VeriFone V200c+, User Manual

Page 1: ...Public External V200c User Manual Version 1 3 August 14th 2019 V200c External User Manual Verifone U K Ltd 3 Roundwood Avenue Stockley Park Uxbridge UB11 1AF...

Page 2: ...t warranty of any kind either expressed or implied including the implied warranties of merchantability and fitness for a particular purpose LIMITED LIABILITY In no event shall Verifone be liable for a...

Page 3: ...19 V200c External User Manual 3 REVISION HISTORY Version Author Date Changes 1 0 MKB 29 05 18 First Release 1 1 AJW 26 03 19 Updated for latest software release 1 2 CH 28 05 19 Updated for latest soft...

Page 4: ...3 HOW TO CONNECT YOUR DEVICE 13 3 1 ETHERNET 13 3 2 WI FI 23 3 2 1 Visible Wi Fi Networks 23 3 2 2 Hidden Wi Fi Networks 37 4 TRANSACTION PROCESSING 51 4 1 CUSTOMER PRESENT SALE ICC 51 4 2 SALE SWIPE...

Page 5: ...Public External V200c User Manual Version 1 3 August 14th 2019 V200c External User Manual 5 7 CONTACT DETAILS 84...

Page 6: ...ternal User Manual 6 1 INTRODUCTION This guide is the primary source of the information for setting up installing and screen messages that will be seen during transaction processing the Verifone V200c...

Page 7: ...es A terminal display backlit LCD screen On V200c CTLS and V200c Plus units the screen also acts as the tapping area for contactless transactions Four sets of keys o A backlit 12 key keypad o Three co...

Page 8: ...ght side The icon shows the proper swipe direction with the stripe down and facing inward toward the keypad A smart card reader built into the front of the terminal The icon indicates proper card posi...

Page 9: ...in which buttons will allow the operator to key in particular characters Additionally the buttons shown below can be used for scrolling through the menu items Navigation Buttons Key Characters 1 1 Q Z...

Page 10: ...ondensing Subjecting the V200c to extreme environmental conditions will result in tamper events Any temperatures above 100 C 5 degrees or below 37 C 5 degrees will result in a tamper condition Additio...

Page 11: ...SERT A CARD 1 Position the smart card with the gold contacts facing upward 2 Insert the card into the smart card reader slot in a smooth continuous motion until it seats firmly 2 8 HOW TO SWIPE A CARD...

Page 12: ...anual Version 1 3 August 14th 2019 V200c External User Manual 12 2 9 HOW TO PROCESS A CONTACTLESS CARD 1 Gently tap the card onto or hold the card within 4 cm against the surface of the display where...

Page 13: ...guide To navigate up and down the menus use the navigation buttons shown above 3 1 ETHERNET The following diagrams explain how to connect your V200c terminal Please ensure the terminal is not powered...

Page 14: ...st 14th 2019 V200c External User Manual 14 Step Instruction Screen Information 1 Turn on the device by plugging the device in 2 At the Please log in user screen press the red cross 3 Select option 3 S...

Page 15: ...xternal User Manual 15 Step Instruction Screen Information 5 Select option 2 Communication 6 Select option 3 Configuration The option will be off the main screen and will require the use of the naviga...

Page 16: ...ublic External V200c User Manual Version 1 3 August 14th 2019 V200c External User Manual 16 Step Instruction Screen Information 8 Select option 1 LAN 9 Select Option 1 Autostart 10 Select Option 1 Yes...

Page 17: ...ser Manual 17 Step Instruction Screen Information 11 Select Option 2 IPv4 The default is DHCP if you require static IPs then follow steps 12 18 if not skip to step 18 12 Select Option 2 DHCP 13 Select...

Page 18: ...anual 18 Step Instruction Screen Information 14 Select Option 3 IP Address 15 Enter the required IP address Note if a field is not 3 digits long then you must enter the leading zeros 16 Repeat steps 1...

Page 19: ...ion 1 3 August 14th 2019 V200c External User Manual 19 Step Instruction Screen Information 18 Press Save using the top right hand button 19 When Saved is displayed press the green circle button 20 Sel...

Page 20: ...nal V200c User Manual Version 1 3 August 14th 2019 V200c External User Manual 20 Step Instruction Screen Information 21 Select Yes to Interface started 23 Press the red cross button 24 Press the red c...

Page 21: ...c External V200c User Manual Version 1 3 August 14th 2019 V200c External User Manual 21 Step Instruction Screen Information 25 Select Option 1 Status 26 Select option 1 IP Addresses 27 Select option 1...

Page 22: ...3 August 14th 2019 V200c External User Manual 22 Step Instruction Screen Information 28 Check that the status is Up Note If the status is not Up repeat the network setup steps 29 Press the red cross b...

Page 23: ...the network is visible and hidden Note the Wi Fi connection type can only be used on the V200c model the V200c doesn t contain the ability to connect to a Wi Fi connection 3 2 1 Visible Wi Fi Network...

Page 24: ...rnal User Manual 24 Step Instruction Screen Information 4 Enter the Supervisor Pin Default 12345 5 Select option 2 Communication 6 Select option 3 Configuration The option will be off the main screen...

Page 25: ...t 14th 2019 V200c External User Manual 25 Step Instruction Screen Information 7 Select option 1 Network Interface 8 Select option 2 WiFi 9 Select option 1 WiFi Scan assuming the network is visible If...

Page 26: ...19 V200c External User Manual 26 Step Instruction Screen Information 10 Select your chosen network button scrolls up button scrolls down green circle button selects the highlighted option 11 Press Ent...

Page 27: ...upper and lower case letters and numerics Once inserted press the green circle key 14 The terminal will return to the screen in step 11 however the Pre Shared Key will now show as being entered Note...

Page 28: ...14th 2019 V200c External User Manual 28 Step Instruction Screen Information 16 Select no through the left hand navigation key and press the green circle key 17 Press the red cross button when the resu...

Page 29: ...th 2019 V200c External User Manual 29 Step Instruction Screen Information 19 Ensure that the chosen network is now highlighted Press the green circle key 20 Ensure that View Edit is highlighted and pr...

Page 30: ...Version 1 3 August 14th 2019 V200c External User Manual 30 Step Instruction Screen Information 22 Select Option 1 IPv4 23 Select Option 2 DHCP 24 Select option 1 No Note By selecting No it will then...

Page 31: ...anual 31 Step Instruction Screen Information 25 Select Option 3 IP Address 26 Enter the required IP address Note if a field is not 3 digits long then you must enter the leading zeros 27 Repeat steps 2...

Page 32: ...n 1 3 August 14th 2019 V200c External User Manual 32 Step Instruction Screen Information 29 Press the red cross button 30 Press Save using the top right hand navigation button 31 When Network Saved is...

Page 33: ...0c User Manual Version 1 3 August 14th 2019 V200c External User Manual 33 Step Instruction Screen Information 32 Select Yes to Apply settings on interface 33 Select Yes to Interface Started 34 Press t...

Page 34: ...External V200c User Manual Version 1 3 August 14th 2019 V200c External User Manual 34 Step Instruction Screen Information 35 Press the red cross button 36 Press the red cross button 37 Select Option 1...

Page 35: ...ion 1 3 August 14th 2019 V200c External User Manual 35 Step Instruction Screen Information 38 Select option 1 IP Addresses 39 Select option 3 WiFi 40 Check that the status is Up Note If the status is...

Page 36: ...Public External V200c User Manual Version 1 3 August 14th 2019 V200c External User Manual 36 Step Instruction Screen Information 41 Press the red cross button until you are back at the Login screen...

Page 37: ...he terminal on a hidden Wi Fi network using WPA2 PSK as the network configuration This will not cover the other options that are supported by the terminal Step Instruction Screen Information 1 Turn on...

Page 38: ...rnal User Manual 38 Step Instruction Screen Information 4 Enter the Supervisor Pin Default 12345 5 Select option 2 Communication 6 Select option 3 Configuration The option will be off the main screen...

Page 39: ...0c User Manual Version 1 3 August 14th 2019 V200c External User Manual 39 Step Instruction Screen Information 7 Select option 1 Network Interface 8 Select option 2 WiFi 9 Select New Using the top left...

Page 40: ...gust 14th 2019 V200c External User Manual 40 Step Instruction Screen Information 10 Select Option 1 SSID 11 Enter the SSID The possible characters can be found in section 2 3 Press the right hand navi...

Page 41: ...on 1 3 August 14th 2019 V200c External User Manual 41 Step Instruction Screen Information 13 Select the required autostart setting for the chosen Wi Fi network Default Yes 14 Select Option 3 Authentic...

Page 42: ...019 V200c External User Manual 42 Step Instruction Screen Information 16 Select Option 3 Authentication Select the required authentication for the chosen Wi Fi network 17 Select Option 2 Pairwise ciph...

Page 43: ...1 3 August 14th 2019 V200c External User Manual 43 Step Instruction Screen Information 19 Select Option 3 Group cipher 20 Select Option 5 Group Cipher Select the chosen cipher for the chosen Wi Fi Net...

Page 44: ...44 Step Instruction Screen Information 22 Enter the SSID The possible characters can be found in section 2 3 Multiple presses will result in upper and lower case letters and numerics Once inserted sel...

Page 45: ...ser Manual 45 Step Instruction Screen Information 25 Select Option 1 IPv4 The default is DHCP if you require static IPs then follow steps 26 30 if not skip to step 31 26 Select Option 2 DHCP 27 Select...

Page 46: ...anual 46 Step Instruction Screen Information 28 Select Option 3 IP Address 29 Enter the required IP address Note if a field is not 3 digits long then you must enter the leading zeros 30 Repeat steps 2...

Page 47: ...n 1 3 August 14th 2019 V200c External User Manual 47 Step Instruction Screen Information 32 Press the red cross button 33 Press Save using the top right hand navigation button 34 When Network Saved is...

Page 48: ...r Manual Version 1 3 August 14th 2019 V200c External User Manual 48 Step Instruction Screen Information 35 Select Yes to Apply settings on interface 36 Select Yes to Settings applied to interface 37 P...

Page 49: ...xternal V200c User Manual Version 1 3 August 14th 2019 V200c External User Manual 49 Step Instruction Screen Information 38 Press the red cross button 39 Select Option 1 Status 40 Select option 1 IP A...

Page 50: ...h 2019 V200c External User Manual 50 Step Instruction Screen Information 41 Select option 2 WiFi 42 Check that the status is Up Note If the status is not Up repeat the network setup steps 43 Press the...

Page 51: ...on the settings enabled on the account and level of integration performed by your POS provider 4 1 CUSTOMER PRESENT SALE ICC Step Instruction Screen Information 1 Plug the device in using the supplie...

Page 52: ...the user can choose the card payment method i e Tap for contactless Swipe for MSR or Insert for ICC transaction In this example we have chosen ICC transaction 5 Register for account on file if requir...

Page 53: ...o the PAYWare Ocius gateway following a successful response a Transaction Approved message appears 9 The terminal will then prompt of removal of card followed by printing the receipts You will need to...

Page 54: ...ual 54 4 2 SALE SWIPE Step Instruction Screen Information 1 To initiate the Sale payment just enter the required amount 2 After amount entered press the Green button or Green Circle button to start th...

Page 55: ...Insert for ICC transaction In this example we are showing a swipe transaction 5 After the card has been swiped the device will prompt for signature verification at this point a merchant receipt will...

Page 56: ...the transaction have been approved the terminal will display a confirmation message as shown Either press Green Bar at the bottom of the screen or press Green Circle or Enter button to complete 8 The...

Page 57: ...nual 57 4 3 SALE CTLS Step Instruction Screen Information 1 To initiate the Sale payment just enter the required amount 2 After amount entered press the Green button or Green Circle button to start th...

Page 58: ...is example we are showing a CTLS transaction 5 After the card has been tapped the device will show card read ok unable to capture this screen as it only flashes up for a second 6 After the transaction...

Page 59: ...4 CUSTOMER PRESENT REFUND Step Instruction Screen Information 1 Plug the device in using the supplied power supply and log in using the login credentials 2 Select Refund or type 2 from the Main menu...

Page 60: ...August 14th 2019 V200c External User Manual 60 Step Instruction Screen Information 4 Register for account on file if required 5 The V200c is connecting to the Verifone PAYWare Ocius Gateway and seekin...

Page 61: ...all ok the terminal will connect to the gateway and approve the refund transaction 9 A receipt will be printed one for the customer and one for your records 10 The terminal will return to the main idl...

Page 62: ...d Not Present or enter 4 At the next screen select Sale Mail Order When the Sale screen is presented enter the Sale amount 3 Enter the gratuity amount if required If not then press please the red x bu...

Page 63: ...struction Screen Information 6 Enter the 3 digit security code CSC from the back of the card and press the green enter button 7 Enter the house number and press the green enter key 8 Enter the just th...

Page 64: ...struction Screen Information 10 At this stage the terminal will contact the PayWare Ocius gateway and will provide a result of either Approved or Declined 11 A receipt will then be printed for the mer...

Page 65: ...00c External User Manual 65 4 6 CUSTOMER NOT PRESENT SALE TELEPHONE ORDER Step Instruction Screen Information 1 Tap the Verifone logo to access the Main menu 2 Tap Grey Bar at the bottom of the screen...

Page 66: ...ransaction Choose one appropriately In this example the Sale Telephone Order was selected 5 To initiate the Sale payment just enter the required amount After amount entered press the Green button or G...

Page 67: ...Version 1 3 August 14th 2019 V200c External User Manual 67 Step Instruction Screen Information 8 Enter Expiry Date and press Enter to continue 9 Enter CSC and press Enter to continue 10 Enter Address...

Page 68: ...August 14th 2019 V200c External User Manual 68 Step Instruction Screen Information 11 Enter Postcode and press Enter to continue 12 The device is showing transaction s processing status 13 The device...

Page 69: ...al User Manual 69 Step Instruction Screen Information 14 The device is showing transaction s authorising message 15 Press the Green button or Green Circle button to proceed or Red button or Red Cross...

Page 70: ...saction have been approved the terminal will display a confirmation message as shown Either press Green Bar at the bottom of the screen or press Green Circle or Enter button to complete 18 After the c...

Page 71: ...19 V200c External User Manual 71 Step Instruction Screen Information 20 When complete the terminal will return to the main menu 4 7 CUSTOMER NOT PRESENT REFUND TELEPHONE ORDER Step Instruction Screen...

Page 72: ...Step Instruction Screen Information 2 Tap Grey Bar at the bottom of the screen to view more options below 3 Press 4 for Card Not Present option 4 In the Card Not Present Menu there are options of CNP...

Page 73: ...ep Instruction Screen Information 5 To initiate the refund enter the required amount After amount entered press the Green button or Green Circle button to start the transaction 6 Use the keypad to ent...

Page 74: ...rsion 1 3 August 14th 2019 V200c External User Manual 74 Step Instruction Screen Information 8 The device is now connecting the server 9 The device is showing transaction s authorising message 10 The...

Page 75: ...er the transaction have been approved the terminal will display a confirmation message as shown Either press Green Bar at the bottom of the screen or press Green Circle or Enter button to complete 12...

Page 76: ...g in using the login credentials 2 Navigate to the Main Menu and scroll to the next screen and select Card Not Present or enter 4 At the next screen select Refund Mail Order When the Refund screen is...

Page 77: ...User Manual 77 Step Instruction Screen Information 5 Enter the 3 digit security code CSC from the back of the card and press the green enter button 6 Register for account on file if required 7 The ter...

Page 78: ...anual 78 Step Instruction Screen Information 8 If all ok the terminal will connect to the gateway and approve or decline the refund transaction 9 A receipt will be printed one for the customer and the...

Page 79: ...VERIFICATION Step Instruction Screen Information 1 Access the main menu via the key you should see the option of account verification if enabled 2 Terminal will prompt for the user to insert swipe or...

Page 80: ...Screen Information 4 Account verification should be authorised and will show an auth code on screen 5 A merchant receipt will be printed with a space for signature 6 You will be prompted to validate t...

Page 81: ...REPORTS Step Instruction Screen Information 1 Plug the device in using the supplied power supply and log in using the login credentials 2 Go to the Main Menu select and enter 3 3 Enter the supervisor...

Page 82: ...Public External V200c User Manual Version 1 3 August 14th 2019 V200c External User Manual 82 8 A receipt will be printed with the details of the X or Z report...

Page 83: ...may not be processing transactions Use the following steps to troubleshoot failures 1 Perform a test transaction using one or more different cards to ensure the problem is not a defective card 2 Ensu...

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