T-Mobile TMO-G4AR, User Manual

Page 1: ...User Guide TMO G4AR 5G Gateway ...

Page 2: ...ngfu Rd Hsinchu City 30071 Taiwan Import from Arcadyan Technology Corporation Distributor T Mobile USA Inc 2023 T Mobile USA Inc All rights reserved T Mobile the T logo Magenta the magenta color and the T Mobile Internet logo are registered trademarks of Deutsche Telekom AG ...

Page 3: ...y 6 Physical Interfaces 7 Setting up the T Mobile 5G Gateway 7 Recommended Setup Use the T Mobile Internet mobile app 7 Manual Setup Identify An Ideal Location 8 Connecting Power to the T Mobile 5G Gateway 8 Starting the T Mobile 5G Gateway 9 Connecting Devices 9 Connecting Wi Fi Devices 9 Connecting Ethernet Devices 10 Viewing Connected Devices 10 Accessing Your Web GUI Graphical User Interface 1...

Page 4: ...Troubleshooting 15 No Internet 15 No Signal 15 Prevent Overheating 15 T Mobile 5G Gateway Does Not Start 15 Poor Internet Experience 15 Forget Your Admin Password 15 Understanding the LCD 16 Connection 16 Devices 17 Internet Line Number 17 Messages 18 Antenna Settings 20 Language Settings 22 Technical Specifications 24 Terms and Conditions 25 Privacy Policy 25 Customer Support 25 ...

Page 5: ...the 5G Gateway and use a soft dry cloth for cleaning ż When connecting a PC or other electronic device to the 5G Gateway make sure you use the provided cables and connect the device to the right port of the gateway ż Incorrect connections may damage the device and or the 5G Gateway ż Do not open or try to open the 5G Gateway ż Opening or removing covers can expose you to dangerous high voltage poi...

Page 6: ...ric shock from lightning ż The standby power consumption of the 5G Gateway is 4 5W Introduction This document explains how to operate the T Mobile 5G Gateway at home using visual cues to achieve the best placement and performance NOTE This document is a supplement to the Quick Start Guide and T Mobile Internet mobile app Use the Quick Start Guide to get up and running quickly The contents of this ...

Page 7: ...terfaces The gateway s physical interfaces include those shown in the following diagrams Setting up the T Mobile 5G Gateway Recommended Setup Use the T Mobile Internet mobile app Using the Quick Start Guide and the T Mobile Internet mobile app provides the easiest and best setup experience The T Mobile Internet mobile app can be downloaded from either Google Play Store or the Apple App Store ...

Page 8: ...t signal strength ż Near a window where the signal strength is strongest NOTE Low e glass windows may weaken signal strength Avoid placing the 5G Gateway near low e glass windows ż In an open space away from Basements Devices that may cause interference such as Wi Fi routers Behind TVs or monitors Walls or obstructions Heavy duty appliances or electronics such as microwave ovens and baby monitors ...

Page 9: ...the gateway is starting up Six small dots displayed on the LCD panel indicates available screens of ż Connection ż Devices ż Internet Line Number ż Messages ż Antenna ż Language Take a moment to browse these screens to see what information is available For more information about the LCD screen display refer to the section Understanding the LCD on page 16 When the start up sequence is complete the ...

Page 10: ...d Connecting Ethernet Devices The gateway has two 2 Ethernet LAN ports Use an Ethernet cable to connect devices that don t have Wi Fi adapters or capabilities Viewing Connected Devices The Devices LCD screen on the front of the gateway shows the number of devices currently connected to the network by way of either Wi Fi or Ethernet To view how many devices are connected 1 Observe the LCD Connectio...

Page 11: ... client devices via the T Mobile Internet mobile app on a smartphone Ensure the Local Area Connection setting on your PC laptop smart phone or tablet is configured to obtain an IP address automatically On your device open a web browser and enter http 192 168 12 1 NOTE If you are unable to access the GUI at the above address please contact customer support Home Screen You should now see the dashboa...

Page 12: ...are version variable UI version variable Serial Number variable Running Time how long it has been since the gateway s last reset power cycle ż T Mobile Internet mobile app scanning the QR code with your smart phone and downloading the mobile app for the easiest setup experience NOTE Gateway settings are available in the T Mobile Internet mobile app Language Selection From the GUI s top right corne...

Page 13: ... or wall outlet before proceeding Caution Keep indoor devices out of direct sunlight Prolonged exposure to direct sunlight can damage the device Refer to the section Technical Specifications for the gateway s operating temperature ranges Access the SIM card from the bottom side of the gateway 1 Power off the gateway by removing the power cable from the electrical outlet and from the gateway 2 Pres...

Page 14: ...securely closed on the SIM door Factory Resetting the T Mobile 5G Gateway Resetting the T Mobile 5G Gateway to factory default deletes all configuration changes made since setup Using the Reset Port You can reset the gateway using a paperclip and the Reset port which is located on the device s backside 1 Press and hold a paperclip in the Reset port for 5 seconds 2 Withdraw the paperclip LCD shows ...

Page 15: ...m climates Also make sure that obstacles never obstruct airflow vents on the top or bottom of the gateway s enclosure Allow at least 100mm 4in clearance on all sides of the enclosure Ensure the gateway is at least 3 feet from baseboard heaters If the gateway feels hot to touch unplug it immediately and let the device cool before plugging it in again T Mobile 5G Gateway Does Not Start If the gatewa...

Page 16: ...s ż Antenna ż Language Settings Press left or right arrow or on the LCD panel with your finger to move between screens The position of the illuminated dot on the bottom of the screen indicates where you are in the screen sequence The Connection screen is the first displayed after a successful start up sequence Connection Like your phone the gateway displays up to five bars on its Connection screen...

Page 17: ...ro support service at 1 888 8Metro8 T Mobile 5G Gateway User Guide Devices The Devices screen indicates how many devices are currently connected to the gateway This is true for both wireless and wired devices Internet Line Number The Internet Line Number screen displays your internet number of the SIM card installed ...

Page 18: ...teway User Guide Messages These messages come from the T Mobile network and may provide outage information or other important updates The Messages screen allows you to view the message contents by pressing and to scroll between messages To delete a message 1 Press O OK on the panel to select VIEW MESSAGES and view unread messages 2 Select NEXT and read next message ...

Page 19: ...Mobile customer service at 1 844 275 9310 Metro support service at 1 888 8Metro8 T Mobile 5G Gateway User Guide 3 Select DONE when your read all messages 4 Select DELETE to delete a message 5 When prompted a message of asking you to confirm deletion select YES to confirm ...

Page 20: ... Mobile 5G Gateway User Guide 6 Select DONE when you finish Antenna Settings In addition to the embedded internal antenna the gateway also provides optional external antenna ports for optimal performance of cellular signal strength You may change the antenna settings to EXTERNAL if an external antenna is attached 1 From the Antenna screen select CHANGE ...

Page 21: ...support service at 1 888 8Metro8 T Mobile 5G Gateway User Guide 2 From the Antenna screen you can choose INTERNAL EXTERNAL if an external antenna is attached NOTE Only change this setting to EXTERNAL when an external antenna is attached 3 When prompted a message of asking you to confirm your selection tab OK to confirm ...

Page 22: ...l T Mobile customer service at 1 844 275 9310 Metro support service at 1 888 8Metro8 T Mobile 5G Gateway User Guide Language Settings The gateway supports both English and Spanish on its LCD You may change the language by doing 1 From the Language screen select CHANGE ...

Page 23: ...ile com internethelp or call T Mobile customer service at 1 844 275 9310 Metro support service at 1 888 8Metro8 T Mobile 5G Gateway User Guide 2 From the Language screen choose English or Español 3 Press O OK on the panel to set the language ...

Page 24: ...GPS Power adapter AC Power input 100 240V 3A DC 15V 50 60Hz Theoretical power consumption 45 W Wi Fi connectivity 11ax 4x4 2 4G 11ax 4x4 5G Seamless roaming Security WPA WPA2 WPA3 Buttons Reset recessed switch Arrow Keys Left Right Enter OK Display TFT LCD Non Touch Panel 2 4 Inch 240x320 Resolution Mobile Band 5G NR n25 n41 n48 n66 n71 n77 DoD and C Band 4G LTE B2 B4 B5 B12 B25 B48 B66 B71 Physic...

Page 25: ...310 Metro support service at 1 888 8Metro8 T Mobile 5G Gateway User Guide Terms and Conditions t mobile com responsibility legal terms and conditions Privacy Policy t mobile com privacy center our practices privacy policy Customer Support 24 7 Tech Support Line 1 844 275 9310 Metro Support Line 1 888 8Metro8 ...