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Your easy to use 

installation guide

Read me first

UPC. The Fibre Power Network™

Watch TV anywhere in your home  

on multiple devices with 100Mb broadband 

19+ HD channels as standar

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Help is at hand if you need it

If you need a helping hand our Customer 
Care team is here to help. 

If you have any queries, or would like to find out more information about your Horizon products, our website can help. Check out www.upc.ie/horizontv  
for more information on features and benefits. Alternatively, visit www.upc.ie/horizontv/gettingstarted for support.

Version IE.N1450694.NA V2

Record 4 programmes and watch a 5th

Self-Install Help Desk 

Freephone 1800 941 969 
Monday – Friday 9am to 9pm 
Saturday 9am to 6pm

Premium PC Support*

1550 924 124 (Calls cost €1.20 per minute 
from a UPC landline, other networks many vary)
Monday – Friday 9am to 9pm
Saturday 9am to 6pm

*Deal with computer problems that are not directly related to our broadband service such as setting up a new computer, firewalls and virus protection. 
Experienced technicians are available for any non UPC related technical issues such as Windows/Mac/Android/iOS.

Summary of Contents for horizon

Page 1: ...Your easy to use installation guide Read me first UPC The Fibre Power Network ...

Page 2: ...Watch TV anywhere in your home on multiple devices with 100Mb broadband ...

Page 3: ...Record 4 programmes and watch a 5th ...

Page 4: ...landline other networks many vary Monday Friday 9am to 9pm Saturday 9am to 6pm Deal with computer problems that are not directly related to our broadband service such as setting up a new computer firewalls and virus protection Experienced technicians are available for any non UPC related technical issues such as Windows Mac Android iOS ...

Page 5: ...ontv gettingstarted for support Version IE N1450694 NA V2 Self Install Help Desk Freephone 1800 941 969 Monday Friday 9am to 9pm Saturday 9am to 6pm Premium PC Support 1550 924 124 Calls cost 1 20 per minute from a UPC landline other networks many vary Monday Friday 9am to 9pm Saturday 9am to 6pm Deal with computer problems that are not directly related to our broadband service such as setting up ...

Page 6: ... cable HDMI cable Remote control Power supply AAA batteries Horizon Product Guide Notes Images used throughout this guide are for illustration purposes Please make yourself familiar with the full that terms and conditions that apply to your contract with UPC they can be found at http www upc ie termsandconditions or contact us on 1908 and we can send you a copy Do not remove the yellow tab until i...

Page 7: ... from the base of the docking unit to the Tel 1 socket on the back of your Horizon TV HD box Once this is complete you can connect 1 TEL 2 UPC connection box TV data port Coax cable To computer console smart tv via ethernet cable through wired device not applicable for wireless connection Power cable UPC Horizon HD box back Scart cable HDMI cable Home phone base 4 Installation diagram 2a 2b 3a 3b ...

Page 8: ...T SMART CARD HDMI OUT SPDIF AUDIO OUT POWER e SATA IN Use connection on the right a Connect the white coax cable to the TV port on your wall and then to the COAX IN socket on your Horizon TV HD box making sure that both ends are secure b Take the black power cable and connect this to the power adapter Then place the plug end of the cable into the power socket and the opposite end into the slot at ...

Page 9: ...V you can connect through a Scart lead not included If you do not see the English screen appear on your TV after 30 minutes we recommend that you unplug your Horizon TV HD box power source leave it off for 15 seconds and plug it back in The installation process will now restart If you see an on screen message advising of Code 1090 at any stage during the process we recommend that you unplug your H...

Page 10: ...top PC Laptop Games Consoles Connect your Ethernet cable not supplied to any of the 4 LAN ports on the back of your Horizon TV HD box and connect the other end to your device Note We would recommend that you use Cat5e Ethernet cable to ensure that you get the best possible experience b Wireless Devices To connect any wireless device you will need to have the SSID details ie your network name and p...

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