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Page 108: ...LECTRONICS CORPORATION Sharp Plaza Mahwah New Jersey 07495 1163 1 800 BE SHARP For additional information and product registration please visit www sharpusa com Printed in Korea T TINSE2624BHZZ XE A207 XE A23S ...

Page 109: ...ol 㩷 㩷 㩷 User s Manual 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 Thank you for downloading this PDF file Before reading this file please read Instruction Manual of XE A207 and XE A23S Save or print this file so that you can read when necessary 㩷 ...

Page 110: ... can use 5 ٨ Inserting and Removing an SD Memory Card 6 ٨ Formatting an SD Memory Card 6 Reading Data from SD Memory Card 7 Writing Data to SD Memory Card 8 Main Window of the Customer Support Tool 10 Appearance and details of the main window 10 To open data 11 Settings of a data folder 12 To Edit and Import Export Data 13 DEPT Department Screen 13 ٨ Appearance and details of the department Screen...

Page 111: ...details of the tax screen 26 ٨ To set taxes with the tax table 28 QuickBooks 29 ٨ Appearance and details of the QuickBooks screen 29 ٨ To send sales data from an SD memory card to QuickBooks Pro 30 Sample Operations 32 Exchanging and Editing Data 32 Creating Logo Data 35 Before Calling for Service 39 Trouble Shooting 39 Error Message List 40 㩷 ...

Page 112: ...ou can import sales data from the cash register and export it via SD memory card to QuickBooks Pro on your computer 㩷 Note on using Customer Support Tool Sharp Corporation bears no responsibility for errors made during use by the customer or a third party nor for any other malfunctions or damage to this product arising during use except where indemnity liability is required by law Your right to co...

Page 113: ... explain basic operation of Microsoft Windows 㩷 System requirements To use Customer Support Tool you need the environment below Operating system Windows XP SP3 32 bit edition Windows Vista SP2 32 bit edition 64 bit edition Windows 7 32 bit edition 64 bit edition Hardware requirements SD memory card interface Display resolution 800 x 600 SVGA or higher Color 16 bit High Color or higher Runtime envi...

Page 114: ...ry card Computer Customer Support Tool Cash register SD memory card 㩷 To use an SD memory card with the cash register refer to SD CARD Mode on page 95 in the Instruction Manual of XE A207 and XE A23S and Using SD Memory Card on page 5 in this manual Note You can use either an SD memory card or an SDHC memory card with the cash register In this manual we call both of them SD memory card 㩷 ...

Page 115: ...Start and Exit the Customer Support Tool Ɣ To start the Customer Support Tool 1 Double click PC LINK_A207U exe in the A207 folder which has been created after unzip extract decompression 㩷 The main window of the Customer Support Tool appears Note 䊶 The DEPT tab is selected immediately after starting Customer Support Tool 㩷 Notice 㩷 You cannot start the Customer Support Tool if it is already runnin...

Page 116: ...al SD memory card up to 32GB Format an SD memory card on your cash register before using it You cannot use a mini or micro SD memory card Notice 㩷 For handling an SD memory card refer to the manual attached to the SD memory card What you have saved on an SD memory card may be erased or destroyed in an accident or malfunction Sharp Corporation does not take responsibility for damage to data on the ...

Page 117: ...s all the data in it CAUTION Never turn the power off while the SD memory card is accessed 㩷 Ɣ Formatting an SD Memory Card When you use an SD memory card with the cash register for the first time be sure to format it on your cash register before writing programming data to it Also refer to SD CARD Mode on page 93 in the Instruction Manual of XE A207 and XE A23S Notice 㩷 Once you format an SD memo...

Page 118: ... For details of writing data to an SD memory card with the cash register refer to Data saving on page 94 in the Instruction Manual of XE A207 and XE A23S 㩷 2 Insert the SD memory card into an SD memory card slot of your computer or a card reader connected to your computer 㩷 3 Click File and then All to SD All from SD The All to SD All from SD dialog appears 4 Select a drive 5 Select a folder 6 Cli...

Page 119: ...nected to your computer 㩷 2 Click File and then All to SD All from SD The All to SD All from SD dialog appears 3 Select a drive 4 When you use a newly formatted SD memory card or when you want to write data into a new folder click New Folder When you do not create a new folder skip to Step 7 㩷 㩷 㩷 The new folder creation dialog appears 5 Type a folder name in the textbox 6 Click OK Notice 㩷 Read r...

Page 120: ...r is written into an SD memory card Note For details of reading data from an SD memory card into the cash register refer to Data loading on page 95 in the Instruction Manual of XE A207 and XE A23S 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 9 ...

Page 121: ...SD Write read cash register data to from an SD memory card 7 8 Setting Defines a data folder 12 File Exit Exits the Customer Support Tool 4 New Creates new department PLU or clerk data 15 18 21 Record Delete Deletes one department PLU or clerk data 15 19 22 About Shows version information 2 Tab You can select one of seven tabs DEPT PLU CLERK LOGO TEXT LOGO TAX or QuickBooks Click a tab and the set...

Page 122: ...he actual Windows account user name is represented by Username above You do not need to open the data folder or change the settings when using the default folder 1 Click File and then Open 㩷 㩷 㩷 㩷 㩷 㩷 The data folder selection dialog appears 2 Click a data folder 㩷 㩷 㩷 㩷 㩷 3 Click OK The confirmation dialog appears 㩷 Note If you re select a data folder that is already open the confirmation dialog ...

Page 123: ...The data folder selection dialog appears 3 Click a data folder 㩷 Note To create a new folder click Make New Folder and type a folder name 㩷 4 Click OK 㩷 The path to the data folder is displayed in the textbox 㩷 Note㩷 You can select or create a data folder by defining the path in the textbox 㩷 5 Click OK 㩷 The confirmation dialog appears 6 Click Yes The data folder is set 㩷 㩷 㩷 㩷 㩷 2 4 3 㪍㩷 1 5 ...

Page 124: ...㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 1 List of department data To see details of a department click the row of the department You can also see the details of the department by changing 6 DEPT CODE Up to 99 departments corresponding to department codes 01 to 99 are displayed Upon installation no department data has been created Read data from the cash register via an SD memory card or create a new d...

Page 125: ...ose both OPEN and PRESET you can input amount in either way If you do not choose either of them you cannot input the department Sales Type Select NORMAL or SICS single item cash sales as a sales type The default value is NORMAL HALO high amount lockout Input HALO in the textbox which can range from 0 to 999999 99 The default value is 999999 99 Note For details of register settings refer to the Ins...

Page 126: ...OK New department data is created 㩷 Notice 㩷 If you input an already existing department code an error message appears Click OK to close the error message box and follow the procedure above from Step 2 㩷 Ɣ To delete department data You can delete unnecessary department data 1 Select the department data you want to delete click Record and then Delete 㩷 㩷 㩷 You can also delete data by right clicking...

Page 127: ... the cash register you cannot delete the department code from the cash register with the Custommer Support Tool Delete the department code in the cash register directly 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 ...

Page 128: ...e PLU data by changing 5 PLU CODE In the default setting no PLU data has been created Read data from the cash register via an SD memory card or create new PLU data refer to the next section To create PLU data Notice 㩷 PLU code is also created when you create PLU data You cannot edit PLU code PLU code has five digits 2 TEXT Type a sales item name or a classification name of up to 16 letters in the ...

Page 129: ...d a PLU code Note For details of register settings refer to the Instruction Manual of XE A207 and XE A23S 5 PLU CODE The selected PLU code is displayed You can see another PLU data by the following procedure 1 Click inside of the PLU CODE textbox 㩷 㩷 㩷 㩷 The PLU code input dialog box appears 2 Input a PLU code in the textbox 3 Click OK Data with the selected code are shown on the PLU screen You ca...

Page 130: ... To delete PLU data You can delete unnecessary PLU data 1 Select the PLU data you want to delete click Record and select Delete 㩷 㩷 㩷 㩷 You can also delete data by right clicking the row of PLU data in the PLU data list and clicking Delete Record 㩷 㩷 The confirmation dialog for deleting a PLU code appears 2 Click Yes The PLU data is deleted 㩷 㩷 Notice 㩷 If there is already a PLU code in the cash r...

Page 131: ... to 25 clerk data corresponding to clerk codes 01 to 25 are displayed In the default setting no clerk data has been created Read data from the cash register via an SD memory card or create new clerk data refer to the next section To create clerk data Notice 㩷 A clerk code is set when Clerk data is created You cannot edit a clerk code afterward 2 TEXT Type up to 16 letters such as a clerk name in t...

Page 132: ...he clerk code selection with the button or button 5 Get from SD Click this button to read the clerk setting data from an SD memory card 6 Send to SD Click this button to write the clerk setting data to an SD memory card 㩷 Ɣ To create clerk data You can create new clerk data with the procedure below 1 Click Record and then New 㩷 㩷 㩷 You can also create data by right clicking on the clerk data list ...

Page 133: ...clerk data you want to delete click Record and then Delete 㩷 㩷 㩷 You can also delete data by right clicking the data in the clerk data list and clicking Delete Record 㩷 㩷 The confirmation dialog appears 2 Click Yes The clerk data is deleted 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 1 1 2 ...

Page 134: ...Type letters in the textbox You can input up to six lines of 30 letters In the default setting the textbox is empty Notice 㩷 Use letters only that can be displayed or printed by the cash register For appropriate letters refer to page 47 in the Instruction Manual of XE A207 and XE A23S 2 Get from SD Click this button to read the logo text data from an SD memory card 3 Send to SD Click this button t...

Page 135: ...ected image file is shown in the preview box IMAGE FILE The path of the selected file is displayed You can select a file by inputting the path directly or by dragging and dropping the image file into the textbox Select button Click this button to open the file selection dialog You can select an image file for the logo Notice 㩷 You can create an image file with Paint a Microsoft Windows component o...

Page 136: ...quirements below Format bitmap bmp Color monochrome Size 360 x 130 pixels Black rate less than 35 㵰Black rate㵱 means proportion of black parts in the whole area If your image file does not satisfy the above requirements an error message appears Reduce the black part shrink the whole size or change the black part into a shaded one 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 ...

Page 137: ...e tax table information since it changes by municipality 㩷 Ɣ Appearance and details of the tax screen 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 1 List of tax data To see details of a tax click the row of the tax You can also see the details of the tax data by changing 7 TAX NO Four tax data corresponding to tax numbers 1 to 4 are displayed 2 RATE Input a tax rate in the textbox The default value is ...

Page 138: ... message appears in cases below TYPE is not TABLE TAX RATE is 0 Figures are not arranged in an ascending order The quantity of Amount data values is not sufficient 6 CYCLE The cycle is calculated when you click Table tax adjustment You can also input the value manually The default value is 0 00 Also refer to Tax Programming on page 81 in the Instruction Manual of XE A207 and XE A23S 7 TAX NO The s...

Page 139: ...m breakpoint in the second cell of the Amount column The tax one cent higher than the initial minimum tax is displayed in the second cell of the Tax column 6 Repeat the above procedure The Tax column is automatically filled when you input the amount When you enter minimum breakpoints in order the difference between a minimum breakpoint and the next one is repeated cyclically You can set up to 73 r...

Page 140: ...uickBooks in the main window of Customer Support Tool Ɣ Appearance and details of the QuickBooks screen 1 QuickBooks To send sales data from the cash register to QuickBooks Pro click QuickBooks Note Before using this function install QuickBooks Pro 2010 or QuickBooks Pro 2011 on the computer on which you are using Customer Support Tool 1 ...

Page 141: ... 5 Select a folder 6 Click OK 㩷 㩷 㩷 㩷 㩷 The confirmation dialog appears 7 Click Yes Notice 㩷 If there is no folder containing today s sales data on the SD memory card an error message appears Click OK to close the error message box Note When you use Customer Support Tool for the first time the Application with No Certificate dialog appears 1 Select Yes always allow access even if QuickBooks Pro is...

Page 142: ...ccount name is displayed When you send sales data at the second time or later the name you have selected at the previous time is displayed 㩷 10 Click OK Customer Support Tool starts to send data from the SD memory card to QuickBooks Pro It takes some time for Customer Support Tool to finish sending the data When it finishes sending data the Complete dialog appears 11 Click OK to close the dialog 1...

Page 143: ...stomer Support Tool 1 Reading department data from an SD memory card 2 Changing the department setting 3 Writing the department data to the SD memory card For details of the operation see each section in this manual 㩷 1 Prepare an SD memory card on which data has been imported from the cash register 2 Insert the SD memory card into an SD memory card slot of your computer 3 Double click PC LINK_A20...

Page 144: ... inside of the DEPT CODE box The DEPT CODE input dialog appears 7 Input 15 for example in the textbox 㩷 8 Click OK Department data whose code is 15 is shown 9 Delete DEPT 15 in the TEXT textbox and type Beverage as an example 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 6 7 8 9 ...

Page 145: ...ory card 12 Click File and then Exit Department data you have edited are saved in the data folder and Customer Support Tool finishes 㩷 㩷 㩷 Note About how to send data from the SD memory card to the cash register refer to Data loading on page 95 in the Instruction Manual of XE A207 and XE A23S 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 12 10 11 ...

Page 146: ... or online help of Paint Note In Paint of Windows 7 appearance of screens or functions is different from that of previous versions You cannot create logo data with the procedure below using Paint of Windows XP or Windows Vista If you are using Windows XP or Windows Vista to create logo data please refer to the online help of each version 㩷 1 Insert an SD memory card into an SD memory card slot of ...

Page 147: ...6 Type the name of logo you have created in the textbox 7 Select Monochrome Bitmap bmp dib as Save as type 8 Click Save 㩷 㩷 The confirmation dialog appears 9 Click OK The logo is saved 㩷 10 Click at the upper left corner and then Exit Paint finishes 㩷 㩷 㩷 㩷 㩷 11 Double click PC LINK_A207U exe in the A207 folder which has been created after decompression 㩷 㩷 㩷 㩷 㩷 㩷 㩷 5 6 7 8 9 10 11 ...

Page 148: ... LOGO tab 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 13 Click Select 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 The Open dialog appears 14 Select the logo you have created 15 Click Open 㩷 The logo data is previewed 㩷 16 Click Send to SD The logo data is written to an SD memory card 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 㩷 12 13 14 15 16 ...

Page 149: ...u have edited is saved in the data folder and Customer Support Tool finishes 㩷 㩷 㩷 㩷 Note About how to send data from the SD memory card to the cash register refer to Data loading on page 95 in the Instruction Manual of XE A207 and XE A23S 㩷 17 ...

Page 150: ... SD memory card If the black rate of the bitmap picture is beyond the limitation reduce the proportion of black part or adjust position of black part so that black parts do not concentrate in any particular area The black rate has to be less than 35 in whole and 30 in part Cannot type letters in the textbox of Customer Support Tool Some textboxes such as TEXT or PRICE have limitations about number...

Page 151: ...or button in the left lower part of the screen Already same CLERK code exists That code is already used To create a new code input a code that does not exist in the list To select a code click the row in the list or change the code with the or button in the left lower part of the screen Drive is not specified Click the name of the displayed drive and then OK Input the folder path Input the correct...

Page 152: ... displayed folder and then OK The file cannot be preserved The file cannot be written for some reason Check whether the data folder you have specified is read only or full Failed to save the file Do you want to exit PC LINK The file cannot be written for some reason Check whether the data folder you have specified is read only or full Mini value is x Input the value more than the value displayed M...

Page 153: ...㩷 SHARP ELECTRONICS CORPORATION Sharp Plaza Mahwah New Jersey 07495 1163 1 800 BE SHARP For additional information and product registration please visit www sharpusa com 㩷 ...