RCA DCM425, Owner'S Manual

Page 1: ...CABLE MODEM Internet On Off Cable Activity Cable Link Message PC Link Internet 16500150 cover 12 6 04 6 36 PM 1 ...

Page 2: ...the building as close to the point of cable entry as practical Power Supply Information The power supply can be unplugged to turn off main power to the cable modem It should also be easily accessible in an emergency Power Cord Requirement This product must be operated with the supplied line cord or with a line cord meeting IEC227 H03 VV F or IEC227 H03 VVH2 F having conductors with a cross section...

Page 3: ... Connection 10 Using Windows 2000 for USB Connection 14 Using Windows Me for USB Connection 18 Using Windows XP for USB Connection 20 Ethernet Connection to One Computer 22 Connecting More Than Two Computers to the Cable Modem 23 Activating the Cable Modem 24 Initialization Mode 24 Using the Cable Modem 26 Indicators Operational Mode 25 Buttons 25 Reset Switch 26 Other Status Indicators 26 Frequen...

Page 4: ...ion processor speed amount of RAM available disk space the number of programs you are running at the same time the capacity of your ISP network traffic levels the number of Ethernet or USB devices in use on your computer Your cable company may or may not fully support the speed capabilities of this modem What s on the CD ROM Insert the cable modem CD ROM into your CD ROM drive to view troubleshoot...

Page 5: ...taneously with a variety of peripherals However if you have other peripherals that send and receive a lot of information such as speakers printers or scanners we recommend using an Ethernet card to support this modem IBM PC COMPATIBLE MACINTOSH CPU Pentium preferred PowerPC or higher System RAM 16MB 32MB preferred 24MB 32MB preferred Operating System Windows 98SE 2000 Me XP Mac OS 7 6 1 or higher ...

Page 6: ...to electronic messages that can be transported over the same wires your cable company uses to transport video signals A set of rubber pads have been packaged with your modem These pads or feet can be attached to keep the modem from sliding around on your desktop This illustration shows a cable company that offers DOCSIS compliant or Euro DOCSIS compliant Internet services InternetOn Off Cable Acti...

Page 7: ...th your cable company to make sure you have everything you need to begin they ll know if you need to install special software or re configure your computer to make your cable internet service work for you Contact Your Local Cable Company You will need to contact your cable company to establish an internet account before you can use your modem You should have the following information which you wil...

Page 8: ...the modem at all times Keeping your modem plugged in will keep it connected to the Internet This means that it will always be ready when you are To disconnect just your computer from the Internet use the ON OFF button Important Information Your cable company should always be consulted before installing a new cable outlet Do not attempt any rewiring without contacting your cable company first Note ...

Page 9: ...rectly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc B Connected to a wall mounted cable outlet C Coming out from under a baseboard heater or other location See Figure 1 for the wiring example Connecting the Cable Modem Fig 1 Basic Home Wiring TV converter TV converter Modem TV TV TV PC TV converter Cable ...

Page 10: ...nt Connection Information The cable modem supports both Ethernet and USB connections simultaneously if allowed by your cable provider Coaxial Cable AC Power Supply Note Only use the power supply provided with this unit Using other power supplies may damage the unit 16500150 IB 12 6 04 6 36 PM 8 ...

Page 11: ... the plug from the AC power supply into the power AC jack on cable modem and the two prong plug into the AC outlet 3 Insert the supplied cable modem CD ROM Wait momentarily for the cable modem CD window display 4 Close all open applications and dialog boxes including the cable modem CD window Note Open applications may interfere with your cable modem installation 5 Connect one end of the USB cable...

Page 12: ... automatically appear Windows 98 SE does not recognize the cable modem s presence because your BIOS Basic Input Output System settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 Choose Search for the best driver recommended option and click Next Fig 4 8 Choose ONLY the CD ROM drive option and click Next Fig 5 9 Choose The updated dr...

Page 13: ...found was NOT the RCA or Thomson USB Cable Modem A Click Back to return to the previous window B Ensure that you have selected the CD ROM option C In addition to the CD ROM selection choose Specify a location Fig 8 D In the location box type in your CD ROM drive For example if your CD ROM is located on the E drive type E E Click Next to continue The search should find the driver for the RCA or Tho...

Page 14: ...t remove the cable modem CD ROM 13 After the Windows specific files are copied you may be asked for another USB driver file named NETRCACM SYS located on the cable modem CD ROM Remove the Windows 98 SE CD ROM if necessary and reinsert the cable modem CD ROM that accompanied your cable modem 14 Windows now informs you that the installation is complete Click on Finish to finalize the process Fig 9 W...

Page 15: ...f your screen B Select Settings followed by Control Panel The Control Panel window appears C Double click on the System icon and select the Device Manager tab D Scroll down the list until you come to Network Adapters Double click on Network Adapters If the RCA or Thomson USB Cable Modem does not exist the cable modem was NOT installed correctly go to Solution 2 on page 35 16500150 IB 12 6 04 6 36 ...

Page 16: ...ers for your USB device Fig 10 Note If Windows 2000 does not recognize the cable modem s presence your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 Choose the Search for a suitable driver for my device recommended option and click Next Fig 11 8 Choose ONLY the CD ROM option and click Next Fig 12 Fig 10 Fig 11 Fig 12 1650...

Page 17: ...on DCM xxx Cable Modem A Click Back to return to the previous window B Ensure that you have selected the CD ROM option C In addition to the CD ROM option choose Specify a location Click on Next to continue Fig 14 D In the location box type in your CD ROM drive For example if your CD ROM is located on the E drive type E Click on Ok to continue E Click Next to continue The search should find either ...

Page 18: ...d to insert your Windows 2000 installation media i e Windows 2000 CD ROM but first remove the cable modem CD ROM 12 After the Windows specific files are copied you may be asked for another USB driver file named NETRCACM SYS located on the cable modem CD ROM Remove the Windows 2000 CD ROM if necessary and reinsert the cable modem CD ROM that accompanied your cable modem 13 Click on Finish to comple...

Page 19: ...followed by Control Panel The Control Panel window appears C Double click on the System icon select the Hardware tab and choose Device Manager D Scroll down the list until you come to Network Adapters Double click on Network Adapters The RCA or Thomson USB Cable Modem should exist If the RCA or Thomson USB Cable Modem does not exist the cable modem was NOT installed correctly Go to Solution 2 on p...

Page 20: ...n and click Next Note If Windows Me does not recognize the cable modem s presence i e the Add New Hardware Wizard did not automatically appear your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 The automatic search should find and install the driver for the RCA or Thomson USB Cable Modem Fig 17 Click on Finish to complete...

Page 21: ...lect Settings followed by Control Panel The Control Panel window will appear Double click on the System icon and select the Device Manager Scroll down the list until you come to Network Adapters Double click on Network Adapters The RCA or Thomson USB Cable Modem should exist If RCA or Thomson USB Cable Modem does not exist the cable modem was NOT installed correctly Go to Solution 2 on page 35 165...

Page 22: ...oftware automatically Recommended option and click Next Note If Windows XP does not recognize the cable modem s presence i e the Welcome to the New Hardware Wizard did not automatically appear your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 Your computer will install the drivers for the RCA or Thomson USB Cable Modem F...

Page 23: ...ft hand corner of your screen Select Settings followed by Control Panel The Control Panel window will appear Double click on the System icon and select the Device Manager Scroll down the list until you come to Network Adapters Double click on Network Adapters The RCA or Thomson USB Cable Modem should exist If RCA or Thomson USB Cable Modem does not exist the cable modem was NOT installed correctly...

Page 24: ...nit Using other adapters may damage the unit 3 Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the cable modem s back panel Make sure that the Ethernet cable is straight wired not null or crossover wired However you will need a crossover type cable if you are connecting the modem to a hub or ...

Page 25: ...traight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable can be used in combination with that port in lieu of the crossover cable Connecting the Cable Modem An uplink port has a small switch on it to change the polarity of the connection It can accept either a crossover or a straight cable depending o...

Page 26: ...le Link Message PC Link Internet Internet On Off Cable Activity Cable Link Message PC Link Internet x x x x x Initialization Mode After you install the cable modem and turn it on for the first time and each time the modem is reconnected to the power it goes through five steps before it can be used Each of these steps is represented by a different pattern of flashing lights on the front of the mode...

Page 27: ...he connection between the computer and the modem is active ready to transmit receive or actually transmitting receiving The light is off when no carrier is present or the modem is in standby mode on when the carrier is present but there s no transmit receive activity and flashing when there is transmit receive activity CABLE LINK Indicates the status of your cable connection The light is off when ...

Page 28: ...ntially from top to bottom Standby The modem is in the Standby mode There is no connection to the Internet The CABLE LINK light is on and the PC LINK light is on if a computer is connected Basic Reset Press and release the switch to make it perform the same function as disconnecting the power from the modem It will start up again in Initialization Mode see page 24 Factory Default Reset Unplug the ...

Page 29: ...Your local cable company provides your internet service offering a wide range of services including email chat and news and information services and a connection to the World Wide Web Q Can I watch TV and surf the Internet at the same time A Absolutely And your phone line won t be tied up while you re online Q Can I run more than one computer on the modem A Yes a single cable modem can support up ...

Page 30: ... ever decide to move the Euro DOCSIS cable modem will work with all upgraded cable systems that are EuroDOCSIS compliant or DOCSIS compliant Q What is Euro DOCSIS and what does it mean A Euro DOCSIS is the modified DOCSIS standard to accommodate European cable systems which often use 8 MHz channel spacing cable networks If the DOCSIS downstream frequencies match the EuroDOCSIS frequency range 1650...

Page 31: ...h the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following ...

Page 32: ... Requirements Quick Reference IBM PC COMPATIBLE MACINTOSH CPU Pentium preferred PowerPC or higher System RAM 16MB 32MB preferred 24MB 32MB preferred Operating System Windows 98SE 2000 Me XP Linux Mac OS 7 6 1 or higher Available Disk Space 125MB 50MB Sound Card Preferred N A Video VGA or better SVGA preferred VGA or better SVGA built in preferred CD ROM Drive Required for USB Required Ethernet 10B...

Page 33: ...ivity and flashing when there is transmit receive activity CABLE LINK Indicates the status of your cable connection The light is off when no cable connection is detected and fully lit when the modem is registered with the network and data can be sent CABLE ACTIVITY Indicates the existence of data traffic in the cable lines The light is off when no data traffic is present and flashing when data act...

Page 34: ...labeled CABLE IN on the rear of the cable modem that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a client browser Hub A device used to connect multiple computers to the cable modem IP Address A unique 32 bit address assigned to every device in a network An IP Internet Pro...

Page 35: ...Thomson Inc 10330 North Meridian Street Indianapolis IN USA 46290 2004 Thomson Inc Trademark s Registered Printed in Taiwan TOCOM 16500150 THOMSON 16500150 IB 12 6 04 6 36 PM 46 ...