Siemens M440, Troubleshooting Manual

Page 1: ...ing rights created by patent grant or registration of a utility model or design are reserved Print No S i e m e n s M e d i c a l S o l u t i o n s G r o s s R630 R640 M440 M450 System Troubleshooting Guide TD 2007 TD00 400 840 10 03 02 Replaces TD00 400 840 10 02 02 English Doc Gen Date 02 08 CELSIUS Workstation 10049274 10140000 10140797 10143265 10143511 10144821 10145184 10281993 ...

Page 2: ...e to order current revision levels Disclaimer The installation and service of equipment described herein is to be performed by qualified personnel who are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or one of its affiliates to provide such services Assemblers and other persons who are not employed by or otherwise directly affiliated with or authorized by...

Page 3: ...the boot sequence on R640 R630 17 Setting the boot sequence on M440 M450 17 Changing back to the original BIOS settings 19 Setting the boot sequence on R640 R630 19 Setting the boot sequence on M440 M450 19 4 _______ Troubleshooting with BIOS_______________________________________ 20 Information about fans power supply and lithium battery 20 R630 R640 20 M440 M450 20 5 _______ Troubleshooting with...

Page 4: ...4 Table of Contents R630 R640 M440 M450 TD00 400 840 10 03 02 Siemens 02 08 CS SD SP CO Page 4 of 32 Medical Solutions 7 _______ Changes to previous version _____________________________________ 31 ...

Page 5: ...Page 5 of 32 Medical Solutions 1 1General information Scope and purpose 0 This document describes the hardware troubleshooting procedure for Celsius R630 R640 and M440 M450 computers using the BIOS functionality and the DIFS16P Diagnosis Inventory Feedback in Service 16 bit PC diagnostic SW ...

Page 6: ...P CO Page 6 of 32 Medical Solutions Use of storage media 1 1 NOTE Use medical grade CD Rs and DVD Rs only Medical grade media are available through the Siemens rep resentative For further information about the handling of storage media see the corresponding Operator Manual of the system ...

Page 7: ...d only by CSEs who have completed a product training course which has the Celsius PC component included or a web based training for Celsius PCs DIFS16P HW diagnostic SW available as service tool at CSML Stock P N 102 81 993 DIFS PC test tool Standard service tool kit Replacement of parts TD00 400 841 01 for R630 TD00 400 841 10 for R640 TD00 400 841 40 for M440 M450 Static Dissipative Field Servic...

Page 8: ...DIAGNOSIS Configure for example to set the level of a test to level 2 use the combination Alt 2 To switch between the navigation and the worktop use the left and right arrow keys Levels 0 The Test and Diagnosis Tool DIFS16P has 4 major characteristics It provides information about the hardware inventory and it offers testing and diagnosis functionality in different degrees of inspection It offers ...

Page 9: ...test line bounce test random block test random address test butterfly test and random sequence test Graphics Checks the video memory chips with several patterns Hard disk Read only test for IDE and SCSI hard disk drives Level 1 is configured to run for a maximum of 2 min of reading Level 2 makes a 20 minute read test and then starts the smart self test Level 3 is configured to run on 100 of the ha...

Page 10: ...3 02 Siemens 02 08 CS SD SP CO Page 10 of 32 Medical Solutions LAN adapter Uses 3rd party LAN test tool of the LAN chip manufacturer to test the LAN adapters USB inventory check On supported hardware the connected USB devices are shown in the Current Inven tory ...

Page 11: ... on the device The indicators are found on the front of the housing Which indicators are installed on your device depends on the configuration level you have selected Fig 1 R640 M440 M450 indicators Pos 1 Hard disk indicator Pos 2 Power on indicator Pos 3 Drive indicator e g DVD Pos 4 Floppy disk indicator optional Pos 5 SmartCard reader indicator optional ...

Page 12: ...R630 R640 M440 M450 TD00 400 840 10 03 02 Siemens 02 08 CS SD SP CO Page 12 of 32 Medical Solutions Fig 2 R630_Indicators Pos 1 LCD status indicator panel Pos 2 SmartCard reader indicator Pos 3 CD ROM indicator Pos 4 Floppy disk indicator ...

Page 13: ...840 10 03 02 R630 R640 M440 M450 02 08 CS SD SP CO Indicators present on the device 13 Page 13 of 32 Medical Solutions Hard disk indicator 2 1 This indicator lights up when the hard disk drive of the device is accessed ...

Page 14: ...has been switched off by holding the ON OFF switch see Trouble shooting and tips The indicator lights up orange The device is ready to operate or in energy saving mode When the power but ton is switched on the device switches on or returns to the state it was in before the energy saving mode NOTE When the device is in energy saving mode it must not be disconnected from the mains supply or data los...

Page 15: ... M450 02 08 CS SD SP CO Indicators present on the device 15 Page 15 of 32 Medical Solutions Drive indicator e g DVD 2 3 The indicator lights up when the CD ROM or DVD drive is accessed You may only remove the CD or DVD when the indicator is dark ...

Page 16: ... TD00 400 840 10 03 02 Siemens 02 08 CS SD SP CO Page 16 of 32 Medical Solutions Floppy disk indicator optional 2 4 The indicator lights up when the floppy disk drive of the device is accessed You may only remove the floppy disk when the indicator is unlit ...

Page 17: ...setting after the test is finished According to the Help text on right side of the screen set the CD DVD ROM as the First Boot Device Press the F10 button to save You will be asked to SAVE to CMOS and EXIT Approve with y and press Enter The computer will reboot automatically using the new BIOS settings NOTE Now you can run the DIFS tool by booting from CD When you have finished with the DIFS tool ...

Page 18: ...lutions Approve with y and press Enter The computer will reboot automatically using the new BIOS settings NOTE Now you can run the DIFS tool by booting from CD When you have finished with the DIFS tool don t forget to reset the BIOS back to the original settings Changing back to the original BIOS settings p 19 ...

Page 19: ...appear According to the Help text on right side of the screen set the the boot device back to the original setting you noted previously Press the F10 button to save You will be asked to SAVE to CMOS and EXIT Approve with y and press Enter The computer will reboot automatically using the new BIOS settings Setting the boot sequence on M440 M450 0 Select Boot Options in the Main menu Press Enter Sele...

Page 20: ...tion screen will appear Fans Check to make sure that all fans listed are running An RPM value must be shown Visu ally check any fan for which this information is not shown The RPM value depends on the temperature and can vary Power supply Check the value for VCC 5V and VCC 12V for R640 or the WB 5V WB 12V and WB 12V The permissible range is 5 If the system is unstable and this range is exceeded th...

Page 21: ... Solutions Go to the Advanced menu select System Management and press Enter An information screen will appear Fans The status of all fans should be OK Power supply The status should be OK Lithium battery The status for Battery state should be OK NOTE To leave the BIOS go to the EXIT menu and select Quit without saving ...

Page 22: ...g with DIFS16P Starting the DIFS tool 0 Boot the PC from the DIFS CD If the DIFS tool asks for a report file press return There is no need to save a report file After booting the DIFS tool shows the hardware inventory of the machine see Fig 3 p 22 as an example for a Celsius Fig 3 SC1 The inventory screen shows information about the current hardware ...

Page 23: ...mputer will be tested within approx 5 min utes Fig 4 p 23 Fig 4 SC2 Diagnosis is running Fig 5 SC3 Result of the diagnosis with details about the fault detected DIFS then shows the result of the diagnosis with ECS code the location of the error and additional details of the failure Fig 5 p 23 If a defect couldn t be found in Level1 select the Level2 menu item on the left hand panel for further tes...

Page 24: ...s Fig 6 SC4 Test and level selection for a user configured diagnosis Level 2 scans more deeply than Level1 but is more time consuming DIFS then shows the result of the diagnosis with ECS Code the location of the error and additional details of the failure If a defect could not be found in Level2 you can also select a single test in the Diagno sis Configure dialog Fig 6 p 24 This test takes a minim...

Page 25: ...e part order the part and verify the results If the DIFS tool detects a defective part that is not available as a spare part order the entire PC and verify the results After hardware repair verification must be made by an additional diagnosis run on the same level as that on which the error was found The verification step must be made even if the DIFS tool does not find an error or the tool could ...

Page 26: ...ot operation Press the Pause button when the following screen is shown just an example Fig 7 Defective hard disk In this example hard disks 1 to 3 ID 0 to 2 are defective BIOSLOG Errors 0 BIOSLOG Errors are logged failures which have appeared in the past These errors don t indicate an already existent problem They only should be handled as a hint to the may defective component Fig 8 Clear BIOSLOG ...

Page 27: ...ration of Trade Unions Only professional quality tools may be used Switch the unit off and pull the power plug out of the mains socket Never use sharp objects such as screwdrivers scissors or knives to remove covers NOTICE E Boards with electrostatic sensitive devices ESD are marked with the label shown at left NOTICE When you handle boards fitted with ESDs you must under all circumstances observe...

Page 28: ...paratory work steps 6 1 De energize workstation by removing the power plug from the mains supply The service technician must connect himself to the workstation with a suitable ground ing strap Electrostatic charging caused by the air flow of the vacuum cleaner must be avoided Remove the side panel Remove air duct s ...

Page 29: ... clean fan separately if possible Remove all visible fluff with the vacuum cleaner Check whether the vanes on the heat sinks and heat pipes are free of contamination Subsequently remove any loose remains with the vacuum cleaner Reinstall fan after cleaning Reinstall air duct Close side panel Plug in power supply Switch on boot and test the system ...

Page 30: ...3 Do not touch electronic components with the nozzle There is a risk of damage Use only vacuum cleaners with adjustable power settings Start with minimum power If the result is not satisfactory slowly increase the power level Be extremely careful with the inside cables so that these are not accidentally pulled from their sockets ...

Page 31: ...400 840 10 03 02 R630 R640 M440 M450 02 08 CS SD SP CO Changes to previous version 31 Page 31 of 32 Medical Solutions 7 7Changes to previous version New section BIOSLOG Errors in chapter Troubleshooting with DIFS16P ...

Page 32: ...32 Changes to previous version R630 R640 M440 M450 TD00 400 840 10 03 02 Siemens 02 08 CS SD SP CO Page 32 of 32 Medical Solutions ...