Congratulations on your recent purchase
of the 800-EFM adapter.
This exciting addition to your
Epic System
is designed for easy installation.
The following is a quick reference guide
to help you through the initial setup.
User’s Guide
800-EFM
Remove the unit from the package and check this list to be certain all parts
are included:
Feature Module AC Adapter Two Telephone Line Cords
Packing List
Wiring Block 8-wire Cord for connecting the Audio Cable for
Wiring Block to the Feature Module Music on Hold Adapter
User’s Guide
Quick Steps
To Installing Your
New 800-EFM Adapter for
Music on hold
Using Your Music on Hold Adapter
Troubleshooting Guide
The Feature Module does
non work, and the callers do
not hear any music when
you place them on hold.
The Feature Module is con-
nected properly, but still the
remote party does not hear
any music when you place
them on hold.
Other problems.
Check all connections and make sure that they
are securely in place. Make sure that the AC
adapter is plugged into a jack not controlled by a
wall switch. Check to make sure that the
status
indicator lamp is blinking
. If it is not unplug
and then replug the AC power cord. If the status
indicator still fails to start blinking, check your
wall jack by plugging another device such as a
lamp into the outlet to make sure that the outlet is
working properly.
The problem may be with the telephone wiring:
If possible, check your jack wiring by testing a
telephone at the jack where you installed the
Feature Module. If this standard telephone does
not work, then local telephone company lines or
your own wiring may be causing the problem.
The problem may be with your music source:
Useful test: Your Music on Hold Adapter has a
built-in test feature to check whether your music
source is the problem. Simply unplug the 1/8”
plug from the music input jack at the rear of the
adapter. Then place a call and put the caller on
hold. The caller should hear music from the
Adapter’s built-in music chip. If they do, but
hear nothing when you plug in your music
source, then the problem is with your music
source. Make sure that your music source is
working properly.
The problem may be with the volume setting:
Refer to page 34 for instructions on adjusting the
volume setting.
Make sure that you have followed the instruc-
tions in this User’s Guide. If you continue to
have problems, call TMC’s toll-free customer
support line at 1-800-TMC-1638.
