Verizon Business Voice Mail, User Manual

Page 1: ...User Guide Business Voice Mail Basic Mailbox Standard Mailbox OnePoint Voice Mail Announcement Only Mailbox Group Mailboxes...

Page 2: ...hours a day BusinessVoice Mail answers all your incoming calls when Your line is busy You are unable to answer your telephone BusinessVoice Mail answers up to three incoming calls simultaneously No mo...

Page 3: ...services may have a small additional monthly fee 2 Not available in all areas About Your Verizon Business Voice Mail 1 Chart of Mailbox Types and Features 4 Getting Started 6 Entering Your Mailbox the...

Page 4: ...Urgent Messages NA Yes Yes NA Future Delivery NA Yes Yes NA Return Receipt NA Yes Yes NA Group Lists NA 5 groups of 24 10 groups of 24 NA Group Mailbox N A Yes Yes Yes Personal Receptionist NA Includ...

Page 5: ...default Passcode the last four digits of your telephone number with BusinessVoice Mail then press 3 Follow the simple voice prompts to set up your mailbox If you call from any other telephone number 1...

Page 6: ...l will tell you how many new and saved messages you have in your mailbox and play them to you NOTE These instructions are not applicable to Group Mailboxes See page 47 52 for Group Mailboxes NOTES 1 I...

Page 7: ...ee page 16 To record change your Alternate Greeting see page 16 To add a Broadcast Group List see page 30 To edit an existing Broadcast Group List see page 32 To delete a Broadcast Group List see page...

Page 8: ...view After You Review Each Message Repeat REPEAT message in its entirety Save SAVE current and play next message Erase ERASE current and play next message Reply w Copy REPLY to a message with the orig...

Page 9: ...age 30 for more information about Broadcast Group Lists 3 After the message plays BusinessVoice Mail will automatically resume scan to the next message AfterTime and Date Stamp for last message plays...

Page 10: ...eded you can easily toggle to your Personal Greeting To activate and record change your Alternate Greeting 1 At the Main Menu press to select Personal Options To reach the Main Menu during message rev...

Page 11: ...recording replaces the system default recording of your telephone number 1 To change your Recorded Name 1 At the Main Menu press to select Personal Options To reach the Main Menu during message revie...

Page 12: ...ne only without having to enter your Passcode every time Convenient time saver To turn Passcode Suppression ON OFF 1 At the Main Menu press to select Personal Options To reach the Main Menu during mes...

Page 13: ...Personal Options To reach the Main Menu during message review press 2 Press for Personal Receptionist feature 3 Press to select change your Personal Receptionist telephone number The service will pla...

Page 14: ...ur Reminder message will be delivered to your BusinessVoice Mailbox as a new message To schedule a Reminder see diagram on page 27 1 At the Main Menu press for Reminders To reach the Main Menu during...

Page 15: ...o digits for the hour followed by two digits for the minute For example 8 45 10 00 7 Press for AM delivery press for PM delivery 8 The system will repeat the date and time you entered Press to keep it...

Page 16: ...without pressing your message will be sent See page 34 for descriptions of other Delivery Options 1 Additional charges may apply asVerizon expands the geographic boundaries for mailbox to mailbox sys...

Page 17: ...mediately by the appropriate Group Mailbox number Area Code XXX XXXX Group Mailbox number 1 2 or 3 etc 1 See pages 47 52 for information about Group Mailboxes To delete an entire Broadcast Group List...

Page 18: ...oup List members Press when you hear the number you wish to delete Repeat for each additional number you wish to delete 1 If you do not create a new Recorded Name the recipient s own Recorded Name wil...

Page 19: ...can send it as a regular message by pressing simply hanging up or selecting one or more of the following Delivery Options Press to select private status for a message Marks your message as private and...

Page 20: ...am on page 38 1 At the Main Menu press to select Personal Options To reach the Main Menu during message review press 2 Press for Personal Profile 3 Press for Paging Options Press to receive page for a...

Page 21: ...ring message review press 2 Press for Personal Profile 3 Press for Special Delivery 4 Press to set change Special Delivery telephone number local or toll free only Press to keep this number Press to t...

Page 22: ...se Special Delivery Monday Tuesday Wednesday Thursday Friday Saturday Sunday Press when finished For example if you wish to use Special Delivery on Monday Tuesday and Friday press then 1 Special Deliv...

Page 23: ...play your current Special Delivery number if one exists Press to keep Press to set up or change Enter your new 10 digit Special Delivery number or press to continue without entering a new Special Deli...

Page 24: ...lamp via interrupted dial tone while other telephone sets work with a signal internal to the phone system It is important that you know the specific technology associated with your tele phone set sys...

Page 25: ...ne number to your OnePointVoice Mail For example you could have calls to yourVerizonWireless number and lines from other work locations all reach your OnePointVoice Mail No more checking multiple mail...

Page 26: ...1 Dial theVoice Mail access telephone number 2 Enter the default Passcode last four digits of the main telephone number for the Gateway Greeting then press 3 Enter Numeric ID for Gateway Greeting the...

Page 27: ...ounting Department If you call from any other telephone number 1 Dial the BusinessVoice Mail access telephone number 2 Enter the 10 digit telephone number with BusinessVoice Mail main telephone number...

Page 28: ...box To access a Group Mailbox via the Voice Mail access telephone number from the main Group Mailbox telephone number 1 Dial the BusinessVoice Mail access telephone number 2 Enter your personal Passco...

Page 29: ...from liability stated in this section Limitation of Liability shall apply whether claims are brought in contract warranty tort includingVerizon s negligence or otherwise Terms and Conditions ofVerizo...

Page 30: ...provision The Services may not be used to make communi cations which are unlawful or harassing or to make unsolicited communications to per sons with whom you do not have an established relationship o...

Page 31: ...e tone then press when finished Verizon Business Voice Mail Overview Map WhenYou Review Each Message Repeat Save Erase Slower Louder Faster Rewind Pause Fast forward Main Menu Softer Advance AfterYou...

Page 32: ...2008 Verizon All Rights Reserved 3058 1108...