Olivetti CRF7100, Errors And Troubleshooting

Page 1: ...ERRORS AND TROUBLESHOOTING ENGLISH FRANÇAIS DEUTSCH ESPAÑOL CASH REGISTER NETTUN 7000 int l ...

Page 2: ...marking on the product Your attention is drawn to the following actions which could compromise the conformity attested to above and also product characteristics incorrect power supply incorrect installation incorrect or improper use or use not in compliance with the warnings provided in the User s Manual furnished with the product replacement of original components or accessories with others of a ...

Page 3: ...RS AND TROUBLESHOOTING 1 ERROR MESSAGES 3 EJ MESSAGES 3 GENERAL ERRORS LIST 4 OPERATOR MANAGEMENT ERRORS 6 EJ ERRORS 6 CHIPCARD ERRORS 7 SLIP PRINTER ERRORS 7 TROUBLESHOOTING 8 SOFTWARE APPLICATION RESET 9 RAM RESET PROCEDURE 10 ...

Page 4: ...n you need and the instructions for handling the waste correctly for example location and times of the waste collection centres etc b When you purchase a new device of ours give a used device similar to the one purchased to our dealer for disposal The crossed dustbin symbol on the device means that When it to be disposed of the device is to be taken to the equipped waste collection centres and is ...

Page 5: ...at is displayed MESSAGE the cause of the error CAUSE and when possible the solution SOLUTION To make consulting the errors easier they are grouped according to the environments in which they appear EJ messages General errors list Operator management errors EJ errors Chipcard errors Slip printer errors Troubleshooting In the case of anomalies or functional errors that prevent the cash register from...

Page 6: ... the cord into the socket Press the key Check if normal operating conditions have been restored If not proceed to the next step Perform the Software Application Reset procedure Check if normal operating conditions have been restored If not proceed to the next step Perform the RAM Reset procedure Check if normal operating conditions have been restored If not proceed to the next step Contact the Hel...

Page 7: ...ted and displayed on the touch screen to indicate the error condition EJ MESSAGES MESSAGE CAUSE SOLUTION EJ NEARLY FULL The EJ multimedia card has almost reached its maximum capacity Terminate the current operation and replace the EJ multimedia card REPLACE EJ DEVICE The EJ multimedia card has reached its maximum capacity Replace the EJ multimedia card NEGATIVE VERIF Functional errors have been en...

Page 8: ...WED Appears when an operation is not allowed INSERT AMOUNT Appears when the mandatory balance calculation option is set and the user does not enter the amount for its calculation SET PRICE Appears when a price is not programmed for the department entered LALO LIMIT EXCEED Appears when the sales price of an item is less than the LALO price programmed HALO LIMIT EXCEED Appears when the sales price o...

Page 9: ...pears when a price bypass operation is requested for a department but the price flag for the department is set as disabled in department management CLOSE DRAWER Appears when you try to open a ticket but the drawer is open WRONG CODE Appears after a validity check on the user entry signalling an incorrect code NO LOGO Warns that the logo number selected is not present in the cash register PROG VAT ...

Page 10: ...EJ bay is open NOT POSSIBLE Appears when the data on the multimedia card cannot be deleted EJ FULL Appears when there is no more free space for making registrations in the electronic journal NO CLOSURE Appears when the user requests printing of tickets by date and NZ but the closure has not yet been performed TICKET MISSING Appears when a request is made to print a ticket in the EJ but no ticket o...

Page 11: ...d wallet cannot be executed because the wallet is not enabled POINTS LIMIT Appears when the upper limit for points contained on the chipcard is exceeded INVALID DATA The user details related to the chipcard are invalid CHECK BALANCE The card cannot be deleted because the value associated with the electronic wallet is not 0 MAX CREDIT EXC The operation requested for the card would result in the cre...

Page 12: ...cal socket extract the EJ and then reinsert it With the power cord disconnected from the electrical socket replace the EJ card Error messages related to the EJ are shown on the operator display The EJ card is damaged If the problem persists replace the EJ multimedia card The cash register powers on after the key is used to power off The key has been kept pressed for too long Release the key when t...

Page 13: ...et and wait approximately 20 30 seconds 3 Reconnect the power cord to the electrical socket 4 Power on the cash register by pressing and keeping pressed the key then press and keep pressed the key 5 When the RESET message appears on the touch screen as shown in the figure below release the keys NETTUN 7000int l RESET RECOVERY 6 Press the key again 7 The touch screen calibration procedure starts au...

Page 14: ... operator panel 2 Disconnect the power cord NOTE if the electrical socket is within easy reach it is preferable to disconnect the power cord from the electrical socket rather than from the cash register 3 Wait for approximately 20 seconds then reconnect the power cord 4 Now without disconnecting the cash register from the power supply extract the customer display from its slot until only the last ...

Page 15: ...de down remove the screws indicated in the figure that fix the upper cover of the casing 1 to the base 2 6 Turn the cash register over again returning it to its normal position and remove the clamp screw indicated in the figure below 1 2 ...

Page 16: ...roximately 180 to allow the upper cover to be raised 8 Applying a slight upward force 1 raise the upper cover of the case 9 Release the front restrainers 2 taking care not to disconnect the connectors inside on the controller board 2 2 1 ...

Page 17: ...ler board and keep it pressed 11 With the K1 RESET microswitch pressed power on the cash register by pressing the key on the operator panel 12 Close the upper cover and paper compartment cover 13 The cash register is now operational again in sales or table mode as was previously configured on the cash register Power key ...

Page 18: ... screws indicated in the figure that fix the upper cover of the casing 1 to the base 2 16 The cash register is now operational again and ready for use Note Check the date and time If they are not correct refer to the chapter Setting the Date and Time in the User Manual for how to set them correctly 17 Put the customer display back into its normal operating position 1 2 ...

Page 19: ...Code 573403 ...