Unity AVAYA 9504, User Manual

Page 1: ...AVAYA 9504 9508 Digital Telephone User Guide ...

Page 2: ... Tones 9 Language 9 Automatic Gain Control 9 Display Features 10 Set the Display Screen Width 10 Display Call Timers 10 Display Last Call Duration 10 Show Call Waiting 10 Configure Visual Alerts 10 Adjust the Display Brightness Contrast 11 Call Handling Features 11 Answer a Call 11 Make a Call 11 Mute a Call 12 Hold 12 Redial 12 Speakerphone 12 Transfer 13 Conference 13 Contacts 14 Search for a Co...

Page 3: ...Telephones Remove an Entry from Call History 16 Clear All Call History Entries 17 Call a Person from the Call History 17 Voice Features 17 Call Forward 17 Call Park 18 Call Pickup 18 Send All Calls 18 Paging 18 Extension to Cellular EC500 18 Call Centre Features 19 ...

Page 4: ... the general layout of the AVAYA 9504 Digital telephone The 9508 phone has 2 additional Call Appearance lines in the display but otherwise looks the same The components are as follows Message Lamp Is lit when the user has voicemail messages and can be set to flash when the phone is ringing Prompt Line Call Appearances View the prompt line to see helpful information and view the call appearances to...

Page 5: ... system is providing support S System Alarm Shown if you are the system administrator indicating a system alarm T Twinned Shown if it is internally twinned with your phone Calls to you will alert on both phones and can be answered by at either phone Adjustable Stand Display Screen The telephone stand attaches to the phone in one of two ways so that you can place the phone in a relatively flat posi...

Page 6: ... To lock your telephone Press the FEATURES softkey Select PHONE USER and press SELECT Select LOCK and press SELECT Press LOG OUT to confirm To auto lock your phone Press the FEATURES softkey Select PHONE USER and press SELECT Select PHONE SCREEN SETTINGS and press SELECT Select AUTO LOCK minutes Press CHANGE and select either DISABLED does not use inactivity timer or 1 5 30 60 Locks the phone afte...

Page 7: ...ialed or to display a list of the last numbers you dialed Press the AVAYA HOME button Select CALL SETTINGS and press SELECT Select REDIAL ACTION Press CHANGE to choose between OPEN CALL LOG and LAST DIALED Press SAVE Withhold Your Number Press the AVAYA HOME button Select CALL SETTINGS and press SELECT Select WITHHOLD NUMBER Press CHANGE to choose between ON or OFF Press SAVE Set the Audio Path To...

Page 8: ...led or OFF Disabled Disable the Ring Tone To disable the ringer Press the AVAYA HOME button Select CALL SETTINGS and press SELECT Select DISABLE RINGER Press CHANGE to change the setting to ON Set a Coverage Ring Tone To change the ring tone for bridged appearances or call coverage buttons Press the AVAYA HOME button Select CALL SETTINGS and press SELECT Select COVERAGE RING Press CHANGE to change...

Page 9: ...ECT Select ERROR TONES and press SELECT Press CHANGE to change the setting between ON or OFF Press SAVE to save your selection Language To change the display language Press the AVAYA HOME button Select ADVANCED OPTIONS and press SELECT Select LANGUAGE and press SELECT Scroll to find the language you wish to use A tick mark shows against the current language Press SELECT to select the highlighted l...

Page 10: ...A HOME button Select CALL SETTINGS and press SELECT Select DISPLAY CALL TIMER Press CHANGE to change the setting between ON or OFF Press SAVE Display Last Call Duration To display the duration of a call after it has ended Press the AVAYA HOME button Select CALL SETTINGS and press SELECT Select SHOW LAST CALL DURATION Press CHANGE to change the setting between ON or OFF Press SAVE Show Call Waiting...

Page 11: ...eted To adjust the contrast of the display Press the AVAYA HOME button Select SCREEN SOUND OPTIONS and press SELECT Select CONTRAST and press SELECT Use the navigation arrows to adjust the contrast as required Press DONE when completed Call Handling Features Answer a Call When you have an incoming call it is usually selected automatically However if you are already on a call or if you receive more...

Page 12: ... call so that the other person on the call cannot hear you Press MUTE again to un mute the call Hold To put a call on hold Press HOLD Press the call appearance button of the held call to retrieve the call Redial To redial a previously called telephone number or extension From the Phone screen press REDIAL If you are working with a redial list scroll to the number you want to redial and press CALL ...

Page 13: ...ct your active call Press CONF Dial the telephone number or call the person from the Contacts or History list When the person answers press CONF or OK to add them to the conference call Repeat these steps to add additional participants to the call To add a person on hold to a conference call From the Phone screen select your active call Press CONF Select the call on hold that you want to add to th...

Page 14: ...ers of the last name If you have set up your Contacts using a different scheme type the most likely letter s that would match the contact you want to find Press CALL to call the person or press MORE and then EDIT to edit the contact information View Contact Details To view contact details Press CONTACTS Find the contact you want to view Press DETAILS to see all the information for this person Pres...

Page 15: ...ORE DELETE Press DELETE to confirm or CANCEL to cancel Call a Person from the Contacts List To call someone from your Contacts list Press CONTACTS Select the person you want to call Press CALL or OK Directory You can look up the extension number of another phone in the Directory Search for an Extension To search for an extension Press the DIRECTORY feature button Begin spelling the person s name u...

Page 16: ... more missed calls View the Call History To view the Call History Press HISTORY o You can go to the top of the list by pressing HISTORY again If you want to see a different list scroll to the left or right to view separate lists of answered outgoing or missed calls Scroll up or down to view the entries on the list View Call History Details To view Call History details Press HISTORY Select the numb...

Page 17: ...rson or number you want to call Select the person or number you want to call Press the CALL softkey or the OK button Voice Features Call Forward To forward calls to another extension Press your CALL FORWARD button At the tone enter the extension where you wish the calls to be forwarded o You will hear three confirmation beeps to confirm the setting OR From the Phone screen touch FEATURES Select FO...

Page 18: ...ure button to redirect calls to voicemail Press the SEND ALL CALLS feature button to turn off Send All Calls Paging To place a page Press the PAGE feature button and after the beep speak your announcement Press the DROP softkey or depress the receiver button before replacing the handset to avoid any feedback Extension to Cellular EC500 Extension to Cellular EC500 is a feature that allows calls to ...

Page 19: ...m To log in and out of the queue Press the LOGIN feature button to log into the queue You may need to enter your agent ID and password The AUX Work button will light up Press the LOGOUT feature button to log out of the queue To begin accepting calls Press the AUTO IN button to begin receiving call from the queue To temporarily stop receiving calls from the queue press the AUX WORK button To Put Ph...

Page 20: ...ngth of time of the oldest call in minutes and seconds Press the Phone button to clear the statistics information from your screen To observe an agent s call Press the SERVICE OBSERVE button to listen in on an agent s call Enter the Agent ID you wish to observe This puts you into LISTEN ONLY mode where you can listen to the call and not be heard Press the SERVICE OBSERVE button again to go into LI...