Poly Savi 7310, User Manual

Page 1: ...Savi 7310 7320 Office Wireless DECT headset system for computer and desk phone User guide ...

Page 2: ...r left 11 Charge your headset 11 Talk time 11 Battery 11 Load software 12 Update firmware 12 System basics 13 Headset overview 13 Power on your headset 13 Adjust volume 13 Make answer end calls 13 Interact with Microsoft Teams 15 View Microsoft Teams notifications 15 Stream media 15 More Features 16 Change your default line 16 Optimise audio quality 16 Limit office noise 16 Online indicator 16 Out...

Page 3: ...DECT based products now fully incorporate the latest recommendations on Enhanced Security from the DECT Forum and ETSI These improvements cover registration authentication authorisation and encryption procedures Poly DECT products are now secure against known vulnerabilities that were highlighted by the public announcements of the Chaos Communication Congress in 2009 Poly DECT products have been t...

Page 4: ...p Call Press to interact with Microsoft Teams Teams model only app required Volume down Power Mute unmute Be safe Please read the safety guide for important safety charging battery and regulatory information before using your new device Overview Headset overview 4 ...

Page 5: ... button Teams model only app required 9 Telephone interface cable jack 3 Subscribe LED 10 Headset subscription button 4 Desk phone button 11 Desk phone listening volume 5 Charging LED 12 Desk phone speaking volume 6 USB port 13 Desk phone configuration switch 7 Power jack Base overview 5 ...

Page 6: ... Electronically and automatically answers ends a desk phone call Enables remote call control with your headset 2HL10 lifter Automatically lifts handset and returns it to the cradle Enables remote call control with your headset Accessories 6 ...

Page 7: ...gs Desk phone Setting on bottom of base Most phones A Cisco phones D Cisco phones with EHS cable A Choose a desk phone setup A B C or D and connect cables A Desk phone with dedicated headset port USE Connect one end of the telephone interface cable to the back of the base Hook up system Desk phone setup details 7 ...

Page 8: ...oil cord from the base of the desk phone and re connect it to the telephone interface cable junction box Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base Most other phones use default configuration A NOTE Use this setup if you are not using the HL10 lifter or EHS cabl...

Page 9: ...D Desk phone HL10 lifter sold separately USE IMPORTANT Cisco phones use configuration D on the bottom of the base Most other phones use the default configuration A 9 ...

Page 10: ...he base The subscription LED on the display panel flashes red and green 2 Press and hold the Volume up button on the headset for 4 seconds until the headset LED flashes red and green 3 When the base subscription LED turns solid green and the headset LED turns off the headset and base are subscribed to one another NOTE If the subscription process times out after 2 minutes or if the subscription pro...

Page 11: ... the headset and remains steady when the headset is fully charged Charge for at least 20 minutes prior to the first use With a full charge the headset provides up to 13 hours of talk time This product has a replaceable battery To ensure replacement batteries meet Plantronics high quality standards and for optimal performance only use replacement batteries provided by Plantronics Fit and charge Wea...

Page 12: ...tronics Hub App Keep your firmware up to date to improve performance and add new features to your Poly device Update your firmware using your computer with Poly Lens App Download at poly com lens While updating firmware Do not use your Poly device until the update is complete Disconnect your Poly device from paired devices such as phones tablets and computers Do not start a second update from a se...

Page 13: ...me on the bottom of the base If your caller s voice is too loud quiet on a desk phone call adjust the listening volume Base ringtone volume Adjust the base ringtone volume setting in Plantronics Hub This ringtone alerts you if you are not wearing your headset and a call comes in Adjust headset microphone volume softphone Place a test softphone call and adjust softphone volume and PC sound volume a...

Page 14: ... until the LEDs are solid green NOTE The audio LEDs are red when your conference call is muted Set up a conference call You can conference up to 3 additional headsets to a call in progress Join Savi headsets automatically same headset type only 1 While on a call place the guest headset into the primary user s charging cradle The base subscription LED flashes 2 The primary user hears a triple tone ...

Page 15: ...l These indicate that a guest headset has a different firmware version than the primary headset but can still be used for conferencing Press the Teams button to interact with Microsoft Teams when not on a call model and application required NOTE Your headset s Call button is also the Microsoft Teams button Your base s Microsoft Teams button LED pulses when you have a Teams notification Tap the but...

Page 16: ... for most environments Your headset LED flashes green to inform others that you are on a call Your headset LED is solid red when you are muted Manage settings in Poly Lens Desktop App If you are on a call and go out of the operating range you will hear three low tones You will hear a single mid tone when you are back in range If you stay out of range active calls will be suspended Calls will be re...

Page 17: ...tch set to a higher setting if necessary Adjust the headset s listening volume See Adjust volume If the volume is still too low adjust the desk phone listening volume on the base See Adjust volume I hear static Make sure there are at least 12 inches between your base and your computer and 6 inches between your base and your telephone If adjusting the distance doesn t help your headset is going out...

Page 18: ...nfiguration A Make sure your desk phone is connected correctly to your base See Desk phone setup details If your base is connected to your desk phone s dedicated headset port press the desk phone s headset button to hear a dial tone If your base is connected to your desk phone s dedicated headset port press the desk phone s headset button and base s desk phone button to hear a dial tone If your ba...

Page 19: ...onfigure another softphone the Call button doesn t interact with Teams doesn t go to Teams notifications will not launch Cortana Speaking and or listening volume is too low or too high Adjust headset listening volume Adjust listening speaking volumes in the computer s sound control panel system preferences Adjust listening speaking volumes in the softphone application The sound is distorted or I h...

Page 20: ...nts may vary by product Headset Base USB cables 3 included micro USB to USB A micro USB to USB C USB C to USB A Telephone interface cable Power supply and plug adapters Quick start guide What s in the box 20 ...

Page 21: ...ights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc DECT is a trademark of ETSI All other trademarks are the property of their respective owners Manufactured by Plantronics Inc Model ID S7310 CD S7310 M CD USB A USB C may be followed by A J or S S7320 CD S7320 M CD USB A USB C may be followed by A J or S System sentence Savi 7310 7320 Office has a CB7321 CD...