TD Move 5000, Quick Start Manual

Page 1: ...iPay Table Quick Start Guide For the TD Move 5000 with the iPay Table application...

Page 2: ...such marks by TD is under license Other trademarks and trade names are those of their respective owners NOTICE The Toronto Dominion Bank reserves the right to make changes to specifications at any tim...

Page 3: ...essing applications 5 Peripherals 6 The Bluetooth base 6 The charging base optional 6 Cardholder Privacy and Security 7 Terminal security 7 Fraud prevention 7 Manually entered credit card transactions...

Page 4: ...Name 17 Prompt Table 17 Prompt Check 17 SSL 18 Change password 18 Settlement 18 Core payment application settings 18 Troubleshooting 19 Who do I contact 19 Terminal error messages 20 What problems can...

Page 5: ...ghout this document By understanding these terms you will be better able to use the iPay Table application Electronic Point of Sale EPOS This is an electronic cash register package or computer that ho...

Page 6: ...chipped cards b Swipe cards c Contactless cards Tap the card on the contactless icon not the touchscreen Accessibility features The terminal has the following accessibility features Backlit keypad and...

Page 7: ...it is charging 3 Admin This icon will open the Admin Menu 4 Language ThisiconwillopentheLanguageMenu iPay Table Home screen The default screen is called the iPay Table Home screen It displays importan...

Page 8: ...e Internet It will be one of two colours grey disconnected or green connected 2 Bluetooth connection icon The Bluetooth icon in the top left corner indicates the terminal s connection to the Bluetooth...

Page 9: ...Bell Web applications Adding applications The terminal can accept a wide range of third party applications to meet your business needs and are similar very to the applications on your smart phone For...

Page 10: ...s base also acts as a charging station for the terminal Ports The base has four ports on the back but you are only using the Ethernet port and the power port 1 Ethernet port 2 Printer port 3 USB port...

Page 11: ...ometimes due to a communication or security issue a transaction cannot or should not be completed See the list of messages and events below that will cause you to call for authorization Note You must...

Page 12: ...lit If this method is selected the bill will be paid in full by X number of equal payments with the last covering any rounded amounts Once selected all payments must be completed by split payments For...

Page 13: ...tender payment option Cash below Credit card page 11 Debit card page 12 or Gift card page 13 Cash 4 Select Cash 5 The terminal will print the receipt for the cash transaction You must collect the cas...

Page 14: ...indicates if the card is Other Card or UnionPay Other Card can be Visa Mastercard American Express etc c Press OK If UnionPay is selected enter the PIN and press OK The customer may bypass the PIN but...

Page 15: ...ms the total amount Yes or No Tips optional 6 The customer selects a tip option and presses OK 7 The customer confirms the total amount Accept or Change Payment method 8 If you have gift cards enabled...

Page 16: ...the gift card Go to step 9 Manually enter gift card a Enter the account number and press OK Go to step 9 9 The screen shows the transaction total and the customer receipts print The screen will show...

Page 17: ...for this transaction RRN The retrieval reference number REF The reference number Signature The card issuer determines when a signatures is required for a transaction Host Response Always ensure that...

Page 18: ...u ll receive same or next business day deposit for credit and debit card totals Otherwise they will be forwarded to the next business day To perform a manual settlement 1 Go to the iPay Table Setting...

Page 19: ...r to configure the RMS IP addresses and Ports 1 Enter the following information the RMS Client IP Address and the RMS Client Port Entering the Secondary Client IP Address and the Secondary Client Port...

Page 20: ...istic demo mode to help train new employees but it carries some risks If Disabled the iPay Table solution doesn t connect with RMS so get tables and get checks from RMS are simulated while in demo mod...

Page 21: ...set to On Aloha RMS If Table Name is enabled and alpha numeric tables are selected only the Table Name will print on the receipt For all other RMS both Table Number and Table Name are printed on the t...

Page 22: ...d Settlement This settings option allows you to start a manual settlement in the payment application 1 Enter your password to proceed 2 The iPay Table application will close and take you to the paymen...

Page 23: ...Enable disable or change the tip settings on the terminal RMS Cash This enables or disables the support of cash tender within the iPay Table application Troubleshooting Who do I contact You must cont...

Page 24: ...yment Check Table Already Closed The Apply Payment was not successful because the Check or Table is already closed The server needs to update the RMS as required Apply Payment Comm Error OK There is a...

Page 25: ...e terminal does not have an injected serial and Use Injected Serial is enabled The user cannot retrieve any tables from RMS Investigate which of the reasons are causing this error No Open Table Is Ava...

Page 26: ...form of payment If this card can be read the problem is with the first card Use a cleaning card to clean the problem card reader Printer does not print Is there paper in the device If there is ensure...

Page 27: ...n the winter Changing the paper roll 1 Gently pull up on the paper chamber panel along the top of terminal and remove the old paper roll 2 Unwrap a new paper roll and place it in the paper chamber so...

Page 28: ...evice s serial number The officer should provide you with a report number After obtaining the above from the officer please contact the TD Merchant Solutions Help Desk and provide this information so...

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Page 31: ...iries 24 hours a day seven days a week General Merchant Inquiries Monday Friday 8 a m 8 p m ET Printer Stationery Supplies Monday Friday 8 a m 5 p m ET Documentation Portal This guide covers the most...

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