Telstra Business Smart Modem Manual Download | Manualshive

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An easy guide for connecting your Telstra Business Service.

Get started on the

nbn.

TM

TM

Suitable for connection type:

Fibre to the Premises (FTTP)
Hybrid Fibre Coaxial (HFC)
Fixed Wireless (FW)

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Summary of Contents for Business Smart Modem

Page 1: ...An easy guide for connecting your Telstra Business Service Get started on the nbn TM TM Suitable for connection type Fibre to the Premises FTTP Hybrid Fibre Coaxial HFC Fixed Wireless FW ...

Page 2: ...your phone sockets 6 These are the parts you need 8 Identify your nbn Connection Box 10 Set up steps 12 Connect your devices via Wi Fi 14 Troubleshooting 16 FAQs 20 Need Support Visit telstra com au small business online support category broadband nbn for extra information ...

Page 3: ...se Security Alarm ATM or EFTPOS Contact your equipment provider s to check that services you rely on like medical fire and other equipment will work on the nbn network Additional information is on page 21 Emergency Lift Phone FAX or PBX Do you have any of the following If not please continue to page 6 ...

Page 4: ...rom your phone sockets Make sure you ve disconnected all devices such as telephones modems ADSL filters EFTPOS and FAX machines from your telephone wall sockets After you ve switched to the nbn these sockets will no longer work ...

Page 5: ... Network Name Office Wi Fi 2 Security Key Password 123 9 8 These are the parts you need Black power adaptor Cable with red and yellow ends WAN Telstra 4GX USB Pro Wi Fi card Cable with yellow ends LAN Telstra Business Smart Modem ...

Page 6: ...ake sure the power is switched on and continue on to the set up steps POWER DOWNSTREAM UPSTREAM ONLINE Fixed Wireless FW Locate the UNI D1 port on the underside of the nbn Connection Box Hybrid Fibre Coaxial HFC Locate the yellow port on the back of the nbn Connection Box Fibre to the Premises FTTP Remove the cover to locate the yellow UNI D1 port on the underside of the nbn Connection Box ...

Page 7: ... Follow steps 1 5 to get connected On first use your Telstra Business Smart Modem may take up to 15 minutes to connect Have a phone Use your existing phone cords to connect nbn Connection Box POWER DOWNSTREAM UPSTREAM ONLINE POWER DOWNSTREAM UPSTREAM ONLINE POWER DOWNSTREAM UPSTREAM ONLINE Press the power button on the back of the modem Once connected the lights will show solid blue on the front o...

Page 8: ...i 1 Network Name Office W Fi 2 15 14 Connect your devices via Wi Fi Search for Wi Fi name and enter password shown on Wi Fi card Change your Wi Fi network and password Refer to page 21 for details Repeat steps to connect your other devices via Wi Fi ...

Page 9: ...support category broadband nbn If you are still stuck click on Chat Now on the right hand side of the page For further information on troubleshooting please visit telstra com au small business online support category broadband nbn nbn troubleshooter If you require more assistance please call 132 999 English For other languages please visit telstra com au contact us multilingual services To recycle...

Page 10: ...NI D port on the nbnConnection Box Most often your nbn service will be connected using UNI D port 1 but if you re not able to get your service working try connecting your Telstra Business Smart Modem to UNI D 2 4 ports Allow about 60 seconds to see if the new port is active If your nbn service still does not work please contact 132 999 Update Your nbn Connection Box has failed to download software...

Page 11: ...com au alarms Will my devices work during a power blackout Devices connected to your nbn service will not work during a power blackout so you should consider having an alternative form of communication handy such as a charged mobile phone If you have a safety critical device like a medical alarm fire alarm or lift emergency phone speak to your device provider about alternative solutions before you...

Page 12: ...23 22 ...

Page 13: ...RO 135360 ORIN CODE xxxxxxxx Barcode Suitable for connection type Fibre to the Premises FTTP Hybrid Fibre Coaxial HFC Fixed Wireless FW ...

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