Partner Tech International PT-6910 series, Service Manual

Page 1: ...PT 6910 Series Service Manual...

Page 2: ......

Page 3: ...quipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is...

Page 4: ...Software This chapter provides information on installing drivers for supported operating systems Chapter 4 Locating the Problem Refer to this chapter to locate the failing part or cause of the problem...

Page 5: ...ce 19 SuperIO Device 20 Power Management Setup 21 PnP PCI Configurations 23 IRQ Resources 24 PC Health Status 25 Frequency Voltage Control 26 Other BIOS Options 27 CHAPTER 3 INSTALLING DRIVERS AND SOF...

Page 6: ...Replacing parts 54 Rear base cover 55 Front base cover 56 Front USB PCB and bracket 57 Customer display for PT 6910 PT 6915F 58 Customer display for PT 6915 59 Back top cover and bottom cover for PT 6...

Page 7: ...E Device submenu 17 Figure 2 10 VIA OnChip PCI Device submenu 19 Figure 2 11 SuperIO Device submenu 20 Figure 2 12 Power Management Setup Menu 21 Figure 2 13 PnP PCI Configuration menu 23 Figure 2 14...

Page 8: ...vi...

Page 9: ...pics are described Unpacking the Machine on page 1 Identifying components on page 2 Unpacking the Machine It is a good idea to save the packaging materials and shipping box in case that machine needs...

Page 10: ...Identifying components This section describes the parts and connectors on the machine Front right view Figure 1 2 Front right view Component Description 1 15 inch TFT LCD touch screen 2 Power Button 3...

Page 11: ...3 3 Rear view Figure 1 3 Rear view Component Description 1 Heat sink rear cover PT 6915 2 Filter cover 3 CompactFlash card cover 4 Rear cover 5 Rear cover latches PT 6915 PT 6910 PT 6915F 3 2 4 5 1...

Page 12: ...network activity is detected 3 RJ 45 LAN connector 4 Link LED orange lights when the network is found 5 PS 2 mouse connector 6 COM3 connector 7 Parallel connector 8 COM2 connector 9 Power connector 1...

Page 13: ...5 Power Management Setup on page 2 0 PnP PCI Configurations on page 2 2 PC Health Status on page 2 4 Frequency Voltage Control on page 2 5 Other BIOS Options on page 2 6 About the Setup Utility The B...

Page 14: ...ed field s values Esc Exits the current menu F1 Displays a screen that describes all key functions F5 Loads previously saved values to CMOS F6 Loads a minimum configuration for troubleshooting F7 Load...

Page 15: ...e the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that opt...

Page 16: ...d by the system at start up time These are display only fields You cannot make changes to these fields Base Memory This field displays the amount of conventional memory detected by the system during b...

Page 17: ...the HDD A head is a device that reads and writes data on the hard disk Precomp displays the track where precompensation is initiated Precompensation is a feature whereby the HDD uses a stronger magnet...

Page 18: ...em if chipset or keyboard controller should control GateA20 Select Normal a pin in the keyboard controller controls GateA20 Select Fast lets chipset control GateA20 The default setting is Fast Typemat...

Page 19: ...prompt APIC Mode This item is used to activate the ACPI Advanced Configuration and Power Management Interface Mode The default setting is Enabled IMPORTANT ACPI is a power management specification tha...

Page 20: ...s CPU Feature Figure 2 5 submenu Delay Prior to Thermal The Delay Prior To Thermal BIOS feature controls the activation of the Thermal Monitor s automatic mode It allows you to determine when the Pent...

Page 21: ...ST380815AS 2 Bootable Add in Cards Item Help Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Hard Disk Boot Figure 2 6 P...

Page 22: ...Time When the DRAM Timing Selectable is set to Manual this field is adjustable When synchronous DRAM is installed the number of clock cycles of CAS latency depends on the DRAM timing The default valu...

Page 23: ...A Setting The following items allow you to configure the settings for On Chip VGA On Chip Frame Buffer Size This item is used to select the video frame buffer size The default setting is 8MB Boot Disp...

Page 24: ...its own power supply The factory setting is None IMPORTANT The voltage for the COM ports is set at None at the factory However for example to provide power to an installed customer display this setti...

Page 25: ...fault setting is Enabled IDE Primary Master Slave PIO Each IDE channel supports a master device and a slave device These four items let you assign which kind of PIO Programmed Input Output is used by...

Page 26: ...have to install the UltraDMA driver supplied with this mainboard in order to use an UltraDMA device The default setting is Auto SATA Mode This feature allows users to select SATA mode The default sett...

Page 27: ...operating system such as DOS that does not support Plug and Play The default setting is Enabled Azalia AC97 Audio Select Enables and disables the onboard audio chip Disable this item if you are going...

Page 28: ...select from a given set of parameters if the parallel port uses the onboard I O controller The default setting is 378 IRQ7 Parallel Port Mode Allows you to connect with an advanced printer via the por...

Page 29: ...r saving modes and hard disk timeouts If this item is set to Max Saving power saving modes occur after a short timeout If this item is set to Min Saving power saving modes occur after a longer timeout...

Page 30: ...ur system every day at the specified time The default setting is Disabled Date of Month Alarm When set to 0 the system powers on everyday at the time specified in the Time hh mm ss Alarm field Select...

Page 31: ...namically allocates resources to plug and play devices as they are required If you cannot get a legacy ISA Industry Standard Architecture expansion card to work properly you might be able to solve the...

Page 32: ...CI Device IRQ 14 assigned to PCI Device IRQ 15 assigned to PCI Device Item Help Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized De...

Page 33: ...bled Shutdown Temperature This item allows setting the shutdown temperature Once enabled the machine will automatically shutdown when the temperature reaches the limit specified The default setting is...

Page 34: ...ic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to flatter curves If you do not have any EMI problem leave...

Page 35: ...aults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the components such as the CPU and the memory...

Page 36: ...SSWORD DISABLED Press any key to continue 4 Press any key You are prompted to confirm the password Confirm Password 5 Type the password again and press Enter or press Enter if you are deleting a passw...

Page 37: ...pset Graphics Driver on the page 3 2 VIAAudio Driver on the page 3 4 LAN Driver on the page 3 7 Touch Screen Driver on the page 3 9 Driver auto installation Use an external CD ROM drive to install the...

Page 38: ...ility updates the Windows XP 2000 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software Browse to the DRIVER chipset Intel folder 1 Doub...

Page 39: ...adMe Information then click Next 4 The Intel Chipset Software Utility files are installed to the system When prompted to restart select 5 Yes I want to restart my computer now Then click Finish to res...

Page 40: ...Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers Browse to the DRIVER VGA intel win2k_xp141950 folder 1 Double click the executable file The...

Page 41: ...33 Read the License Agreement then click 4 Yes to begin installation When installation is completed select 5 Yes I want to restart my computer now Then click Finish to restart the system...

Page 42: ...Audio Driver Refer to the following to install the VIA Vinyl Audio Driver Browse to the 1 DRIVER SOUND VIA A1u680b folder Double click 2 SETUP exe The following screen appears Select 3 Install Update...

Page 43: ...35 Click 5 Next to continue Click 6 Next to continue...

Page 44: ...C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 36 Select 7 Yes I want to restart my computer now and then click Finish...

Page 45: ...dows XP 2000 Refer to the following to install the drivers Browse to the DRIVER LAN RealTek PCI_InstallShieldS folder 1 Double click the executable file The following screen appears Click 2 Next to co...

Page 46: ...C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 38 When installation is completed click 4 Finish...

Page 47: ...en Driver Refer to the following to install the touch screen driver Browse to the DRIVER Touch eGalax folder 1 Double click setup exe The following screen appears Click 2 Next to continue Click 3 Next...

Page 48: ...T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 40 Check the box for 4 None and then click Next to continue Uncheck the box for 5 Support Mulit Monitor System and then click Next to co...

Page 49: ...41 Click 6 Next to continue Click 7 Next to continue...

Page 50: ...ter now and then click Finish Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application Launch the TouchKit application from the Windows desktop...

Page 51: ...ts Calibration button Use your finger to touch the blinking X Symbol on the screen until stop blinking 4 Click 5 OK to complete the 4 points calibration NOTE You may also use this application to adjus...

Page 52: ...C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 44...

Page 53: ...he page 4 9 Mainboard connectors on the page 5 0 IO board connectors on the page 5 1 Inverter connectors on the page 5 1 General checkout guidelines Use the following procedure to troubleshoot problem...

Page 54: ...Open Cashdrawer B Status port F1 3 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen Reseat the LCD cable 1 Reseat the...

Page 55: ...tedly Cannot turn the system on Reseat the power AC adapter cable 1 Reseat the power AC adapter 2 Replace the I O board 3 Replace the mainboard 4 Cannot turn the system off Hold down the power button...

Page 56: ...he I O board 3 Replace the mainboard 4 MSR reader symptoms Symptom Corrective Procedure The MSR reader does not function Reseat the MSR reader cable 1 Reseat the MSR board cable 2 While at a DOS promp...

Page 57: ...d jumpers are to set system configuration options When setting the jumpers be sure the shunts jumper caps are placed on the correct pins CAUTION Ensure that the system is turned off before you change...

Page 58: ...T H E P R O B L E M 50 C H A P T E R 4 L O C AT I N G T H E P R O B L E M 50 Mainboard jumpers J4 PT 6910 series mainboard jumper Figure 4 2 Jumper Setting Description J4 CMOS Clear 1 2 closed Clear C...

Page 59: ...tors connector to touch panel connector to SATA HDD connector to Green Power indicator LED connector to Amber Hard drive activity LED connector to IO board connector to IO board connector to IO board...

Page 60: ...tor to front USB connector to mainboard connector to speaker connector to mainboard connector to HDD power connector to COM2 IO board connectors Figure 4 4 Inverter connectors Figure 4 5 Inverter conn...

Page 61: ...the page 6 7 LCD panel on the page 6 8 Memory on the page 6 9 Battery on the page 6 9 Safety and precautions Computer components and electronic circuit boards can be damaged by discharges of static el...

Page 62: ...ts and may cause malfunction Adequate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected...

Page 63: ...55 55 Rear base cover Rotate the display until 1 it s perpendicular Open the button locks 2 Remove the rear base 3 cover...

Page 64: ...T S F R U s 56 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s 56 Front base cover Before proceeding remove the following FRUs Rear base cover on page 55 Tilt the...

Page 65: ...d bracket Before proceeding remove the following FRUs Rear base cover on page 55 Front base cover on page 56 Remove the two screws 1 Remove the USB PCB 2 Remove the two screws 3 Disconnect the cable 4...

Page 66: ...L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s 58 Customer display for PT 6910 PT 6915F Remove the two screws 1 M3 x 8 mm black Remove the customer 2 display Disconnect the cable 3 When...

Page 67: ...59 59 Customer display for PT 6915 Remove the two screws 1 M3 x 8 mm black Remove the customer 2 display Disconnect the cable 3...

Page 68: ...C I N G F I E L D R E P L A C E A B L E U N I T S F R U s 60 Back top cover and bottom cover for PT 6910 PT 6915F Before proceeding remove the following FRUs Rear base cover on page 55 Remove the scr...

Page 69: ...61 Back top cover and bottom cover for PT 6915 Remove the 4 screws 1 Slide up and remove the 2 back top cover Remove the rear base 3 cover Position the machine as 4 shown Remove the back bottom 5 cov...

Page 70: ...U N I T S F R U s 62 HDD Before proceeding remove the following FRUs Rear base cover on page 55 Remove the 2 screws 1 M2 5 x 6 mm silver Disconnect the SATA and 2 power cables Pull the hard disk drive...

Page 71: ...s Rear base cover on page 55 Front base cover on page 56 Disconnect the 5 cables 1 Remove the 2 screws M3 2 x 4 mm silver Remove the I O bracket 3 Remove the 2 screws M3 4 x 4 mm silver Remove the 12...

Page 72: ...se cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Remove the two screws 1 M3 x 4 mm silver Disconnect the cable 2 Remove the CF card 3 PCB CF card...

Page 73: ...e 56 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Remove the 5 screws M3 1 x 4 mm silver Remove the EMI cover 2 Remove the 3 screws M3 3 x 4 mm silver Disconnect...

Page 74: ...58 or 59 Back top cover and bottom cover on page 60 or 61 Disconnect all cables 1 from connectors of the mainboard Refer to Chapter 4 Mainboard connectors Remove the 10 screws 2 M3 x 4 mm silver Remo...

Page 75: ...owing FRUs Rear base cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Front display cover on page 66 Pull the front display 1 cover away at the sides...

Page 76: ...T S F R U s 68 LCD panel Before proceeding remove the following FRUs Rear base cover on page 55 Customer display on page 58 or 59 Back top cover and bottom cover on page 60 or 61 Mainboard on page 65...

Page 77: ...e 58 or 59 Back top cover and bottom cover on page 60 or 61 Open the clips 1 Pull out the memory module 2 Battery Before proceeding remove the following FRUs Rear base cover on page 55 Customer displa...

Page 78: ...C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s 70...

Page 79: ...5 46 48 50 53 52 51 APPENDIX PART LIST AND SPECIFICATION Exploded diagram Figure 6 1 of PT 6910 PT 6915F 7 6 5 4 3 2 1 8 9 10 11 12 16 15 18 20 21 22 14 13 24 25 27 29 30 31 32 33 17 26 19 52 53 68 55...

Page 80: ...00J0133 30 Display base VFD 25002500B0133 31 VFD PCB 7005501300030 32 Display windowVFD 25070500B0001 33 VFD cover 25000500B0151 34 MSR cover 25000500M2002 35 MSR PCB 2690605100011 36 MSR 770500M00920...

Page 81: ...73 73 Exploded diagram of PT 6915 Figure 6 2...

Page 82: ...19 31 Button R 25003500B0120 32 Button lock 21004500B0025 33A MSR only 770500M009205 33B MSR multi 770500J000930 NO DESCRIPTION ITEM NO 33C MSR cover 25003500J0134 34 VFD Rubber 25003500M2101 35 Displ...

Page 83: ...04 MSR 2690605100007 33A 05 IC CARD PCB 2619050000101 33A 06 IF MSR base 25002500J0113 33A 07 MSR bracket 21004500J0025 33A 08 MSR PCB 700500M010010 33A 09 a 01 IB COVER 25003500J0121 33A 09 a 02 IBut...

Page 84: ...LCD support Dual Display support dual view dual contents default value 16MB Ethernet Realtek Gigabit Ethernet controller Audio AC 97 2 2 VSR Audio Codec HDD Internal 3 5 type SATA HDD 80GB I O Interfa...

Page 85: ...0V DC19V 4 75A 90 watt power adaptor 3P Dimensions Physical 344 W x331 H x259 D mm Operating Temperature 0 40 C Storage Tem perature 20 C 60 C Operating Storage Humidity 10 80 Color Dark Charcoal Cert...

Page 86: ...A P P E N D I X 78...