Panasonic OneHome KX-HCM110A, Troubleshooting Manual

Page 1: ...0A Table of Contents Trademarks 2 Abbreviations 2 Troubleshooting 3 Indicator Error Codes 3 Camera Setup Difficulties 4 Camera Image Page Display 7 Operation Bar 13 Audio Problems 14 Image Buffer Imag...

Page 2: ...rporation in the United States and or other countries All other trademarks identified herein are the property of theirrespective owners This software is based in part on the work of the Independent JP...

Page 3: ...ser Update Firmware page will be displayed Update the firmware following the procedure see page 137 of the Operating Instructions on the Setup CD ROM If you fail to update the firmware see page 22 Ind...

Page 4: ...ng Call our customer call center Problem Cause and Remedy Automatic Setup fails using Setup Program More than 20 minutes have passed after turning the camera on Disconnect the plug of the AC cord from...

Page 5: ...under the same router Confirm that an IP address is assigned to your PC If the IP address is not assigned to your PC assign it to your PC see page 159 of the Operating Instructions on the Setup CD ROM...

Page 6: ...LAN port The camera IP address and port number are shown next to the MAC address The password has been forgotten Press the FACTORY DEFAULT RESET button to reset the camera to default Set up the camera...

Page 7: ...S services like Viewnetcam com service The network is congested Pages may not be displayed immediately Wait for a while The connection type is wrong see page 47 or page 51 of the Operating Instruction...

Page 8: ...Set the camera IP address same as the class of the PC IP address see page 159 of the Operating Instructions on the Setup CD ROM The web browser is accessing the proxy server Set the web browser to acc...

Page 9: ...rwarding seeing the router manual for details Firewalls such as packet filtering on the router is blocking camera access Set the router to allow access to the camera seeing the router manual for detai...

Page 10: ...isplayed on the cell phone Only IP address and port number are entered Enter mobile after entering IP Address Port Number The 320 x 240 resolution image is not displayed Cell phones does not support 3...

Page 11: ...nce does not work well Adjust the white balance on the Camera page see page 73 of the Operating Instructions on the Setup CD ROM The color display setting on your PC is set lower than 16 bits Set the...

Page 12: ...c PC performance enabling IPsec or what object you view The Max bandwidth usage is limited Increase the max bandwidth usage on your network see page 43 or page 48 of the Operating Instructions on the...

Page 13: ...iple users are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation bar The pan tilt...

Page 14: ...See page 78 of the Operating Instructions on the Setup CD ROM In the access level settings on the General User page Talk is not permitted Permit Talk See page 84 of the Operating Instructions on the S...

Page 15: ...s set to mute or minimum volume Open the PC s Volume Control window and clear the output master and Wave MP3 s Mute checkbox then adjust the volume The Audio Control Bar is not displayed The Audio Con...

Page 16: ...and then adjust the volume controls A speaker is not connected to the camera The camera s audio output terminal is a line output Connect it to an external speaker with a built in amplifier see page 3...

Page 17: ...ol screen Then the PC will stop transmitting audio to the camera Audio is interrupted Other applications are being run on the computer Close other applications on your computer The max bandwidth is se...

Page 18: ...nstructions on the Setup CD ROM Login ID and password for E mail or FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer the image to a cell phone T...

Page 19: ...erating Instructions on the Setup CD ROM If neither or only one is displayed it is possible that the connection is incorrect or that the IPv6 router is not set properly Set them correctly The IPv6 has...

Page 20: ...on the Setup CD ROM On the VPN router within the network tunnel mode has been set Transport mode and tunnel mode can not be used at the same time Cancel the PC s IPsec settings and communicate using t...

Page 21: ...camera and server see page 55 of Operating Instructions on the Setup CD ROM There is a e mail server or FTP server within the tunnel mode network Transport mode and tunnel mode cannot be used at the...

Page 22: ...is not displayed in the My Network Places folder UPnPTM Windows component is not installed in Windows XP or Windows Me Install UPnPTM Windows component in Windows XP or Windows Me see page 167 of the...

Page 23: ...Troubleshooting For assistance please call 1 800 272 7033 23 Memo...

Page 24: ...Panasonic Consumer Electronics Company listed below or to executive or regional sales offices These locations do not repair consumer products When you ship the product Panasonic Servicenters are liste...