Palm One-touch mail, User Manual

Page 1: ...ONE TOUCH MAIL V 2 3 MANUAL ...

Page 2: ...g Device are trademarks of 3Com Corporation or its subsidiaries JP Mobile Inc is not responsible for any liability loss or damage caused or alleged to have been caused directly or indirectly by this product All other brands and product names are trademarks or registered trademarks of their respective owners 2001 JP Mobile Inc All rights reserved No part of this document may be reproduced or transm...

Page 3: ...ithout warranty of any kind either expressed or implied Some states do not allow exclusion of implied warranties so the above exclusion may not apply to you JP Mobile does not warrant that the functions contained in the program will meet your requirements You assume responsibility for the installation use and the results obtained from the program If for any reason the limited warranty provided by ...

Page 4: ...e 17 Using the Canned Message List 17 Using the Attachments Option 18 Sending Canceling and Saving Messages 19 Canceling Messages 19 Saving Messages 21 Sending Messages Stored in the Outbox 21 Retrieving Email Messages 22 Viewing Messages 23 Message Options at a Glance 24 Deleting Email Messages 25 Deleting Multiple Email Messages 25 OTHER FEATURES 27 Edit Menu 27 Message Menu 27 New 28 Select All...

Page 5: ...enu 36 SOLVING PROBLEMS 37 Common Problems 37 Unable to resolve 37 Connection closed by foreign host while trying to download a message 37 Invalid Password Mailbox is locked 37 Serial port error PPP timeout 37 Memory is too low 37 No new messages on server 37 Other Troubleshooting items 38 ...

Page 6: ...ur wireless modem to send and receive Email messages over the Internet This manual explains how to configure setup and use One Touch Mail for your handheld device and assumes that you are familiar with handheld applications For more information about your device please refer to your Palm OS manual Your package includes One Touch Mail User Manual for handheld devices One Touch Mail Software ...

Page 7: ...p One Touch Mail software on your device Because you are viewing this manual it is assumed that you have already installed One Touch Mail v 2 3 on your device If you have not or if you need to uninstall the program please see the Readme One Touch Mail file that was included with you One Touch Mail v 2 3 program files ...

Page 8: ... modem An Email account with an Internet Service Provider To configure outgoing and incoming mail 1 From the Palm Main Menu tap the One Touch icon The Confirmscreen displays 2 Tap Yes to begin configuring the SMTP POP3 servers The Mail Configuration screen displays 3 Tap New to add a new server The Mail settings Basic screen displays 4 Enter the POP3 server address in the Incoming POP3 mail server...

Page 9: ...Internet Service Provider or network administrator If you enter server name make sure you have configured the DNS entry in the network configuration 9 Enter your name in the Name field The name entered is displayed on outgoing messages 10 Enter your Email address in the Email field The Email address entered is used when others respond to your mail Some services require a valid Email address to be ...

Page 10: ... o BCC a copy of all outgoing msgs to _____________ Select this option if you want to designate an address to receive blind carbon copies of all your outgoing messages o Hang up connections when finished sending or receiving messages Select this option if you want the system to automatically disconnect after sending or receiving emails o Store complete header Select this option if you want keep a ...

Page 11: ...he buttons displayed in the table below provides a description of each advanced option Mail setting Option Description Port numbers and Time out Values The values displayed above are the default values You can edit the values as needed Tap Reset to restore all mailbox values to their default values Tap Clear to deletes the message download history Tap Cancel to stop any messages downloads in pendi...

Page 12: ... displays 2 Tap the Menu icon on your handheld device 3 Tap Setup then Account Setup The Mail Configuration screen displays 4 Tap the address you want to edit 5 Tap Edit The Mail settings Basic screen displays Edit the values as necessary Refer to Configuring Outgoing Mail SMTP and Incoming Mail POP3 Servers for instructions on editing the Basic Options and Advanced settings ...

Page 13: ...in Menu tap the Address icon The Address List screen displays Storing Email Addresses You can enter Email addresses when composing new messages However storing addresses in the Palm Address Book eliminates the need to enter and address each time you want to send a message When messages are stored you can simply select the address or multiple addresses you want using One Touch Mail To store Email a...

Page 14: ...or distribution lists for coworkers contacts friends etc After creating your desired lists use them with One Touch Mail to send the same messages to all recipients within the group To create a Distribution List 1 From the Address List screen tap New The Address Edit screen displays 2 Enter name of the distribution list in the Last name field 3 Enter each Email address followed by a comma or a semi...

Page 15: ...tion can be used in conjunction with the default servers to send pager fax and voice messages via third party providers for these services To access the addresses and numbers 1 While in the Composing New Message screen tap the Address icon The Address and phone number list displays 2 Tap Pager Ph or Fax to display the specific number list you want Tap Pager Ph or Fax to display the appropriate lis...

Page 16: ...e One Touch icon The Email screen displays Composing New Messages To create a new Email message 1 Tap Compose The Compose New Message screen displays 2 There are two ways to create messages typing your own message or selecting from a list of canned messages Canned messages are predefined messages used to automate the message sending process You can select a canned message and add additional text t...

Page 17: ...server used to send your message Subject Enter an optional heading for your message Tap the Address Book icon to select an existing address from the Address List screen Tap the Attachments icon to add other files to your Email Tap Send to send your current message to indicated recipients Tap Save to save your current message in the Outbox or Draft box You can access the message at a later time Tap...

Page 18: ...ail users have the ability to share their Contacts Appointments and Memos as text files with other One Touch Mail Netscape or Outlook users Note Attachments feature recognizes Contact Appointment and Memo attachments only It does not support generic MIME attachments like Word documents images etc Additionally you can use vTodo attachments with other One Touch Mail clients When using Appointments p...

Page 19: ...l appear asking you to register You simply need to enter your name The registration dialog box will display each time up to 20 times you issue a send command until you register Once you register the registration dialog box will not display again To send a message 1 Make sure your handheld organizer is attached to a modem 2 Tap Send 3 After the message is sent a copy is saved in the Sent folder If ...

Page 20: ...One Touch Mail for Handspring JP Mobile Inc 20 1 Tap Cancel to delete the current message A confirmation message displays 2 Tap Yes to delete the message ...

Page 21: ...upper right portion of the screen The Folder List displays A number next to the folder shows how many messages are in the folder An asterisk next to the folder name informs you that there is at least one unread message in the folder 2 Tap Outbox The Email screen displays with a list of messages stored in the Outbox 3 Make sure your handheld organizer is attached to a modem 4 Tap Send All messages ...

Page 22: ...to view only the message headers The system will download a list of messages with only their subject date sender and receiver addresses and size displayed Note You can select each message body you want to download from the list of headers by tapping the dash to the left of each header and then tapping Download from Server from the Message menu 4 Check the Use Filters option if you have created any...

Page 23: ...nt to view The message header and body displays Note OTM only handles plain text messages If you receive HTML formatted messages in OTM they are displayed simply as text with the HTML tags For example if you received a message in HTML on your corporate email system it might say Hello World from me In OTM the message might read p b Hello World b from me p ...

Page 24: ...the Address Book icon to add an address from your message to your Address List Tap the arrows to scroll to previous and next messages Tap the Delete icon to delete your current message Tap the Delete from Server icon to delete a message from your Palm and your server 1 Tap the Folder icon to file messages in different folders Reply Tap to reply to sender Reply All Tap to reply to sender and all re...

Page 25: ...en The Folder List displays 2 Tap the folder you want to access 3 Tap on the center of the message you want to delete 4 Tap the Delete icon to delete your message Deleting Multiple Email Messages To delete a list of messages 1 Select one or more Email messages To select an Email message tap in the All column next to the message Selected message will have a check mark in the column 2 From the Email...

Page 26: ...ages 4 Tap Del from Handheld This removes the selected message s from your device only Select Del from Handheld and Server to remove the selected message s from both the Palm OS device and the server Note Tapping Purge deleted items deletes all messages from the Deleted folder permanently 5 Tap Yes to confirm ...

Page 27: ...Edit menu allows you to perform basic Palm features like Undo Cut Copy Paste and Select All These features only work with editable text The Edit menu also provides you access to the Palm OS online Keyboard and the GraffitiHelp screen Message Menu The Message menu enables you to make changes to the entire message list displayed on your Email screen For example if the Inbox folder list is displayed ...

Page 28: ...ents changes from being made to all selected messages Mark Unread This feature places an icon next to each selected message indicating the message has not been read If you do not select all before using this feature it will only move the first message in your list Mark Read This feature places an icon next to each selected message indicating the message has been read If you do not select all befor...

Page 29: ...sage in your list Del from Handheld and Server This feature deletes all selected messages from both the Palm device and the server The selected message s is completely deleted No messages are moved to the Deleted folder Download from Server This feature selects the message headers within your list to be fully downloaded from the server You can select immediate download or download during the next ...

Page 30: ...ou permanently delete the messages Draft Stores emails that you saved as draft Inbox Stores emails sent to your Inbox Misc For emails that are not appropriate for the other message categories Outbox Stores messages that have not been sent or that you manually saved to Outbox Personal For messages that are not business related Sent Stores a copy of the messages sent from your mailbox Unfiled For me...

Page 31: ... Messages These Messages are general statements and can be placed in the body of your Email when you are composing a message To create a new canned message 1 From the Setup menu tap Canned Messages 2 Tap New 3 Enter your new message 4 Tap Done Signature You can create a signature to automatically display on you messages 1 From the Setup menu tap Signature 2 Enter your Signature and tap Done when f...

Page 32: ... Mail section for instructions on configuring these options Filters Filters are provided to manage the type of messages downloaded to your handheld device The filters are based on From Sender To Subject Body fields and Message size etc Filters enable you to indicate what type of messages to retrieve skip or file in a specific folder To create a filter 1 From the Setup menu tap Filters 2 Tap Filter...

Page 33: ...to search for This may be attachments words etc As displayed in the below picture 7 Tap the down arrow next to Action to indicate the action to be taken when the key word is found in specified field 8 Tap the down arrow next to Save in to select the folder in which you want to store the message By default the filter will be applied for all accounts or mailboxes If you do no want it applied to a pa...

Page 34: ...tap Default Servers 2 Select one of the default servers and then enter the name or number used as the default 3 Check the box next to your current selection 4 Enter your dial prefix Clear the field if no dial prefix is needed 5 Repeat steps 2 4 for each applicable server 6 Tap OK when finished Network Panel You can configure network settings from One Touch Mail To set the network parameters 1 From...

Page 35: ...ail for Handspring JP Mobile Inc 35 3 Enter your user name in the User Name field 4 Tap Password to enter your network password information 5 Tap Phone to enter the phone line information 6 Tap Done when finished ...

Page 36: ...g used and also send messages to customer support To access the Memory Usage menu 1 From the Email screen tap the Menu icon on your handheld device 2 Tap Other 3 Tap Memory Usage To access the Mail to support menu 1 From the Email screen tap the Menu icon on your handheld device 2 Tap Other 3 Tap Mail to support ...

Page 37: ... DNS entry in the network configuration Check modem and network configuration settings Connection closed by foreign host while trying to download a message Verify the mail server user name in POP3 settings Verify the Email address for the POP3 settings Invalid Password Mailbox is locked Password might be wrong Enter the password again in POP3 settings If the password is correct then mailbox might ...

Page 38: ...m please refer to your modem User Guide Ø Verify that your wireless modem is in transmitter range Ø Make sure that your battery is adequately charged If you re still experiencing problems try resetting the modem by turning it off and on Ø Verify there is sufficient memory in the Palm Tap the Applications icon then tap the Menu icon on your handheld device Next tap Info from the App menu This displ...