VeriFone UX401, Installation Manual

Page 1: ...Verifone Part Number DOC159 036 EN A Revision A UX401 Installation Guide...

Page 2: ...mple or sample program before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 88 West Plumeria Dri...

Page 3: ...the CTLS Reader Features 10 Front Functions 10 Back Functions 11 Connecting Unit to a Controlling Device 11 Contactless Support 12 Mounting the Reader 12 Using the Reader 13 Conducting a Contactless T...

Page 4: ...CONTENTS 4 UX401 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines Transactions Fail to Process 23 APPENDIX A Caution and Warning Messages UX401 Caution and Warning Messages 25...

Page 5: ...contacting your Verifone service provider and information on how to order accessories or documentations from Verifone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guidelines should yo...

Page 6: ...ighlight important information If exchanging cables use a Verifone approved cable The caution symbol indicates possible hardware or software failure or loss of data Avoid placing metallic objects at t...

Page 7: ...and ease without further input Exceptional Ease of Use The following features of the device simplifies transactions in various environments Integrated proximity sensors for system wake up from low po...

Page 8: ...s advanced contactless architecture future proofs your investment with Single Contactless Interface SingleCI and side by side application architecture systems Supports contactless cards as well as NF...

Page 9: ...sing the Reader Selecting Reader Location Use the following guidelines when selecting a location for your reader Select a location convenient for the customer Select a location near the controlling de...

Page 10: ...wrap before mounting the unit 3 Save the shipping carton and packing material for future repacking or moving of the device Examining the CTLS Reader Features Before you continue the installation proce...

Page 11: ...onnect the UX401 to the UX301 controlling device 8 pin RJ45 to RJ45 VPN CBL159 313 02 A SMA cable 0 8 m VPN CBL159 302 03 A Both connections are necessary for using the UX401 contactless unit To conne...

Page 12: ...unit Figure 4 Mounting the UX401 2 Align the unit s stud holes with the stud holes of your mounting surface 3 Flush mount the reader and secure the unit with M5 nuts NOTE To disconnect cables use the...

Page 13: ...hts up Conducting a Contactless Transaction To conduct a contactless transaction hold the card within 4 cm or gently tap against the surface of the contactless antenna marked by the logo Figure 5 Cond...

Page 14: ...SETUP Using the Reader 14 UX401 INSTALLATION GUIDE...

Page 15: ...condensing External Dimensions Length 96 mm 3 78 in Width 99 mm 3 9 in Depth 46 mm 1 81 in Weight Unit weight 142 g 5 oz CTLS Card Reader 4 LEDs for CTLS indications Peripheral Ports RJ45 host communi...

Page 16: ...SPECIFICATIONS 16 UX401 INSTALLATION GUIDE...

Page 17: ...k internal circuit boards and fine mechanics Do not use harsh chemicals cleaning solvents or strong detergents to clean the device Use only a soft clean dry cloth for cleaning These suggestions apply...

Page 18: ...MAINTENANCE AND CLEANING Additional Safety Information 18 UX401 INSTALLATION GUIDE...

Page 19: ...wing procedure describes how to return one or more CTLS units for repair or replacement U S customers only 1 Gather the following information from the printed labels see Figure 6 on the bottom of each...

Page 20: ...you 5 Describe the problem s and provide the shipping address where the repaired or replacement unit must be returned 6 Keep a record of the following items Assigned MRA number s Verifone serial numbe...

Page 21: ...o determine which cable fits your needs Various others depending on what they connect to Contact your local Verifone representative or service provider to identify the best cable for your needs Cleani...

Page 22: ...SERVICE AND SUPPORT Accessories and Documentation 22 UX401 INSTALLATION GUIDE...

Page 23: ...fective card Ensure that you are conducting the contactless transaction properly see Using the Reader Ensure that all cables and external power connections are connected properly to the contactless un...

Page 24: ...TROUBLESHOOTING GUIDELINES Transactions Fail to Process 24 UX401 INSTALLATION GUIDE...

Page 25: ...sur l cran frontal avant utilisation ou l appareil peut ne pas fonctionner correctement Caution Setup page 10 Do not use a unit that has been damaged If a label or component appears damaged please not...

Page 26: ...UX401 Installation Guide Verifone Part Number DOC159 036 EN A Revision A Verifone Inc 88 West Plumeria Drive San Jose CA 95134 USA Tel 800 Verifone 837 4366 www verifone com...