Novatel 2352, User Manual

Page 1: ...The world s first intelligent mobile hotspot User Guide ...

Page 2: ...or future reference 2009 Novatel Wireless Inc All rights reserved MiFi the MiFi logo Novatel Wireless and the Novatel Wireless logo are all trademarks of Novatel Wireless Inc All other trademarks are the property of their respective owners PN 90025989_R1_071509 ...

Page 3: ...up 16 System Requirements 16 Windows Setup and Connection 17 Mac Setup and Connection 20 Install the Software 20 Configure Your Profile 21 Connect to the Network 23 Mac Configuration Troubleshooting 24 Using MiFi and Sharing Files 28 Using MiFi in WiFi Mode 29 Setting Up a Temporary Hotspot 30 Using MiFi in USB Mode 32 Using microSDHC Cards with MiFi File Sharing 34 Insert the microSDHC Card 34 Ac...

Page 4: ... 53 WiFi Settings Page 53 Internet Configuration 54 Internet Menu 54 Internet Status 55 Opening the Page 55 Internet Status Page Sections 56 Internet Profiles 58 Opening the Page 58 Internet Profiles Page 58 SIM 60 Opening the Page 60 SIM Page 60 Internet Diagnostics 61 Opening the Page 61 Internet Diagnostics Page Sections 62 Internet Settings 63 Opening the Page 63 Internet Settings Page 63 Rout...

Page 5: ...78 File Sharing Page 78 Power Management 80 Opening the Page 80 Power Management Page 80 Password 81 Opening the Page 81 Password Page 81 System Settings 82 Opening the Page 82 System Settings Page 82 Troubleshooting 83 Overview 84 Common Problems and Solutions 85 Using the Master Reset Button 89 Product Specifications and Regulatory Information 90 Product Specifications 91 Regulatory 92 Safety Ha...

Page 6: ...se Engineering of the software drivers for any purpose is strictly prohibited by international law The copying of the software drivers except for a reasonable number of back up copies is strictly prohibited by international law It is forbidden by international law to provide access to the software drivers to any person for any purpose other than processing the internal data for the intended use of...

Page 7: ...Fi and guides you through initial set up and connection In addition it describes the LED states and their meanings Using MiFi and Sharing Files This chapter takes you through daily use of MiFi and some of the features you may use often such as the temporary hotspot and accessing files on the microSDHC card Accessing MiFi s Features This chapter describes the menus in MiFi s browser interface and h...

Page 8: ...MiFi Overview Install SIM Card and Battery Initial Connection and Setup Overview WiFi Mode Setup USB Mode Setup Getting Started 1 ...

Page 9: ...load files and music share photos manage e mail and more In addition you can use MiFi in USB modem mode tethered modem by plugging it into a USB port on your computer microUSB Port The AC charger USB cable and optional car charger connect here microSDHC Slot Removable memory storage slot supports microSDHC cards up to 16 GB microSDHC card not included WiFi LED Indicates WiFi connection status Powe...

Page 10: ...lid amber Wall power or car charger Use the device by plugging it into either a wall socket or a vehicle using the optional car charger accessory The MiFi battery will charge while it is plugged in USB power from a computer Use the device as a USB modem while plugged into the USB port of a computer using the supplied USB cable The battery will charge while it is plugged in Charging the battery thr...

Page 11: ...harging Battery fully charged Red or Amber will flash alternately with the color of the connection state Connection States GREEN GPRS EDGE Flashing Solid GPRS EDGE service is available Connected to a network using GPRS EDGE BLUE UMTS Flashing Solid UMTS service is available Connected to a network using UMTS VIOLET HSPA Flashing Solid HSPA service is available Connected to a network using HSPA WiFi...

Page 12: ... use and set up you may use the device with the battery AC mains charger car charger or USB power Slide open the door at the bottom of the device Insert the SIM card into the SIM slot as shown Now insert the battery lining up the contact points as shown and replace the door on the device Connect the wall charger to MiFi and charge for a minimum of 4 hours before use The power button LED will flash...

Page 13: ...nnected to a computer using a USB data cable the battery will charge However the device will not function in WiFi mode while connected to a computer New batteries or batteries stored for a long time may take more time to charge When charging your battery keep it near room temperature Some batteries perform best after several full charge and discharge cycles When storing your battery keep it unchar...

Page 14: ... 802 11 b g wireless device to MiFi You can establish a secure profile so that others cannot use MiFi unless you allow them You can also establish temporary settings to allow up to five devices to connect with MiFi without you having to give them your security settings See WiFi Mode Setup page 9 USB Modem Mode In USB Modem mode you connect MiFi directly to a computer and use it as a modem also kno...

Page 15: ... battery should be fully charged before using MiFi the first time To connect in WiFi Mode MiFi must be powered with a charged battery or with an AC mains or car charger When MiFi is connected to your computer with the USB cable WiFi is disabled NOTE Connect to MiFi Press the power button MiFi powers on and starts up When the power LED is solid amber and the WiFi LED solid blue the device is ready ...

Page 16: ...Be sure you have and follow those instructions From your computer s Web browser enter http www mifi or http 192 168 1 1 into the address bar and press the Enter or Return key MiFi s Home page will open This is the login page to the browser interface and also provides access to your microSDHC card Windows only You can click Add to Favorites to bookmark the page in your browser for easier access Ent...

Page 17: ...rnet Profiles The Internet Profiles Set Internet Profiles page will open Select the profile for your provider from the Profile list and click the Edit Internet Profile button The Internet Profiles Edit Profile page will open ...

Page 18: ...the Internet Profiles Set Internet Profile screen You may want to set Autoconnect to have your MiFi connect to the network whenever it is powered on See page 63 Tip Set up wireless security for your MiFi network See Set Up Wireless Security page 13 WARNING It is highly recommended that you set up security for your MiFi at this time If you do not configure security for your wireless network data on...

Page 19: ...e Password Choose System Password from the menu bar Type admin into the Current Password field Select a new administrative password and enter it into both New Password fields Click Apply This will be the new administrative password that you use when you login to the browser interface Be sure to record the new password You will have to reset the device using the Master Reset button if you lose the ...

Page 20: ... or 128 bit WPA PSK WPA2 PSK or WPA WPA2 mixed mode security IMPORTANT Record your network key Choose WiFi WiFi Profiles from the menu bar From the Profile list select Secure and click the EditWiFi Profile button The Edit WiFi Profile page will open ...

Page 21: ... you want to use in the box Click Apply Click the Return to Profile List link Click Apply on the WiFi Profiles Set Profile page to begin using the Secure profile IMPORTANT Your wireless connection will be disabled at this point You must reconnect with the new network key you just established ...

Page 22: ... service provider plus any username password or other information they may have given you This section contains the following information System Requirements Windows Setup and Connection Mac Setup and Connection System Requirements Windows XP Vista Mac OS X 10 4 7 Linux 2 4 2 6 Visit www novatelwireless com for configuration details 100 MB hard drive space 128 MB Ram USB 2 0 port ...

Page 23: ...ns Use the microUSB cable to attach MiFi to a USB 2 0 port on your computer MiFi will turn on automatically Only the connection LED on the power button will light WiFi is disabled in USB mode NOTE The MobiLink software and MiFi drivers will install Follow any onscreen instructions The MobiLink icon will appear in the Windows notification area also referred to as the system tray NOTE If the system ...

Page 24: ... a simple name for the new profile for example My MiFi Connection Enter the Access Point Name APN that you received from your service provider and click Next Enter your Username and Password received from your service provider if required and click Finish ...

Page 25: ...t Or To see network and connection status also right click the system tray icon and select Open Connection Manager Click Connect When Ready changes to Connected you have successfully connected to the network and can browse the Internet check e mail or any other activities you require ...

Page 26: ... computer and close all open applications You will need to restart your Mac to complete the installation NOTE Use the microUSB cable to attach MiFi to a USB port on your Mac MiFi will turn on automatically Only the LED on the power button will light WiFi is disabled in USB Modem mode NOTE A welcome window will open showing the installer package Open Installer pkg to load the drivers and MobiLink 3...

Page 27: ...nk 3 MobiLink3 You may want to place MobiLink3 in your Dock as you will use it to Connect and Disconnect from the network Tip The Connection Manager will open From the Connection Manager menu select Settings Profile Manager The Profile Manager window will open Click New ...

Page 28: ...u received from your network service provider and click OK A dialog will open asking if you want to make this the default profile Click Yes The Profile Manager screen shows the new profile as the default Click OK to close the Profile Manager and return to the main Connection Manager window You are ready to connect to the network ...

Page 29: ... When Ready changes to Connected you have successfully connected to the network and can browse the Internet check e mail or any other activities you require If you have trouble connecting check the Mac Configuration Troubleshooting section See Mac Configuration Troubleshooting page 24 ...

Page 30: ...not connect check these configuration items OS X v10 4 Launch System Preferences and select Network A New Port dialog may appear If so select OK then Apply Now From the Show menu select NovatelWireless Modem may have HSUPA HSPA or HSDPA in the name ...

Page 31: ...ialog If the APN does not appear in the Telephone Number field enter it and click Apply Now Select the Modem tab Choose HSUPA HSPA or HSDPA as appropriate from the Modem menu and click Apply Now Return to MobiLink and try connecting again ...

Page 32: ...ct Network A New Interface dialog may appear If so select OK then Apply Now A Novatel Wireless Modem may be added automatically to the list of network interfaces left column If it is there go to next step 1 If not click the icon to add a new service ...

Page 33: ...tel Wireless Modem now appears in the service list on the left Select it and click Advanced then select the WWAN tab The Telephone Number field should display the APN that you entered in your MobiLink profile If it does not enter it and click OK Do not change the CID the CID may display any number NOTE Click Apply and then OK Return to MobiLink and try connecting again ...

Page 34: ...Using MiFi in WiFi Mode Using MiFi in USB Mode Using microSDHC Cards with MiFi File Sharing Using MiFi and Sharing Files 2 ...

Page 35: ...d the WiFi LED light up A solid amber power LED and a solid WiFi LED indicate the device is in service and ready to connect Use your normal WiFi manager on your computer to locate the MiFi wireless network The steps to connect to a WiFi network vary depending on your operating system and whether you use the native application or third party software Consult your computer help system if you have di...

Page 36: ... having to share your security information MiFi can have up to 5 devices connected at any one time To set up a temporary hotspot Login to MiFi Choose WiFi WiFi Profiles from the menu bar The WiFi Profiles Set Profile page will open Choose Temporary Hotspot from the Profile list and click Edit Profile Click the Generate new values link at the bottom ...

Page 37: ...name and network key generated Tip Click Apply Click the Return to Profiles List link Click Apply on the WiFi Profiles Set Profile page IMPORTANT Your wireless connection will be disabled at this point You must reconnect with the new settings you just established Then share the temporary network name and network key that were generated with your workgroup so they can connect to the device Do not f...

Page 38: ... LED on the power button will light WiFi is disabled in USB mode NOTE Make sure the MobiLink software is running The system tray icon will appear in the Windows notification area NOTE If the system tray icon is not present double click the MobiLink 3 desktop shortcut to launch the software Right click the system tray icon and select Connect Or To see network and connection status also right click ...

Page 39: ...unch MobiLink When the status reads Ready click Connect When Ready changes to Connected you have successfully connected to the network and can browse the Internet check e mail or any other activities you require ...

Page 40: ...s with you without having to carry an additional flash drive You can use microSDHC cards with up to 16GB capacity Insert the microSDHC Card Insert the microSDHC card into the slot of the MiFi Be careful not to touch the contacts Do not force the card into the slot Check the orientation if you have difficulties NOTE ...

Page 41: ...e MiFi Login Home page will open Choose microSD Files from the menu bar If microSD FIles is not in the menu bar you are logged in to MiFi Click Logout to reach the MiFi Login Home page NOTE The directory list will open in a separate window From here you can add or remove files and see how much free space you have available on the microSDHC card ...

Page 42: ...ng Login to MiFi Choose System File Sharing from the menu bar The File Sharing page will open Select the Enable MicroSD File Sharing checkbox to allow file sharing From the Files to share list choose whether to share the Entire SD Card or a Specified Top level Folder If you choose the Specified Top level Folder option enter the folder path in the box From the Access Type list choose whether others...

Page 43: ...Interface Basics WiFi Configuration Internet Configuration Router Configuration System Configuration Accessing MiFi s Features 3 ...

Page 44: ...y to safeguard your files including using MAC filters Set up a temporary hotspot to allow a maximum of 5 devices to connect to your MiFi without sharing your network name and network key Access files on your microSDHC card and set up file sharing so others connected to your network can access those files also Set up profiles to allow VPN connections to your office Set up additional security to onl...

Page 45: ...n Home page will open From the MiFi Login Home page you can access your microSDHC card or log in to the browser interface to check status and configure MiFi Windows only You can click Add to Favorites to bookmark the page in your browser for easier access Enter your administrative password into the Login box in the upper right corner of the page and click Login The MiFi Home page will open ...

Page 46: ... Menu Bar At the top of the Home page and across all the main pages in the browser interface is a menu bar In addition to the menu items the bar provides status information about the Internet connection and the battery level of the device Menu items Network signal strength Network provider name Network type Connection status Link for online help Battery status ...

Page 47: ...and subnet mask of the device You can use the button to Connect and Disconnect from the operator network WiFi The WiFi section of the Home page gives you the following status information the profile currently in use the network name also known as SSID the type of security being used the number of devices clients currently connected to MiFi the IP address and subnet mask of the wireless browser int...

Page 48: ...tions Choose WiFi from the menu bar at the top of the Home page Select one of the following WiFi Status to view profile information see who is connected to the device and view the WiFi Log You can also retrieve your Network Key from this page WiFi Profiles to view or change settings for your Secure profile or to set up a Temporary Hotspot MAC Filter to allow only certain devices to connect to the ...

Page 49: ...43 WiFi Status The WiFi Status page provides you with information about your wireless network Opening the Page Choose WiFi WiFi Status from the menu bar The WiFi Status page will open ...

Page 50: ... allowed to connect to the device Number of clients that are currently connected to the device Channel that is being used Current wireless mode Security type and encryption for the current profile Network Key link Click to retrieve the network key WiFi Clients The WiFi Clients section of the WiFi Status page shows the clients that are currently connected to the MiFi This is another way you can fin...

Page 51: ...led on the WiFi Settings page See WiFi Settings Page page 53 The WiFi log is primarily used for troubleshooting Unless you are having problems you should leave it off Click the WiFi Log button to open a window showing a log of WiFi events ...

Page 52: ...a Profile page 47 Network Name SSID Name of the network you are connected to You can change the name to something more descriptive if you want for example if there are several MiFi s in your area you might put your name in the network name for example Sarahs MiFi 802 11 Mode The type of wireless networking you are currently using The available modes are 802 11g 802 11b 802 11g 802 11b Channel The ...

Page 53: ... Display Key link on the right Choosing a Profile The browser interface allows you to select or modify a profile to use while browsing You can choose one of three WiFi profiles Secure You can set up this profile with the security measures you need to use your device safely Temporary Hotspot This profile allows you set up a temporary hotspot that allows others in your immediate area maximum of 5 to...

Page 54: ...oose WiFi WiFi Profiles from the menu bar Select a profile and click Edit Profile The WiFi Profiles Edit WiFi Profile page will open Select a security protocol from the Security list The encryption type will display and the number and type of characters required for the network key will display under the Network Key box Type the network key you want to use in the Network Key box and then click App...

Page 55: ... level as your currently connected profile Tip To set up the temporary hotspot Choose WiFi WiFi Profiles from the menu bar Choose Temporary Hotspot from the Profile list and click Edit Profile The WiFi Profiles Edit WiFi Profile page will open Click the Generate new values link The Network Name and Network Key will change to a new temporary network name SSID and network key Note the temporary hots...

Page 56: ...nection will be disabled at this point You must reconnect with the new settings you just established Then share the temporary network name and network key that were generated with your workgroup so they can connect to the device Do not forget to change your profile back to Secure when you are through working with your workgroup Tip ...

Page 57: ...pter It consists of 6 pairs of numbers and letters The pairs of numbers may be separated by or for example 00 21 9B 1C 64 34 or 00 21 9B 1C 64 34 You can view the MAC address of any device currently connected to the MiFi in the WiFi Clients section of the WiFi Status page See WiFi Clients page 44 On a Windows machine you can find the MAC address by running ipconfig all from a command prompt window...

Page 58: ...you use the Master Reset button See Using the Master Reset Button page 90 Choose WiFi MAC Filter from the menu bar Type the MAC address for your computer into the Add Trusted Client MAC Address box and click Add You can copy and paste your computer s MAC address from the WiFi Clients section of the WiFi Status page See WiFi Clients page 44 Tip If desired type the MAC address for other computers in...

Page 59: ...puters This is what you see when you View Available Wireless Networks from your computer Disabling Network Name SSID broadcasting provides additional security but you will have to re enable it if you lose your automatic connection Select or deselect the checkbox to enable or disable Broadcast Network Name and click Apply WiFi log enable This checkbox turns on or off the WiFi Log that can be access...

Page 60: ...nternet Settings Internet Menu Choose Internet from the menu bar Select one of the following Internet Status to view information about the Internet connection traffic counters and an Internet connection log Internet Profiles to configure MiFi for your network service provider SIM to lock or unlock the SIM or change the PIN Internet Diagnostics to view the network connection status information abou...

Page 61: ...55 Internet Status The Internet Status page provides information about the Internet connection Opening the Page Choose Internet Internet Status from the menu bar The Internet Status page will open ...

Page 62: ...d to Technology of connection Whether or not you are roaming The current profile The number of bytes received and transmitted The duration of the current connection Click the Disconnect or Connect button to disconnect or connect to the Internet TCP IP The TCP IP section of the Internet Status page gives you the following information about the MiFi device Local IP address Subnet Mask Gateway IP add...

Page 63: ...re not used for billing purposes This information is presented as a resettable counter Date the data collection began Total duration of connection Megabytes received Megabytes transmitted Total megabytes of data Click the Restart Counter button to reset the counters to zero ...

Page 64: ...es to you Opening the Page Choose Internet Internet Profiles from the menu bar The Internet Profiles Set Internet Profile page will open The details of the profile currently in use will be displayed Internet Profiles Page This page allows you to select edit and create profiles used with your service provider To select a different profile Use the drop down menu to select another profile name and cl...

Page 65: ... Internet Profiles Edit Internet Profile page will open If you want to create a new profile simply change the name on this page Enter the information as provided by your network provider Your provider may or may not require all of these fields APN Access Point Name Username optional Password optional Authentication Type will be None PAP or CHAP Click Apply Click the Return to Profile List link Cli...

Page 66: ...ge Choose Internet SIM from the menu bar The SIM page will open SIM Page Enter the current PIN password for the SIM Choose Lock SIM and click Apply OR Choose Unlock SIM and click Apply OR Choose Set new PIN PIN entry boxes will appear on the page Enter a new PIN in both boxes and click Apply ...

Page 67: ...cs The Internet Diagnostics page provides status information about your Internet connection and the MiFi device Opening the Page Choose Internet Internet Diagnostics from the menu bar The Internet Diagnostics page will open ...

Page 68: ...entity for this modem The IMEI is a 15 or 17 digit number used to identify an individual mobile station on a GSM or UMTS network This number is associated with the device and does not change with the SIM Internet Diagnostics The Internet Diagnostics display area can give you information useful for troubleshooting network problems It is not intended for use during normal operations Click Modem Stat...

Page 69: ...Page This page contains two items Auto connect enable Auto connect allows MiFi to connect to your provider s network automatically whenever it is turned on Select or deselect the checkbox to enable or disable Auto connect and click Apply Event Log enable Turns on or off the Event Log that can be viewed from the Internet Diagnostics page Select or deselect the checkbox to enable or disable the Even...

Page 70: ...Menu Choose Router from the menu bar Select one of the following Port Filtering to create a list of applications that are allowed to access the Internet Port Forwarding to create a list of applications that are allowed to access your computer from the Internet You might use this if you have an FTP server on your system or play certain online games TCP IP to see the MiFi IP address and MAC address ...

Page 71: ...ort Filtering allows you to enhance the security of your system by only allowing certain applications to reach the Internet Opening the Page Choose Router Port Filtering from the menu bar The Port Filtering page will open ...

Page 72: ...e uses standard ports for these applications If you have applications that do not use the standard ports or that are not listed under Allowed Applications use Custom Applications NOTE To set port filtering for custom applications In order to set up port filtering for a custom application you will need to know the port numbers up to five ports or port ranges and the protocol TCP UDP or both used by...

Page 73: ...ges for each application Single port enter the port number in both fields Port range enter the beginning port in the left field and the ending port in the right field For each port row select the protocol TCP UDP or both used by that port or port range Click Hide Click Apply on the Custom Port Filtering page Click Apply on the Port Filtering page ...

Page 74: ...rnet users to reach any server you are running on your computer such as an FTP server Also some online games require incoming access to work properly IMPORTANT You will need to set up static IP addresses on your WLAN for each device that has an application you want to forward to Opening the Page Choose Router Port Forwarding from the menu bar The Port Forwarding page will open ...

Page 75: ...want to receive traffic from the Internet Select the checkbox for the application you want to enable Enter the local static IP address of the device hosting the application in the IP Address ofWiFi Client field Click Apply IMPORTANT Port forwarding creates a security risk and should be disabled when not required ...

Page 76: ...for the MiFi device Opening the Page Choose Router TCP IP from the menu bar The TCP IP page will open TCP IP Page This page gives you the following status information about your device Local IP Address Subnet Mask MAC Address of the MiFi device DHCP Address Range used by the MiFi DHCP server ...

Page 77: ...ically assign a local IP address to a new device joining your network such as a wireless printer or additional laptop Without DHCP Server enabled you will have to assign static IP addresses to all devices on your network Select or deselect the checkbox to enable or disable the DHCP server and click Apply VPN Passthrough enable VPN Passthrough is required if you are going to connect to a VPN such a...

Page 78: ...m Settings System Menu Choose System from the menu bar Select one of the following System Status to view information about your device and a system log Backup Restore to back up or restore a file containing your device settings File Sharing to set up file sharing from microSDHC cards Power Management to set power saving modes Password to set the administrative password System Settings to set the i...

Page 79: ...73 System Status The System Status page provides you with information about your MiFi system Opening the Page Choose System System Status from the menu bar The System Status page will open ...

Page 80: ...ufacturer Novatel Wireless Model Number Serial Number Firmware embedded software version numbers for MiFi components Access Point Router Modem Web User Interface User Agent System Log If required for troubleshooting you can enable the System Log on the System Settings page See System Settings Page page 82 Click System Log to see the log information in the System Log display area ...

Page 81: ...again IMPORTANT Your Internet and WiFi connections will be lost and you will have to reconnect Reset to Factory Defaults Click Reset to Factory Defaults to set all settings back to factory values IMPORTANT Your Internet and WiFi connections will be lost and you will have to reconnect In addition you will have to reconfigure your profiles ...

Page 82: ...configuration settings Opening the Page Choose System Backup Restore from the menu bar The Backup Restore page will open Backup Restore Page This page contains two sections Backup Config File The Backup Config File section allows you to download a backup file of the configuration settings for your MiFi device ...

Page 83: ... location You may rename the file to make it easier to locate when you need it Restore Config File The Restore Config File section allows you to copy a set of saved configuration settings back to MiFi To restore the configuration file Windows Click Browse Locate the file on your hard drive and click Open Click Restore to copy the settings back to MiFi Mac Click Choose File Locate the file on your ...

Page 84: ...ile Sharing This section enables you to allow others on your network to access files on your microSDHC cards Select the Enable microSD File Sharing checkbox to allow file sharing From the Files to share list choose whether to share the Entire SD Card or a Specified Top level Folder If you choose the Specified Top level Folder option enter the folder path in the box From the Access Type list choose...

Page 85: ...ition you can upload files to the card or delete files from it Click the microSD Files link on the File Sharing page The directory list will open in a separate window You can do basic file management from this window You can delete items or upload new files However you can only upload a single file at a time NOTE ...

Page 86: ... power and battery power Opening the Page Choose System Power Management from the menu bar The Power Management page will open Power Management Page The Power Management page allows you to set MiFi to turn itself off when it is idle and running on battery power Select when you want MiFi to turn off when it is idle and running on battery power and click Apply The options range from Never to 60 minu...

Page 87: ...e Page Choose System Password from the menu bar The Password page will open Password Page This page allows you to create a new administrative password Type your current password in the Current Password box Enter the new password must have 4 to 64 characters in the New Password box and again in the Verify New Password box Click Apply ...

Page 88: ... the Page Choose System System Settings from the menu bar The System Settings page will open System Settings Page This page allows you to set the language date and time format and enable the System Log Select the language you want to use from the list Select the Date Time format you want to use from the list You can choose between 24 and 12 hour time display and European dd mm yyyy and U S mm dd y...

Page 89: ...Overview Common Problems and Solutions Using the Master Reset Button Troubleshooting 4 ...

Page 90: ...ystem resources required by MiFi are being used by other devices Network coverage is unavailable due to coverage area or an account or network problem The following two items are referenced frequently in the solutions that follow Make note of their differences Open the MiFi Login Home page www mifi 1 Type www mifi in your browser address bar and press Enter Return 2 The MiFi Login Home page opens ...

Page 91: ... The device has no power The LED indicator is off and does not come on when the Power button is pressed Ensure the battery is properly seated in the device Ensure the battery is fully charged Plug in the AC mains charger for at least 4 hours I forgot my password You can reset the device to factory defaults using the master reset button See Using the Master Reset Button page 89 I cannot connect to ...

Page 92: ...ling the card See Install SIM Card and Battery page 6 The LED is flashing red The SIM card is locked Enter your PIN code when prompted If you enter the wrong PIN code 3 times you will be prompted to enter your PUK code If you enter the wrong PUK code 10 times your SIM card will be locked forever Contact your network provider to obtain a new SIM card I see the network name but cannot connect to MiF...

Page 93: ...rmation about Internet connectivity and my WiFi setup Open the MiFi Login Home page www mifi Can I use MiFi as a tethered modem with my computer Yes After setup simply plug it in with the microUSB cable and use the MobiLink software See USB Mode Setup page 16 How do I check the model number and firmware versions of MiFi Login to MiFi and choose System Status See System Status page 74 How can I fin...

Page 94: ... off MiFi Press and hold the Power button for 5 seconds until the LEDs turn off What is the default administrative login password admin How do I access information on the WiFi network and WiFi clients Login to MiFi and choose WiFi Status See WiFi Status page 43 I am having trouble connecting to my office VPN Login to MiFi and choose Router Router Settings Select the VPN Passthrough enable checkbox...

Page 95: ...the button Make sure the MiFi is powered on Locate the master reset button on the back of the device next to the label Insert a paperclip into the hole and hold the button down for 5 seconds until the LED goes off Your list of wireless networks will now show the original default network when you first configured your device Connect to MiFi again and reconfigure it You will have to enter your APN a...

Page 96: ...Product Specifications Regulatory Safety Hazards Proper Battery Use and Disposal Limited Warranty and Liability Product Specifications and Regulatory Information 5 ...

Page 97: ...1 Product Specifications Interface microUSB microSDHC Up to 16GB SIM socket 1 8V and 3 0V standard USIM Mechanical Dimensions W x D x H 62mm x 98mm x 15 3mm Weight 81 g LED Two status and WiFi indicators ...

Page 98: ...ntenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules and Industry Canada ICES 003 for EMI compliance Operation is subje...

Page 99: ...IRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY NOVATEL WIRELESS PRODUCT EVEN IF NOVATEL WIRELESS AND OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSI...

Page 100: ... using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near Medical and life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipment that may be suscepti...

Page 101: ...Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow metallic or conductive object to contact the battery terminals Replace the battery only with ...

Page 102: ...ident abuse misuse or negligent use of the Products or use in other than a normal and customary manner environmental conditions not conforming to Novatel Wireless specification of failure to follow prescribed installation operating and maintenance procedures II defects errors or nonconformity s in the Product due to modifications alterations additions or changes not made in accordance with Novatel...

Page 103: ...Glossary 6 ...

Page 104: ...h as WiFi APN Access Point Name The APN is an alphanumeric string that identifies the particular network service that is being accessed These are used by GPRS and UMTS networks BPS Bits Per Second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventional modem lines Broadband channels can carry video voice and data simultaneously CDMA Co...

Page 105: ...replace the microSD Card from a device while it is still connected to the computer and online without damaging the device Update HSDPA High Speed Downlink Packet Access HSDPA is an enhanced version of WCDMA that supports broadband connections with download speeds up to 7 2 Mbps This enhanced 3G technology enables the download of high bandwidth multimedia files high resolution graphics and other co...

Page 106: ...entifier A standard way of identifying users who request access to a network Network Mask A number that allows IP networks to be subdivided for security and performance Network Provider The vendor who provides your wireless access Known by different names in different regions some examples are wireless provider network operator and service provider Network Technology The technology on which a part...

Page 107: ...d their account The SIM card can be moved to different devices SMS Short Message Service A service for sending short messages of up to 160 224 in 5 bit mode characters to mobile devices SMS is also known as text messaging SMTP Simple Mail Transfer Protocol An Internet standard for email transmission across IP networks SSID Service Set Identifier The name assigned to a WiFi network TCP Transmission...

Page 108: ...deband Code Division Multiple Access A 3G mobile wireless technology that promises much higher data speeds to mobile and portable wireless devices Another name for UMTS WEP Wired Equivalent Privacy An IEEE standard security protocol for 802 11 networks Superseded by WPA and WPA2 WiFi Wireless Fidelity Any system that uses the 802 11 standard developed and released in 1997 by the IEEE Institute of ...