Getting a GPS signal on your navigation device
IMPORTANT:
If your navigation device doesn't receive a GPS signal, you might be impacted
by the GPS Week Number Rollover.
Click here for more information.
If your navigation device doesn't receive a GPS* signal, your driving view may appear grey,
your location icon may appear grey, or you may see an error message on the screen, depending
on which device you have. Note that even under optimal circumstances it can take a couple of
minutes for your device to receive a signal.
There are several possible causes for GPS issues. Follow the checklist below to find the solution
that works for you.
Your view is obstructed. If you are in a wooded area, near tall buildings or water it can
take longer than normal for your device to receive a GPS signal. Try moving to an area
with an open view of the sky if possible.
The software or QuickGPSfix file for your device needs to be updated. In order to
quickly receive a GPS fix, your device needs to have the latest software installed.
Connect to TomTom HOME or MyDrive Connect and download any software and
QuickGPSfix updates.
Detailed steps for devices that use MyDrive Connect
Detailed steps for devices that use TomTom HOME
If you have a connected device that receives TomTom Services through your Smartphone
or a built-in SIM card, you receive automatic updates for QuickGPSfix as soon as they
are available. For Smartphone Connected devices you need to connect to a compatible
Smartphone in order to receive updates.
You have moved to a different location since last using your navigation device. If you've
moved a significant distance, for instance by plane, since last using your navigation
device, it can take up to 45 minutes to receive a GPS fix.
Your navigation device is not working correctly and needs to be reset. In some cases, if
the software on your navigation device is not working as expected, you may need to reset
the device. See
. Note that it can take a little while after
resetting a device before you receive a GPS signal.
Connecting your phone for data, hands-free calls, and
smartphone messages
Click here to see which products/categories this applies to.
