Samsung Verizon 4G LTE Network Extender, User Manual

Page 1: ...Verizon 4G LTE Network Extender User Guide Network Systems Samsung Electronics America Document Version 1 3 June 2016 ...

Page 2: ...on of negligence will be accepted by SAMSUNG Electronics Co Ltd its subsidiaries or employees for any direct or indirect loss or damage caused by omissions from or inaccuracies in this document SAMSUNG Electronics Co Ltd reserves the right to change details in this publication without notice This user guide should be read and used as a guideline for properly installing and or operating the product...

Page 3: ...computer programs and related documentation and other works of authorship You may not infringe or otherwise violate the rights secured by the Intellectual Property Moreover you agree that you will not and will not attempt to modify prepare derivative works of reverse engineer decompile disassemble or otherwise attempt to create source code from the software No title to or ownership in the Intellec...

Page 4: ...ION SAMSUNG SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM THE BREACH OF THE EXPRESS WARRANTY INCLUDING INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF ANTICIPATED PROFITS OR BENEFITS Modification of Software SAMSUNG IS NOT LIABLE FOR PERFORMANCE ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR EDITING OF REGISTRY SETTINGS OR YOUR...

Page 5: ...uirements 3 Network Extender Basics 4 Chapter 2 Network Extender Setup 5 Chapter 3 Network Extender Admin Website Local 10 Sign In 11 Connected Devices Page 13 Settings 14 About 17 Chapter 4 Configuring Your Device 21 External GPS Antenna 22 Chapter 5 Troubleshooting 23 Power Status Indicator Light is Not Turning On 23 Network Extender has not acquired a GPS fix even after an hour 23 Unable to Pla...

Page 6: ...igure 6 Connect the Ethernet Cable and Power 6 Figure 7 Network Extender Home Page 10 Figure 8 Network Extender Login Pop Up Window 11 Figure 9 Quick Reference Icons 12 Figure 10 Network Extender Connected Devices Page 13 Figure 11 Network Extender Network Settings Tab 14 Figure 12 Network Extender Advanced Settings Tab 15 Figure 13 Network Extender Change Password Tab 16 Figure 14 Network Extende...

Page 7: ...twork Extender User Guide v1 3 vii Samsung List of Tables Table 1 Destination Ports 21 Table 2 Firewall Settings 21 Table 3 Alarms in the Network Extender Display 24 Table 4 Alarms in the Network Extender Admin Website Local 26 ...

Page 8: ...ls Symbol Description Indicates a task Indicates a shortcut or an alternative method Provides additional information Provides information or instructions that you should follow to avoid service failure or damage to equipment Provides information or instructions that you should follow to avoid personal injury or fatality Provides antistatic precautions that you should observe Revision History The f...

Page 9: ...ix A Acronyms List of terms Related Documentation Verizon 4G LTE Network Extender Quick Start Guide Verizon 4G LTE Network Extender Product Safety and Warranty Personal and Product Safety FCC Radiation Exposure Statement To ensure the safety of users the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended usage This product...

Page 10: ...n Wireless 4G LTE Network Extender The 4G LTE Network Extender offers enhanced in building 4G LTE wireless coverage of up to 7500 square feet circular coverage and capacity of up to 7 active users This user guide introduces you to Network Extender service and all the features of your new device Figure 1 Verizon Wireless 4G LTE Network Extender ...

Page 11: ...ystem by connecting to an existing broadband network This Network Extender supports an embedded web server which allows you to customize your IP settings For more information see the Network Extender Admin Website Local chapter The Network Extender box contains Network Extender GPS antenna cable Ethernet cable Power adaptor Quick Start Guide Product Safety and Warranty Manual Figure 2 Box Contents...

Page 12: ...ss This Network Extender must be connected to an available LAN port on a router or modem with always on Internet access with minimum download speed of 10 Mbps and upload speed of 5 Mbps Speeds of 20 Mbps download and 10 Mbps upload or higher are recommended GPS signal This Network Extender requires a continuous GPS signal from the provided GPS antenna For initial GPS fix four strong GPS satellite ...

Page 13: ... operation 4 GPS Antenna is located under the GPS antenna cover on the top right of the Network Extender Slide the cover open to provide access to the GPS antenna so it can be relocated if needed See the Configuring Your Device chapter 5 LAN Port allows you to connect an Ethernet cable to establish communication between the Network Extender and your broadband router This connection port is then us...

Page 14: ...ender 3 For best results place the Network Extender in an elevated location such as the top of a bookshelf or cabinet Figure 5 Network Extender Placement 4 Plug one end of the provided Ethernet cable into an available LAN port on your router and the other end into the LAN port on your Network Extender 1 5 Plug the power supply connector into the DC 12V power port located at the rear of the Network...

Page 15: ...equired for proper operation and E911 service If a GPS signal is not acquired after 30 to 60 minutes please see Configuring Your Device section To see the status of the GPS acquisition use the Admin website Local shown in Network Extender Admin Website Local section 7 When the Network Extender is plugged in the Power Status LED indicator will be solid blue ...

Page 16: ...ce the Network Extender is running check the following indicator lights o The GPS Indicator shows the GPS acquisition status and number of GPS satellites currently tracked o The Connected Devices shows the number of devices connected to the Network Extender with an active session 11 Press the button next to the display to show additional information about your Network Extender The display will aut...

Page 17: ... Dial 48 from your mobile phone and listen for the following confirmation You are under 4G LTE Network Extender coverage c Some phones may show a home icon when connected to the Network Extender The Network Extender s coverage depends on environmental factors such as physical structures and the strength of external cell towers To turn on Advanced Calling on your 4GLTE Verizon Wireless handset foll...

Page 18: ...er Guide v1 3 9 Samsung Apple iOS Go to Settings Cellular Cellular Data Options Enable LTE Voice Data Additionally on the My Verizon Mobile App enable Advance Calling feature for your phones Windows Go to Settings Cellular SIM SIM settings and turn ON Advanced Calling ...

Page 19: ... Extender sign in to the web interface by following these steps 1 Use a computer connected to the same LAN as the Network Extender 2 Press the button next to the display on the device to see your Network Extender s IP address 3 Open a browser and enter the IP address of the Network Extender into the address bar http ip address of network extender Note the IP address of the device once acquired can...

Page 20: ...password is LteFemtØ Case sensitive Note that the last character is a numeral zero The default password and all Network Extender settings can be set back to default by pressing the reset button located on the back of the unit for more than 10 seconds Figure 8 Network Extender Login Pop Up Window The Welcome page shows basic device information such as the Network Extender s MAC address GPS fix loca...

Page 21: ...e 9 Quick Reference Icons This icon will appear on your phone if the Network Extender is in service The map icon will show a pin point if GPS acquisition is complete If GPS acquisition is still in progress the icon will have a crossed out circle icon next to it The number next the device icon indicates the number of devices connected to the Network Extender with an active session Clicking on the q...

Page 22: ...ices page shows the current connected users as well as the peak Network Extender capacity utilization over the last hour and 24 hour period The value reported is the peak for that period Figure 10 Network Extender Connected Devices Page The capacity utilization chart shows the hourly trend of the device capacity in use over the last 8 hour period ...

Page 23: ...you to enable disable DHCP If DHCP is disabled you can also set the DNS information default gateway IP address and subnet mask The backhaul limit affects uplink speeds served by the Network Extender only and MTU size can also be set here Information regarding device settings is in the Configuring Your Device chapter Figure 11 Network Extender Network Settings Tab ...

Page 24: ...tender Advanced Settings tab allows you to set the device output power and view neighboring cell towers detected during the boot up scan This tab provides information on how the device is positioned with other Network Extenders in the network as well as Verizon cell sites Figure 12 Network Extender Advanced Settings Tab ...

Page 25: ...e v1 3 16 Samsung The Network Extender Change Password tab allows you to change the local Admin Password for the device In the event of a lost password pressing the RESET button for 10 seconds will reset the device to factory default settings Figure 13 Network Extender Change Password Tab ...

Page 26: ...status operational status and alerts that can be used for diagnostics and troubleshooting If the connectivity status shows a servers as not reachable confirm that the Network Extender is properly connected to the router has acquired an IP Address For LAN Routers with a firewall enabled please see Configuration Your Device chapter Figure 14 Network Extender Status Alerts Tab ...

Page 27: ... the About page shows the GPS satellite IDs and their signal strength The Network Extender requires continuous GPS signal If GPS signal is lost the unit can operate using the Network Extender s internal clock rather than GPS timing for approximately 24 hours after which it shall cease being operational Figure 15 GPS Tab ...

Page 28: ... updated every 30 seconds This graph starts populating when you arrive on this screen It will start over if you move to another screen and then come back to this one Every data point on the graph represents the peak value for a 30 second interval The second graph is an eight hour trend updated every hour This graph will maintain the history whether you stay on this screen or not Every data point r...

Page 29: ... 3 Network Extender Admin Website Local Verizon 4G LTE Network Extender User Guide v1 3 20 Samsung The Support tab on the About page contains the contact information for customer support Figure 17 Support Tab ...

Page 30: ...rver UDP 52428 Network Extender DNS Server UDP TCP 53 Network Extender VzW SeGW UDP 500 4500 More than one port may be used for multiple device installation Network Extender VzW SeGW ESP 50 NA When NAT PAT is not present VzW SeGW Network Extender ESP 50 NA When NAT PAT is not present The following table lists the IP addresses of each of the network elements that need to be included Table 2 Firewal...

Page 31: ...ovided GPS cable 7 Connect and secure the other end to the port on the Network Extender within the GPS antenna compartment 8 Place the antenna near a window where the GPS signal is stronger You can use double sided tape to secure the bottom of the GPS antenna to its new location Do not cover the antenna with tape 9 Replace the cover on the station and thread the cable through the opening at the ba...

Page 32: ... and then plug it back in again This allows the Network Extender to re initiate its startup sequence during which it detects the Ethernet connection GPS signal and communication with the Verizon Wireless network If the GPS signal is not detected even in the new location install the GPS extension cable and reposition the GPS antenna as shown in the Configuring Your Device The GPS antenna must stay ...

Page 33: ...chapter Alarms The following alarms may appear on the display of the Network Extender These alarms will be displayed on the Network Extender Admin website local Table 3 Alarms in the Network Extender Display Alarm Description Troubleshooting Out of Service Ethernet Port Down The Ethernet port or connection is not working The port connecting your device to the internet is not operational Please che...

Page 34: ...ce fails to download software and or configuration There is a communication problem in the network preventing downloading files necessary for setting the device up Please unplug your device and then plug it back in again Wait for 10 minutes and check if the alarm is cleared If the problem persists please contact Verizon Wireless Customer Service Out of Service Incorrect Bandwidth The unit is assig...

Page 35: ...ctly This alert should clear itself If the alert persists for a long time please check the number of users in the Connected Devices tab and see the capacity section of the user guide CLOCK_FAIL The clock is abnormal There is a failure preventing your device from functioning correctly If you are using GPS please ensure that the GPS antenna is installed in a location near the window If you are not a...

Page 36: ...mation after repositioning the antenna you may need to purchase and install an external outdoor antenna Please see the GPS outdoor antenna section of the user guide HOLDOVER_EXCEED GPS signal has been lost The device has lost GPS signal can no longer provide service Please ensure that the GPS antenna is installed in a location near the window If you are not able to receive GPS information after re...

Page 37: ...GPS Receiver HD High Definition HTTP HyperText Transport Protocol ID Identifier IP Internet Protocol IPSEC Internet Protocol Security System of Protocols ISP Internet Service Provider LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode LTE Long Term Evolution MAC Media Access Control MTU Maximum Transmission Unit NAT Network Address Translator PAT Port Address Translation RF...

Page 38: ...Verizon 4G LTE Network Extender User Guide Document Version 1 3 2016 Samsung Electronics Co Ltd All rights reserved ...