TD iWL252, Quick Start Manual

Page 1: ...TD iWL252 and 255 Quick Start Guide For the iWL252 Bluetooth iWL255 3G Wireless...

Page 2: ...sion of an authorized representative of The Toronto Dominion Bank The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by TD is under licens...

Page 3: ...4 Ports 5 Cardholder Privacy and Security 5 Terminal security 5 Fraud prevention 5 Force post fraud prevention 5 Call for authorization fraud prevention 6 Financial Transactions 6 Accepted card types...

Page 4: ...n I easily resolve 16 Why don t I see a connection icon on the Idle screen 16 Signal Strength 17 What can interfere with Bluetooth connectivity 17 What can interfere with 3G connectivity 18 Why isn t...

Page 5: ...Card acceptance decals Visa MasterCard Discover American Express Interac Direct Payment etc The TD iWL252 255 Solution The terminal is solely for you the Merchant You will use the terminal to initiate...

Page 6: ...ction use the following shortcuts Sale default F1 Pre Auth Initiation default F2 Navigation scroll key Pre Auth Completion default F3 Phone Mail Sale default F4 Main Menu OK Admin Menu Admin Reprint l...

Page 7: ...re left to right 1 Wireless connection icons The terminal s wireless connection is indicated by a group of icons Indicates the terminal 3G wireless signal strength 3G Indicates whether the terminal is...

Page 8: ...e paper roll 1 Gently pull up on the paper chamber panel along the top of terminal and remove the old paper roll 2 Unwrap a new paper roll and place it in the paper chamber so that the loose end of th...

Page 9: ...nt will be liable for any unauthorized use of the terminal or any user IDs or passwords There are three user security settings No security Default No access restriction to the terminal functionality l...

Page 10: ...press OK 3 Customer confirms the dollar amount 4 Perform one of the following payment methods Insert Swipe Contactless or Manual Entry Contactless a The customer taps their contactless enabled credit...

Page 11: ...your settings e Indicate if the card was present for the transaction Yes or No f The screen shows that authorization number the transaction total and the receipts print The customer must sign the sig...

Page 12: ...en shows that authorization number the transaction total and the receipts print if requested Sale phone or mail 1 Press F4 Phone Mail Sale 2 Enter the dollar amount and press OK 3 Enter the account nu...

Page 13: ...number the transaction total and the receipts print The customer must sign the signature field on the merchant copy for a force post sale transaction Void This transaction is used to correct a previo...

Page 14: ...edit card or enter the card account number and press OK b Select the transaction and press F4 Go to step 3 by Invoice This recalls the transaction for the entered invoice number a Enter the invoice nu...

Page 15: ...tion has a different receipt and most of the information is purely for record keeping There is important information that you need to be aware of to ensure that your transactions have completed correc...

Page 16: ...nce Merchant Number Terminal ID SALE 06 16 2016 12 41 02 Acct 476173 0010 C Card Type DP Name nnnnnnnnn A00000000980840 Trace 060072 Inv 124 Auth 008635 RRN 001003099 TVR 8000048000 TSI 6800 TC 98952D...

Page 17: ...usiness day 1 Press Admin key Business Day Menu End of Day 2 Confirm that you want to close the business day Yes or No 3 The end of day reports print 4 The terminal reboots You must close your busines...

Page 18: ...ils Please refer to the chart below for the best option for your communications I have a dial connection I have an Ethernet connection Suggested communication setting Ethernet Only Dial Only Eth w dia...

Page 19: ...r the report is for an individual ID or all IDs DISPLAY or PRINT your report transactions by operator ID and for the current business day Operator Detail Same as above transactions by card type operat...

Page 20: ...card to clean the problem card reader Printer does not print 1 Ensure there is paper and that it is loaded correctly in the device Printer jam 1 Ensure that the paper feed is clear and that the paper...

Page 21: ...obstacles or electronic equipment been placed around the base or the terminal TD iWL252 and TD iWL255 If you have made physical changes to your location such as adding a new wall or piece of equipment...

Page 22: ...go to step 4 4 Ensure that the power cable is fully inserted into the base Is the terminal charging If not go to step 5 5 Use charging cord included in your welcome kit Plug this into an electrical ou...

Page 23: ...Customized Reports Transaction Details Totals Pre Auth Status Batch Reports Terminal Detail Terminal Balancing Host Transactions Batch Subtotals Batch Close Pre authorizations and cashbacks are cover...

Page 24: ...End of Day Manual Account Batch Reports B Day Reports Customized Reports Batch Close Recent Error Report Transaction Options Cashback Options High Amount Limit Duplicate Trans Check Tip Options Trans...

Page 25: ...rint Bases Access Point 1 Access Point 2 Access Point 3 Wireless preference SIM Code Operation Mode Config Reports Communications Customization Host 1 Settings Host 2 Settings BIN Ranges Reprint Menu...

Page 26: ...r is displayed 1 Press 0 key 2 Press the F key twice 1 Press the Admin key 2 Press the F key until the desired special character appears on the screen Maintaining the terminal Don t place it on a magn...

Page 27: ...minal Inquiries 24 hours a day seven days a week General Merchant Inquiries Monday Friday 8 a m 8 p m ET Printer Stationery Supplies Monday Friday 8 a m 5 p m ET Documentation Portal This Guide covers...

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