SkyStream TWO, User Manual

Page 1: ...Skystream TWO User Manual ...

Page 2: ...g to the Internet 3 Setting Date and Time Important 3 Home Screen Apps 4 5 How to add and remove apps from the bottom row 5 Settings 6 11 Unit On Off Sleep Settings 12 Media Center Troubleshooting 13 15 Wi Fi Troubleshooting 16 19 ...

Page 3: ...ord Wi Fi passwords are case sensitive LAN Ethernet Connect your own LAN Ethernet cable Not included to the box from your router go to Settings Network Scroll down to Ethernet and make sure it is connected Setting Date and Time Very Important Setting the correct date and time IMPORTANT DO NOT SKIP THIS STEP Go to Settings Date Time Click on Automatic Date and Time Click on Use Network Provided Tim...

Page 4: ...ount required This is where you can download a huge amount of Android apps and games Amazon Instant Video This is the official Amazon Instant Video App Amazon Prime Subscription Required Quick Support This application is used by our support team if we need to log into your device to provide a fix or update something This app will not do anything on its own A customer support representative will gi...

Page 5: ...it s home screen Click on the plus sign on the right side of the row or apps A fold will open from the bottom of the screen that shows two rows of apps You can click down to see the other apps that are installed To remove an app find the app that you want to remove It will have a green check mark Click on the app to remove the check mark Press the back button and the app will be removed To add an ...

Page 6: ...T YOU ARE DOING Open This will open the selected app Uninstall This will permanently delete the application and any data that may have been saved Clear Data This will delete any data saved in an app This will make it like the app was just installed All user data will be deleted DO NOT EVER DO THIS FOR THE MEDIA CENTER Clear Cache This will delete data that the app has acquired through use This can...

Page 7: ...ou the option to change the settings for the screen saver The default screen saver is a clock It activates after 1 hour of inactivity Storage Reset This section will give you the ability to see how much data is stored on your device You can also do a factory reset in this section DO NOT DO A FACTORY RESET WITHOUT FIRST SPEAKING TO OUR TECH SUPPORT TEAM YOU WILL LOSE ALL OF YOUR APPS AND DATA Inter...

Page 8: ...to set the time based on your specific time zone The device is set to the US Eastern Time Zone by default Use 24 hour format This section will allow you to toggle between 12 hour time AM PM to 24 hour time military time Language This section will allow you to change the language that the device shows Please note that most app will show the language they were built in Keyboard The device only comes...

Page 9: ...e unit unable to display on your TV and will require a factory reset Screen Position This section will allow you to zoom in our out to make the display of the unit fit your TV After finding the right amount of zoom that fits your TV press the back button on your remote to lock in the setting HDR to SDR SDR to HDR These settings will be automatically set properly by the device for your TV There is ...

Page 10: ...tion enables the sound to be sent through an HDMI cable to a Surround Sound System This is also known as HDMI Pass through Upgrade bluetoothremote Leave this setting alone More Settings More settings is just another screen for the settings that have already been covered in this manual Add Accessory This section will allow you to pair Bluetooth devices with your unit When you click on it it will au...

Page 11: ...ault This setting will allow you to install applications from app stores outside of the Google Play store SkyStream holds no liability for any app that YOU install Verify Apps This is set to on by default This setting will give you a warning pop up when you try to install any app from outside of the Google Play store SkyStream holds no liability for any app that YOU install Add Account This sectio...

Page 12: ...er button A pop up will appear asking if you want to Power Off or Restart Highlight Power Off and press the OK button The unit will power down completely Stock Remote Sleep Tap the power button once The unit will go into sleep mode Power Off Press and hold the red power button A pop up will appear asking if you want to Power Off or Restart Highlight Power Off and press the OK button The unit will ...

Page 13: ...make the status bar go away Stock Remote Simply press the back button once I get a black screen when I open the Media Center This can happen if you do not close the Media Center properly by clicking on the power icon at the bottom left of the screen and letting the program close on its own To fix the black screen press the home button on your remote click on settings click on apps scroll over down...

Page 14: ...er of those work try pressing the mute button on your remote 4 If none of those worked press the F8 on your keyboard This is the mute button in the Media Center The audio is ahead or behind of the video This can happen on certain links Honestly the best way to remedy this is to exit that stream and choose a different one But you can adjust the Audio Offset and try to make the audio and video sync ...

Page 15: ...sk you to Pair Certain link sources will ask you to pair in order to be able to view their stream The easiest way to not have to pair to watch a link source is to simply choose another link However if you want to pair and watch that particular stream it is actually pretty easy Use another device such as a phone tablet or computer Type in the website address that is listed on your TV screen and cli...

Page 16: ...s signal The wireless network name sometimes called the SSID is either the default name that was set by your ISP or router manufacturer or the name you chose when you set up your wireless network How to find your wireless network name Check to see which network your computer or mobile device is connected to The SkyStream device will connect to the same network If you cannot remember the name of yo...

Page 17: ... Symbols or Numbers Enter the password correctly If you believe you know your wireless password but it is not working try re entering it It is easy to make a mistake entering your password and remember that network passwords are case sensitive 1 Check to see that your router is working properly Using your computer or mobile device connect to your home network and try accessing the internet by laun...

Page 18: ...he signal will get stronger If you can move them so there are fewer objects and walls between them the signal will get stronger Perhaps you can try moving the Skystream device closer temporarily so as to verify that the signal strength is the problem Try re orienting the router s antennas Try moving either your router or the Skystream device Sometimes just a few inches or feet can make a differenc...

Page 19: ...the back of the device A hardwired connection will almost always provide faster more reliable internet speeds Or Ethernet might be a temporary solution to verify that the wireless connection is your real problem Move the Skystream TWO to a different TV that is closer to your wireless router 3 Restart your SkyStream device and your router Unplug the SkyStream device from the power source wait a few...

Page 20: ...n the Media Center app are developed and maintained by third party developers that have no affiliation with SkyStream Certain applications can go down from time to time SkyStream has no control over these applications and cannot fix them Most applications are fixed quickly by the developer but as we have no affiliation with any developers we have no way to provide timelines for fixes If an applica...

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Page 22: ...yStream Technologies does not promote suggest the facilitation of or actively enable the infringement of or unauthorized access to digital media or other protected content SkyStream the SkyStream Logo SkyStreamTV Now This is Streaming and Stream TV and Watch Movies Online are trademarks and or registered trademarks of SkyStream Technologies LLC in the United States ...