Tapworks AD11, User And Installation Manual

Page 1: ...s installation and instruction handbook thoroughly to ensure maximum performance from your water softener If you should experience any difficulty with your water softener please refer to the problem solving checklist at the back of this handbook This will help to prevent unnecessary callouts For service support or technical advice please call our service desk on 0870 429 9019 Please retain this ha...

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Page 3: ... 1 Control Valve Cover and Electronic Faceplate 2 Salt Lid 3 Salt Cabinet 4 Water Softener Valve and Motor 5 Brine Well and Cover 6 Overflow Connection 7 Rim Note Serial Number is required for registration of warranty located under salt lid Installation of Tapworks Softener models Ultra 9 AD11 AD 15 1 4 6 3 5 2 7 ...

Page 4: ...lbows 2 7255583 Description Quantity Installation of Tapworks Softener models Ultra 9 AD11 AD 15 with prefitted adaptor O rings Adaptor Clips 1pair 7109041 Silicone Grease 1 n a Drain Overflow Tubing 1 10069 Overflow Elbow 1 7109041 Overflow Grommet 1 7109041 Drain Overflow hose clips 2 7109041 Transformer 1 7323679 Hard Water Test Kit 1 800005 Spares Adaptor O Rings 2 7109041 Please Remember Only...

Page 5: ...vice on the replacement of lead pipework Grants may be available Homes built since 1976 will not have lead pipework ELECTRICAL REQUIREMENTS The water softener requires a 240 volt 50 Hz electrical supply taken off a power supply not a lighting circuit Power is supplied via a 24 volt 50 Hz transformer HARDWATER TAP Fitting a separate hard water drinking water tap is currently recommended by the UK D...

Page 6: ...e by pass two 15mm reducers are included if required DRAIN HOSE With a recommended pressure of 3 BAR the maximum drain run is 3m with a constant fall before entering an air gap The maximum height above the softener should be no more than 2m CENTRAL HEATING SYSTEMS Central heating systems should always be treated with a proprietary corrosion inhibitor regardless of being filled with softened or har...

Page 7: ...ve for the bypass Before turning the water back on make sure the bypass is open and the inlet and outlet valves are closed This will allow water to pass directly to the household system without it diverting to the water softener See Valve Hard Water Bypass poition diagram below The use of the plastic plumbing fittings with copper pipe may affect the electrical earthing or bonding of the copper pip...

Page 8: ...Push the adaptors into the valve inlet as far as they will go Lightly lubricate using the silicone grease provided Note Do not use petroleum jelly or oil based lubricants Note See diagram opposite for O Ring location pre fitted Spare O rings are supplied only if required Installation of Tapworks Softener models Ultra 9 AD11 AD 15 Please RememberOnly use tablet or pellet salt in your softener 7 Tur...

Page 9: ... the water softener cabinet Only insert the overflow adaptor using the silicone grease provided once the grommet is secure Cut two lengths of hose as required to make the drain and overflow connections Fit one length of hose onto the overflow adaptor and one length onto the drain line adaptor Turn the drain line adaptor so that a straight connection can be made The drain hose and overflow hose mus...

Page 10: ... To connect the transformer to the controller board push the female end plugs on to the male connectors as indicated below The two flat ends of the female connectors should face each other to allow for an easy connection Should the faceplate fail to display or indicate an error code please check that the connections are as per the diagram below you will need to remove the valve cover to do this In...

Page 11: ...th your water softener please refer to the problem solving checklist at the back of this handbook This will help to prevent unnecessary cost and inconvenience For service support or technical advice please call our service desk on 0870 429 9019 Programming the Ultra 9 Faceplate ...

Page 12: ...e Your softener features a An LCD display and user friendly buttons b An extended power back up 48 hours The memory retains all settings for extended periods during any power loss and beyond that time only the time needs resetting c Recharge is based on patterns established for volumes of water used giving you the maximum conservation of water and salt usage Note To alter settings during normal op...

Page 13: ...ances the time at a faster rate If the time requires changing during normal operation press the SET button once The display will flash and indicate present time You may use the s or t buttons as described above to alter the time Once the required time is displayed the time may be set by pushing the SET button once more SET THE WATER HARDNESS CALCULATION The display will flash 25 hardness this is a...

Page 14: ...the SET button once more Note Recharge will last for approximately 1 hour For maximum efficiency we recommend the factory setting DY is maintained This ensures the unit will automatically control all recharges with intervals based on water usage If required press s to set a maximum time in days between recharges Each press of the s button advances 1 day When set the unit will recharge after the se...

Page 15: ...y TO RECHARGE NOW Alternatively a manual recharge can be initiated at any time Simply press the TOUCH HOLD button and hold it down for approximately 3 seconds until a beep sounds Recharge will flash on the display The process will take a few minutes to begin and lasts approximately 1 hour It cannot be cancelled once started Use as little water as possible during this time period as hard water will...

Page 16: ...chine to recharge that night MEASURING THE FLOW RATE This display will show the water flow rate through the water softener in litres per minute If the reading is zero open a tap connected to the softened water supply to achieve a reading If the reading is still zero check that the inlet outlet and bypass valves are set as per diagram on page 6 LITRES TODAY Each day beginning at midnight the timer ...

Page 17: ...se of a power cut your demand for water will be less as most appliances will not work and so a recharge should not be necessary When electrical power is returned one of two things will happen 1 Power off up to 48 hours The display returns and is steady No operation is necessary 2 Power off over 48 hours The display returns and flashes Only the time requires re setting The hardness and recharge tim...

Page 18: ...red DIAGNOSTIC DATA TRANSFER Can provide you with information on the efficiency and performance of your water softener Can save you the cost and inconvenience of an unnecessary call out Can save time and money in the event of a call out USING THE DIAGNOSTIC DATA TRANSFER You will need a telephone Dial the Service Centre dedicated telephone number 0870 429 9054 When connected the Service Centre wil...

Page 19: ...You will require a 25kg bag of Pellet salt or Tablet salt DO NOT use granular salt Make sure that the brine well cover is in place and secure as salt must not be allowed to enter the brine well Do not fill salt above the overflow See unit explosion diagram page 2 7 The whole recharge procedure will take approximately 1 hour Once complete softened water will gradually replace the hard water in the ...

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Page 21: ...th your water softener please refer to the problem solving checklist at the back of this handbook This will help to prevent unnecessary cost and inconvenience For service support or technical advice please call our service desk on 0870 429 9019 Programming the AD11 AD15 Faceplates ...

Page 22: ...echarge Your unit features a An LCD display and user friendly buttons b An extended power back up 48 hours The memory retains all settings for extended periods during any power loss and beyond that only the time needs resetting c Recharge based on patterns established for volumes of water used giving you the maximum conservation of water and salt usage Note To alter settings during normal operatio...

Page 23: ...requires resetting during normal operation press the SELECT button once The display will flash and indicate present time You may use the s or t buttons as described above to alter the time Once the required time is displayed the time may be set by pushing the SELECT button once more SET THE WATER HARDNESS CALCULATION The display will flash 25 hardness this is a pre set factory setting Hardness var...

Page 24: ...T and proceed to the next section Note 2 00am is chosen because any household water used during recharge will be replaced with hard water Consequently a time is required when very little if any water will be used To select a different recharge time use the s or t buttons to adjust one hour at a time Once the required setting is displayed it may be set by pressing the SELECT button once more Rechar...

Page 25: ...time Simply press the TOUCH HOLD button and hold it down for approximately 3 seconds until a beep sounds Recharge will flash on the display The process will take a few minutes to begin and last approximately 1 hour It cannot be cancelled once started Use as little water as possible during this time period as hard water will bypass the water softener Once the recharge is complete the recharge displ...

Page 26: ...bed in the programming section see page 22 Should an error code appear Check electrical connections are as per configuration on page 9 a Unplug transformer b Check direct connections c Replug transformer d Wait for 6 minutes If the error code is rectified the error code will not re appear NOTE The softener may recharge immediately following a cleared error code BUILDING A HISTORY Because it has no...

Page 27: ... DATA TRANSFER Can provide you with information on the efficiency and performance of your water softener Can save you the cost and inconvenience of an unnecessary call out Can save time and money in the event of a call out USING THE DIAGNOSTIC DATA TRANSFER You will need a telephone Dial the Service Centre dedicated telephone number 0870 429 9054 When connected the Service Centre will ask you to f...

Page 28: ...e brine well cover is in place and secure as salt must not be allowed to enter the brine well Do not fill salt above the overflow See unit explosion diagram page 2 7 The whole recharge procedure will take approximately 1 hour Once complete softened water will gradually replace the hard water in the storage tank over a period of normally 7 days However this can take longer in larger houses 8 Advise...

Page 29: ...Problem solving Tapworks Softener Models Ultra 9 AD11 AD15 For service support or technical advice please call our service desk on 0870 429 9019 Problem solving ...

Page 30: ...lves open 2 Close the bypass valve and open the inlet and outlet valves 6 3 Is the hardness setting correct 3 Reset the unit setting as per table open the inlet and outlet valves 12 22 Important Notes If any of the above requires action add 4 litres of clean water to the salt and initiate a recharge now PROBLEM No Water 1 Is the water mains open 1 Open water mains 5 2 Are the inlet and outlet valv...

Page 31: ... the Overflow 1 Is the water level in the salt cabinet high 1 If yes bypass the water softener and call for service 6 PROBLEM Water Running Down the Drain Line Constantly 1 Is the unit in recharge mode 1 If yes wait until it finishes check the present time and 12 22 recharge time settings and adjust if incorrect 2 Does an error code appear eg ERR 01 2 Check all electrical connections are secure Tu...

Page 32: ...ot using tablet pellet salt 4 Resetting the programmer in the event of a power failure or incorrect programming 5 Resetting the programmer when the influent water hardness or the number of people in the household changes 6 Water softeners not installed in accordance with local regulations 7 Any fault arising from repairs or alterations to the water softener carried out by anyone other than our own...

Page 33: ... HOLIDAYS We would recommend that you by pass your water softener if you are away from your home for long periods of time NOTE During the cleaning process salt does not enter the water supply Salt is rinsed to drain CLEANING Your unit may be cleaned with a damp cloth and detergent Do not use bleaches solvents or spirits as this may cause damage WATER LEVEL The water level will vary Generally there...

Page 34: ...eaning chores are reduced and you will use less cleaning product as cleaning becomes a quick wipe around Occasionally spotting may result but this is easily rinsed off and nothing to worry about IS MY WATER SOFT Test the water hardness from the softened supply using the test kit supplied Your water should change the colour of the test with one drop of solution If your unit has been installed for a...

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Page 36: ... HP14 3TP Direct Service Line 0870 429 9019 Fax 01494 484 312 www tapworks co uk As part of our policy of ongoing research and development we reserve the right to alter design and specification without prior notice Part no 300505 Iss 03 13 ...