VADO LIFE LIF-123T-CP, User Manual

Guarantee

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INSPIRATION

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Wall mounted exposed bath shower mixer

User Guide
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All VADO products come with a 2 year guarantee as standard. Within this guarantee period 

VADO will provide replacement parts and any labour 

[SEE NOTE 1]

 needed to complete the 

product repair.

This standard guarantee may be extended by registering your product to give up to a  

12 year guarantee period. Once registered:

VADO chromed brassware and stainless steel products have a 12 year guarantee  

(2 years parts and labour plus 10 years parts only).

VADO Sensori Smart Touch and Smart Dial products have a 5 year guarantee  

(parts and labour).

VADO Identity and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 

years parts only).

All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts 

only) 

[SEE NOTE 2]

.

VADO electric showers have a 2 years parts and labour guarantee.

Guarantee conditions

Our products are guaranteed against manufacturing defects from the date of purchase until 

the expiry of the relevant guarantee period shown above.

The guarantee is only valid if:

• The product has been installed, used and maintained in accordance with VADO’s 

instructions and subjected to normal use only.

• The defect is not due to use of an unsuitable or inadequate water or power supply.

• The defect is not due to accident, misuse, neglect or incorrect/inappropriate repair  

(other than by VADO or VADO authorised agents) or damage caused by foreign objects or 

substances.

• The extended guarantee is only available if you have completed the Guarantee Registration 

Process.  

This can be done via the VADO website or via phone to our aftersales team. Registration must 

be completed within 6 months from date of purchase.

Under the extended guarantee period VADO will, at its option, offer to supply any replacement 

product (or component part) assessed to be defective 

[SEE NOTE 3]

.

The guarantee (whether standard or extended) is non-transferable to any subsequent owner. 

All claims under the guarantee should be notified in the first instance to our Aftersales 

department, contact details below, this must be done no later than the last day of the relevant 

guarantee period. All claims must be accompanied by proof of purchase (sales receipt or 

delivery note) from an official VADO dealer.

The guarantee does not extend to any consequential loss or damage.

After repair or replacement, the relevant guarantee period will be calculated from the original 

date of purchase.

VADO operates a policy of continuous product development and therefore reserves the right to 

change the product, packaging and documentation specifications without notice.

NOTES:

[1]

 Labour via our engineer network is only available in the UK. Attendance by a VADO 

engineer or  

sub- contract engineer will be under our standard terms and conditions.

[2]

 VADO spare parts and shower hoses are under a parts only guarantee.

[3]

 VADO reserves the right to charge in advance for a product (or replacement part) pending 

collection and investigation (at VADO expense) to confirm a defect is due to a manufacturing 

issue. If a defect is found the charge will be refunded or cancelled. This guarantee is in 

addition to and does not affect your statutory rights as a consumer.

Tel: 01934 745163

Email: aftersalescare@vado.com

LIF-123T-CP 

LIF-131T-CP