PC-EFTPOS CBA i5100, Reference Manual

Page 1: ...PC EFTPOS CBA i5100 Guide Page 1 03 07 2008 PC EFTPOS Reference Guide Version 2 05 July 2008 ...

Page 2: ...e 08 Richard Bolt Richard Bolt Document update 2 05 July 08 Richard Bolt Richard Bolt CBA TMS phone update Copyright PC EFTPOS Pty Ltd 2008 This document contains information proprietary to PC EFTPOS Pty Ltd Any reproduction disclosure or unauthorised use of this material is expressly prohibited except as may be authorised by PC EFTPOS Pty Ltd in writing 1 9a Ponderosa Parade Warriewood NSW 2102 A...

Page 3: ...isting PINpad from Standalone Mode to PC EFTPOS Mode 14 8 3 Using the Internal Modem on the PINpad 15 8 4 Using the Internal Printer on the PINpad 15 8 5 Card Read Test on PINpad 16 8 6 Turn PINpad lock On Off 16 8 7 Memory Reset the PINpad 17 8 8 Initiate transactions through POS or through PINpad 17 9 Full Function Key Menu 18 10 System timeouts and Error Codes 19 10 1 System timeouts 19 10 2 Ba...

Page 4: ...es Email support pceftpos com au CBA Contact Details CBA help Desk Number 1800 022 966 password for updating TMS is Integrated o 24 hour 7 days o To report all terminal faults or failures Merchant Enquiries 1800 230 177 o Mon 9am to 5pm o General Merchant enquiries EFTPOS transaction errors reconciliation errors Authorisations 1800 813 700 o All over the floor limit manual debit card transactions ...

Page 5: ...h a Terminal ID and Merchant ID to be entered The Terminal ID CAT ID is 8 digits long and the Merchant ID CAIC ID is 15 digits long CBA refers to the Merchant ID as the CAICID Dial up system uses TPDU headers NII is not required The terminal is required to perform a TMS download before logging on Functionality EFTPOS Functionality Purchase Cash Out Refund MOTO processing Pre Authorisation Completi...

Page 6: ...t Terminal ID or Tran end ID supplied by the bank or Telstra is also required 2 2 Bank Terminology Terminal ID This is the number that uniquely identified each EFTPOS terminal The CBA will also refers to this as the CAT ID and is 8 digits long Merchant ID This number uniquely identifies each merchant The CBA will also refer to this as the CAIC ID and is 15 digits long It will start with the digits...

Page 7: ...s 1 Power the terminal Connect the supplied power pack to the wall socket 2 Connect the power adaptor to the round DC power socket on the back of the terminal connection A 3 Connect the supplied POS connector cable RS232 data cable to the COM port on the PC normally COM 1 4 Connect the other end of the RS232 data cable to the RS232 1 connector on the back of the terminal connection C 5 If the term...

Page 8: ... modem within any single store Equipment supplied with P66 Modem P66 modem Power supply and power cord PC connector cable DB9 to RJ12 Dial up phone cable and connector Installation Steps 1 Plug the power supply into a power point and the P66 Modem DIN connector 2 Connect the phone cable to the Line connector on the P66 and to the phone line wall socket 3 Connect the POS cable to the PC COM port an...

Page 9: ...y Telstra and will need to be purchased separately See back plate of ATA for correct connection of RS232 cable You will need your POSAME or Argent Terminal ID when installing the Telstra ATA You can get this number from Telstra or your bank Required Equipment Argent ATA from Telstra Installation of ISDB service from Telstra Standard RS232 modem cable Installation Steps 1 Connect the Argent termina...

Page 10: ...the software installation section o If NO then check to see if the pinpad displays the hidden menu 1 TERMINAL CONFIG 2 APPLICATION CONFIG 3 STATS PARAMETERS If not then you will need to enable it Press Func and then 9 and type in your hidden password To obtain your hidden password please call either CBA or PC EFTPOS and have the last 6 digits of the terminals serial number with you o Once you are ...

Page 11: ...essing the Clear button until you are out of the terminal s menus To obtain your hidden password please call either CBA or PC EFTPOS and have the last 6 digits of the terminals serial number with you From the PC EFTPOS Client o Double click on the Client icon to open it o Click on the Ctrl Panel button o Click on the Setup F5 tab and enter the Terminal ID CATID and Merchant ID CAID o Press APPLY b...

Page 12: ... it is enabled a transaction can only be started on the POS Internal Modem If enabled it will allow the terminal to use its internal modem when transaction requests from the POS contain NPT for server address Anything initiated in the terminal like an automatic settlement will use this parameter for using its own modem or EFT server comms NOTE This must not be enabled for modem less terminals Inte...

Page 13: ...nal printer of i5100 Host Interface This is normally blank It is the IP address of the EFTSRV which is normally on this machine NPT indicates to use the internal i5100 modem Tracing This is enabled by default and records information on the hard drive to help us track down any issues Logon Performs a logon to the host Reprint Reprints last receipt Diagnostics Provides reports on s w configuration a...

Page 14: ...e i5100 terminal press Func and then 9 Type in your hidden password Press 1 Terminal Config Press 3 PC EFTPOS Setup Press 1 Internal Modem Press CHQ for On For some terminals the CHQ button will be the Top Left Yellow button Perform a TMS logon as per above To obtain your hidden password please call either CBA or PC EFTPOS and have the last 6 digits of the terminals serial number with you 8 2 Conv...

Page 15: ...n your hidden password Press 1 Terminal Config Press 3 PC EFTPOS Setup Press 1 Internal Modem Press CHQ for On Perform a TMS logon as per above To obtain your hidden password please call either CBA or PC EFTPOS and have the last 6 digits of the terminals serial number with you 8 4 Using the Internal Printer on the PINpad Call the CBA Help Desk on 1800 022 966 you may need to provide a password whi...

Page 16: ... been locked you will need to press any key on the pinpad and then enter the Manager s password by default is 000000 and press OK to turn the lock off To turn the pinpad lock on off On the i5100 terminal press Func and then 2 Terminal Enter the Managers password by default is 000000 and then press OK Press 1 Configure Press 1 Pinpad Lock Press 1 Lock On Off Press either the key under ON or OFF to ...

Page 17: ...e followed by a Bank Logon see above If you are using the Internal Modem make sure you have configured it in the i5100 terminal before you do the TMS Logon 8 8 Initiate transactions through POS or through PINpad You are able to set up the PINpad so that it allows transactions to be processed either through your POS or through the PINpad as though it was in standalone mode Call the CBA Help Desk on...

Page 18: ...PC EFTPOS CBA i5100 Guide Page 18 03 07 2008 9 Full Function Key Menu ...

Page 19: ...request See Note 10 seconds PCEFTPOS Client response to display request 10 seconds PCEFTPOS Client response to print request 45 seconds Host response to Financial Transaction requests 45 seconds Host response to administration requests 45 seconds Host response to Reversals and SAF uploads 60 seconds Customer response to Card entry prompt 30 seconds Customer response to Account prompt 60 seconds Cu...

Page 20: ...ENTRE 41 Decline 42 No universal Account DECLINED 42 TRANSACTION DECLINED NO ACCOUNT 42 Decline 43 Stolen card pick up DECLINED 43 TRANSACTION DECLINED PHONE AUTH CENTRE 43 Decline 51 Not Sufficient Funds DECLINED 51 TRANSACTION DECLINED REFER CARD ISSUER 51 Decline 52 No Cheque Account DECLINED 52 TRANSACTION DECLINED NO CHEQUE ACCT 52 Decline 53 No Savings Account DECLINED 53 TRANSACTION DECLINE...

Page 21: ...debit limit DECLINED S1 TRANSACTION DECLINED CALL FOR AUTH S1 Decline TQ Potential fall back transaction where response code 91 returned from Host however card has expired not eligible for fallback DECLINED TQ CARD REJECTED EXPIRED CARD Decline Z1 Transaction amount too large DECLINED Z1 TRANSACTION DECLINED LOWER AMOUNT Z1 Decline Z3 Transaction Amount greater than Authorised Amount DECLINED Z3 T...

Page 22: ...try TMS logon A7 CANCELLED INTERNAL ERROR Error in communications between application in the terminal APPL ERROR RX A7 Re Try TMS Transaction A8 CANCELLED INTERNAL ERROR Error in communications between application in the terminal APPL ERROR TX A8 Re Try TMS Transaction A9 CANCELLED TMS ERROR There was no connection date set up SCHEDULE ERROR A9 Check schedule date on TMS Re Try TMS Transaction AA ...

Page 23: ...rite command failed FILE WRITE FAIL AG Re Try TMS Transaction AI CANCELLED UNKNOWN COMMAND TMS System Error UNKNOWN COMMAND AI Contact Help Desk AJ CANCELLED TMS BUSY Unable to connect as TMS line busy TMS BUSY AJ Re Try TMS Transaction AK CANCELLED TMS ERROR XX Unknown not defined TMS error occurred UNKNOWN TMS ERROR AK Re Try TMS Transaction ...

Page 24: ...ilding Bars Program decompressing into memory Steady 1 Power on test executing Dot will pulse on off Steady 2 D channel interface active for EFTPOS Steady 3 Pre configuration in progress learning identity Steady 4 Remote management in progress configuration Steady 5 Software download in progress Steady 6 Reserved Steady 7 Reserved Steady 8 Reserved Steady 9 Reserved Steady 0 Reserved Steady dot No...

Page 25: ...on sign off command 8 Successful sign off Error Code Meaning 0 No Error 1 Unknown terminal ID 2 Invalid AME 3 Not Supported 4 Not Supported 5 Unknown Host reference 6 Reserved 7 Not Supported 8 Destination unreachable 9 Not Supported 10 Not Supported 11 16 Reserved 17 Not Supported 18 Not Supported 19 Reserved 20 Not Supported 21 Not Supported 22 Undefined Symbolic Host Address 23 Invalid Station ...

Page 26: ... AMT xx xx 001 DEBIT AMT xx xx NET AMOUNT xx xx EFT TRANS NBR ssssss ssssss STAN dd mm yy HH MM Local transaction time APPROVED 00 Settlement Receipt STORE NAME LOCATION MERCH ID mmmmmmmmmmmmmmm TERMINAL ID tttttttt Terminal ID of terminal Settlement date SETTLEMENT dd mm yy ccc is the transaction count ccc CREDIT AMT xx xx ccc DEBIT AMT xx xx Settlement total NET AMOUNT xx xx ccc CASH AMT xx xx B...

Page 27: ...AME LOCATION LOGON MERCH ID mmmmmmmmmmmmmmm Merchant ID TERMINAL ID tttttttt Terminal ID ACTIVE S W 5 09 PINpad software version CPAT VERS cccccc CPAT version PPID pppppppppppppppp PINpad ID dd mm yy HH MM ssssss If a response is received from the host within the allowed communication timeout period then the date from the host s response message shall be printed otherwise the terminal s local date...

Page 28: ...st within the allowed communication timeout period then the date from the host s response message shall be printed otherwise the terminal s local date shall be printed ssssss is the STAN Merchant Receipt for signature SIGNATURE CONFIRMATION STORE NAME LOCATION MERCH ID mmmmmmmmmmmmmmm Card number TERMINAL ID tttttttt Expiry date CARD cccccc ccc Card type EXPIRY MMYY MMYY Account type VISA Transact...

Page 29: ...at the PC EFTPOS Client Settings is configured to use the correct COM port usually COM1 Client Offline This error means that one of the following has occurred The most common cause of this error on a correctly installed machine is that there is more than one application running that uses our EFTPOS system Examples are the POS system and our test POS system There can only be one POS running Shutdow...

Page 30: ... know what it is Try entering six zeros 000000 as this is the default manager s password If the terminal has come pre configured from ACG then they may have changed the password to 121212 or 123456 If you enter the password incorrectly 3 times the pinpad will become locked You will need to call the CBA Help Desk on 1800 022 966 you may need to provide a password which is Integrated to unlock it fo...

Page 31: ...http www pceftpos com au files releasecd Make a record of your current POSAME and COM port Open the EFT Server go to your lines tab and open the Argent line The COM port is listed near the top of the page and the POSAME is listed at the bottom of the page Install the software Follow the installation steps and select EFT Server only and configure a single Argent line Enter your POSAME when prompted...

Page 32: ...e the Configuration Complete the Config Wizard to see if that resolves the problem If not and multiple COM ports were detected for Argent then rerun the config wizard using the other detected ports Alternatively you can manually try another port with the following steps 1 Double click on the green icon on the task bar to open up the EFT Server 2 Click on the Control Panel button 3 Click on the Lin...

Page 33: ...are assistance Your POS vendor Credit Card Authorisations Visa MasterCard 1800 999205 Amex JCB 1300 363 614 Diners 1800 331 112 For assistance with Argent Telstra Argent Help Desk 1300 137 100 option 4 PC EFTPOS 02 9998 9800 Monday to Friday 9am to 5pm Email support pceftpos com au Web www pceftpos com au The web site contains full installation diagrams and instructions ...