Smart Start IN-HOM S.M.A.R.T. Mobile, User Manual

Page 1: ...IN HOM S M A R T Mobile Sobriety Monitoring and Reporting Technology User s Manual SS440 0018 00 Rev 01 2014 ...

Page 2: ...document or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law Smart Start is a trademark of Smart Start Inc All other trademarks used herein are the property of their respective owners and are used for identification purposes only 2014 Smart Start Inc Smart Start Inc does not discriminate against any individual b...

Page 3: ...erations 7 Set Up 7 Charging your unit 8 TestWindows 9 Testing Requirements 9 Menu Functions 11 Low Power Sleep Mode 11 Step By StepOperation 12 How to Take a Test 12 Test Results 12 IN HOM S M A R T Mobile Display Messages 13 Transporting Your IN HOM S M A R T Mobile 16 Frequently asked questions 16 Troubleshooting 17 Service and Support 18 IN HOM S M A R T Mobile Service 18 Customer Service Cont...

Page 4: ...termined by turning the equipment off and on the user may attempt to correct the interference by one or more of the following measures Reorient or relocate the device Increase the separation between the equipment and the receiver Connect the equipment into an outlet or on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for h...

Page 5: ...HOM S M A R T Mobile device comes with a 120V AC to 5 25V DC adaptor Use only the included power supply Using any other type of power supply may result in damage to the unit or electrical fire Figure 1 shows a picture of the included power supply Figure 1 IN HOM S M A R T Mobile power supply and cable To reduce the risk of electrical shock burns fire or injury to persons 1 Do not immerse device in...

Page 6: ...device where it is exposed to direct sunlight or near a heater or other source of heat 13 Keep out of reach of children Call 1 800 880 3394 for service or repair Cleaning Precautions Use only fresh water on a damp cloth to clean the outside of the unit Solvent or chemical based cleaners can damage the unit or result in false readings DO NOT submerge the device in any type of liquid for cleaning pu...

Page 7: ...of the IN HOM S M A R T Mobile Device IN HOM S M A R T Mobile Operations Set Up Make sure the IN HOM S M A R T Mobile device is on a clean flat steady surface like a countertop or table in an area free from any alcohol containing elements Place the device where you can see the display and hear the beep tones Connect the power supply to the IN HOM S M A R T Mobile device and insert the mouthpiece i...

Page 8: ...dead it may take a few minutes to charge the unit enough to initialize the device The battery will not charge below 32 F 0 C If your unit was left in in your car overnight in the winter the device may need to warm up before it will charge the battery It is your responsibility to keep the device in normal operating temperatures 50 F to 100 F 10 C to 38 C Any skipped tests due to a dead battery will...

Page 9: ... non test window times You may be contacted by your monitoring authority s to take a test outside of your test windows Testing Requirements Lighting The IN HOM S M A R T Mobile device takes a picture of the user s face while taking a test Use a light or lamp to ensure illumination of the user s face The amount of light should be sufficient to read a magazine Please make sure the light is not too b...

Page 10: ...ly Cellular Service The IN HOM S M A R T Mobile device us es a c e llular ra dio to transfer data When the device is turned on you will see a signal strength icon along the top of the display the more bars displayed the better the signal strength It is the responsibility of the user to ensure that the IN HOM S M A R T Mobile device is placed i n a n a r e a such that the cellular signal is strong ...

Page 11: ...o cold will be reported as violations Menu Functions Your IN HOM S M A R T Mobile device is equipped with some basic menu functionality To access these items from the main idle screen press the Select key at top left part of the keypad see figure 5 below Use the Up and Down keys to move up and down inside the menu structure Use the Select key to select specific items and use the Exit key to exit o...

Page 12: ... is approximately 4 seconds Test Results After testing the display will show Analyzing Please Wait This means the unit is processing the breath sample and a result will be displayed For a complete test there are five 5 possible tes t results 1 Passed means the test is complete and the alcohol content of the sample passed 2 Warning means the test is complete and the device measured some level of al...

Page 13: ...is complete and the alcohol content of the sample is considered passing 8 Warning This means the test is complete and the device measured some level of alcohol but not enough to cause a failure You will NOT be required to take additional tests But if you are on a zero tolerance program this test will still be reported 9 FAILED This means the test is complete and the alcohol content of the sample i...

Page 14: ... NOT IGNORE THE VIOLATION WARNING grace period 18 Service Lockout The device is in lockout due to missing your service date or other issues with the device You are not able to take a test and are required to call Smart Start at 800 880 3394 for further instructions on servicing your unit 19 Violation Lockout The device is in lockout due to excessive violations You will not be able to take a test a...

Page 15: ...our unit is too hot for normal operation and will not allow a test Allow the unit to cool down to a normal room temperature Once the device cools down it will go to Ready or Test Required Please Blow and allow a test Please note that any skipped tests due to the unit being too hot will be reported as violations 27 Re Test Required in x xx xx After a failure or violation in a test window the IN HOM...

Page 16: ...ovide a test Q What are violations A Violations are any breath test result above the violation level Most states and monitoring authorities use a 0 020 violation level This may vary from state to state Q What is tampering A Tampering is anything done to cheat the device or try to alter the readings Q Will tampering be reported as a violation A Yes most states and monitoring authorities consider ta...

Page 17: ...device is charged well Use the MENU Cell Information to check actual signal strength and then move the device around in your house to find the best signal strength Troubleshooting Unit won t turn on Plug in the charge to an electrical outlet and plug in the cable to the charger connection on the front of the device If the battery is completely dead it may take a few minutes to charge enough to ini...

Page 18: ...ing test Facial detection will fail if the mouthpiece is inserted incorrectly Make sure you have the mouthpiece inserted correctly as show in figure 2 Hold the device per the image shown in figure 4 to make sure the camera sees your face correctly Make sure you have adequate lighting in the room and that the light source is NOT too bright or behind the user s head I Blow but device won t allow a t...

Page 19: ... call Smart Start toll free at 1 800 880 3394 Our answering system will direct you to the appropriate department please follow the directions Always include your full name date of birth area code phone number and mention that you are an IN HOM S M A R T Mobile client Be sure to maintain a journal of events surrounding failed readings or problems with the device Your IN HOM S M A R T Mobile Leasing...