Telstra bigpond velocity User Manual Download | Manualshive

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Welcome

to your

telstra Fibre

connected Home

your support guide For telstra

services on tHe nbn

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Summary of Contents for bigpond velocity

Page 1: ...Welcome to your Telstra Fibre Connected Home Your support guide for Telstra services on the NBN ...

Page 2: ...ry Username password Billing Date the day when your monthly usage resets SSID Wi Fi network name wi fi security key Additional Mailboxes up to 14 for free with your BigPond Account Login to BigPond com with your primary username to create additional mailboxes and manage their passwords 1 2 3 4 NBN NTD UNI D Port Number Important Information Logging on to telstra com gives you the tools to manage y...

Page 3: ...p computers TVs or other online devices Ethernet cabling will usually support faster data speeds than a Wi Fi connection and should be used where this is important to you If there are additional devices that you want to connect to your BigPond Velocity Home Network Gateway by ethernet cable either now or in the future all you need to do is plug the devices into one of the LAN ports on your BigPond...

Page 4: ...twork Gateway We recommend keeping your BigPond Velocity Home Network Gateway and other Wi Fi devices at least a metre away from the electrical devices mentioned above Adding USB Devices There are two USB ports on the back of your BigPond Velocity Home Network Gateway These ports can be used to connect your USB external hard drives and USB memory such as a thumb drive memory stick etc to share pho...

Page 5: ...he battery only provides power to the UNI V ports in the event of a power outage this doesn t provide back up for your Telstra Digital Voice or broadband services If a battery backup is fitted we recommend that you maintain your batteries as described in the NBN Co User Guide If your mains power supply fails or you turn off the power or unplug the NBN PSU your Telstra services on the NBN will no l...

Page 6: ...computer and any other connected devices Next turn off your BigPond Velocity Home Network Gateway Unplug the 12V DC power cable from the power socket at the back of the NBN NTD Turn on Wait five seconds Re insert the 12V DC power cable to the power socket on the NBN NTD Wait for the following LED indicator lights on the NBN NTD this may take up to a minute Turn on your BigPond Velocity Home Networ...

Page 7: ...ted by Telstra Devices connected by Wi Fi even under the best conditions may experience slower speeds than those connected by ethernet cable If your connection is working and you suspect your computer may be the cause of slower internet speeds Telstra Plus can visit your premises and perform a Health Check on your computer Visit telstra com au telstra plus for more details or call on 13 PLUS 13 75...

Page 8: ...u may need to check your NBN connection Check the cable is securely attached to the WAN port of the BigPond Velocity Home Network Gateway Check the cable is securely connected to the correct UNI D port of the NBN NTD Your Telstra technician will have written the port number on the inside cover of this guide If your service is still not working you ll now need to check the NBN NTD indicator lights ...

Page 9: ...move it or repair the cable yourself Contact Telstra Support immediately see Telstra s Ongoing Support at the end of this guide If your service has been affected during a storm or high winds keep in mind services are usually fixed when the severe weather has safely passed If the service isn t restored soon after the storm contact Telstra Support Other interference Other electronic devices in your ...

Page 10: ... Troubleshooting Tips Flashing red WPS is active This will flash red when the BigPond Velocity Home Network Gateway s WPS is activated and it is searching for a Wi Fi pairing No light Not connected to NBN NTD Check NBN NTD and NBN connections see Troubleshooting Tips ligHt indicator meaning action POWER Steady green Power is on N A Off No power Check your mains power supply is still active If powe...

Page 11: ...Your NBN NTD has a fault and is not working normally If a re boot see Troubleshooting Tips doesn t fix the problem contact Telstra Support Solid green Your NTD is working normally and is connected N A UNI D1 TO UNI D4 Off There are no active ethernet devices connected to this port at this time Either no ports are in use or all devices connected to these ports are off If you re having difficulty wi...

Page 12: ... 13 POND 13 7663 3 For help connecting additional devices connecting your home or fixing your PC call Telstra Plus 13 PLUS 13 7587 Costs apply for these extended services and quotes are available for both in home and remote assistance CLICK ON OUR ONLINE SUPPORT SERVICES 24 7 Email a consultant via BigPond com Help Contact us telstra com au help Facebook facebook com Telstra Twitter BigPondTeam VI...

Page 13: ...nd registered trade marks of Telstra Corporation Limited ABN 33 051 775 556 Facebook is a registered trade mark of Facebook Inc Twitter is a trade mark of Twitter Inc and is used under licence The NBN Co logo NBN Co and NBN are trademarks of NBN Co Limited and are used under Licence from NBN Co Limited ...

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