OSS EB3T-V3-eGPU, User Manual

Page 1: ...ExpressBox 3T V3 eGPU Model EB3T V3 eGPU www onestopsystems com User Manual ...

Page 2: ...ED indicators 15 1 8 2 J1 connector 15 1 8 3 Backplane 16 1 8 4 PCIe Slots 16 1 9 Power Supply 17 1 10 Pre Installation Information 17 1 11 Tools Required for Installation 17 1 12 System Requirements 18 2 Hardware Installation 19 2 1 Installation Procedures Overview 19 2 2 Installation on Mac computer 20 2 3 Installation on Windows PC 23 2 4 Proper Fan Settings 26 3 Software Installation 27 3 1 Co...

Page 3: ...GPU Software 35 6 2 Quadro GPU Driver Installation Guide 35 7 AMD Radeon Software Installation on a Windows Based System 37 8 Troubleshooting and FAQs 39 9 Fan Removal Installation 51 10 How to Check Firmware 53 10 1 Checking Firmware on Windows 10 53 10 2 Checking Firmware on Mac Os 10 13 and above 54 11 How to Update Firmware 55 11 1 How to Update Firmware on Windows 10 55 11 2 How to Update Fir...

Page 4: ...ip to help you CAUTION Used to indicate and prevent the following procedure or step from causing damage to the equipment WARNING Used to indicate and prevent the following step from causing injury DANGER or STOP Used to indicate and prevent the following step from causing serious injury or significant data loss Disclaimer We have attempted to identify most situations that may pose a danger warning...

Page 5: ...ay cause your installation to produce emissions that could interfere with other electronic equipment in the area of your system When Working Inside a Computer 1 Before taking covers off a computer perform the following steps 2 Turn off the computer and any peripheral devices 3 Disconnect the computer and peripheral power cords from their AC outlets or inlets in order to prevent electric shock or s...

Page 6: ...which can include wrist straps and smocks when servicing equipment You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component s anti static packaging material until you are ready to install the component in a computer Just before unwrapping the anti static packaging be sur...

Page 7: ...3T V3 eGPU uses Thunderbolt3 USB Type C 3 1 thin cable connector The EB3T V3 EGPU connects to Thunderbolt 3 port and USB Type C ports The Thunderbolt 3 cable provides four times the data and twice the video bandwidth while also supplying power PCI Express Features Supports one full length card One PCIe 3 0 x16 slot x16 Electrical x16 Mechanical Thunderbolt3 Spec Slot 0 is the upstream slot it is x...

Page 8: ...One Stop Systems ExpressBox 3T eGPU 8 ...

Page 9: ...fficiency Low Noise Input 100 240 VAC 50 60 HZ With two PCIe 6 2 pin one 4 Pin auxiliary power cable Equivalent to 600W recommended system power from AMD Operating Temperature 0 to 40 C 32 to 104 F Storage Temperature 10 to 50 C 14 to 122 F Regulatory Compliance FCC Class A Verified CE RoHS Compliant Relative Humidity 20 to 80 non condensing Thunderbolt 3 Supported Operating Systems MacOS 10 13 or...

Page 10: ...RC Thunderbolt3 card Gen3 x4 one port 2 Backplane 25 059 263 RC 1slot backplane x16 slot 3 Power Supply 25 040 083 RC Pwr Sply 400W 90 264V ATX harness 81 5mm x 150mm x 40 5mm 4 Fan 60 080 021 RC Fan 80 x 80 x 20mm 12V 45 2 CFM 0 173 in H2O 38 0dB 2 40W 3 wire Fan Housing 25 079 038 RC Expansion chassis internal Fan housing ...

Page 11: ...One Stop Systems ExpressBox 3T eGPU 11 1 5 Parts of EB3T V3 eGPU ...

Page 12: ...eGPU 12 1 6 Topology Number Item 1 Thunderbolt3 Equipped Computer 2 Thunderbolt 3 cable 40Gbs 3 EB3T V3 eGPU Thunderbolt expansion unit 4 GPU card 5 External Monitors 1 7 Dimensions 1 7 2 Enclosure External enclosure dimension in mm ...

Page 13: ...One Stop Systems ExpressBox 3T eGPU 13 1 7 3 Interface Card Thunderbolt3 internal interface card dimension in mm ...

Page 14: ...One Stop Systems ExpressBox 3T eGPU 14 1 7 3 Backplane Backplane board dimension in mm 1 7 3 Fan Housing Internal fan housing dimension in mm ...

Page 15: ...ates Thunderbolt 3 enclosure is at standby mode When LED 2 through LED 6 are illuminated it means the Thunderbolt 3 enclosure is ON or the unit is operational 1 8 2 J1 connector The 3 pin cable from PSU connects to J1 and provides 5VSB power to Thunderbolt 3 card The EB3T V3 eGPU unit will not power UP if the 3 wire power cable is disconnected from the J1 connector or if one of the three wires is ...

Page 16: ... Wire Color Description Number of Wires Lines Max Current amps Max Wattage watts 1 Yellow 12V 2 6 7A 80W 2 Black Ground 2 3 Black Ground 2 4 Red 5V 2 6A 30W 1 8 4 PCIe Slots SLOT 0 Upstream port Designated slot for Thunderbolt interface card x16 electrical Gen3 x16 mechanical The backplane Upstream slot does not supply 3 3VAUX power SLOT 1 Downstream port Slot assigned for installing PCIe card GPU...

Page 17: ... V 3 3V 5 5V 5 12V 5 12V 10 5Vsb 5 OCP value A OCP Response Detection time mSec 20 ms Is it Single Rail or Multi rail mode Single Rail 1 10 Pre Installation Information Before using the expansion chassis you should perform the following steps Inventory the shipping carton contents for all of the required parts Gather all of the necessary tools required for installation Read the manual 1 11 Tools R...

Page 18: ...irements a Requires the latest Thunderbolt Software This is provided by the laptop vendor Install Intel Thunderbolt Software b Install latest Thunderbolt 3 Firmware Check with the laptop vendor for updated thunderbolt firmware c Enable Thunderbolt in BIOS d Enable Security Level and set to User Authorization e Under Display select Graphics Device and choose Discreet Graphics Before you start conne...

Page 19: ...or more information see Protecting Against Electrostatic Discharge in the Preface 2 1 Installation Procedures Overview Two installation procedures one for Mac computer and Windows PC NOTE When installing GPU card always refer to or read 3rd party manufacturer installation guide for further instructions 1 Open Enclosure Loosen the thumbscrew that retains the top cover of the chassis and slide the l...

Page 20: ...o installing the card If this is the case be sure to install the card driver before connecting ExpressBox 3T eGPU to the computer Align the GPU card on the top of the PCIe slot Slowly push the card down until it is seated firmly into the slot 4 Secure the GPU card 5 Connect the aux power cables to the GPU There are two 8 pin 6 2 aux power cables available in the EB3T V3 eGPU ...

Page 21: ... V3 eGPU unit comes with a standard 110v power cord 8 Connect Thunderbolt 3 Cable Attach the Thunderbolt 3 cable to the ExpressBox 3T eGPU Plug in the other end of the Thunderbolt 3 cable to the thunderbolt port of the computer Use appropriate and compatible Thunderbolt 3 cable 40Gbs Thunderbolt3 A Thunderbolt symbol and a number 3 printed on top of the connector indicates that you have a Thunderb...

Page 22: ...s a USB C connector however not all Windows PCs that have USB C ports support Thunderbolt 3 The same USB C connector is also used for other protocols such as USB 3 1 and USB 2 0 make sure that your computer s USB C port supports Thunderbolt 3 to ensure compatibility before attempting to connect 9 Start Host Computer Turn ON EB3T V3 eGPU ExpressBox 3T eGPU will automatically powers UP when the comp...

Page 23: ...en done installing the software firmware and Windows updates proceed to step 2 2 Plug in the GPU card into PCIe slot Slowly push the card down until it is seated firmly into the slot 3 Secure the GPU card 4 Attach the aux power cables to the GPU 5 Connect all external monitors to the eGPU Plug in the DP cable to the cable port of the eGPU ...

Page 24: ...ill turn ON immediately 10 Authenticating a Newly Attached Device See instructions below When first connecting a Thunderbolt 3 device it must first be authenticated through Intel s Thunderbolt 3 software To do so you can use the below instructions as a guide After connecting a Thunderbolt 3 device the first thing that you should see assuming that the system NVM BIOS drivers etc are up to date and ...

Page 25: ...the drop down menu where it says Do Not Connect and select Always Connect Then click OK To view the attached devices and manage the approved devices you can find the program sitting in the system tray You may need to click the caret up arrow icon to show all of the running programs then right click on the Thunderbolt icon it and select Manage Approved Devices You may again get a Windows UAC prompt...

Page 26: ... 16 After the Windows laptop computer has started UP reconnect the Thunderbolt cable to EB3T V3 eGPU unit a The EB3T V3 eGPU should turn ON b GPU card should be enumerated c Wait for 60 80 seconds before the external monitors are initialized All external monitors should be up and running 2 4 Proper Fan Settings Set the fan to HIGH before starting the any programs or application This will provide m...

Page 27: ... to Programs and Features and look for Thunderbolt Software It is strongly recommend obtaining the Thunderbolt Software from the manufacturer of Laptop Or you can visit Intel website https downloadcenter intel com download 23742 Thunderbolt Intel Thunderbolt driver 4 Make sure Thunderbolt is enabled in BIOS Enable Thunderbolt in BIOS Enable Security Level Make sure to select User Authorization 3 2...

Page 28: ...erbolt driver When downloading is completed do the following Select and run Thunderbolt Software Welcome to Thunderbolt TM Software Setup Wizard pops up click I Accept Click Install Pop up message Please attach your device to this computer any time after the installation has finished click OK Pop up message Completed the Thunderbolt TM Software Setup Wizard click Finish ...

Page 29: ...elect and click the Apple logo from the Apple menu 2 Select and click About This Mac 3 Select and click System Report 4 Select Hardware and expand the arrow sign a Look for Thunderbolt select it Within the Thunderbolt Device Tree select and click Thunderbolt Bus 0 expand or collapse the arrow you should see EB3T V3 eGPU See photo below You should see EB3T V3 eGPU select it and you should see the f...

Page 30: ...e or Thunderbolt Compatible driver from the GPU card manufacturer otherwise the PCIe card will not function properly Check with the manufacturer of the GPU card If the driver is installed make sure it supports Thunderbolt If the driver does not support Thunderbolt you will see a message Driver Installed No Click on the specific PCIe card in question to see if it is Thunderbolt Compatible If it sho...

Page 31: ... You need to have the latest Thunderbolt software version to do this You can download it from your Laptop PC manufacturer s website Open the software by searching the start menu for Thunderbolt Once open you can find the program sitting in the system tray You may need to click the caret up arrow icon to show all of the running programs then right click on the Thunderbolt icon it and click View Att...

Page 32: ...pand both PCI to PCI bridges Below or beneath the second PCI to PCI Bridge Thunderbolt Controller 15D2 is enumerated This is the EB3T V3 eGPU expansion system See screenshot below 4 2 2 How to check GPU card Within the hierarchy of PCI to PCI bridge Select the 4th instance of PCI to PCI Bridge and expand it You should see another sub PCI to PCI Bridge Select and expand it another instance of PCI t...

Page 33: ...t being initialized Try another Thunderbolt 3 cable Reseat the Thunderbolt 3 card in the slot Check the 3 wire power cable make sure it is connected to the Thunderbolt 3 card and it is broken If the front blue LED is not coming ON you may be having a power supply problem 5 2 Thunderbolt 3 Interface Card LEDs LED1 5VSB Not active It will never light UP because component of LED is not mounted on the...

Page 34: ...o show the 0 9 V power is given to Intel JHL6540 Thunderbolt 3 Alpine Ridge controller on the PCB LED6 OV9_USB When EB3T V3 eGPU enclosure is connected with power source is connected to the Thunderbolt 3 computer by Thunderbolt 3 cable and after both the Thunderbolt 3 computer and EB3T V3 eGPU enclosure are powered on the LED6 0V9_USB will light For LED6 0V9_USB originally it was designed for two ...

Page 35: ...t eGPU enclosure to the host system following the guidelines provided by the manufacturer of the external enclosure Quadro eGPU solutions is only enabled on Windows 10 Operating Systems Please follow the below guidelines for the Quadro eGPU driver installation 1 Host system has a non NVIDIA Graphics integrated graphics or AMD Discrete graphics When Quadro eGPU is connected to an intel amd integrat...

Page 36: ... for Quadro eGPU OS Windows 10 RS2 I O Thunderbolt 3 Port Driver Quadro Driver 384 or newer Recommended host system specifications to run Professional application on Quadro eGPU CPU Intel i5 Xeon E3 or greater Memory RAM 8GB or greater External monitor For optimum performance connect an external monitor to eGPU o Mandatory Monitor must be connected to Quadro eGPU for VR applications to run ...

Page 37: ...raphics driver on the system is removed before installing a new driver package Performing this step first prevents potential file conflicts which may corrupt the installation of new drivers For instructions on how to uninstall AMD graphics drivers please refer to KB article How to Uninstall Radeon Software from a Windows Based System Note Close all opened applications including anti virus firewall...

Page 38: ...egin after clicking on Express Install or Install Clean Install within the Custom Install screen Once the driver installation is complete an option to install Radeon ReLive will be available For more information about installing Radeon ReLive please refer to KB How to Install and Enable Radeon ReLive Once Radeon Software has been successfully installed choose Restart Now Note A system restart is r...

Page 39: ...econnect the power cord 7 Reconnect the thunderbolt cable to computer and EB3T V3 eGPU 8 Turn ON the computer the EB3T V3 eGPU will turn ON 9 Check your GPU card see if it is detected or not 10 If it is detected make sure the software driver is installed 11 If it is not detected re install the driver for the GPU Alternatively install an older or previous GPU driver Try another GPU card or a simple...

Page 40: ... the next step 3 Try another Thunderbolt cable Make sure to use a true Thunderbolt 3 40Gbs active cable 4 If it fixes the problem by swapping the Thunderbolt cable this means your original Thunderbolt cable is faulty 5 If you are still having problem try using a different or another thunderbolt equipped computer 6 If you are still having problem do the next step 7 Remove your GPU card in the EB3T ...

Page 41: ...ill occurring your next step is to try connecting to another computer that has Thunderbolt 3 port If you are still seeing the same problem you may have a faulty Thunderbolt3 card faulty backplane or faulty power supply Next is to check the three pin wire cable make sure it is firmly connected to the J1 connector of the Thunderbolt 3 card If you are still seeing the same problem try reseating the T...

Page 42: ...elow If it is showing 10Gbs or 20Gbs you are using the wrong Thunderbolt 3 cable Q How do I check which version of Thunderbolt 3 software and NVM firmware I am running in Windows A To determine what version of NVM firmware in your Laptop PC system the first step is to ensure you have the latest Thunderbolt software version You can download it from your Laptop PC manufacturer s website Once install...

Page 43: ...ow Click on Details to find out all of the Thunderbolt software and controller information If the DETAILS button is not available click About If a Thunderbolt 3 device is connected to the Laptop PC system the Thunderbolt software will show you the information about the controller You should be able to see the Thunderbolt generation Security Level NVM Firmware version and External GPU supported NOT...

Page 44: ...in the EB3T V3 eGPU A NO The EB3T V3 eGPU has a single Thunderbolt 3 port The EB3T V3 has two Thunderbolt3 ports Q Can I move the Thunderbolt 3 interface card in a different PCIe slot A NO The Thunderbolt 3 interface card will only work in a designated PCIe SLOT 0 Q What happens if I remove the GPU card from the EB3T V3 eGPU expansion unit while the system is ON A DO NOT REMOVE the GPU from the EB...

Page 45: ...t 3 40Gbs cable Q Do I need install software driver for the EB3T V3 eGPU on Mac OS A NO Make sure the Thunderbolt 3 equipped mac computer is running 10 13 x or higher However you need to install the software driver for the GPU card Q What GPU brand can I use with the EB3T V3 eGPU on Mac platform A On Mac platform only the AMD GPU cards are supported NVIDIA GPU cards are not yet supported on 10 13 ...

Page 46: ...is the benchmark performance difference between EB3T V3 eGPU and Laptop internal graphics A Running Unigine Heaven benchmark on EB3T V3 eGPU GV100 and comparing it with Laptop internal graphics accelerator M620 the EB3T V3 eGPU performance score is extremely high See screenshots below EB3T V3 eGPU GV100 score 5034 Laptop M620 score 846 Q How can I tell if my Windows computer has a Thunderbolt 3 po...

Page 47: ...les support Thunderbolt at 40Gbps data transfer at lengths of up to 2m Optical cables are targeted later with lengths of up to 60m Passive lower cost cables are only capable of 20Gbps data transfer at 1m or 2m lengths but can achieve the full 40Gbps at a shorter cable length of 0 5m Q What is TB3 passive cable A Thunderbolt 3 passive cables These cables can carry the maximum 40 Gbps data rate betw...

Page 48: ...ave restrictions on capabilities Thunderbolt 3 has greater performance when it comes to speed and video display It s speed allows for quicker access more data when compared to USB C Thunderbolt 3 works at 40Gbps while USB C works at 10 Gbps Thunderbolt 3 can present video content on two 4K displays or one 5k display while USB C can present one 4K display You cannot use USB C on Thunderbolt 3 devic...

Page 49: ...irst 2 In the context menu select Settings and then go to Details 3 Look for External GPUs supported to see if the EB3T V3 eGPU will work on your system Yes or not No Q Can I use the EB3T V3 eGPU on my Mac with Windows Boot Camp A No Mac with Windows Boot camp is not supported Q How to differentiate Active and passive thunderbolt 3 cables A The end termination point of the link cable on the active...

Page 50: ...o Thunderbolt2 adapter it will not work The EB3T V3 eGPU will not operate initialize It may not detect the GPU installed in the expansion unit Q Can I connect the EB3T V3 eGPU to a Thunderbolt2 equipped laptop using an adapter Will it work A No it will not work The EB3T V3 eGPU is a Thunderbolt 3 device that requires a Thunderbolt 3 equipped laptop and use a true Thunderbolt 3 cable ...

Page 51: ...e GPU card in the enclosure Remove the three mounting screws Lay the side of the unit on a sturdy surface Use a Philipp screwdriver to remove the screws Pull the fan housing slowly to avoid damaging the power cable attached to the board Flip the fan housing on its side to access the board and disconnect the fan power cable ...

Page 52: ... location from left to right right to left o Tighten up the screw to secure the fan Reconnect the fan power cable to the board Reinstall the fan housing in the enclosure o Align the two metal tabs on their corresponding slot o Slowly insert the metal tab into the slot align the screw holes and secure it ...

Page 53: ...ill see four files including the firmware update tool and the firmware bin file 1 Connect the EB3T V3 eGPU 2 Execute FwUpdateTool exe 3 When at the FwUpdateTool GUI interface click NEXT 4 Select Magma EB3T eGPU then click NEXT 5 Click Browse button and choose Magma_EB3T eGPU_AR_EP_4C_C0_rev33_W_Ti_rev443_NOSEC_sign bin file and click Next button to proceed 6 You should see the Current NVM Version ...

Page 54: ...in the Thunderbolt cable to Mac Book or Mac computer 4 Plug in the other end of the Thunderbolt cable to EB3T eGPU 5 Click the Apple Logo click About This Mac 6 Click System Report 7 Select Hardware and expand the arrow sign 8 Select Thunderbolt go to Thunderbolt Device Tree a Select and expand Thunderbolt Bus 0 b Select EB3T eGPU c Look for the Firmware Version ...

Page 55: ...nplugging the EB3T eGPU power cord and then plug the power cord to EB3T eGPU to let the firmware update take effect 11 2 How to Update Firmware on Mac OS 10 13 and above Download the FWMac zip file onto the MacOS desktop of your Thunderbolt 3 laptop Uncompress the zip file and then you will see four files including the firmware update tool and the firmware bin file 1 When EB3T eGPU is connected to...

Page 56: ...il it shows the drive selection screen and select the right most icon EFI Boot to enter the EFI mode 6 In the EFI mode key in EB3T v3 and then press enter key to execute 7 When the updating process reaches 100 percent is the firmware updating complete 8 In EFI mode key in reset s and press enter key to shut down MacBook Pro 9 Power on MacBook Pro and EB3T eGPU powers on along automatically As MacB...

Page 57: ...will not be covered under warranty 12 2 Returning Merchandise If factory service is required a Service Representative will give you a Return Merchandise Authorization RMA number Put this number and your return address on the shipping label when you return the item s for service Please note that One Stop Systems WILL NOT accept COD packages so be sure to return the product freight and duties paid S...

Page 58: ...les Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE The assembler of a personal co...

Page 59: ...OSS MANUAL PN 98 000 002 RC MFG OSS MFG PN UM EB3T V3 eGPU ...