Ubee DDW262.G, User Manual

Page 1: ...er Street Suite 200 Englewood CO 80112 1 888 390 8233 Sales email amsales ubeeinteractive com Support email amsupport ubeeinteractive com September 2011 Ubee DDW262 G Wireless Cable Modem and Router S...

Page 2: ...cable agreements This material is protected by the copyright laws of the United States and other countries It may not be reproduced distributed or altered in any fashion by any entity either internal...

Page 3: ...he Web User Interface 16 4 Understanding the Cable Modem Menu 19 4 1 Using the Cable Modem Information Option 19 4 2 Using the Cable Modem Status Option 20 4 3 Using the Cable Modem Downstream Option...

Page 4: ...eless Bridging Option 54 6 5 Deploying and Troubleshooting the Wireless Network 55 7 Understanding the Parental Control Menu 59 7 1 Using the Parental Control User Setup Option 59 7 2 Using the Parent...

Page 5: ...re on page 4 Understanding Default Values and Device Logins on page 6 Verifying Device Package Components on page 7 Understanding the DDW262 G Back Panel on page 8 Understanding the DDW262 G Front Pan...

Page 6: ...tilation Do not expose this device to direct sunlight Do not place any hot devices close to this device as it may degrade or cause damage to it Federal Communications Commission FCC Interference State...

Page 7: ...onnect the power plug from the wall outlet immediately 3 Installing Install the device in a location not to exceed the maximum temperature of 40 degrees Celsius 104 degrees Fahrenheit 4 Mounting When...

Page 8: ...Antenna 1 detachable DOCSIS 2 0 1 1 1 0 Compliant CE Certified ENERGY STAR compliant power supply Downstream Frequency Range 88MHz 860 MHz Modulation 64 256 QAM Channel Bandwidth 6 MHz Maximum Data Ra...

Page 9: ...ng Parental Control Stateful Packet Inspection SPI DoS Attack Protection WPS WPA WPA2 WPA PSK 64 128 bit WEP Encryption Maximum of 4 SSIDs 802 11b g n Compliant with Wireless Link Speeds up to 65 Mbps...

Page 10: ...is User name user Password user 1 6 2 Understanding Wireless Defaults When initially connecting a wireless client to the wireless device for example a PC the following wireless default values are use...

Page 11: ...ble RF MAC Address Option 2 Access the device Web interface and find the MAC address in the opening screen the Cable Modem Information screen To access the Web interface refer to Accessing the Web Use...

Page 12: ...factory defaults ethernet 1 4 Connects an Ethernet device such as a computer gaming console or a router hub to the Internet using a standard RJ45 Ethernet cable See the Understanding the Customer Prem...

Page 13: ...ork Ready Green Indicates the device has completed the ranging registration process and is ready to send and receive data On Device has completed ranging registration process and is ready to send and...

Page 14: ...Understanding the DDW262 G Front Panel and LED Behavior Ubee Interactive 10 Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011...

Page 15: ...the DDW262 G in an optimal location for connection to other devices such as PCs or gaming consoles Keep the wireless cable modem and wireless clients in open areas or far away from transformers heavy...

Page 16: ...an Ethernet device to your network such as a computer using an Ethernet cable Steps To connect an Ethernet device to the network 1 Verify an Ethernet device for example a PC is connected to the devic...

Page 17: ...e name of the wireless network so that wireless clients can connect to it 3 Double click your SSID in the wireless networks window The DDW262 G is shipped with a default SSID which can be changed by t...

Page 18: ...Windows users only 1 Right click My Computer on your desktop and choose Properties 2 Click the Hardware tab and then choose Device Manager 3 Look for a yellow exclamation point or red X over the NIC...

Page 19: ...ng the Web Interface as a User Use the following procedure to access the Web interface as a basic user Steps To log in to the Web interface user account 1 Verify a PC is connected to the device as exp...

Page 20: ...ernet connection Enables layer 3 protocols including DHCP for private IP address assignment NAT for network address and port translation IP routing firewall protection and parental control features Br...

Page 21: ...ee Interactive Understanding Operation Modes and the Web User Interface Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 17 Subscriber Web User Interface in Bridge Mo...

Page 22: ...Understanding Operation Modes and the Web User Interface Ubee Interactive 18 Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011...

Page 23: ...rface Refer to Accessing the Web User Interface on page 15 2 Click the Modem link from the top menu The Cable Modem menu is displayed 4 1 Using the Cable Modem Information Option The Cable Modem Infor...

Page 24: ...le Modem Information Cable Modem Displays the current DOCSIS standard of the device MAC Address Displays the unique Media Access Control MAC hardware address of cable modem RF interface Serial Number...

Page 25: ...er Steps To view downstream information 1 Access the Web interface 2 Click the Modem link from the top menu 3 Click the Downstream link from the left side of the screen Field explanations are Label De...

Page 26: ...quired for the downstream channel to lock on to by the cable modem This method is determined by the service provider Symbol Rate Msym sec Displays the symbol rate The current cable modem downstream sy...

Page 27: ...ency HZ Displays the current cable modem upstream frequency in hertz Lock Status Displays the upstream lock status Modulation Displays the current cable modem upstream modulation type QPSK QAM8 QAM16...

Page 28: ...e 2 Click the Modem link from the top menu 3 Click the Operation Config link from the left side of the screen Field explanations are listed following the screen example 4 6 Using the Cable Modem Event...

Page 29: ...criber User Guide September 2011 25 following screen example Label Description First Time Displays the time of the event Last Time Displays the last time of the event Priority Displays the event log s...

Page 30: ...Using the Cable Modem Event Log Option Ubee Interactive 26 Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011...

Page 31: ...P addresses and DHCP Advanced settings like DMZ MAC filtering and port forwarding are also provided Note Gateway options are not available when in Bridge mode Steps To access the gateway menu 1 Access...

Page 32: ...Gateway MAC Address Displays the Media Access Control MAC address of the cable modem RF interface Internet IP Address Displays the Internet IP address obtained from the service provider Subnet Mask Di...

Page 33: ...Enabled Disabled NAT Displays the status of the NAT feature Enabled Disabled Wireless Status Displays the status of the wireless feature Enabled Disabled Operating Mode Displays what mode the router i...

Page 34: ...dware address WAN WAN IP Address Displays the current WAN public IP address that is obtained from the service provider WAN MAC Address Displays the WAN interface s hardware address Duration Displays t...

Page 35: ...interface PPTP dhcp For Point to Point Tunneling Protocol DHCP you must enter a username password the PPTP server s host name or IP address and the MTU size PPTP static For Point to Point Tunneling P...

Page 36: ...f Customer Premises Equipment CPE that can connect to the network via the cable modem using private IP addresses This number determines the end of the private IP address range started above Public Sta...

Page 37: ...se fields are Apply Click Apply to save all changes DHCP Clients Lists all DHCP clients currently connected to the cable modem either via Ethernet link or via wireless connection Each client is also l...

Page 38: ...ed from Dynamic Network Services Inc at www dynDNS com or No IP at www no ip com Label DESCRIPTION Index Provides an index number to each client that connects to your network Each entry reflects a dir...

Page 39: ...fine what networking protocols are enabled or disabled on the device Steps To enable or disable network protocols 1 Access the Web interface Label DESCRIPTION DDNS Service Enables or disables the DDNS...

Page 40: ...he router to redirect the IPSec request to the local host when enabled If Internet users initialize an IPSec VPN request to a host located behind the router NAT fails this attempt PPTP PassThrough For...

Page 41: ...g this screen example 5 8 Using the Advanced Gateway Setup IP Filtering Option The IP Filtering option allows you to filter IP addresses to block Internet traffic to specific network devices on the LA...

Page 42: ...ample 5 9 Using the Advanced Gateway Setup Port Filtering Option The Port Filtering option allows you to configure port filters to block specific Internet services on specific ports to all devices on...

Page 43: ...ng tells the cable modem to which computer on the local area network to send the data Here are some examples Xbox PlayStation Games applications may require port forwarding Home Security Systems Secur...

Page 44: ...to enable UPNP 4 Test your local host application for example Xbox to determine correct functionality If it is still not properly communicating continue with forwarding Using the Tools Client List Op...

Page 45: ...lications services to listen on one internal port External Internet users who want to access that application address it using an external port such as an Audio server Using the screen example below I...

Page 46: ...t is the service request with a specific destination port number sent from a LAN side host A target port is the port this specific application requires a LAN host to listen to Therefore the server ret...

Page 47: ...Audio server until the connection is closed or times out Steps To set up port triggering 1 Access the Web interface 2 Click the Gateway link from the top of the screen 3 Click Port Triggering from th...

Page 48: ...r PC and other devices are listed Note the MAC address and IP address of the Home Gateway VoIP Phone or other device to put in DMZ Refer to Using the Tools Client List Option on page 67 5 Go to Gatewa...

Page 49: ...nfigured in the Static Lease section 8 Test the device to ensure Internet access is available and the device is functional for example connect to the Internet from a PC connected to the Home Gateway o...

Page 50: ...Using the Advanced Gateway Setup DMZ Host Option Ubee Interactive 46 Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011...

Page 51: ...Steps To access the wireless menu 1 Access the Web interface Refer to Accessing the Web User Interface on page 15 2 Click the Wireless link from the top of the screen 6 1 Using the Wireless Radio Opt...

Page 52: ...ard Select Auto to use 802 11 n mode when possible Bandwidth Sets the bandwidth to 20Mhz Sideband for Control Channel 40 Mhz only Not available for this device Control Channel Selects a specific chann...

Page 53: ...Web interface 2 Click the Wireless link from the top of the screen 3 Click Primary Network from the left side of the screen The Primary Network fields are explained following this screen example In N...

Page 54: ...lected SSID when enabled so that it is undiscoverable by wireless clients unless manually setup on the client If disabled the SSID is discoverable WPA Enables or disables the Wi Fi Protected Access WP...

Page 55: ...n is selected RADIUS Key Defines the RADIUS Key when WPA or 802 1x network authentication is selected Group Key Rotation Interval Allows the device to generate the best possible random group key and u...

Page 56: ...assphrase Sets the WEP encryption key by entering a word or group of printable characters in the Passphrase box and clicking Generate WEP keys These characters are case sensitive Generate WEP Keys For...

Page 57: ...wireless network as explained in the previous section clients must still adhere to those restrictions Allow creates a list of wireless clients that can connect to the wireless network Enter the MAC Ad...

Page 58: ...e is in Bridge mode Steps To configure the device as a bridge 1 Access the Web interface 2 Click the Wireless link from the top of the screen 3 Click Bridging from the left side of the screen The Brid...

Page 59: ...to the wireless cable modem This value can significantly impact wireless speeds performance It is determined by Materials for example open air concrete trees Distance between wireless clients and the...

Page 60: ...cable modem 3 Obtain the RSSI value for the connected client Refer to Using the Wireless Access Control Option on page 52 This value is used in the formula further below 4 Use the following table to...

Page 61: ...t 6 Once you know the optimal feet distance between individual wireless clients and the wireless cable modem you may resolve and prevent some performance issues 7 To check the wireless signal strength...

Page 62: ...over only one wireless device in an environment where several exist you can change the wireless channel on your device to one that is not heavily used To change the wireless broadcast channel refer t...

Page 63: ...cess the parental control menu 1 Access the Web interface Refer to Accessing the Web User Interface on page 15 2 Click the Parental Control link from the top of the screen 7 1 Using the Parental Contr...

Page 64: ...ve User Password Defines the password for this user It is required when this user tries to access the Internet via the device Re Enter Password Verifies the password by re entering the password Truste...

Page 65: ...of the screen 3 Click Basic from the left side of the screen The Basic fields are explained following Time Access Rule Selects a defined time access rule to apply to the selected user Session Duratio...

Page 66: ...olicy enter the policy name and click Add New Policy Content Policy List Select or Remove Policy Select or remove existing policies To select an exiting policy click the down arrow next to the list bo...

Page 67: ...the left side of the screen The Tod Filter fields are explained following this screen example Blocked Domain List Add Domain Remove Domain Allows you to enter Web domains for example unwanted com to...

Page 68: ...wn arrow next to the list box Choose the policy from the list To enable a policy select the policy from the drop down list and check Enable To remove a policy select the policy from the drop down list...

Page 69: ...User Interface on page 15 2 Click the Tools link from the top of the screen 8 1 Using the Tools Diagnostics Option The diagnostics tool provides the Ping utility 8 1 1 Using the Ping Utility The Ping...

Page 70: ...No of Pings Defines the number of ping commands to send to the ping target Ping Interval Defines the interval between ping operations in milliseconds Start Test Abort Test Clear Results Defines what...

Page 71: ...tion allows you to change the passwords for user login This login is used to access this Web interface For information on the default logins see Steps To change user passwords 1 Access the Web interfa...

Page 72: ...u can also reset the device from this screen Steps To reset firewall and parental controls to factory defaults or reset the system 1 Access the web interface 2 Click the Tools link from the top of the...

Page 73: ...scription Restore Defaults Restore the firewall and parental control settings to the defaults set at the factory Yes Resets firewall and parental control to factory defaults No Leaves settings as conf...

Page 74: ...Using the Tools User Defaults Option Ubee Interactive 70 Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011...

Page 75: ...t Demilitarized Zone DMZ Allows one IP address or computer to be placed in between the firewall and the Internet usually for gaming and video conferencing This allows risky open access to the Internet...

Page 76: ...facility to process and distribute Internet communication signals Headend may also refer to cable television signals and power line communication facilities Internet Protocol IP The method or protocol...

Page 77: ...ll by hiding internal IP addresses Network Basic Input Output System NetBIOS An application programming interface API that augments the DOS BIOS by adding special functions for LANs Almost all Windows...

Page 78: ...rk Time Division Multiple Access TDMA A method in which cable modems must time share the upstream channel because there are many cable modems and only one upstream channel frequency Transmission Contr...

Page 79: ...protocol for wireless home networks Created by the Wi Fi Alliance this protocol allows home users to easily set up wireless security and add new devices without needing to enter long passwords Wirele...

Page 80: ...Ubee Interactive 76 Ubee DVW222B F Wireless Voice Cable Modem and Router Subscriber User Guide November 2011...