Samsung SVM-400, General Description Manual

Page 1: ...iminate errors and ambiguities in the information contained in this guide Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA SAMSUNG TELECOMMU...

Page 2: ...e to make any changes in design or components of equipment as engineering and manufacturing may warrant Copyright 2004 Samsung Telecommunications America All rights reserved No part of this manual may...

Page 3: ...Power Supply 2 1 DL1 and DL2 Connectors 2 1 Unmarked Connectors 2 1 The Serial Interface 2 2 Data Storage Device 2 2 Back Up Adapter 2 2 SVMi 2E 2 3 Main Board Mother Board PCB 2 3 The Serial Interfa...

Page 4: ...M 2 10 Types of VPM 2 11 Software Features Feature List 3 1 System Features 3 1 Auto Attendant Features 3 1 Access Manager 3 2 Voice Mail Features 3 2 Administration Features 3 4 Audiotex Features 3 4...

Page 5: ...total handling 4 calls simultaneously The SVMi 4E is equipped with 4 ports and can handle 4 calls simultaneously There is no Port upgrade avail able on this unit SVMi 8E is equipped with 4 Ports built...

Page 6: ...th Compact Flash installed on the SVMi 8E or about 15 hours with Compact Flash installed on the SVMi 16E Message Storage Capacities may vary from installation to installation Number of custom Prompts...

Page 7: ...0 000 mailboxes SVMi 16E SVMi 8E SVMi 4E SVMi 2E SVM 400E Port Upgrade Type VPM E and or VPMF E VPM E and or VPMF E N A i Button N A Ports 8 12 16 4 8 4 2 4 2 Compact Flash Size 256 MB 256 MB 256 MB 6...

Page 8: ...may be forwarded from the station according to various conditions busy no answer or all the time The system will answer calls with a custom greeting in the Subscriber s mailbox owner s own voice The c...

Page 9: ...internal Power Supply that uses a standard PC AC Power Cord for connectivity to a standard 110V 60Hz AC outlet The On Off switch is built onto the Power Supply The On Off switch must be in the ON pos...

Page 10: ...age device consists of Compact Flash CF The current size of this CF is 64 MB This allows for the Operating System Application Software and all the Prompts Greetings and Message Storage The CF for the...

Page 11: ...ated on the component side of the PCB to the left of the SIO is the reset button Pressing this will immediately restart the SVMi 2E system and will disconnect any calls in progress NOTE Since pressing...

Page 12: ...the Prompts Greetings and Message Storage The CF for the SVMi 4E is available only from SAMSUNG Back Up Adapter Optional The Back Up Adapter allows the removable memory card to be installed in the PC...

Page 13: ...be used as directed Pressing this button when the system is performing Disk I O could result in data loss or file corruption This button should not be pressed if the SVMi 4E is actively processing cal...

Page 14: ...i 4E Upgrade Key is proprietary to the SVMi 4 and SVMi 4E It can NOT be used on any other SVM SVMi E or non E Series Products Data Storage Device Memory The Data Storage device consists of Compact Fla...

Page 15: ...r database back up The connector is called the LAN connector The main purpose for this connector is for system file transfer Back up and Restore as well as for use with E Mail Gateway func tionality T...

Page 16: ...t 5 thru 8 are off hook If you were to reset or turn the power off you would disconnect the caller connected to the active port s VM3 Status LED SVMi 8E Only This LED is currently not in use AP D and...

Page 17: ...a problem or upgrade It is held in place on the SBC by 4 screws The Hard Disk Drive is connected to the SBC with a ribbon cable Note that the connector on the Hard Drive has 4 extra pins on the end of...

Page 18: ...VMi 8E SVMi 16E products The VPM is used to Move the digital speech and fax information between the SVMi 8E SVMi 16E system and the phone system Generate and detect DTMF Record and play back speech Ea...

Page 19: ...e Processing Module with 1 Port Fax Support This add on card provides 4 channels of voice otherwise known as ports It allows 4 simultaneous callers to use the services of the SVMi 8E SVMi 16E Any one...

Page 20: ...VMi 4E are NOT Expandable I Fax Detection and Transfer I Flexible Numbering Plan I Individually Defined Mailboxes and Extensions I Keyset Display and Soft Key Support I MOH Supply I Multiple Mailbox S...

Page 21: ...ultiple Personal Greetings 9 I Night Intercept I Night Personal Greeting I Park and Overhead Page I Personal Customized Options I Retrieve Public Caller from Hold I Screened Rejected Personal Greeting...

Page 22: ...Message Delete I Message Delivery Options I Message Fast Forward I Message Forward With Append I Message Length Controls I Message Pause I Message Play Order I Message Replay I Message Reply I Messag...

Page 23: ...p and Restore I Default Operation I Password Security I Programming On Site Or Remote Some units require an external modem for Remote Programming I Subscriber Administration I Subscriber Database I Sy...

Page 24: ...elected Delivery I Compound or Multiple Documents I Document Librarian I Guaranteed Fax I Voice Labels VOICE FORM QUESTIONNAIRE Q A FEATURES I Multiple Response Destinations I Playback Header Prompt I...

Page 25: ...n can have in one SVM SVMi E Series system an extension num bered 123 a mailbox numbered 123 and an announcement numbered 123 In addition the SVM SVMi E Series can distinguish between variable length...

Page 26: ...not normally available with third party Voice Mail Auto Attendant systems Recordable System Prompts Although the SVM SVMi E Series contains all the spoken prompts to provide an operational system som...

Page 27: ...r operator does not pick up Overflowed calls may be routed to either a mailbox or the main company prompt Interruptible Voice Prompts At any time during an announcement or greeting callers may dial a...

Page 28: ...locking the subscriber is prompted to indicate how long blocking is to remain active This feature can be activated for a number of hours 1 to 9 for the end of the current business day for the beginnin...

Page 29: ...an press other digits to Reject Redirect or record a real time greeting that plays immediately to that caller Hold for Busy Station The SVM SVMi E Series may be enabled to allow callers to hold for a...

Page 30: ...SVM SVMi E Series The system administrator can authorize the Call Screening feature per subscriber Call Screening must be authorized to have a Call Screening Greeting Stored Telephone Numbers A subsc...

Page 31: ...orded any mailbox settings that would normally effect maximum message duration are ignored Note Call Record utilizes the conference feature The number of people who can use the CR feature simultane ou...

Page 32: ...s current availability schedule for a day of the coming week for Monday through Sunday or for a specific date for hour and minute Also for any message not yet delivered a sub scriber can review modif...

Page 33: ...may be replayed as many times as you like Message Reply When listening to your voice mail messages you may press one key to automatically leave a mes sage for the person who left you a message this c...

Page 34: ...ultiple subscribers may simultaneously logon to the same mailbox and access messages All mailbox functions are available to each subscriber Message playback is distributed The first subscriber logged...

Page 35: ...the sub scriber elects not to retrieve the caller the subscriber can go about listening to other messages while that caller finished leaving them a message Return Receipt Certified Messages A subscri...

Page 36: ...re The customer database can be saved and restored at a later date This is useful in a num ber of maintenance scenarios Additional hardware is necessary to accomplish this Default Operation The SVM SV...

Page 37: ...c Announcement Delete Time sensitive Announcements can be automatically deleted from an audio tex library An Announcement retention time may be set from 1 to 999 days or 1 to 9999 plays The days autom...

Page 38: ...with NO attachments notifying you that you have a Voice and or Fax Mail Message in your Voice Mail Box Licenses The SVMi 8E and SVMi 16E both come with 5 assignable E Mail Gateway users Unlimited Use...

Page 39: ...ultiple mail boxes Any part of a caller s response may be distributed among several mailboxes For example a VoiceForm ses sion might be designed to process customer orders Portions of the caller s res...

Page 40: ...otice of the malfunction to an authorized Samsung Dealer within the warranty period and not later than 30 days after the date of the malfunction whichever occurs first If the USER is unable to identif...