Packet8 Virtual Office, User Manual

Page 1: ...Internet Phone Service for Business www Packet8 net 1 866 TRY VOIP Sound Big At Any Size User Manual Version 2 3 Virtual Office...

Page 2: ...ction 2 Phone Parts Checklist 2 Installation 4 Setting Up the Telephone 5 Voicemail System 10 Calling Features 13 Extension Manager 17 Using the Telephone 17 System Services 24 System Numbers to Acces...

Page 3: ...D and call waiting caller ID Stutter tone notifications on call forward DND or new voicemail Distinctive ringing extension call vs PSTN call Ring groups New voicemail notification via email alert noti...

Page 4: ...perate according to the preloaded scripts Please use the interac tive menu and soft buttons to access features provided by your Packet8 Virtual Office Service Phone Parts Checklist Remember to save yo...

Page 5: ...irectory button to begin using directory features 17 Button to connect or to disconnect voice path to headset 18 Redial button to redial last called number 19 Mute with indicator to mute transmitter L...

Page 6: ...manually Network settings for static fixed IP address including DNS can be set by holding the Reset button on the adapter while plugging in the power and typing them in via the handset 1 Hold the Rese...

Page 7: ...end of the wall mount bracket into the holes at the rear of the phone bottom Press and latch the tabs at the thicker end of the wall bracket into holes at the front end of phone The back of the phone...

Page 8: ...seconds 3 Press the Save button to select the Ring Tone 1 or 4 Press the button or the button to select another ringing tone 5 After the end of the desired ringing tone press the Save button to selec...

Page 9: ...on to decrease the receiver volume 4 Press the Headset button or the Goodbye button when the desired receiver volume is reached Adjusting Speakerphone Receiver Volume The normal setting for speakerpho...

Page 10: ...tion and enter the next character 8 If you will use a different button to enter the next character simply press that button The cursor will move to the next position automatically 9 To insert a space...

Page 11: ...played 3 You can also press the appropriate keypad but ton one or more times to reach the first charac ter of the name for which you are searching For example by pressing two times the first record wi...

Page 12: ...in the dial by name and company directory from the auto attendant and one number access greeting To Log into Voicemail From your extension 1 Dial the access number 555 or press the Voicemail soft key...

Page 13: ...Virtual Office will call the person back To return to voicemail while still on the call press and you will be returned to that voicemail To return to the main menu press To enable voicemail internati...

Page 14: ...en press You will hear dial tone Press 9 and dial the number to initiate your call If on a cellular or mobile phone you can access our low international calling rates by dialing into your voicemail to...

Page 15: ...o record your weekend greeting press 7 To record your vacation greeting press 8 Selecting the Voicemail Greeting to Play From voicemail s main menu select 5 and then follow the prompts to select which...

Page 16: ...lacing another one on hold Multiple call handling also allows users to call out while already on a phone call Lastly multiple call handling gives telephone users the ability to toggle between calls Mu...

Page 17: ...s avoid missing important calls In some cases all calls for a particular extension may be forwarded to a cell phone to give the impression a mobile person on a mobile phone is located in the office Fo...

Page 18: ...up your extension handset or press speaker and press 032 and your phone will simply ring until answered or caller hangs up Internet Outage Handling In addition to busy ring no answer and forward all c...

Page 19: ...ion and forwarding destinations Other settings in Extension Manager including forwarding rules one number access caller ID blocking call waiting disable and other unique settings Using the Telephone T...

Page 20: ...efault to voicemail To Make a Call while On The Phone 1 Press Hold New Call and dial the number Editing a Telephone Number before Dialing You can enter the telephone number you wish to dial before lif...

Page 21: ...andset Hanging up the handset will not disconnect the call when the Speakerphone is activated You have to press the Speaker or the Goodbye button to disconnect the call 4 If the speakerphone is not ac...

Page 22: ...ith the ability to pass a caller to another person either inside the company or outside to an external phone Transferring a call can be done without notifying the recipient unsupervised or can be anno...

Page 23: ...nitiated by calling out of a call and conferencing in but also by adding a call waiting to an existing call To Call Out and Conference In Someone using the Virtual Office Phone While on a call 1 Press...

Page 24: ...ore screen use the Join Parties to connect the two callers and drop yourself from the call From an analog Phone To Join Parties and Drop yourself Press Flash 4 Conf All 3 Connecting Three Parties Toge...

Page 25: ...lephone in a state that will not ring and calls will be automatically for warded to voicemail Do Not Disturb DND ON On From the Virtual Office phone in the idle state 1 Press the DND On button a stutt...

Page 26: ...er of conference bridges can be in session at the same time To Set up a Conference 1 Call into the bridge 556 or from outside the Virtual Office 2 Select 2 to create a conference bridge Extension and...

Page 27: ...e participants will mute the participant from the confer ence Then he or she will hear the following prompts for action To list the participants in the conference press 1 To return to the conference p...

Page 28: ...is 388045 We recommend that you change it 500 Access Voicemail This number can be reached from the outside through the attendant to access your voicemail 555 Voicemail This is the internal number you...

Page 29: ...t Is Covered Any defect in materials or workmanship for one year See Packet8 Virtual Office terms and conditions Support Web FAQs www packet8 net support faqs Email virtualoffice packet8 net Phone 888...

Page 30: ...nsure accuracy 8x8 Inc will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change withou...