Rogers Smart Home Monitoring, Quick Start Manual

Page 1: ...MAIN MENU Quick Start Guide ...

Page 2: ...s Quick Start Guide includes valuable information and is designed to help you get the most out of your new system right away and help ensure you have peace of mind wherever you may be in the office on the road or in the home itself With Smart Home Monitoring your home is well protected night and day ...

Page 3: ...onitoring Station and Emergency Contact Secret Word Insurance Certificate Main Features The Touchpad Web Control Centre Smartphone Tablet Apps The Basics Arming Your System Disarming Your System Alarms Automate Your Home Customizing Your Lifestyle Lighting Thermostat Controls Smart Sensors What do I do after the Rogers technician leaves What s Inside CO ...

Page 4: ...lp identify when the Central Monitoring Station is calling you NOTE Applicable only if you subscribe to 24x7 Central Monitoring feature Secret Word The Secret Word is a verbal identifier set up with you at the time of installation The Secret Word is used by the Central Monitoring Station to quickly authenticate your Emergency Contacts to cancel an alarm dispatch This protects you from unauthorized...

Page 5: ...ed to register or to find out more about your Police Department s alarm policy go to rogers com municipalpermits NOTE Some municipalities permit Rogers to register your system with the police If applicable this is completed when you initially order your system Insurance Certificate To access the Insurance Certificate log into the Web Portal The certificate is located in the Security section of the...

Page 6: ...o the main screen Emergency Button Access the Emergency Contacts screen Fire Medical and Police PANIC Buttons Tap the emergency service of your choice and an alarm will be sent immediately This functionality requires subscription to the 24x7 Central Monitoring service Night Button Use this before you head to bed to save energy Just push the button and the screen goes dark To get the screen back ju...

Page 7: ...your browser Enter your My Rogers username and password and click Smartphone Tablet Apps Stay close to home wherever you happen to be With the Smart Home Monitoring app you can access and manage your system remotely from your iPhone iPad Android Windows or BlackBerry device Download the Smart Home Monitoring app for your iPhone iPad iTunes App Store Android Google Play Windows Store or BlackBerry ...

Page 8: ...delays are 120 seconds for Arm Stay and Arm Night and 60 seconds for Arm Away DISARMED PRESS TO ARM SECURITY 1 The Basics Arming Your System Arm Stay When you re home and moving about the home but want your alarm on In Arm Stay mode the motion detector is OFF but the entry delay is ON Arm Night When you re heading to bed and aren t expecting anyone to enter the house This mode allows movement thro...

Page 9: ... LOG IN SMARTPHONE TABLET APPS Download the Smart Home Monitoring app for your iPhone iPad iTunes App Store Android Google Play Windows Store BlackBerry device BlackBerry App World by searching for Rogers Smart Home Open the app enter your My Rogers username and password and click Tap Tap Select the arm mode you prefer Stay Night Away Enter your personal 4 digit access code The countdown will begi...

Page 10: ... be incorrect THE KEY FOB Arming your system with a 3 button Key Fob Press and hold ARM AWAY button for 1 seconds to arm the system LED flashes RED Release button When arming starts LED stays RED for a few seconds 4 Arming your system with a 5 button Key Fob Press the ARM AWAY or STAY button for 3 seconds LED will flash briefly Release button System will start chiming and LED stays on for a few se...

Page 11: ...ton The UNLOCK button will turn GREEN 4 5 Disarming Your System There are five ways to disarm your system THE TOUCHPAD Tap Enter your personal 4 digit access code WEB CONTROL CENTRE Visit smarthome rogers com Enter your My Rogers username and password and click Click Enter your personal 4 digit access code Click SMARTPHONE TABLET APPS Download the Smart Home Monitoring app for your iPhone iPad iTu...

Page 12: ...atically switch to dispatching emergency services If you wish to waive the No Dispatch period please call 1 888 764 3771 SOME SUGGESTIONS TO HELP AVOID FALSE ALARM CHARGES FROM MUNICIPALITIES Ensure the verbal Secret Word is known by all your family members and authorized Emergency Contacts This is used by the Central Monitoring Station to quickly authenticate that an Emergency Contact is authoriz...

Page 13: ...erent than your 4 digit Master Access Code Note Some municipalities will still charge classify a police dispatch the moment police are dispatched by the Rogers Central Monitoring Station so a municipal charge may still apply even if the alarm is cancelled and police do not come to the home TIPS TO AVOID FALSE ALARMS 1 Have at least 3 Emergency contact numbers not including your Home Phone number 2...

Page 14: ...n distress alarm to the Central Monitoring Station Emergency services will immediately be dispatched to your home WITHOUT the Central Monitoring Station contacting you This means that police service dispatches cannot be cancelled without the authorization of the home owner or assigned Emergency Contact person by calling the Central Monitoring Station directly Depending on where you live municipal ...

Page 15: ...ive an alert when an alarm occurs when your kids get home from school and disarm the system when the power goes off or simply when a sensor battery is running low Visit the Web Control Centre smarthome rogers com to create your own home automation rules With customized alerts know what s happening instantly NOTE If you don t have a My Rogers username password or need to reset call 1 888 764 3771 C...

Page 16: ...en child arrives home after school Email is sent that dog walker arrived Thermostat temperature goes up at 3pm Visit the Web Control Centre to create your own rules Sounds Volume Make sensors sound different Sensor sounds Home tones can be customized by sensor and for when the door sensor opens or closes For example your front door can play one chime when it opens and a different chime when it clo...

Page 17: ...rt Home Camera feed pictures or videos LIGHTING THERMOSTAT CONTROLS Save time Save energy Save money Energy Usage and Lighting You can turn lights and appliances on or off from the Web Control Centre or with your smartphone app giving you more control over your home You can also use the Automation Rules Wizard to program certain lights to turn on off during certain periods of time when sensors are...

Page 18: ... Monitoring feature Carbon Monoxide Sensor This sensor will trigger an alarm if it detects dangerous levels of carbon monoxide gas in your home Unlike conventional carbon monoxide sensors your system will instantly notify the Rogers Central Monitoring Station and reach you wherever you are via email or text so that you can take immediate action Water Leak Sensor This wireless sensor detects the pr...

Page 19: ... your alarm system with your municipality IF required Inform your home insurance company about your new alarm and specify if you have 24x7 Central Monitoring Smoke Fire sensors Carbon Monoxide sensors and Water Leak sensors as additional insurance discounts may apply If your insurance company requires a printed certificate you can print it from the Web Control Centre at smarthome rogers com Answer...

Page 20: ... by this warranty you may call Rogers Technical Support 1 888 ROGERS1 Before providing you with the available options Rogers may attempt to diagnose and correct the malfunction or other defect over the telephone If Rogers is unable to do so Rogers may dispatch a technician to your Premises Should the technician determine that the problem is not attributable to Rogers or covered by any applicable m...