Thermo King TouchPrint, Manual

Page 1: ...Printer TK 61179 12 OP Rev 5 02 16 En ...

Page 2: ...8 Delete Data 16 7 ADVANCED OPERATION 17 7 1 Service Menu 17 8 SPECIFICATION 21 8 1 Type of Application 21 8 2 Autonomous Power 21 8 3 Protection 21 8 4 Supply Voltage 21 8 5 Storage Capacity 21 8 6 Climatic Environment 22 8 7 EMC 22 8 8 Cleaning and Maintenance 22 9 TROUBLE SHOOTING 23 10 APPENDIX 25 10 1 Appendix 1 25 10 2 List of Errors 26 10 3 Troubleshooting Flow Charts 28 HISTORY REV 1 1 Add...

Page 3: ... A battery contains battery acid that can burn you Always wear goggles or safety glasses and personal protective equipment when working with a battery If you get battery acid on you immediately flush it with water and medical attention 1 1 ELECTRICAL HAZARD Units with electric operation or electric standby present a potential electrical hazard Always disconnect the high voltage power cable before ...

Page 4: ...DISCLAIMER The manufacturer Thermo King Corporation assumes no responsibility for any act or action taken on the part of the owner or operator in the repair or operation of the products covered by this manual that are contrary to the manufacturer s printed instructions No warranties expressed or implied including warranties arising from cause of dealing or usage or trade are made regarding the inf...

Page 5: ...nstallation on trailers TouchPrint Printer reads temperatures and status ON OFF conditions from the connected datalogger and stores temporarily these information in the form of individual files either based on marker start of trip or date and time The printer can then produce a record of any specific period including the full current day s measurements or any previous day retained in the temporary...

Page 6: ...se refer to the section User Menu and Service Menu for more details The display is on sleep mode when no printing operations is required In that case the display is bank Pressing any key on the display will wake up the Printer and the main Menu will appear See section 5 BASIC OPERATIONS on page 10 describing the Main Menu icons 3 1 2 THE PRINTER The TouchPrint printer mechanism is of Thermal type ...

Page 7: ...main board is the Flash memory and the Real Time Clock The Memory size of the TouchPrint Printer is sufficient to store temporarily the datalogger records for a limited period The limitation is linked to the memory space allocated for the temporary data park That memory works as a circular buffer deleting the older records when the memory is full Depending of the logging interval of the datalogger...

Page 8: ...hen pressing any Touch key for a period of 15 minutes 3 4 COMMUNICATION INTERFACES 3 4 1 USB PORT A USB On the Go interface is present on the front panel of the product The USB Host is an embedded USB stack supporting USB MSC Mass Storage Class class Integrated with file System it allows the Printer application to create save and read files in standard storage devices and Windows compatible FAT32 ...

Page 9: ...ded bug fixes and setup upgrades i e addition or modification of the languages via the glossaries The procedure is detailed in the section 7 ADVANCED OPERATION on page 17 among the Service Menu functions 3 4 2 SERIAL PORT Serial communication port RS232 is available in the back part of the product typically to get access to the stored data from the connected Thermo King datalogger either CargoWatc...

Page 10: ...ous when the device is powered Data transfer interval 20 mins LCD Display Contrast 50 Language English LCD Display Backlight Intensity 50 Firmware release MSK557 read only information Parameters settings T1 30 sec T2 100 sec T3 150 sec T4 1200 sec The default values for the parameters of the service menu see section 7 1 Service Menu on page 17 are as follows PRINTER model TOUCHPRINT PR read only i...

Page 11: ... journey ticket including all the data for the day since midnight This function is customized so that if a user print a different time period more often or a different type of ticket i e delivery the quick print will convert into the last used printing layout This button if used through the rest of the menu has the primary function as the Up arrow 5 2 QUICK INFO The Quick info button enable to scr...

Page 12: ...alization except for the menu s with password access In that case the timeout will bring to the upper level without the need to re introduce the password itself 5 3 PRINT MENU PRINT BY DATE OPTION ENABLED This print by date option will generate different tickets from the data temporarily stored in the TouchPrint printer memory The user has 2 options in the print Menu Delivery ticket Journey ticket...

Page 13: ...g a specific day from the last 7 days The time period is also customizable by selecting a specific start time till now 1 31 The time period is also customizable for past trips from a specific day to a specific day NOTE 1 After printing a ticket with the TDP enabled there is a time window of 150s in which another trip cannot be requested The TouchPrint will show a sand clock symbol to indicate that...

Page 14: ...ation of the ticket requested 5 4 PRINT MENU PRINT BY DATE OPTION DISABLED In that case the user has as well 2 format options to print but they work in a slightly different way i 5 4 1 DELIVERY TICKET Same as when the Temporary Data park is enabled this function allows to print the last received temperature measurements alongside the Set Point with a date and time stamp on the ticket The trailer I...

Page 15: ...nd once more to request prior data SOT 2 The Icon will start flashing and when the data transfer is complete the download icon will become still That indicate that the data are ready to be printed Similarly if a further back journey need to be retrieved SOT x the user needs to press x time on the download icon NOTE 1 In case the user wants to STOP the printout i e because of wrong ticket selection...

Page 16: ...ecific format At the very first power up with the Temporary Data Park feature enabled the TouchPrint Printer will start creating the local stored data getting from the Datalogger the last trip data The data available in the Temporary Data Park will start with this first data transmission older data will not be available in the Temporary Data Park Older data previous to last trip at the moment of T...

Page 17: ... the display brightness based on light darkness exposure 6 6 TOUCHPRINT FIRMWARE TK This menu display the firmware version of the TouchPrint Printer 6 7 EXPORT IN PDF OR TEXT FORMAT The user can decide which file format to export the data to the USB Flash drive By pressing on that icon the logo will change indicating the format pdf or txt By default the file format selected is pdf 6 8 DELETE DATA ...

Page 18: ...K DD MM MM DD i Esc S1 i i 7 1 1 TOUCHPRINT PRINTER MODEL NAME TK This menu allows to review the Printer model name as well as the serial number By default the Printer name is TOUCHPRINT PR The serial number or the model name are not modifiable 7 1 2 DATE FORMAT DD MM MM DD This function enables to swap from the European standard date format DD MM YY to the North American standard date format MM D...

Page 19: ...tion the user will copy the new firmware version onto a USB memory key 2 By using the provided cable the user connect the USB memory key to the TouchPrint front USB port 3 Then after tapping once on the screen the user will enter the main menu and will press more than 2 seconds on the service icon 4 The user will be prompted with a password request and after scrolling through the number select the...

Page 20: ...n is mainly applicable when Print by DATE option is enabled T1 This is the maximum waiting time buffer time in sec between the data request by the printer and the data transmission by the printer T2 This is the Time in sec the printer will wait for the data during the data transmission if any delay occurs from the Datalogger to transmit each character T3 This is the USER wait time in sec between 2...

Page 21: ...GLO files available to TK Dealers in a USB memory stick and connect to the TouchPrint mini USB port 7 1 9 GRAPHICAL PRINTING Graphical Printing works for Temporary data park Enabled and for paper mode only not for PDF or TXT files Please see how to adjust the scale 7 1 9 1 Temperature Range for Graph Printing This menu enables to define the graph scale based on the temperature range commonly used ...

Page 22: ... High Ambient Temperatures above 45ºC the TouchPrint will stop for around 30s in the middle of the printout and then resume printing This is required to allow the printing mechanism to cool down Also at Low Ambient Temperatures under 10ºC the responsiveness of the touchscreen is affected The user will notice that the response time of the touchscreen could be delayed by 1 or 2 seconds The user need...

Page 23: ...sion Conforms with requirements of EN61000 6 3 Radiated field emission from 30 to 1000 MHz TouchPrint passed the standard 2004 104 EC 8 8 CLEANING AND MAINTENANCE Visible surfaces may be cleaned with a damp cloth and mild detergent There are no general maintenance procedures but replacement of the paper is described in the installation manual Please refer to this manual for quick visual guide of b...

Page 24: ...Print mini USB port 2 Error while printing Delivery Ticket i TK ERROR 6 Check if the Baud rate is matching with the connected DATALOGGER Cargowatch Check for Electrical connection TX and RX If the HMI is engaged in Engine start Alarm the Printer cannot establish communication with CargoWatch Wait and try again when HMI is in normal mode Increase T1 in the parameter setting in service menu to 60s t...

Page 25: ...Rate For the TouchPrint Printer go to Advance Operation UART Settings See section 7 1 4 Uart Setting on page 18 If the BAUD rate is not the same for both ERROR 6 will appear in the TouchPrint screen NOTE See section 10 3 2 SLX SLXE HMI Blocks at Printing Data Message on page 31 Serial ERROR CONDITION TROUBLESHOOTING 6 TP Printer is not establishing communication with the HMI Change HMI port to ano...

Page 26: ...cess menu and select the option SENSOR CONFIGURATION GUARDED ACCESS EXIT SELECT BACK NEXT SENSOR CONFIGURATION 2 Select the Automatic SOT at Midnight and ENABLE it AUTOMATIC SOT AT MIDNIGHT EXIT SELECT BACK ENABLED If the unit is OFF during midnight overnight SOT will be generated at the first power up of the day ...

Page 27: ...very ticket or header TDP enabled e g generated TDP enabled when T1 is too small or when the communication b w DL and printer is not working 7 Data logger not recognized the printer detects the kind of DL thru a specific function scanning the header info 8 Serial number not found thru scan of the header info it is not possible to detect a field with defined characteristics 9 CW start time not foun...

Page 28: ...DP Error searching date from trip bottom used to get temperature data start date DAS IV 21 TDP Error checking start time last start time trip is younger than previous one DAS IV 22 TDP Error searching stop time from trip top DAS IV not able to find stop time in the trip info package header 23 TDP Error checking stop time last stop time trip is younger than previous one DAS IV 24 TDP Error searchin...

Page 29: ...3 1 ERROR DISPLAY IN TOUCH PRINT ERROR 6 This error appears if the Device gets time out waiting for Ticket header or trip data Possible causes for this error is any communication issue or T1 time is too small Follow the trouble shooting flowchart below ...

Page 30: ...OR 14 This error appears if the Device gets ti e out waiting trip data after receiving headre Possible causes for this error is any communication issue or T2 time is too small Follow the trouble shooting flowchart below ...

Page 31: ...30 10 APPENDIX ERROR 25 This error appears normally for date wise print out where the received data does not match with the start end time requested Follow the trouble shooting flowchart below ...

Page 32: ...rranty claim Stop Contact ASM for support Stop Does it Print Trip cket OK Check Printer Firmware version 557_009 or later No Does it Print Trip cket OK Does it Print Trip cket OK Does it Print Trip cket OK Contact ASM for support Stop No No No Yes Yes Yes No Stop Yes Update Printer Firmware to 557_009 Latest Does it Print Trip cket OK Stop Yes No Does it Print Trip cket OK Stop Yes No Yes Note Col...

Page 33: ...32 10 APPENDIX 10 3 3 TDP ENABLED TICKET DATE WISE TRIP TICKET NOT WORKING WHILE TDP DISABLED WORKS ...