Skyzer Ingenico 5100, Operating Manual

Page 1: ...Ingenico 5100 ANZ Version 4 8 Operating Guide VERSION 1 1 Document ID 0072...

Page 2: ...2 3 Port Layout 14 2 2 4 Installation of an i3010 Pinpad 15 3 PASSWORDS 17 4 SETUP 18 4 1 FLOWCHART CONFIGURATION 18 4 1 1 Overview Procedure to Activate ANZ Terminal 18 4 1 2 Dial Up Configuration Fl...

Page 3: ...tality Top Up Authorisation 63 5 10 3 2 Hospitality Extra Charges Transaction 64 5 11 CHEQUE VERIFICATION AUTHORISATION 65 5 12 MERCHANT ADMINISTRATION FUNCTIONS 66 5 12 1 Terminal Totals 66 5 12 2 Se...

Page 4: ...E Version 1 1 TABLE OF FIGURES Figure 1 Features of the Ingenico 5100 7 Figure 2 i5100 Keyboard 8 Figure 3 Features of Ingenico i3010 12 Figure 4 i3010 Keyboard 13 Figure 5 Cable Port Locations 79 Fig...

Page 5: ...New Zealand Ingenico 5100 ANZ Operating Manual Dealers ANZ Operating Guide Ingenico 5100 ANZ Version 4 8 Operating Guide doc DOCUMENT OWNER All changes to this document must be approved and signed off...

Page 6: ...on of Skyzer s Ingenico 5100 EFTPOS terminal in New Zealand 2 HARDWARE OVERVIEW 2 1 The INGENICO 5100 Terminal The Ingenico 5100 Terminal consists of the following elements The Terminal Handset The ca...

Page 7: ...RSION 4 8 OPERATING GUIDE Version 1 1 Easy loading printer 2 1 1 Features of the i5100 Figure 1 Features of the Ingenico 5100 Smart card reader Large graphic backlit display Connection Ports SAM compa...

Page 8: ...aracter The Red CANCEL key cancels the procedure in progress goes to idle state The Green ENTER key validates the input selections and information 2 1 2 The i5100 Keyboard These are the 0 to 9 keys Th...

Page 9: ...EED Key The FEED key is used to feed the paper on the receipt printer 2 1 2 6 Soft Function Keys These are the three keys located just below the display screen also referred to as CHQ SAV CR They are...

Page 10: ...n be read either from bottom to top or from top to bottom with the stripe facing the terminal Use a regular movement in order to ensure a reliable card read 2 1 3 2 Smart Card IC Card Insert the card...

Page 11: ...ERSION 4 8 OPERATING GUIDE Version 1 1 2 2 The INGENICO i3010 Pinpad The Ingenico i3010 pinpad consists of the following elements The pinpad handset The pinpad cable that connects the pinpad to the i5...

Page 12: ...R TECHNOLOGIES PAGE 12 OF 81 INGENICO 5100 ANZ VERSION 4 8 OPERATING GUIDE Version 1 1 2 2 1 Features of the i3010 Pinpad Figure 3 Features of Ingenico i3010 18 key keyboard Backlit display Connection...

Page 13: ...oft function Navigation keys located directly under the display CHQ SAV CR to allow the user to select options on the display 2 2 2 1 Keypad These are the 0 to 9 keys They are used for PIN entry Keybo...

Page 14: ...n to the main display 2 2 2 5 Function Key The FUNCTION key is disabled 2 2 2 6 Feed Key The FEED key is disabled 2 2 2 7 Soft Function Keys These are the three keys located just below the display scr...

Page 15: ...100 terminal will be displaying Initializing DUKPT Please Wait aprox 20 sec while synchronising with the i3010 pinpad 6 The i3010 pinpad will begin the 2 phase synchronisation process automatically Th...

Page 16: ...will prompt for the serial number of the i3010 pinpad to be entered Key the 10 digit serial number found on the back of the i3010 pinpad into the i5100 terminal and press ENTER 11 The i5100 terminal w...

Page 17: ...SSWORD PAGE NUMBER EFTPOS Configuration 3824 24 Multi Merchant Configuration 7418 30 Reset Merchant Configuration Memory Reset 9902 32 Remote Key Injection Initialisation 87 33 Enable Disable Terminal...

Page 18: ...INIT REQUIRED appears at attempted logon then refer to page 33 for instructions to perform RKI then proceed to logon terminal TERMINAL CONFIGURATION FUNC 3824 Configure the Terminal ID and select pre...

Page 19: ...The Ingenico 5100 can be configured to operate via Dynamic Host Configuration Protocol DHCP or Static IP address depending on the router connectivity configuration Dynamic Host Configuration Protocol...

Page 20: ...uired and press ENTER To put in a pause or wait put in the character A by pressing 2 and then FUNC The HOST PHONE NO is set by default as 08796 Press ENTER Save Config Y N Press ENTER to save or CLEAR...

Page 21: ...RT YES ena NO Enable DHCP Y N 1 YES is selected by default Press ENTER If the site requires static IP address press 2 NO Press ENTER COMPLETED START TCP IP Y N Press ENTER to start TCP IP or CLEAR to...

Page 22: ...dary Host IP address is set as default 156 13 216 220 press ENTER Manually key in the Static IP address Subnet Mask Gateway IP address followed by ENTER START YES NO Enable DHCP Y N 1 YES is selected...

Page 23: ...merchants START Press ENTER at the CONFIG PARAMS Terminal will display activated merchants 1 Merchant 1 2 Merchant 2 3 Merchant 3 Press the corresponding number key followed by the ENTER to select fo...

Page 24: ...ID XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX This parameter specifies the Terminal ID that ENZ assigns to the terminal Press ENTER 5 0 NII NII NII NII 030 030 030 030 This parameter spe...

Page 25: ...this is the same as Tone dial however the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host This is used where the quality of the dial...

Page 26: ...6001 6001 6001 This parameter specifies the TCP IP Port Number of the ENZ IP Host Press ENTER 5 0 ENABLE DHCP Y N ENABLE DHCP Y N ENABLE DHCP Y N ENABLE DHCP Y N 1 1 1 1 YES 2 YES 2 YES 2 YES 2 NO NO...

Page 27: ...o call the host This is used where the quality of the dial tone is low 10 0 PABX PABX PABX PABX 1A 1A 1A 1A Press ENTER to bypass if no PABX prefix is required This parameter specifies the PABX number...

Page 28: ...6001 This parameter specifies the TCP IP Port Number of the ENZ IP Host Press ENTER 5 0 ENABLE DHCP Y N ENABLE DHCP Y N ENABLE DHCP Y N ENABLE DHCP Y N 1 1 1 1 YES 2 YES 2 YES 2 YES 2 NO NO NO NO Pres...

Page 29: ...inal prompts to save configuration Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen 10 0 START TCP IP Y N START TCP IP Y N START TCP IP Y N START TCP...

Page 30: ...ter 30 seconds of inactivity 4 0 ACTIVE MERCHANTS ACTIVE MERCHANTS ACTIVE MERCHANTS ACTIVE MERCHANTS 12345678 12345678 12345678 12345678 Press 3 to Set Active Merchants Incrementally enter the number...

Page 31: ...tivating selected merchants If there are Tipping or Hospitality transactions stored on the terminal they ll require be uploading or completing prior to deactivating selected merchants Step Terminal Di...

Page 32: ...r SAV or press the corresponding number on the terminal to select the required Merchant followed by ENTER 4 0 RESET RESET RESET RESET MERCHANT CONFIG MERCHANT CONFIG MERCHANT CONFIG MERCHANT CONFIG EN...

Page 33: ...escription 1 0 EFTPOS NZ LTD Press FUNC 2 0 FUNCTION FUNCTION FUNCTION FUNCTION Key in 87 and press ENTER 3 0 REMOTE INIT REMOTE INIT REMOTE INIT REMOTE INIT IN PROGRESS IN PROGRESS IN PROGRESS IN PRO...

Page 34: ...CHEQUE AUTH CHEQUE AUTH CHEQUE AUTH OFF OFF OFF OFF Press CHQ to enable or disable the CHEQUE AUTHORISATION function followed by ENTER key 7 0 CC TIPPING CC TIPPING CC TIPPING CC TIPPING OFF OFF OFF...

Page 35: ...or press CANCEL to disable the INTERFACED function and press ENTER 12 1 LICENSE KEY LICENSE KEY LICENSE KEY LICENSE KEY XXXXXXX XXXXXXX XXXXXXX XXXXXXX Key in the License Key and press ENTER NOTE The...

Page 36: ...er When complete press ENTER to go to next line 4 0 MERCHANT NAME MERCHANT NAME MERCHANT NAME MERCHANT NAME XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX This parameter specifies...

Page 37: ...d number of spaces before keying in text To insert a space press 1 followed by the function key 5 times for a single space Repeat until required number of spaces has appeared Alphanumeric Key Entry Th...

Page 38: ...chant to restart the terminal by following the steps below Step Terminal Display Description 1 0 EFTPOS NZ LTD Press FUNC 2 0 FUNCTION FUNCTION FUNCTION FUNCTION Key in 86 and press ENTER 3 0 RESTART...

Page 39: ...merchant will need to be logged on individually 3 0 P P P PROCESSING NOW ROCESSING NOW ROCESSING NOW ROCESSING NOW PROCESSING NOW will be displayed 4 0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED ACCEPTED wil...

Page 40: ...t the cardholder s card 3 0 PURCHASE AMOUNT PURCHASE AMOUNT PURCHASE AMOUNT PURCHASE AMOUNT XX XX XX XX XX XX XX XX Key in the purchase amount and press ENTER 4 0 CASH OUT AMOUNT CASH OUT AMOUNT CASH...

Page 41: ...RATING GUIDE Version 1 1 10 0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 11 0 DECLINED DECLINED DECLINED DECLINED Transaction h...

Page 42: ...rawal amount followed by the ENTER key NOTE Cash amounts must be multiples of the minimum currency increment 10 cents 4 0 A A A AWAITING ACCOUNT WAITING ACCOUNT WAITING ACCOUNT WAITING ACCOUNT The ter...

Page 43: ...tion as each terminal ID will be unique 3 0 AWAITING MER PIN AWAITING MER PIN AWAITING MER PIN AWAITING MER PIN Terminal waits on the Merchant Pin 4 0 MERCHANT PIN MERCHANT PIN MERCHANT PIN MERCHANT P...

Page 44: ...count type on the pinpad 16 0 ACCOUNT XX XX ACCOUNT XX XX ACCOUNT XX XX ACCOUNT XX XX CHQ SAV CR CHQ SAV CR CHQ SAV CR CHQ SAV CR The pinpad will prompt for account selection Ask the cardholder to sel...

Page 45: ...both terminal and pinpad screen The merchant presses the ENTER key to accept the cardholder s signature after signature matches with the card 23 0 SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED S...

Page 46: ...he card number and press ENTER 4 0 EXP EXP EXP EXPIRY MMYY IRY MMYY IRY MMYY IRY MMYY XXXX XXXX XXXX XXXX Enter the expiry date as shown on card Ensure that numbers are in month year format Key in exp...

Page 47: ...a refund transaction 6 0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR INSERT CARD INSERT CARD INSERT CARD INSERT CARD Press FUNC at SWIPE OR INSERT CARD prompt 7 0 CARD NUMBER CARD NUMBER CARD NUMBER CARD NUMB...

Page 48: ...VERSION 4 8 OPERATING GUIDE Version 1 1 13 0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt 14 0 DECLINED DECLINED DECLINED DECLINED Transaction h...

Page 49: ...ntil the REMOVE CARD prompt is displayed If the card is removed to early the transaction will be cancelled 3 0 PURCHASE AMOUNT PURCHASE AMOUNT PURCHASE AMOUNT PURCHASE AMOUNT 0 00 0 00 0 00 0 00 Key i...

Page 50: ...nsaction 15 0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 16 0 REMOVE CARD REMOVE CARD REMOVE CARD REMOVE CARD Remove card f...

Page 51: ...ansaction is enabled the merchant has the ability to swipe or insert the card to begin the Authorisation transaction Only applicable when manually selecting Auth transaction Press ENTER to scroll thro...

Page 52: ...rieving the selected transaction from the terminal 5 0 TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX TRAN XXXXXX AUTH AUTH AUTH AUTH CARD XXXXXX XXXX CARD XXXXXX XXXX CARD XXXXXX XXXX CARD XXXXXX XXXX TOTAL AMT...

Page 53: ...NUMBER TRANS NUMBER TRANS NUMBER TRANS NUMBER 2 CARD NUMBER 2 CARD NUMBER 2 CARD NUMBER 2 CARD NUMBER 3 AUTH NUMBER 3 AUTH NUMBER 3 AUTH NUMBER 3 AUTH NUMBER 4 PURCHASE AMOUNT 4 PURCHASE AMOUNT 4 PUR...

Page 54: ...SE AMOUNT 5 TIP AMOUNT 5 TIP AMOUNT 5 TIP AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT 6 TOTAL AMOUNT 6 TOTAL AMOUNT 6 TOTAL AMOUNT Select the desired search criteria by pressing the corresponding number on the...

Page 55: ...actions that are currently stored on the terminal NOTE Check to see if the Total Amount matches with the Total Amount of your tip transaction receipts If the TOTAL is correct press ENTER to upload the...

Page 56: ...P AMOUNT 5 TIP AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT 6 TOTAL AMOUNT 6 TOTAL AMOUNT 6 TOTAL AMOUNT Select the desired search criteria by pressing the corresponding number to retrieve and print the pending...

Page 57: ...R to exit and proceed with step 8 0 6 0 PLS ADVISE STAFF PLS ADVISE STAFF PLS ADVISE STAFF PLS ADVISE STAFF OF TIP AMOUNT OF TIP AMOUNT OF TIP AMOUNT OF TIP AMOUNT Please advise the staff member of yo...

Page 58: ...ERATING GUIDE Version 1 1 14 0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED for PIN entry and prints the transaction receipt 15 0 DECLINED DECLINED DECLINED DECLINED Transaction h...

Page 59: ...minal waits for the cardholder to input the pin on the pinpad 5 0 CRD X XX CRD X XX CRD X XX CRD X XX PIN OR ENTER PIN OR ENTER PIN OR ENTER PIN OR ENTER The pinpad will now prompt for PIN entry or SI...

Page 60: ...ENTER YES CLR NO ENTER YES CLR NO ENTER YES CLR NO Verify the cardholder s signature with the signature on the back of the card If the signature matches Press ENTER to accept and proceed with step 14...

Page 61: ...rresponding number on the terminal to retrieve stored hospitality transaction Example Press 1 for TRANS NUMBER NOTE The details must be obtained from the original Hospitality Authorisation transaction...

Page 62: ...X XX FINAL AMOUNT FINAL AMOUNT FINAL AMOUNT FINAL AMOUNT 0 00 0 00 0 00 0 00 To void the transaction press ENTER without keying in the final amount 10 0 VOID CANCEL VOID CANCEL VOID CANCEL VOID CANCEL...

Page 63: ...Authorisation 3 0 RETRIEVE BY RETRIEVE BY RETRIEVE BY RETRIEVE BY 1 1 1 1 TRANS NUMBER TRANS NUMBER TRANS NUMBER TRANS NUMBER 2 CARD NUMBER 2 CARD NUMBER 2 CARD NUMBER 2 CARD NUMBER 3 AUTH NUMBER 3 AU...

Page 64: ...TAL AMOU 6 TOTAL AMOU 6 TOTAL AMOUNT NT NT NT Select the desired search criteria by pressing the corresponding number on the terminal to retrieve stored hospitality transaction Example Press 1 for TRA...

Page 65: ...0 00 0 00 Enter the purchase amount and press ENTER 6 0 PR PR PR PROCESSING NOW OCESSING NOW OCESSING NOW OCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad while communicating...

Page 66: ...n on the display Press CHQ key to select TOTL 2 0 1 MERCHANT 1 1 MERCHANT 1 1 MERCHANT 1 1 MERCHANT 1 2 MERCHANT 2 2 MERCHANT 2 2 MERCHANT 2 2 MERCHANT 2 3 MERCHANT 3 3 MERCHANT 3 3 MERCHANT 3 3 MERCH...

Page 67: ...OPTION SELECT OPTION SELECT OPTION XX XX OTHER XX XX OTHER XX XX OTHER XX XX OTHER Press CHQ to initiate a settlement inquiry for the current settlement period date will be shown Proceed with step 4...

Page 68: ...CHANT 2 3 MERCHANT 3 3 MERCHANT 3 3 MERCHANT 3 3 MERCHANT 3 Only applicable with Multi Merchant setup Use the scroll key CHQ or SAV or press the corresponding number on the terminal to select the Merc...

Page 69: ...acquirer transaction Step Terminal Display Description 1 0 SUPERVISOR SUPERVISOR SUPERVISOR SUPERVISOR XTRA INIT DUPL XTRA INIT DUPL XTRA INIT DUPL XTRA INIT DUPL Press ENTER until SUPERVISOR menu is...

Page 70: ...bank approval to accept EOV transactions The following notes relate to the operation to the terminal s EOV operation Both debit and credit cards can be used for purchase and refund transactions in EO...

Page 71: ...actions stored on the terminal NOTE A merchant must have bank approval to be able to accept EOV transactions Step Terminal Display Description 1 0 EFTPOS NZ LTD Press FUNC 2 0 FUNCTION FUNCTION FUNCTI...

Page 72: ...keyboard test 4 2 GOOD CARD READ GOOD CARD READ GOOD CARD READ GOOD CARD READ Displays if the terminal was successfully able to read the magnetic stripe data 4 3 BAD CARD READ BAD CARD READ BAD CARD R...

Page 73: ...rd test CLEAR to bypass the Keyboard test or CANCEL to cancel the function and go to COMMS test 8 4 LOOK AT LOOK AT LOOK AT LOOK AT PINPAD DISPLAY PINPAD DISPLAY PINPAD DISPLAY PINPAD DISPLAY Displays...

Page 74: ...IONS FUNCTIONS Select desired function from option table listed below by pressing the corresponding number key to activate chosen option Example Press 0 key to print of Stored Transaction Totals NOTE...

Page 75: ...hile printing all pending transactions If the terminal has no pending transactions it will display NO PENDING TRANSACTIONS Press 6 Print EMV Transactions PRINTING PRINTING PRINTING PRINTING PRINTING d...

Page 76: ...R CLEAR ENTER OR CLEAR Press ENTER to enter Training Mode or CLEAR to exit Training Mode 4 0 PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT The terminal briefly displays PLEASE WAIT and then returns...

Page 77: ...ed pinpad re boot the terminal and continue processing transactions until the pinpad can be replaced 6 3 3 FULL MESSAGE ENCRYPTION Merchants and cardholders can have confidence in the benefits of incr...

Page 78: ...NOT expose this apparatus to rain or moisture This product is approved for indoor use only Where necessary use a protection cover that prevents ingress of water DO NOT remove any screws or non operato...

Page 79: ...te only from a power source as specified on the Power Supply Unit 7 5 CONNECTIONS Take due care when attaching cables Under no circumstances must the PSTN i e telephone cable be inserted into the RS23...

Page 80: ...ift up the printer lid Figure 6 Opening Printer Lid Direction 7 7 PAPER SIZE The paper roll size is 57mm width and 50mm diameter Please take note of the direction of the paper roll Figure 7 Paper Roll...

Page 81: ...AUS 61 2 9998 7555 Fax NZ 64 9 259 0323 AUS 61 2 9998 7544 Address Skyzer Limited Unit A4 1066 Great South Road Mt Wellington Auckland New Zealand Internet Access http www skyzer co nz Technical Ques...