Quest Payment Systems UT430, Installation & User Manual

Page 1: ...Unattended Payment Terminal Installation User Guide 152 0004 14 ...

Page 2: ...cted by copyright All rights are reserved No part of this document may be disclosed to third parties photocopied reproduced or translated into another language without the prior written permission of Quest Payment Systems This document is subject to change without notice ...

Page 3: ...mmunications 10 Communications Setup 11 Connecting a Printer optional 16 3G Enabling 16 3G Enabling optional 17 Contactless SAM Card Installation optional 21 Commissioning UT430 22 General Operation 23 Software Controls 23 General Cleaning 25 Stolen Devices 26 FCC Statement 29 IC Statement 29 Warranty 30 Appendices 32 ...

Page 4: ...his guide illustrates a UT430 with all possible ports included Parts Checklist Please check that your UT430 Standard Kit contains the following items Optional Accessories available for purchase Contact Quest on 61 3 8807 4400 UT430 Payment Terminal 2m Straight Cable QT720 DB9F to 10P10C 12V 1 2A Plug pack Fastener Kit 2x M4 Nylok Nuts 2x M4 25L Thumbscrews 4x Plain Washers 1 USB cable To connect U...

Page 5: ...2 2 2 2 Product Overview 1 Contact Card Reader 2 Display 3 PIN Entry keypad 4 Removal detection switches 5 Tap Zone Contactless cards 6 Contactless transaction status indicators 7 Power indicator 8 Backplane connections 9 Drain tube attachment ...

Page 6: ...ation document CASHLESS VENDING SPECIFICATION EVA CVS 1 3 1 Cut out Size 86 4 x 108 7 4mm Max Corner Radius 3mm minimum 2 Mounting Substrate Minimum 1 6mm Mild Stainless steel 2 0mm Aluminium 3 Hardware required on Panel M4 x 25mm Studs Clinch or Weld 4 Fasteners required See Fastener Kit provided 5 Tools required 7mm M4 Socket PANEL CUTOUT See Appendix A for a complete detailed drawing ...

Page 7: ... Page 4 4 4 4 INTERNAL CLEARANCE SPACE REQUIRED Please observe the space requirements inside the machine IMPORTANT Note If UT430 is connected via Ethernet a clearance greater than 20mm may be required behind UT430 dependant on cable style ...

Page 8: ... REQUIRED Please observe the space requirements outside the machine IMPORTANT Note Ensure the sides of the metal enclosure near the protruding portion of the UT430 are kept the minimum distances away as shown below This will ensure reliable operation of the Contactless reader ...

Page 9: ...ompliance RECOMMENDATIONS FOR PIN ENTRY PRIVACY 1 It is imperative that UT430 is installed in the machine in such a manner that prevents visual observation of the PIN entry process To achieve this ensure that 2 Display instructions for the card holder to shield the PIN entry with his her body 3 If security cameras are to be used on site they must be installed in such a manner that it is not possib...

Page 10: ...trude through the hole in the machine 3 Starting with the top 2 studs fit the provided plain washer and M4 Nylok nuts onto the studs Ensure Nylok nuts are firmly tightened with 7 Socket Tool IMPORTANT As a requirement of PCI v3 x UT430 includes a Removal Detection feature which is comprised of physical sensors which detect if UT430 has been properly installed or removed Only correct installation w...

Page 11: ...gap between the flange of UT430 and the machine mounting surface 7 Mechanical installation of UT430 to the machine is now complete Visually inspect the outside of the Machine and UT430 Also check that the machine can be closed and no interference exists between UT430 and other internal components mechanisms IMPORTANT Do not connect to the UT430 earth point The earth point is not to be used FASTENE...

Page 12: ...ed onto the barb fitting on UT430 The other end of the tube must exit the machine in a safe manner Length and exit location of tube to be determined by machine manufacturer Hazard Do not drain water near any electrical devices connections NOTE Vinyl Drain tube is not supplied as standard by Quest Periodically check the tube for build up and blockages A blockage could prevent moisture draining out ...

Page 13: ...h 12V adaptor supplied as standard RJ 8P8C 2 PWR Port Mini Universal Mate N Lok TE Connectivity 4 POS Plug Housing Mfr Part No 172167 1 3 MDB Port MiniFit Jr Plug Housing Dual Row Molex 6 POS Plug Housing Part No 39 01 2060 Note When UT430 is connected to a Machine controller and power is supplied a green LED will illuminate on the back of UT430 next to PWR connector NOTE The UT430 must be supplie...

Page 14: ... the DB9 POS plug to the Machine controller the 12V Power Adaptor to a 240V Power outlet GPO POS port pinout on UT430 Pin Signal Description 1 NC Not Connected 2 POS TX POS Transmit Output 3 POS RX POS Receive Input 4 POS VS POS 12V Supply Voltage Required if powering via serial port on machine 5 GND Ground 6 POS RTS POS Request to Send Output Optional 7 POS CTS POS Clear to Send Input Optional 8 ...

Page 15: ... the B type end of your USB cable to the socket labelled USB Connect the other end type A to the USB port on the machine controller The USB port is for communications only Power must be supplied by either 1 Using the Quest Power supply 2 Or fitting a 12V cable to the PWR port See Power requirements section in this document ...

Page 16: ...152 0004 14 UT430 Installation Guide Page 13 13 13 13 USB port pinout on UT430 Pin Signal Description 1 VCC 5V 2 D Data 3 D Data 4 GND Ground ...

Page 17: ...ne controller to the 6 pin socket labelled MDB MDB port pinout on UT430 Pin Signal Description 1 MDB VS MDB Supply Voltage 2 GND Ground 3 WAKEUP MDB Bidirectional Wakeup 4 MDB TX MDB Transmit Output 5 MDB RX MDB Receive Input 6 MDB GND MDB Isolated Ground for MDB TX and RX MiniFit Jr Plug Housing Dual Row Molex 6 POS Plug Housing Part No 39 01 2060 ...

Page 18: ...ows the TIA EIA 568 wiring standard If an optional Ethernet Communication module has been fitted to UT430 Connect your LAN Cable to the UT430 socket labelled LAN The Ethernet port is for communications only Power must be supplied by either 1 Using the Quest Power supply 2 Or fitting a 12V cable to the PWR port See Power requirements section in this document ...

Page 19: ...ar plug from the printer to the socket on UT430 labelled PRN PRN port pinout on UT430 3G Enabling Pin Signal Description 1 NC Not Connected 2 PRN TX External Printer Transmit Output 3 PRN RX External Printer Receive Input 4 NC Not Connected 5 GND Ground 6 PRN RTS External Printer Request to Send Output 7 PRN CTS External Printer Clear to Send Input 8 NC Not Connected ...

Page 20: ...etailed instructions To enable 3G communication on the UT430 you will need the following 1 3G Communications module from Quest installed into the UT430 2 1 4 SMA Coaxial External Antenna 3 Cellular SIM card Size Mini SIM 25mm L x 15mm W ANTENNA REQUIREMENTS When choosing a broadband antenna ensure the connector on the cable is Standard Male SMA Screw on coupling 1 4 36 threads internally threaded ...

Page 21: ...152 0004 14 UT430 Installation Guide Page 18 18 18 18 ...

Page 22: ...Note If fitted remove the protective cap from the SMA on UT430 and screw the antenna cable onto the SMA 4 Orientate your SIM Card as shown below and push it into the slot marked SIM until you feel a click now release your finger 5 Connect power Power must be supplied by either a Using the Quest Power supply ...

Page 23: ...Installation Guide Page 20 20 20 20 b Or fitting a 12V cable to the PWR port See Power requirements section in this document TO REMOVE THE SIM CARD 1 To remove the SIM card push to eject it then simply pull the card out ...

Page 24: ...lots Card Size Mini SIM 25 00mm Long x 15 00mm Wide Fit the SAM cards in order ie If fitting only one SAM fit it to the slot labelled SAM1 INSTALLATION 1 Orientate the SAM Card as shown below and push into slot until card stops Note a fully installed SAM card will protrude 4mm REMOVAL 1 To remove a SAM card use your fingers to pinch the protruding portion of the card and withdraw it ...

Page 25: ...onnects power the device will be ready for normal operation If anyone disassembles the UT430 from the machine after the first installation even if power remains connected the removal detection mechanism on the UT430 will activate and transaction processing will be disabled To re enable transaction processing you will need to contact Quest The Quest Support desk will generate a new Unlock Passcode ...

Page 26: ...n leave the card inserted and follow the prompts If the card is Magnetic stripe only you will be prompted to remove the card UT430 will read the magnetic stripe when withdrawing the card from the device When prompted tap your Contactless enabled card near the contactless symbol The 4 light indicators will illuminate indicating transaction progress If appropriate you may be prompted to select an ac...

Page 27: ... outlines commands that can be performed on the UT430 Keypad 1 To accept a prompt Press Enter 2 To decline a prompt Press X Cancel 3 To enter menu Hold X Cancel Press 4 4 To move UP the menu list Press 5 To move DOWN the menu list Press v 6 To perform a Reboot Hold X Cancel Press 8 ...

Page 28: ...ommunication between the customer Card and UT430 Keeping the card reader contacts clean is essential to UT430 being able to read information from the card Frequency of cleaning is dependent on the environment the device is situated and transaction volume A protected clean site may only need the Card reader cleaned every 3 months a dusty environment may require more frequent cleaning It is recommen...

Page 29: ...r local police station so they aware and investigate the incident 3 Quest Payment Systems Provide Quest with the details surrounding the theft as well as the serial number of the stolen unit so it can be monitored for any future movement If applicable an EftposPlus Incident Report covering a period prior to the theft should also be provided so we can confirm the details provided to the bank Quest ...

Page 30: ...Support Contact information Please refer to your maintenance agreement for specific information on available contact hours When seeking support please have your serial number ready Quest Support Desk Support Phone 61 3 8807 4444 Support Email support questps com au ...

Page 31: ... offline transactions from your terminal Call Quest support for instruction 2 Download and complete the Quest Hardware Return Form Go to www questpaymentsystems com 3 Send your completed printed Hardware Return Form along with the equipment in its original packaging to our Service Centre address below Note Any equipment received by Quest without a completed form may take longer to process and caus...

Page 32: ...o which the receiver is connected Consult the dealer or an experienced radio TV technician for help Warning Any changes or modifications not expressly approved by Quest Payment Systems could void the user s authority to operate this equipment This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and ...

Page 33: ... You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure You agree that our hardware products will be of acceptable quality if they remain functional in accordance with their specifications and accompanying documentation for twelve 12 months from the date of supply for new products and ninety 90 d...

Page 34: ...or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure You agree that our Software will be of acceptable quality if it remains functional in accordance with its specifications and accompanying docum...

Page 35: ...152 0004 14 UT430 Installation Guide Page 32 32 32 32 Appendices APPENDIX A PANEL MOUNT SPECIFICATION Quest Doc 127 0294 04 UT430 Panel Mount Specification Available in PDF and DXF file formats ...

Page 36: ...t Connected CRD RDR Pin Signal Description 1 NC Not Connected 2 CR TX External Card Reader Transmit Output 3 CR RX External Card Reader Receive Input 4 NC Not Connected 5 GND Ground 6 CR RTS External Card Reader Request To Send Output 7 CR CTS External Card Reader Clear To Send Input 8 NC Not Connected PRN Pin Signal Description 1 NC Not Connected 2 PRN TX External Printer Transmit Output 3 PRN RX...

Page 37: ...227 Burwood Road Hawthorn Victoria Australia 3122 Office Phone 61 3 8807 4400 Support Phone 61 3 8807 4444 Support E mail support questps com au ...