VeriFone Presto Smart e355, Installation Manual

Page 1: ...Verifone Part Number DOC087 063 EN A Revision A 2 VERIFONE CONFIDENTIAL REVISION A 2 e355 Installation Guide...

Page 2: ...rams is supplied As Is Verifone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA 1 800 VERIFONE www verifone com Verifone Part Number DOC087 063 EN A Revision A 2 e355 Installation Guide 2015 Ve...

Page 3: ...ining e355 Device Features 11 Front View 11 Back View 13 Installing Replacing an MSAM Card 13 Manually Starting and Resetting the e355 15 Connecting the e355 to a Power Source or a Host Computer 15 Co...

Page 4: ...ning a Device for Service 27 Accessories and Documentation 28 Accessories 28 Documentation 28 Battery Pack Instructions 28 CHAPTER 6 Troubleshooting Guidelines Device Does Not Start 29 Device Display...

Page 5: ...MSAM card Chapter 3 Specifications Discusses power requirements and dimensions of the e355 Chapter 4 Maintenance Explains how to maintain your e355 Chapter 5 Verifone Service and Support Provides inf...

Page 6: ...text such as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232 type devices do not work with t...

Page 7: ...ideal for consumer facing and merchant facing retail integrated applications It has a removable battery that can be charged by external power adapter through a micro USB connector and gang charger It...

Page 8: ...t fits the server s or clerk s belt so that the e355 can be quickly removed and easily handed to the customer Performance and Durability Powerful 400 mHz ARM11 processing completes transactions quickl...

Page 9: ...ce Features Installing Replacing an MSAM Card Manually Starting and Resetting the e355 Connecting the e355 to a Power Source or a Host Computer Color Behavior Using the Smart Card Reader Using the Mag...

Page 10: ...s from seeing the information entered Electrical Considerations Avoid using this product during electrical storms Avoid locations near electrical appliances or other devices that cause excessive volta...

Page 11: ...ing the Barcode Reader CAUTION Do not use a unit that has been damaged or tampered with The e355 comes equipped with tamper evident labels If a label or component appears damaged or if the device appe...

Page 12: ...keypad b Three color coded function keys below the keypad A Docking Connector at the bottom of the device to connect to the optional e355 Frame A Smart Card Reader to process smart card transactions S...

Page 13: ...located on both sides of the e355 to activate the 2D imager for scanning barcodes See Using the Barcode Reader Installing Replacing an MSAM Card When you first receive your e355 you may need to instal...

Page 14: ...left side of the battery compartment 5 Insert the MSAM card with the gold contacts facing up 6 Re insert the battery by aligning the gold contacts in the battery with the pins on the e355 device Figur...

Page 15: ...e and connect it to the e355 to charge the device You can also connect the e355 to a computer to synchronize data and or charge the device To Connect the e355 to a Wall mount Charger 1 Plug the Verifo...

Page 16: ...Host Computer Color Behavior The following table shows the behavior of the LEDs during various system power states Sleep Battery Low Battery Extremely Low Battery Charging Charging Timer Fault Normal...

Page 17: ...ader slot in a smooth continuous motion until it seats firmly Figure 8 Inserting a Smart Card 3 Wait for the application to indicate a completed transaction before removing the card Premature card rem...

Page 18: ...igure 10 Using the CTLS reader Using the Barcode Reader The Barcode buttons located on either side of the e355 activate the barcode reader see Figure 3 Press either button to scan barcodes Figure 11 U...

Page 19: ...Buttons located on both sides to activate the e355 device s 2D imager for scanning barcodes A Docking Connector to connect to the e355 device A Power Connector to charge the e355 and tablet devices B...

Page 20: ...ockwise to secure the e355 device from the e355 Frame To remove the device from the frame 1 To unlock turn the locking screws counter clockwise 2 Push the Eject Button downwards to disengage the e355...

Page 21: ...o the slots on the e355 Frame 4 Turn the locking screws clockwise Connecting the e355 Frame to a Power Source Plug the wall mount charger to an external power source and connect it to the e355 Frame t...

Page 22: ...DEVICE SETUP Examining e355 Frame Features 22 E355 INSTALLATION GUIDE VERIFONE CONFIDENTIAL REVISION A 6...

Page 23: ...irements dimensions and other specifications of the e355 device Power Charging via Micro USB to computer system or Verifone certified power adapter 5 V DC 2 A Temperature Operating Temperature 5 to 40...

Page 24: ...SPECIFICATIONS External Dimensions 24 E355 INSTALLATION GUIDE VERIFONE CONFIDENTIAL REVISION A 6...

Page 25: ...For stubborn stains use alcohol or an alcohol based cleaner Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your V...

Page 26: ...MAINTENANCE Smart Card Reader 26 E355 INSTALLATION GUIDE VERIFONE CONFIDENTIAL REVISION A 6...

Page 27: ...5 and M087 XXX XXX XXX Serial number S N nnn nnn nnn 2 Obtain the MRA number s by completing one of the following a Call Verifone toll free within the United States at 1 800 Verifone and follow the au...

Page 28: ...take note of the part number Verifone online store at www store verifone com USA Verifone Customer Development Center 800 Verifone 837 4366 Monday Friday 7 A M 8 P M Eastern time International Contac...

Page 29: ...es Not Show Correct Readable Info Recharge the battery Connect the e355 into a known good power supply if available to see if this clears the problem If the problem persists contact your local Verifon...

Page 30: ...s why the device may not be processing transactions Use the following steps to troubleshoot failures Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stri...

Page 31: ...TROUBLESHOOTING GUIDELINES Transactions Fail To Process E355 INSTALLATION GUIDE 31 VERIFONE CONFIDENTIAL REVISION A 6 Contact your Verifone distributor or service provider...

Page 32: ...e355 Installation Guide Verifone Part Number DOC087 063 EN A Revision A 2 Verifone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA 1 800 VERIFONE www verifone com...

Page 33: ...use harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio...

Page 34: ...RF energy set by the Federal Communications Commission of the U S Government The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate or SAR The SA...

Page 35: ...le Radiation Exposure Statement The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual...

Page 36: ...ilisation des dispositifs pour r seaux locaux doit inclure des instructions pr cises sur les restrictions susmentionn es notamment i les dispositifs fonctionnant dans la bande 5 150 5 250 MHz sont r s...