40 C 32º to 104º F Operating humidity 90 maximum relative humidity noncondensing Electromagnetic Emissions Meets requirements of FCC Part 15 C...

Page 46: ... Spread Spectrum DSSS 802 11g Orthogonal Frequency Division Multiplexing OFDM Maximum Computers Per Wireless Network Limited by the amount of wireless network traffic generated by each node Typically 30 70 nodes Operating Frequency Ranges 2 412 2 462 GHz US 2 457 2 462 GHz Spain 2 412 2 484 GHz Japan 2 457 2 472 GHz France 2 412 2 472 GHz Europe ETSI 802 11 Security 40 bits also called 64 bits and...

Page 47: ...cabling see Ethernet Cabling on page B 11 The cable or DSL broadband modem must provide a standard 10 Mbps 10BASE T or 100 Mbps 100BASE Tx Ethernet interface Computer Network Configuration Requirements The WGR614 v5 includes a built in Web Configuration Manager To access the configuration menus on the WGR614 v5 your must use a Java enabled Web browser program which supports HTTP uploads such as Mi...

Page 48: ...u can gather the required Internet connection information Your Internet service provides all the information needed to connect to the Internet If you cannot locate this information you can ask your Internet service to provide it or you can try one of the options below If you have a computer already connected using the Internet you can gather the configuration information from that computer For Win...

Page 49: ...were given DNS server addresses fill in the following Primary DNS Server IP Address ______ ______ ______ ______ Secondary DNS Server IP Address ______ ______ ______ ______ Host and Domain Names Some ISPs use a specific host or domain name like CCA7324 A or home If you haven t been given host or domain names you can use the following examples as a guide If your main e mail account with your ISP is ...

Page 50: ...ases you should install TCP IP so that the computer obtains its specific network configuration information automatically from a DHCP server during bootup For a detailed explanation of the meaning and purpose of these configuration items refer to Appendix B Network Routing and Firewall Basics The WGR614 v5 router is shipped preconfigured as a DHCP server The firewall assigns the following TCP IP co...

Page 51: ...nd Client for Microsoft Networks If you need to install a new adapter follow these steps a Click the Add button b Select Adapter and then click Add c Select the manufacturer and model of your Ethernet adapter and then click OK If you need TCP IP a Click the Add button b Select Protocol and then click Add Note It is not necessary to remove any other network components shown in the Network window in...

Page 52: ...ling DHCP to Automatically Configure TCP IP Settings in Windows 95B 98 and Me After the TCP IP protocol components are installed each PC must be assigned specific information about itself and resources that are available on its network The simplest way to configure this information is to allow the PC to obtain the information from a DHCP server in the network You will find there are many similarit...

Page 53: ...icon is not on the desktop Click Start on the task bar located at the bottom left of the window Choose Settings and then Control Panel Locate the Network Neighborhood icon and click on it This will open the Network panel as shown below Verify the following settings as shown Client for Microsoft Network exists Ethernet adapter is present TCP IP is present Primary Network Logon is set to Windows log...

Page 54: ...es in the LAN Internet Configuration screen and click Next 6 Proceed to the end of the Wizard Verifying TCP IP Properties After your PC is configured and has rebooted you can check the TCP IP configuration using the utility winipcfg exe 1 On the Windows taskbar click the Start button and then click Run By default the IP Address tab is open on this window Verify the following Obtain an IP address a...

Page 55: ...tion process you may need to install and configure TCP IP on each networked PC Before starting locate your Windows CD you may need to insert it during the TCP IP installation process Install or Verify Windows Networking Components To install or verify the necessary components for IP networking 1 On the Windows taskbar click the Start button point to Settings and then click Control Panel 2 Double c...

Page 56: ... you through the configuration process for each of these versions of Windows DHCP Configuration of TCP IP in Windows XP Locate your Network Neighborhood icon Select Control Panel from the Windows XP new Start Menu Select the Network Connections icon on the Control Panel This will take you to the next step Now the Network Connection window displays The Connections List that shows all the network co...

Page 57: ...n Status window This box displays the connection status duration speed and activity statistics Administrator logon access rights are needed to use this window Click the Properties button to view details about the connection The TCP IP details are presented on the Support tab page Select Internet Protocol and click Properties to view the configuration information ...

Page 58: ... by default and set to DHCP without your having to configure it However if there are problems follow these steps to configure TCP IP with DHCP for Windows 2000 Verify that the Obtain an IP address automatically radio button is selected Verify that Obtain DNS server address automatically radio button is selected Click the OK button This completes the DHCP configuration of TCP IP in Windows XP Repea...

Page 59: ... Dial up Connections Right click on Local Area Connection and select Properties The Local Area Connection Properties dialog box appears Verify that you have the correct Ethernet card selected in the Connect using box Verify that at least the following two items are displayed and selected in the box of Components checked are used by this connection Client for Microsoft Networks and Internet Protoco...

Page 60: ...the Internet Protocol TCP IP Properties dialogue box Verify that Obtain an IP address automatically is selected Obtain DNS server address automatically is selected Click OK to return to Local Area Connection Properties Click OK again to complete the configuration process for Windows 2000 Restart the PC Repeat these steps for each PC with this version of Windows on your network ...

Page 61: ...he network card you need to configure the TCP IP environment for Windows NT 4 0 Follow this procedure to configure TCP IP with DHCP in Windows NT 4 0 Choose Settings from the Start Menu and then select Control Panel This will display Control Panel window Double click the Network icon in the Control Panel window The Network panel will display Select the Protocols tab to continue ...

Page 62: ...eference Manual for the 54 Mbps Wireless Router WGR614 v5 B 16 Preparing Your Network July 2004 202 10036 01 Highlight the TCP IP Protocol in the Network Protocols box and click on the Properties button ...

Page 63: ... Configuration information will be listed and should match the values below if you are using the default TCP IP settings that NETGEAR recommends for connecting through a router or gateway The IP address is between 192 168 0 2 and 192 168 0 254 The subnet mask is 255 255 255 0 The TCP IP Properties dialog box now displays Click the IP Address tab Select the radio button marked Obtain an IP address ...

Page 64: ...h On each networked Macintosh you will need to configure TCP IP to use DHCP MacOS 8 6 or 9 x 1 From the Apple menu select Control Panels then TCP IP The TCP IP Control Panel opens 2 From the Connect via box select your Macintosh s Ethernet interface 3 From the Configure box select Using DHCP Server You can leave the DHCP Client ID box empty 4 Close the TCP IP Control Panel 5 Repeat this for each M...

Page 65: ...heck the TCP IP configuration by returning to the TCP IP Control Panel From the Apple menu select Control Panels then TCP IP The panel is updated to show your settings which should match the values below if you are using the default TCP IP settings that NETGEAR recommends The IP Address is between 192 168 0 2 and 192 168 0 254 The Subnet mask is 255 255 255 0 The Router address is 192 168 0 1 If y...

Page 66: ...s Internet port is connected to the broadband modem the firewall appears to be a single PC to the ISP The firewall then allows the PCs on the local network to masquerade as the single PC to access the Internet through the broadband modem The method used by the firewall to accomplish this is called Network Address Translation NAT or IP masquerading Are Login Protocols Used Some ISPs require a speci...

Page 67: ...ewall These procedures are described next Obtaining ISP Configuration Information for Windows Computers As mentioned above you may need to collect configuration information from your PC so that you can use this information when you configure the WGR614 v5 router Following this procedure is only necessary when your ISP does not dynamically supply the account information To get the information you n...

Page 68: ...m your Macintosh so that you can use this information when you configure the WGR614 v5 router Following this procedure is only necessary when your ISP does not dynamically supply the account information To get the information you need to configure the firewall for Internet access 1 From the Apple menu select Control Panels then TCP IP The TCP IP Control Panel opens which displays a list of configu...

Page 69: ...ters to work with the firewall you must reset the network for the devices to be able to communicate correctly Restart any computer that is connected to the firewall After configuring all of your computers for TCP IP networking and restarting them and connecting them to the local network of your WGR614 v5 router you are ready to access and configure the firewall ...

Page 70: ...Reference Manual for the 54 Mbps Wireless Router WGR614 v5 B 24 Preparing Your Network July 2004 202 10036 01 ...

Page 71: ... the cable jacket Cat 5 cable contains eight conductors arranged in four twisted pairs and terminated with an RJ45 type connector In addition there are restrictions on maximum cable length for both 10 and 100 Mbits second networks DHCP An Ethernet protocol specifying how a centralized DHCP server can assign network configuration information to multiple DHCP clients The assigned information include...

Page 72: ...on information to multiple DHCP clients The assigned information includes IP addresses DNS addresses and gateway router addresses Gateway A local device usually a router that connects hosts on a local network to other networks IP Internet Protocol is the main internetworking protocol used in the Internet Used in conjunction with the Transfer Control Protocol TCP to form TCP IP IP Address A four by...

Page 73: ...edding Microsoft s network protocol into Internet packets router A device that forwards data between networks An IP router forwards data based on IP source and destination addresses SSID A Service Set Identification is a thirty two character maximum alphanumeric key identifying a wireless local area network For the wireless devices in a network to communicate with each other all devices must be co...

Page 74: ...bnet Mask 255 255 240 000 11111111 11111111 11110000 00000000 IP Address 150 215 017 009 10010110 11010111 00010001 00001001 Subnet Address 150 215 016 000 10010110 11010111 00010000 00000000 The subnet address therefore is 150 215 016 000 TCP IP The main internetworking protocols used in the Internet The Internet Protocol IP used in conjunction with the Transfer Control Protocol TCP form TCP IP W...