Novell ZENWORKS PATCH MANAGEMENT 6.4 - S, User Manual

Page 1: ...User Guide Agent Management Center v6 4...

Page 2: ...ames and products mentioned in this document if any may be either registered trademarks or trademarks of their respective owners Feedback Your feedback lets us know if we are meeting your documentatio...

Page 3: ...d with the AMC _________________________ 7 Managing Credentials 9 Adding Credentials to the AMC 9 Reassigning Credentials 11 Deleting Credentials 14 Validating Credentials 15 Configuring the AMC 16 Ch...

Page 4: ...g Device Status 52 Understanding Installation Tests 52 Defining the Device Status 53 Unresponsive Devices 53 Using the Agent Installation Wizard 55 Manually Installing Agents 59 Manually Uninstalling...

Page 5: ...Center Walks you through the installation of the Agent Management Center Chapter 2 Getting Started with the AMC Walks you through the configuration and usage of the Agent Management Center Chapter 3...

Page 6: ...dow and screen objects i e Click the OK button italics New terms variables and window and page names UPPERCASE SQL commands and keyboard keys monospace File names path names programs executables comma...

Page 7: ...cover computers through Reverse DNS Lookup within a Windows domain or within an LDAP Organizational Unit The results of the discovery will then identify which computers have the ZENworks Patch Managem...

Page 8: ...Patch Management Server For performance reasons we recommend you install the AMC on a computer other than your Patch Management Server To Download the Agent Management Center Installer 1 Log on to the...

Page 9: ...anagement Center Installer file downloads to the location you specify 11 On the Agent Installers page click Close The Agent Installers page closes To install the Agent Management Center 1 From the dow...

Page 10: ...Agreement page opens 3 If you agree to the license terms select the I accept the terms of the End User License Agreement option 4 Click Next The Setup Type page opens 5 Select one of the following opt...

Page 11: ...r is not listed in the Database Server drop down you can a Click Browse to search for the server b Type the name of your ZENworks Patch Management Server s database server in the Database Server field...

Page 12: ...eady to Install page opens 10 Click Install to begin the installation Following the Installation the Installation Complete page will display 11 Click Finish to exit the Installation Wizard Figure 1 5...

Page 13: ...ment Center 1 Launch the AMC by double clicking the Novell Agent Management Center icon The Select an Authentication Mode window opens 2 Type the name of your ZENworks Patch Management Server in the S...

Page 14: ...ck OK The Agent Management Center Welcome page opens The Agent Management Center Welcome page guides you through the steps required to successfully discover install and manage your agents Figure 2 2 A...

Page 15: ...and re validated to insure that the credentials are current Adding Credentials to the AMC To discover devices and install the ZENworks Patch Management Agent you must add a credential that has both l...

Page 16: ...Name field 5 Type the password in the Password and Confirm Password fields 6 Optional If a credential type of Workgroup was selected type the name of a device which can validate the credential in the...

Page 17: ...credentials used to discover that device are stored as its default credentials If required you can reassign the credentials assigned to one or more devices Reassigning Credentials 1 Select File Creden...

Page 18: ...Assigned Credential window opens 4 Select the Reassign checkbox next to each of the devices to reassign 5 Select a new credential from the Select New Credential field 6 Click OK The Change Assigned C...

Page 19: ...ge Credential The Change Assigned Credential window opens 2 Ensure that the Reassign checkbox is selected for each device whose credentials will change 3 Select a new credential from the Select New Cr...

Page 20: ...anage Credentials window opens 1 Select the credential to delete 2 Reassign the credential as defined under Reassigning Credentials 3 After reassigning all of the devices associated with the credentia...

Page 21: ...ials Validating Credentials 1 Select File Credentials The Manage Credentials window opens 1 Click Validate Credentials Now A Validating Credentials dialog will display 2 After the credentials are vali...

Page 22: ...Configuration will not require modification However if required these settings can be modified through the Configuration page Configuring the Agent Management Center 1 Select File Configuration The C...

Page 23: ...tions can cause performance delays Install Timeout Allows you to define the maximum number of minutes the Agent Management Center will spend attempting to install an agent before aborting the installa...

Page 24: ...ZENworks Patch Management Server Host Serial Number Your Novell ZENworks Patch Management serial number as entered during the installation of ZENworks Patch Management Proxy Information Use Proxy Sel...

Page 25: ...s and Installing Agents Using the Wizard The Discovery and Installation Wizard allows you to search for devices within a Windows Domain IP range or LDAP Organizational Unit and install an ZENworks Pat...

Page 26: ...Discovering Available Nodes 20 2 Click Next The Detection Type page opens 3 Select LDAP and click Next The LDAP Type page opens Figure 3 2 Detection Type page Figure 3 3 Select LDAP Type...

Page 27: ...you would rather type your own LDAP string select Custom Context and type a valid LDAP string in the Custom Context field 5 Click Next The LDAP Filter page opens 6 Type a valid LDAP object type in th...

Page 28: ...Type the name of your LDAP Server or Domain in the Preferred Server or Domain field 10 Select the discovery credentials from the Credential list 11 Click Next The LDAP Context Server and Credentials...

Page 29: ...n which to install the ZENworks Patch Management Agent To Add individually selected computers click the right arrow button To Add All computers click the double right arrow button To Remove a selected...

Page 30: ...Select whether to install the ZENworks Patch Management Agent on All selected devices or only New devices that do not already have an agent installed 16 Click Next The Agent Installation Credentials p...

Page 31: ...nt Status grid You may cancel the installation on an per device basis using the Cancel button shown in grid or cancel all installations using the Cancel button at the bottom of the page The installati...

Page 32: ...is installed on a computer within domain you can use the Discovery and Installation Wizard to search for other devices within that domain Performing a Domain Scan 1 Select Wizards Discovery and Agent...

Page 33: ...2 Click Next The Detection Type page opens 3 Select Domain and click Next The Credentials page opens 4 Select a credential with the rights to search your domain from the User list Figure 3 11 Detecti...

Page 34: ...ext The Domain Selection page opens 6 To select from a list of domains a Select the Select from a List of Available Domains option b Click Next The Domain Selection page opens Figure 3 13 Domain Selec...

Page 35: ...k Next The selected domains are searched and the Select Machines to Install page opens displaying a list of available devices 7 To search as specific domain only a Select Enter a Domain to Search b Ty...

Page 36: ...ct one or multiple devices on which to install the ZENworks Patch Management Agent To Add individually selected computers click the right arrow button To Add All computers click the double right arrow...

Page 37: ...s 10 Select whether to install the ZENworks Patch Management Agent on All selected devices or only New devices that do not already have an agent installed 11 Click Next The Agent Installation Credenti...

Page 38: ...us grid You may cancel the installation on an per device basis using the Cancel button shown in grid or cancel all installations using the Cancel button at the bottom of the page The installation resu...

Page 39: ...talled on a computer within domain you can use the Discovery and Installation Wizard to search for other devices using a reverse DNS scan and querying your DNS Server Performing Reverse DNS Lookup 1 S...

Page 40: ...ext The Detection Type page opens 3 Select Reverse DNS Lookup and click Next The Credentials page opens 4 Select a credential with the rights to search your network from the User list Figure 3 21 Dete...

Page 41: ...ck Next The Reverse DNS Lookup page opens 6 Define both a Starting IP and Ending IP value 7 Click Next The DNS Server page opens 8 To use the default DNS Server select the Use Default DNS option Figur...

Page 42: ...all page opens displaying a list of available devices 11 Select one or multiple devices on which to install the ZENworks Patch Management Agent To Add individually selected computers click the right a...

Page 43: ...ns 13 Select whether to install the ZENworks Patch Management Agent on All selected devices or only New devices that do not already have an agent installed 14 Click Next The Agent Installation Credent...

Page 44: ...us grid You may cancel the installation on an per device basis using the Cancel button shown in grid or cancel all installations using the Cancel button at the bottom of the page The installation resu...

Page 45: ...nt Management Center is installed on a computer within a domain you can use the Discovery and Installation Wizard to import a list of devices Importing a List of Devices 1 Select Wizards Discovery and...

Page 46: ...odes 40 2 Click Next The Detection Type page opens 3 Select Import From File and click Next The Credentials page opens 4 Select a credential from the User list Figure 3 30 Detection Type page Figure 3...

Page 47: ...device details or click Browse to open an existing text txt file that contains the list of devices Figure 3 32 Import From File Note You must include either a valid WINS Computer Name Fully Qualified...

Page 48: ...to install the ZENworks Patch Management Agent To Add individually selected computers click the right arrow button To Add All computers click the double right arrow button To Remove a selected compute...

Page 49: ...s 10 Select whether to install the ZENworks Patch Management Agent on All selected devices or only New devices that do not already have an agent installed 11 Click Next The Agent Installation Credenti...

Page 50: ...us grid You may cancel the installation on an per device basis using the Cancel button shown in grid or cancel all installations using the Cancel button at the bottom of the page The installation resu...

Page 51: ...t Management Center also have the ability to perform a search manually Manually Performing an LDAP Scan If your Agent Management Center is installed on a computer within domain using LDAP you can perf...

Page 52: ...Name field c Select a credential that has access to the domain from the User list d Click Show Directory The LDAP Tree will display e Select the desired LDAP node to populate the Search String field f...

Page 53: ...anagement Center is installed on a computer within a domain you can perform a reverse DNS lookup to search your entire network based upon an IP Address range Manually Performing a Reverse DNS Lookup 1...

Page 54: ...ain you can perform a domain scan to search for other devices within the domain Manually Performing a Domain Scan 1 Select Domain from the Discover section of the left navigation bar the Domain Scan p...

Page 55: ...t b Select one or multiple domains c Click Search a Domain The selected domains will be searched for valid devices 5 To search all domains a Click Find Search All without typing or selecting a domain...

Page 56: ...Discovering Available Nodes 50...

Page 57: ...dvanced Server Microsoft Windows 2000 Datacenter Server Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Web Edition Micros...

Page 58: ...n tests on each of the discovered devices These tests determine whether the credentials assigned to the device have the required user rights and if the device meets the requirements for a remote insta...

Page 59: ...ts have not been run on this device The installation tests have ran and were successful An ZENworks Patch Management Agent has not been installed on this device Note If you have multiple Patch Managem...

Page 60: ...avigation bar The Install Agents page opens 2 Right click on an unresponsive device The Right Mouse Menu displays 3 Select Send Wake On LAN Signal The Wake on LAN signal is sent to the device 4 If the...

Page 61: ...zard or manually you can use the Agent Installation Wizard to install ZENworks Patch Management Agents on the devices within your network Installing Agents Using the Agent Installation Wizard 1 Select...

Page 62: ...ns 3 Select Display all detected computers If you would rather filter by network type select Filter detected computers by network type and select the specific network type 4 Click Next The Select Mach...

Page 63: ...ers click the double right arrow button To Remove a selected computer click the left arrow button To Remove All selected computers click the double left arrow button 6 Click Next The Install to All or...

Page 64: ...re required for agent installation clear the Use discovered computers default credentials option and select the appropriate credentials from the Credential list 10 Click Next The Agent Installation Re...

Page 65: ...nstalling Agents After discovering the devices within your network you can manually install ZENworks Patch Management Agents on those devices Note It is not necessary to wait for all of the tasks to s...

Page 66: ...e and click the down arrow button You can add entire groups of devices select the grouping i e IP Network and click the down arrow button To remove a selected device select the device and click the up...

Page 67: ...e the agent uninstalled adding them to the Selected Devices list To add individually selected devices select the device and click the down arrow button You can add entire groups of devices select the...

Page 68: ...fline Agents page opens 2 Define the Days Offline value 3 Click Search The agents that have been offline for the defined number of days will display 4 With the resulting list of Offline Agents you can...

Page 69: ...og from the Status Logs section of the left navigation bar The Activity Log page opens 2 Click the start date drop down arrow to select a Start date 3 Click the end date drop down arrow to select an E...

Page 70: ...Installing ZENworks Patch Management Agents 64...

Page 71: ...ling 2 6 supported operating systems 1 C configuration AMC 16 proxy 18 credentials adding 9 deleting 14 managing 9 15 reassigning 11 validating 15 D device discovery wizard 19 44 domain scan 26 LDAP s...

Page 72: ...ll Inc 1800 South Novell Place Provo UT 84606 www novell com phone 800 858 4000 PatchLink Corporation 1997 2007 ALL RIGHTS RESERVED U S Patent No 6 990 660 02_013N Agent Management Center v6 4 User Gu...