TT Fuel T-POS Terminal, User Manual

Page 1: ...T POS Terminal User Manual November 2019 ...

Page 2: ...Congratulations you have joined the elite ...

Page 3: ...For any questions technical or otherwise please contact us ttfuel com support ttfuel com 61 8 8215 5000 For the latest documentation and product updates visit our Resource Centre ttfuel com resources ...

Page 4: ...ntrol 14 2 12 Using Prepay 15 2 13 Using Cash as Method of Payment 16 2 14 Using the EFTPOS Method of Payment Non Integrated Mode 17 2 15 Making Split Payments 18 2 16 Refunds 19 2 17 Changing Wet Stock Grade Pricing 20 2 18 Testing Dispensers 21 2 19 Reprinting a Sales Receipt 21 2 20 Recovering a Dispenser Transaction 21 2 21 Acquiring Individual Dry Stock Sale Items 22 2 22 Importing a Dry Stoc...

Page 5: ... some of the Australian New Zealand Standards AS NZS and National Measurement Institute NMI procedures that are relevant to the installation of the FC6000T in Australia Note that this list may be incomplete and the installation technician is responsible for determining what other standards may apply AS NZS 3000 2007 Wiring Rules AS 1940 The storage and handling of flammable and combustible liquids...

Page 6: ...er or a button s status pressed or not depending on the syntax or context 2 1 System Components The T POS Terminal can be deployed in a variety of configurations depending on each customer s needs and requirements The basic functionality requires a standard set of main components and peripherals however the system can accommodate more complex scenarios and can interact with an extensive set of per...

Page 7: ...manage not only the sales and tendering process but also the pumps on the forecourt There is also a customer facing display that provides feedback on the sales process to the customer Advertising media content can also be displayed on the screen if so desired Unlike the primary display the secondary customer display is not touch input as customer interaction with the screen is not required Cash Dr...

Page 8: ... valid license key make sure you first provide TT Fuel with the installation key then proceed unlocking the full T POS functionality by entering it in the License dialogue Menu Settings License Configuration There are three aspects to configuration that need addressing and it does not matter in which order these are tackled For simplicity and to quickly get acquainted with the touch screen and the...

Page 9: ... automatically returns to the held state Transaction Expiry This value expressed in seconds represents the amount of time the system should wait after the dispenser operation completes for processing and finalising the sale If exceeded an audible alert is raised thus indicating a possible drive off Sale buffer background colour also changes at this time and even in this state it can still be proce...

Page 10: ... Count field will result in displaying blanks in the receipt Example If only the first 3 header lines are supplied but the Count value is set to 9 every receipt will contain the first 3 supplied header lines followed by 6 blank lines 2 Conversely filling in more lines than configured in the Count field will result in only displaying the first Count supplied header lines Example If all 9 header lin...

Page 11: ... Fuel first Dispensers The graphical representation makes it easier to identify which hoses are connected to what tanks previously defined Of course for single product dispensers there is only one hose so the remaining hoses are simply not defined There are also several additional configuration fields that can be used to tailor the properties of each dispenser however again these settings most lik...

Page 12: ...hysical keyboard be connected to the T POS Terminal it s best to disable the on screen keyboard by unchecking the OsK checkbox 4 Supply the PLU code by using the barcode scanner on the product s barcode and optionally the SKU which is an arbitrary merchant specific code used to keep track of the product can be empty if SKU codes are not used 5 OK to save the new product To edit a product follow th...

Page 13: ...ery or drop in real time and increments the inventory levels accordingly Only when an ATG not capable of delivery measurement is used or alternatively when no ATG is used and when logical inventory is maintained known as theoretical gauging does tank delivery information need to be manually entered Unlike stock adjustment that must be made for dry stock goods there is a special function available ...

Page 14: ...nancials and stocks the T POS system supports day and shift operations similar to most POS systems Here is an example of how day shift changes and what exactly happens behind the scenes 1 The day is started by selecting Menu Start Day after which the T POS Operator is asked to confirm the day start cash float amount At this point all the tanks are dipped the dispenser meter totals are retrieved an...

Page 15: ...g scenario will be similar to this Tip There are no rules as to how to run the T POS and it is up to each merchant to decide on this but the more granular the operation schedule is chosen the more the reports will help identify sources of financial variance and by whom 2 9 Navigating the User Interface The T POS Terminal uses a touch screen and there is no need for a keyboard or a mouse for the ro...

Page 16: ...s the barcode is damaged and cannot be scanned Unlike any other POS systems the display top area is dedicated to the management of the dispensers on the forecourt Each dispenser has its own icon reflecting the current operating mode or status To the left of the dispenser s management panel there is a STOP ALL DISPENSERS button which will cease all dispensing activity on the forecourt when This but...

Page 17: ...e to ready the dispenser the interface alerts the T POS Operator by changing the dispenser s status icon in orange and emitting the audible alert sound At this point the T POS Operator can ready the dispenser by its status icon after having checked it is safe to do so When a calling dispenser is readied by the Operator or the nozzle of a dispenser previously readied by the Operator is lifted the d...

Page 18: ...urchase The dispenser sale having been stacked is able to be used a second time Having been successfully stacked the dispenser can again be readied by the T POS Operator while the receipt printer prints the details of the stacked sale amount in the event of a power failure Note If the receipt printer is disconnected or turned off the sale can t be stacked neither the dispenser can be readied again...

Page 19: ...ally follows these steps 1 The customer having arrived at the refuelling station approaches the T POS Operator in the kiosk and usually indicates the amount the dispenser and in case of a multi product dispenser the grade as well 2 The T POS Operator enters the details into the dialog provided accepts the payment with the preferred method and if required a provisional receipt provisional because t...

Page 20: ...funds are similar to regular sales except they result in a transfer of money from the merchant to the customer displayed as a negative amount in the sales ledger 2 13 Using Cash as Method of Payment Although the most common method of payment for any transaction made through the T POS Terminal is by either customer account cards or bank cards such as Visa Mastercard or Amex the system fully support...

Page 21: ...ull sale amount considering any rounding has finally been paid in full the sale ledger clears of all the items of the sale ready for the next sale 2 14 Using the EFTPOS Method of Payment Non Integrated Mode This chapter covers tendering sales using the EFTPOS method of payment specifically using independent and non integrated EFTPOS terminals meaning those not driven by the T POS Terminal Having a...

Page 22: ...h method of payment the customer can choose to pay less than the total sale amount using EFTPOS with the T POS Operator entering the advised amount in both the T POS Terminal tendering dialogue and the EFTPOS Terminal At the end of the EFTPOS payment though if successful the amount paid is deducted from the total sale amount and additional or alternate methods of payment are required to complete t...

Page 23: ...ared of the sale items and ready for the next sale 2 16 Refunds The T POS Terminal fully supports refunds either due to customers not dispensing all the fuel that was prepaid or changing their mind about purchasing one or more dry stock items The refund policy is at the discretion of the store owner or merchant and it s already been covered in chapter 2 12 Using Prepay how a refund was paid back t...

Page 24: ...n the dispenser or in the sales ledger Let s assume we have a dispenser sale in progress while another completed sale awaits payment To initiate a grade price change as the T POS Operator follow these steps 1 Select Menu Grade Price Change 2 To prevent unauthorised access enter the Administrator passcode brief price increases are a known type of fraud performed by POS Operators 3 From the next dia...

Page 25: ...9 Reprinting a Sales Receipt Each time a sale is finalised and paid for the option to print a receipt is provided Usually the T POS Operator will ask the customer whether they want the receipt It is not a problem that most often the customers answer no in the first instance then later change their mind The Reprint Receipt button to the right side of the sales ledger can be used to recall the sales...

Page 26: ...ter the T POS has been shut down upon restarting the transaction is usually recovered automatically and placed in the sales ledger awaiting payment 2 21 Acquiring Individual Dry Stock Sale Items The most straight forward method of acquiring dry stock items is by using the scanner However in deployments where a scanner has not been provided there is another simple way of adding dry stock items in t...

Page 27: ...ort a dry stock catalogue Menu Settings Products Import Select File from USB Drive OK The catalogue file uses a csv format Should a new dry stock catalogue be created in a spreadsheet application of your choosing use the following file structure 2 23 Security The T POS Terminal and its software has been developed from ground up with simplicity in mind maintaining security and reducing misuse by li...

Page 28: ... transactions offs ass drive offs Important Granting maximum privileges to everyone can lead to misuses however restricting certain operations from Standard T POS Operators means these functions cannot be performed without the assistance from an Administrator T POS Operator which may or may not always be present on site 2 24 Reports The T POS system provides an array of reports or data use accessi...

Page 29: ...Operator to choose either a specific T POS operating day or alternatively a calendar day All the reports allow the information displayed to be saved to an external USB drive in csv format for subsequent reference or analysis using tools such as Microsoft Excel 2 25 Database Backup and Restore All the product and sales data acquired by the T POS through routine operations is stored in a database Li...

Page 30: ...o the system since factory delivery including the acquisition of all historic sales data the product catalogue and even the Product License It is highly recommended this action to be performed under direct TT Support supervision who will also need to reissue a new license to allow normal POS functions to resume once the factory reset operation has been completed To access this functionality follow...

Page 31: ...ons Note The level of log detail the T POS system generates can be adjusted from Menu General Settings It is highly recommended this to be established ahead of time and changed accordingly to TT Support advice as more detailed logs require more disk space TPOS automatically maintains the log files generated for the last 2 days discarding older logs so they do not consume unnecessary disk space For...

Page 32: ...ants greet the customs on the forecourt still in their vehicles perform the refuelling operations for them then finally help facilitate the payment process To better understand the concept and the T POS procedure behind it follow the example narrative below 1 Firstly forecourt attendants are issued with tags that are used in the dispenser authorisation process and to link or associate them with th...

Page 33: ...er facilitate the payment process by whatever means necessary usually providing change for cash payments The list of attendants and POS operators is maintained by the T POS system and can be accessed from the menu Whenever an attendant tag NOT previously known to the system is identified for the first time by tagging a dispenser it is automatically registered in T POS and added to the list but the...

Page 34: ... Improvement Documentation can become outdated over time especially as products evolve and TT Fuel seeks to continually update documentation accordingly Unintentional technical or typographical errors are periodically corrected in later revisions Disclaimer All endeavours have been made to ensure information contained in this document is correct and accurate at the time of release TT Fuel does not...

Page 35: ...Transponder Technologies Pty Ltd 119 Hayward Ave Torrensville South Australia 5031 PO Box 216 Export Park Adelaide Airport South Australia 5950 ttfuel com support ttfuel com 2019 TT Fuel v2 0 D00741 ...