Samsung iDCS500, User Manual

Page 1: ...iDCS500 DCS Euro Keyset DIGITAL COMMUNICATION SYSTEM User Guide...

Page 2: ...claimer Samsung Business Communications is not responsible for er rors or problems arising from customers not installing pro gramming or operating their Samsung systems as described in this manual Cop...

Page 3: ...0 RTTE TBR4 November 1995 incorporating TBR4 A1 December 1997 EN61000 3 3 1995 EN61000 4 2 1995 98 EN61000 4 3 1996 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 LVD EN60950 2000 IEC 60950 Third...

Page 4: ...lly Note for Users Outside the UK In order to provide as much information as possible on the features and functions of Samsung Digital Keysets it has been necessary to include some details which are r...

Page 5: ...DCS 12B KEYSET LAYOUT 7 DCS 6B KEYSET LAYOUT 8 OUTSIDE CALLS 9 MAKING AN OUTSIDE CALL 9 ANSWERING AN OUTSIDE CALL 10 UNIVERSAL ANSWER UA DEVICE 10 RECALL DIAL TONE 10 SENDING A FLASH 10 BUSY LINE QUEU...

Page 6: ...CALL FORWARD OPTIONS 24 EXTENSION CALL PICKUP 24 GROUP CALL PICKUP 26 MY GROUP PICKUP 26 ESTABLISHED CALL PICKUP L Version Systems Only 27 PRIVACY RELEASE L Version Systems Only 27 DIALLING FEATURES...

Page 7: ...ACKGROUND MUSIC 42 APPOINTMENT REMINDER ALARM CLOCK 42 ANSWERING THE DOORPHONE 43 CALLING THE DOORPHONE ROOM MONITOR 43 EXECUTIVE SECRETARY HOTLINE 44 GROUP LISTENING 44 ACCOUNT CODES 45 LOCKING YOUR...

Page 8: ...59 AUTO TIMER 59 TIMER FUNCTION 59 CALL COST 59 ALARM REMINDER MESSAGES 60 ADDING EXTENDERS TO KEY ASSIGNMENTS 60 TEXT MESSAGING L Version Systems Only 61 LCR WITH CLEAR 62 CALLING LINE IDENTIFICATION...

Page 9: ...key can be something different on another keyset The DCS Euro 24B keyset has 24 programmable keys the 12B keyset has 12 and the 6B has six All have a liquid crystal display LCD for displaying call in...

Page 10: ...phone have light emitting diodes LEDs These are tri coloured LEDs that light green red or amber green and red together See the relevant keyset layout diagram below for the keyset you are using Interna...

Page 11: ...peaker background music and page volume Note Volume levels can also be changed by dialling TRSF 114 and selecting the required option s n HOT KEYPAD Your keyset s keypad can be made live or hot so tha...

Page 12: ...he required feature s The three soft keys below the LCD are substitutes for dedicated feature keys and access codes Pressing one of these keys has the same effect as pressing a programmed key These ke...

Page 13: ...e While making or answering calls other menus are displayed When a feature is described in this guide you are shown how to use the menus if you do not have the required key programmed on your keyset n...

Page 14: ...EDIAL KEY MEMORY KEY DO NOT DISTURB KEY SPEAKER KEY PROGRAMMABLE KEYS 8 RECALL KEY MICROPHONE TRANSFER KEY HOLD KEY ANSWER RELEASE KEY Volume control for hand set ring speaker etc display options 32 C...

Page 15: ...L REDIAL KEY MEMORY KEY DO NOT DISTURB KEY SPEAKER KEY PROGRAMMABLE KEYS 6 RECALL KEY MICROPHONE TRANSFER KEY HOLD KEY ANSWER RELEASE KEY Volume control for hand set ring speaker etc display options K...

Page 16: ...play options With red LEDs KEYS SPEAKER KEY RECALL KEY MICROPHONE PULLOUT DIRECTORY TRAY HOLD KEY TRANSFER KEY SPEAKER For hands free operation used in place of handset Volume control for hand set rin...

Page 17: ...e is no CALL key programmed If Least Cost Routing LCR is enabled on your phone system there may be a key labelled LCR or it may be selected by dialling the access code e g 9 which is set during system...

Page 18: ...ress the UA key The UA device can operate in Day or Night mode and in any one of six different ring plans Note If the Hot Keypad feature has been turned off you must first lift the handset or press th...

Page 19: ...press the ANS RLS key to answer wait for dial tone and dial the telephone number or speed dial number again Note If the Hot Keypad feature has been turned off you must first lift the handset or press...

Page 20: ...s been turned off you must first lift the handset or press the SPEAKER key before you begin dialling ANSWERING INTERNAL CALLS Your keyset can answer internal calls in one of three modes Ring Voice Ann...

Page 21: ...by pressing the ANS RLS key before the sys tem timer forwards the call BUSY EXTENSION CALLBACK When you call another extension and receive a busy signal you can request the system to call you back whe...

Page 22: ...e CAMP key or CAMP soft key or dial 45 The called extension will receive off hook ring tone repeated every few seconds and its first available CALL key will flash green to indicate your call is waitin...

Page 23: ...gin dialling BARGE IN ON AN EXTENSION The Barge In feature allows you to barge in on a conversation currently in progress at another extension Barge in is an optional feature and your key set must be...

Page 24: ...and connect you to the new call See Auto matic Hold in the section Customising Your Keyset EXCLUSIVE HOLD To place an outside call on hold at your phone so that other users cannot access it Press the...

Page 25: ...ur phone rings lift the handset or press the ANS RLS key to answer the recall If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOL...

Page 26: ...creened transfer and inform the called party who is calling or you can do a blind unscreened transfer without notification 1 While on a call press the TRSF key and dial an extension number group numbe...

Page 27: ...for them Note If you receive No More Calls tone the extension has no key available to re ceive another call or is in Do Not Disturb mode Press the TRSF key to return to the outside caller TRANSFER TO...

Page 28: ...ONF soft key OR the TRSF key and receive conference tone 3 Make another call OR press the CONF key OR the CONF soft key OR the TRSF key to join all parties 4 Repeat step 3 until all parties are added...

Page 29: ...l connected to it All other outside lines in the conference will be placed on system hold at your keyset All internal callers in the conference are disconnected You may now speak with each caller priv...

Page 30: ...this extension have been transferred elsewhere n FORWARD BUSY To forward calls to another extension when you are busy on another call 1 Dial 602 followed by the extension or group number 2 Hang up whe...

Page 31: ...the handset or press the SPEAKER key before you begin dialling n FORWARD DND When you want all calls to your extension forwarded when you select Do Not Disturb mode for your keyset 1 Dial 607 plus the...

Page 32: ...you set any forward condition at your keyset except Forward DND you can cancel it by dialling 600 NETWORK CALL FORWARDING The following options allow you to forward your calls to another phone system...

Page 33: ...All call forwarding can be done using dial codes as described above Alterna tively forwarding features can be set using your keyset display Selectable options are 0 FORWARD CANCEL 6 EXT External No 1...

Page 34: ...inging in any pickup group lift the handset and dial 66 followed by the desired group number 01 99 or press the flashing GROUP PICKUP key if available Note A group pickup key can have an extender for...

Page 35: ...on the C O line from your phone You must have an assigned PRB key on your keyset While you are talking on an outside line and you wish to have up to three other internal parties join the conversation...

Page 36: ...Personal Speed Dial Numbers below 1 While on hook press the MEMORY key OR Press the SPD key if assigned OR Dial 16 2 Dial the desired speed dial number The telephone number is automatically dialled f...

Page 37: ...ry or pulse dialling C O lines pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones E is used to hide digits You may want to hide some phone numbers so t...

Page 38: ...his key 4 Press the TRSF key to store your selection To call this number simply press the SPD key Note If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKE...

Page 39: ...s been turned off you must first lift the handset or press the SPEAKER key before you begin dialling The saved telephone number is stored in memory until you save another Redial does not apply to inte...

Page 40: ...utside call on a dial pulse line press All digits dialled after the will be sent as tones MEMO DIALLING L VERSION SYSTEMS ONLY When during an outside call you are enquiring for a phone number or takin...

Page 41: ...t Note If you have a separate PAGE key dedicated to each page zone press the dedicated PAGE key to dial the required zone number MAKING AN EXTERNAL PAGE To make an announcement through external paging...

Page 42: ...54 3 Dial the desired zone number 4 After the attention tone instruct the paged person to dial 56 Meet Me Answer 5 Press the TRSF key 6 Remain off hook until the person dials 56 from any phone The pa...

Page 43: ...s the SPEAKER key before you begin dialing You cannot park and page internal calls n AUTOMATIC PARK WITH PAGE KEY 1 While in conversation with the caller press the PAGE key or select the PAGE soft key...

Page 44: ...of the exten sions in the group will flash The keyset status indicator on iDCS series keysets will also flash red Other types of phone may have a similar spe cial multi function lamp which flashes Sta...

Page 45: ...ns As you view each indication you have the choice to REPLY or CLEAR If you reply you will ring the extension displayed If you clear the mes sage indication is deleted without a reply Press the ANS RL...

Page 46: ...GE 03 ASK THEM TO HOLD 04 SEND TO MY VOICE MAIL 05 TRSF TO MY SECY 06 LEAVE A MESSAGE 07 PAGE ME 08 OUT OF TOWN 09 IN A MEETING 10 I WILL CALL BACK Each of these default messages and the blank message...

Page 47: ...to add an extender such as date or time to selected programmed messages For example RETURN ON Dec 27 or RETURN AT 03 30p L Version Systems These are messages 26 30 Messages 26 and 27 have default mess...

Page 48: ...ollows Time is two digits for hour range 01 23 and two digits for minutes range 00 59 e g RETURN AT 0330 Date is two digits for month range 01 12 and two digits for day range 01 31 e g RETURN ON 1227...

Page 49: ...and your dis play returns to normal Note If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling ONE TIME DND If you are on a c...

Page 50: ...music off You can set the volume level for background music while listening by press ing the VOLUME keys This does not affect the speakerphone volume APPOINTMENT REMINDER ALARM CLOCK This feature work...

Page 51: ...ures ANSWERING THE DOORPHONE If your extension is programmed to receive calls from a doorphone you will hear a series of short rings repeated Lift the handset or press the ANS RLS key and you are conn...

Page 52: ...g up to complete a blind transfer OR Wait for the user to answer announce the call and hang up to complete a screened transfer GROUP LISTENING When engaged on a call and using the handset you may want...

Page 53: ...DER 000 During any outside call press the ACCT key Enter the account code maximum 12 characters including V and Press the ACCT key again Your conversation will not be interrupted Note If you make an e...

Page 54: ...passcode 3 Dial 1 to set the keyset to Locked Out OR Dial 2 to set the keyset to Locked All 4 Press the TRSF key to store your selection n UNLOCKING YOUR KEYSET 1 While on hook press the TRSF key and...

Page 55: ...r pressing the ANS RLS key Note If you are voice announcing to an extension close to you use the handset to avoid an echo effect You cannot announce to single line telephones n RECEIVING OHVA CALLS If...

Page 56: ...med 1 Press the IN OUT key It will light red when your keyset is in the group 2 Press the IN OUT key again to exit the group and turn the light off 3 When you wish to return your extension to the grou...

Page 57: ...key can include an extender to indicate the specific group that this key will affect This means that if you are in multiple groups you can decide for which groups you will receive calls see Adding Ext...

Page 58: ...ering Machine Emulation AME this feature allows you to enable password protection This will prevent unauthorised people from listening to messages being left for you The passcode is the same as your s...

Page 59: ...can receive internal calls in one of three modes Ringing Auto Answer or Voice Announce see Answering Internal Calls in the section Internal Calls for details 1 While on hook dial TRSF 103 2 Dial 0 fo...

Page 60: ...live or hot so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialling Calls can be made and features activated by simply dialling the line number trunk group...

Page 61: ...the ANS RLS key This method will always answer calls in the order they arrived at your keyset If you turn Ring Preference off you must press the flashing key to answer a call allowing you to answer ca...

Page 62: ...ng this list you can press a key to return the call 1 With you handset on hook dial TRSF 110 2 Press 121 to turn CID REVW ALL on or 120 to turn it off 3 Press TRSF to store your selection SECURE OHVA...

Page 63: ...menus to find out what they do You should already be familiar with most of the available options CALL PROGRESS DISPLAYS During everyday call handling your keyset display provides information that kee...

Page 64: ...elow To program an extension name 1 Press the TRSF key and dial 104 2 Enter the name using the dial keypad Each press of a key selects a character Pressing a different key moves the cursor to the next...

Page 65: ...eived use the Call Log option While using this feature you are presented with a number of options for dealing with these numbers For example you can view a number and dial it or save it as a speed dia...

Page 66: ...y scrolling alphabetically through a directory name list This on line phone book allows you to look up and dial any ex tension or speed dial number quickly 1 Press the DIR key or select the DIR soft k...

Page 67: ...minutes and seconds for the duration of the call If a call lasts longer than 99 minutes 59 seconds the timer restarts n TIMER FUNCTION You can manually time your calls or use this feature as a simple...

Page 68: ...eeting with JS Refer to the table in Setting Extension Names above for information on how to enter text 6 Press the TRSF key to store the alarm and reminder message 7 Repeat for each alarm as needed T...

Page 69: ...p number SP UCD Supervise UCD group number SPD Speed Dial Personal System 00 49 500 999 VT Voice Mail Transfer VM AA group number 1 PERS personal speed dial names SYS system speed dial names STN inter...

Page 70: ...call progress conditions LCR WITH CLEAR When you are making an outside call using Least Cost Routing LCR and you dial an incorrect digit you can press the CLEAR soft key and reenter the telephone numb...

Page 71: ...ides CLIP information you can press the SAVE key to save the CLIP number If your keyset does not have a SAVE key select SAVE from the CLIP menu n REDIALLING A SAVED CLIP NUMBER To redial a number that...

Page 72: ...by pressing the ANS soft key OR You can use the NND menu to view more information about this call OR You can return to the idle condition by pressing the IGNORE soft key If you are on a call 1 Press...

Page 73: ...d in your review list 1 Press the REVIEW key OR Press the SCROLL key and the OTHER soft key Press the SCROLL key again and select REVW from the CLIP menu 2 If you have entries in your review list the...

Page 74: ...ON MODULE The 48 button add on module AOM is used when you need more program mable keys The extra programmable keys are used exactly like those on your keyset They can be programmed to be DSS keys C O...

Page 75: ...Samsung iDCS500 DCS Euro Keyset User Guide 67 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17...

Page 76: ...Samsung iDCS500 DCS Euro Keyset User Guide 68 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37...

Page 77: ...Samsung iDCS500 DCS Euro Keyset User Guide 69 38 39 40 41 42 43 44 45 46 47 48 49...

Page 78: ...400 Cancel Do not Disturb 600 Cancel all call forwarding 401 Set Do Not Disturb 601 ext or grp no Set Fwrd All Calls 41 Set Message No Ring 602 ext or grp no Set Fwrd Busy 42 ext no Cancel message 60...

Page 79: ...ers Alarm sensor clear Cancel Do not Disturb DISA alarm clear Set Do Not Disturb Walking class of service Set Message No Ring Cancel all call forwarding Cancel message Set Fwrd All Calls Set return me...

Page 80: ...Samsung Business Communications Samsung House 1000 Hillswood Drive Chertsey Surrey KT16 0PS...