FAQ For Soundcore Sport X10
Wearing
Q
: What should I do if Sport X10 are uncomfortable and have an unstable fit?
A
: We suggest trying the following:
- Choose the ear tips that fit your ears the best.
- Rotate the ear hook to open.
- Insert the earbud into your ear.
- Hook the ear hook over your ear and find a suitable position for the best fit.
Q
: Can the ear hooks be detached or rotated 360 degrees?
A
: The ear hooks cannot be detached and can rotate up to 210 degrees.
Bluetooth
Q
: How do I reset Sport X10 earbuds?
A
: 1. Place the earbuds in the charging case and leave the case open.
2. Press and hold the button on the charging case for 10 seconds until the LED indicators on
the case flash white 3 times and then flash in sequence. This confirms that the reset was
successful and your earbuds can be connected normally.
Q
: What should I do if any of the following problems occur?
1. Cannot pair or reconnect with my device.
2. One side does not pair with the other side or my device.
3. No music plays after connecting with my device.
4. Only one earbud has sound.
A
: 1. Remove the protective film covering the connectors on the earbuds.
2. Reboot the Bluetooth device you're using (such as a phone or computer). Forget all the
pairing records of your earbuds on your device and turn off Bluetooth.
