Verizon Care Smart, User Manual

Page 1: ...Care Smart User guide ...

Page 2: ...ng Up Your Care Smart Account 12 Adding a Device to Your Care Smart Account 15 Adding Contacts 21 The Care Smart App 26 Dashboard 26 The Care Smart Control Panel 28 Adding Another Watch 31 Calling Your Care Smart Watch from Care Smart App 32 Messaging 33 Checking Your Care Smart Watch s Location 35 Setting Alerts and Location Checks 37 Viewing Notifications 46 Using the Step Counter 47 Managing th...

Page 3: ...and Receiving Messages 64 Configuring Care Smart Watch Settings 67 Other Features 71 Health and Safety Information 75 Important Safety Precautions 75 Additional Safety Guidelines 77 Caring for Your Device 78 Federal Communication Commission Interference Statement 80 RF Exposure Information SAR 81 WEEE 84 Warranty Information 85 Warranty Period 85 Limited Warranty Statement 85 Disclaimer of Warrant...

Page 4: ...luded in the Care Smart Watch box Care Smart Watch Charging Cord Charging Adapter Replacement Wristband Quick Reference Guide Product Safety Warranty Brochure Important Consumer Safety Information NOTE If any component is missing please contact the store where you bought it ...

Page 5: ...5 Care Smart Overview Front Microphone Wristband Speaker Touch screen Back button Power button ...

Page 6: ...6 Back NOTE Devices software and apps are constantly evolving The images icons and features mentioned in this document are for reference only Charging contacts ...

Page 7: ...the gold contacts on the back of the watch The watch and charging cord are magnetized and should connect without effort NOTE The image is for illustration purpose only and appearance of the actual wrist strap pattern may vary 2 Plug the other end of the cord into the charging adapter and plug the adapter into an electrical outlet ...

Page 8: ...charging status will be displayed on the screen WARNING Use only approved chargers with your device Incompatible chargers or tampering with the charging contacts could damage your device and void the warranty ...

Page 9: ...h On and Off Turning your watch on Press and hold the Power button until the screen lights up Turning your watch off Press and hold the Power button until you see Do you want to turn off on the screen Then tap to turn off your watch ...

Page 10: ...cally the first time you turn it on 2 On the permission request screen tap to allow the Care Smart app to share your location 3 When the watch instructs you to download the Care Smart app download and install the app on the smartphone from the Google Play Store Android OS 4 0 or higher or the Apple App Store iOS7 or higher Data usage may apply for app download and use ...

Page 11: ... been activated successfully it will announce and show the mobile number 6 Follow the instructions in the app and on your watch to pair your watch by scanning the QR code with your phone s camera or by entering the mobile number into the app NOTE Be sure to tap on the watch screen under Pairing Complete ...

Page 12: ...Smart Account The Care Smart app lets you set up call message find and control the Care Smart watch To add an account 1 From your Care Smart app tap Create account NOTE If you already have a Care Smart account just tap Sign in ...

Page 13: ...13 2 On the permission request screen tap Allow to allow the Care Smart app to make and manage phone calls on your watch 3 Enter your personal information in each field Then tap Create account ...

Page 14: ... If you have a Google account we recommend using it to create your Care Smart account Just tap Sign in with Google and follow the instructions If you don t have a Google account tap Your email address and enter your information as instructed ...

Page 15: ...15 Adding a Device to Your Care Smart Account To add a device 1 Tap Add a device ...

Page 16: ...16 2 On the permission request screen tap Allow to allow the Care Smart app to take photos and record videos 3 Enter the watch name and tap to select an image for the device Then tap Next ...

Page 17: ...17 4 Make sure the Care Smart watch you want to add is fully charged and activated When you re ready tap Get started ...

Page 18: ...18 5 Choose how you want to pair the Care Smart watch with the Care Smart app Select Scan QR code to automatically pair the watch by using QR code ...

Page 19: ...rtWatch after the device is activated Refer to Pairing Your Care Smart Watch to the Care Smart App To obtain the phone number on the Care SmartWatch see Viewing Care Smart watch information 6 During the pairing process when the permission request screen appears tap Allow to allow the Care Smart app to access your mobile phone contacts ...

Page 20: ...umber to your mobile phone contacts 8 Once the Care Smart watch has successfully paired with the Care Smart a Pairing success message will appear on the screen Then tap Continue to start configuring the watch functions On the watch tap to complete the setup ...

Page 21: ...ch from their registered phone number and receive calls from it Care Smart Contacts can text the Care Smart watch from their Care Smart devices Only Administrators and Trusted Contacts can use the app Contact Types Administrator Trusted Contact Care Smart Watch Contact Contact Call make calls to receive calls from Care Smart watch Can send messages to receive messages from Care Smart watch Can loc...

Page 22: ... manage contacts To view Care Smart watch s contact list in the Care Smart app scroll down to Contacts in the Devices To view the contacts on the watch swipe left from the main screen NOTE You will be notified on your Care Smart app when you have reached the maximum number of contacts Care Smart Watch Contact only appears when 2 watches add each other as their contact ...

Page 23: ...t watch will support up to 9 contacts in addition to Administrator 1 To add contacts 1 From your Care Smart app tap Contacts 2 Tap Add a new contact 3 Tap to add a contact from your phone or enter the contact s first name Then tap Next ...

Page 24: ...ntact list If you set the Permission Level to Administrator or Trusted contact tap Send invitation to send a text message with the instructions to your contact If you set the Permission Level to No permissions you can assign the contact to the device later Simply go to Contacts and select the contact you want to assign Then tap Assign to device ...

Page 25: ... Tap next to the contact you want to remove 4 Tap Delete to confirm deletion NOTE You can also delete a contact from Contacts Edit Deleting Administrator 1 will cause the Care Smart watch to reset All contacts will be deleted and must be added again by a new Administrator 1 ...

Page 26: ...are Smart device contacts as well as Care Smart watch settings Dashboard From your Care Smart Dashboard you can call and chat with the user who wearing the Care Smart watch see the Care Smart watch location on the map and see your notifications your call log the user s step counter and reminder list as well as the Care Smart watch battery status If you have more than one users swipe left or right ...

Page 27: ...27 Notifications Call log Battery status Reminders Step counter Map view Dashboard Chat Call Contacts Devices More Control panel ...

Page 28: ...ol Panel to navigate to different parts of the Care Smart app Tap Dashboard to return to the Dashboard Tap Devices to manage the user s full profile If you have more than one users swipe left or right to see more profiles From here you can manage the user s location alerts activitiy alerts contacts and more ...

Page 29: ...ontacts and see the relationship between the contact and the watch user Tap More to see other options From here you can Go to the Manage Devices screen to manage all your Care Smart devices Manage your Account Profile and Security PIN Add an device Read FAQs Share feedback ...

Page 30: ...30 Read the Terms Privacy information See the Care Smart About screen ...

Page 31: ... To add a Care Smart watch for another user do the following 1 From an Adminstrator s Care Smart Dashboard tap More Add a device 2 Make sure the Care Smart watch you want to add to this user is fully charged and activated Then follow steps 3 8 in the Adding a Device to Your Care Smart Account section ...

Page 32: ...32 Calling Your Care Smart Watch from Care Smart App From the Care Smart app Dashboard swipe left or right to find the user you want to call Then tap to call the Care Smart watch ...

Page 33: ...rusted Contacts using Care Smart app and Care Smart Contacts using their Care Smart devices 1 Tap at the top right corner of the Dashboard 2 Type your message and then tap You can enter up to 120 characters Administrator Care Smart watch NOTE Besides sending the message you can also record a voice message up to 20 seconds or send the message with an emoji ...

Page 34: ...ns Tap Edit quick messages to change any of the 20 preset messages the user can send Tap Delete messages history to delete the conversation When a confirmation message appears tap Delete to confirm the deletion NOTE Care Smart watch can only send ONE emoji per message ...

Page 35: ...e map and then tap to locate your Care Smart watch NOTE Users will receive a reminder every month to allow location access permission In the map view you can also do the following Tap to switch to the Satellite view default is street view Tap to view the watch location history Tap to turn on the Real Time tracking ...

Page 36: ... the first letter of the user s first name and select Name location or View in maps to the address where your Care Smart watch is currently located Tap any area of the map to zoom in on that specific location ...

Page 37: ... Checks to keep track of your Care Smart s location To start tap Devices in the Control Panel and swipe to the user s profile Naming places You can name places the user visits often e g cafe bakery or hospital so you can identify it by name instead of a GPS address 1 Tap Add a location Enter the address and tap Next to continue ...

Page 38: ...38 2 Enter the location name and tap Save ...

Page 39: ...t of a specific area e g Maybe the user is supposed to be at the hospital on Wednesday between 3 and 5 PM A Location based alert can send you notifications when the Care Smart watch arrives at the hospital at 3 05 PM and leaves at 4 50 PM Time based alerts check on the Care Smart watch location at a specific time or time range To add an alert 1 From the user s profile tap Add a location alert ...

Page 40: ...40 2 Select the method you want to use to track the Care Smart ...

Page 41: ...g the user s location pin to a desired spot on the map Then drag the circle around the location pin to your desired size You will receive an alert any time your Care Smart watch crosses the circle 3 Give this location a name and tap Next NOTE You can only enter the location with address or known places e g mall hospital names from public locations etc ...

Page 42: ...42 4 Set the time range and the day for notification Then tap Save ...

Page 43: ...43 Time based 1 Tap Time based 2 Select when you want to be notified Tap Specific Time to set the time and the day Then tap Save ...

Page 44: ...44 Select Time Range to select a start time and end time to get alerted of your Care Smart watch location Then select the day s for the alert and tap Next ...

Page 45: ... watch is located in a place where GPS or Wi Fi isn t available or if the Care Smart watch is turned off the Care Smart app won t be able to show location information Location information may be unavailable inaccurate or incomplete depending on your Care Smart watch surroundings It may take up to 3 minutes to get your Care Smart watch location information A location error of up to several miles ca...

Page 46: ...46 Viewing Notifications To see notifications about Care Smart watch activity go to the user s Dashboard and tap to view all notifications NOTE You can filter the nofications by tapping ...

Page 47: ...rd you can turn the pedometer function on and off and set a step goal for the user Turning on the step counter On the Dashboard swipe to select a user In the Steps card tap Set step goal Then slide the Active switch to the right to turn it on ...

Page 48: ... of steps request a daily notification and add a message for reaching the goal Then tap Save to save the settings The daily steps goal will appear on the Dashboard and in the user s profile NOTE The number of steps will also appear on the user s watch See Viewing the step count ...

Page 49: ...49 Managing the User s Reminder List You can create a reminder list to remind the user of important tasks 1 From the user s Dashboard tap Set reminders in the Reminders card Then tap Add a reminder ...

Page 50: ...et the time and how often you want it to be done Recurrence 3 To play the alarm after completing the task slide the switch to the right to turn it on Then tap Save NOTE The reminder list will appear on the user s watch See Viewing the reminder list ...

Page 51: ... Manage devices and select the Care Smart watch From here you can see information on battery life and the watch model number phone number and software version You can control settings for Quiet mode Quiet time Ringtone Touch Sound Volume Theme Text to speech You can also Check for software updates for your Care Smart watch Delete the device ...

Page 52: ...52 NOTE If you delete the device it will be reset and all of your information will be lost ...

Page 53: ...your Care Smart watch you can use the Care Smart app to make the alarm ring From the user s profile tap Find Care Smart watch The app will automatically find and ring the user s watch NOTE The watch will stop ringing when you tap the or button on the watch ...

Page 54: ...54 Reset Your Care Smart Watch 1 From the Control Panel tap More Manage devices and select the Care Smart watch 2 Tap Delete device Continue to reset your Care Smart watch to its factory settings ...

Page 55: ...You can also reset your Care Smart watch to its factory settings by placing it on the charging cord and then press the button 4 times When the confirmation message appears on the screen tap to reset your watch ...

Page 56: ...m the Care Smart Dashboard tap More Manage security PIN 2 Enter a 4 digit PIN and tap Next 3 Enter the same 4 digit PIN and tap Save NOTE To change the PIN tap More Manage security PIN Change security PIN If you enter your PIN incorrectly 5 times the Care Smart app will be reset To continue using the Care Smart app after it is reset you will need to log back into your account ...

Page 57: ...Help includes information about using the app FAQs Tap FAQs to find answers to the most frequently asked questions about Care Smart devices Share Feedback Tap Share feedback to email Care Smart Support directly from your smartphone ...

Page 58: ...tly around the wearer s wrist 1 Push the 2 side buttons to open a fold over clasp A A 2 Release the post on the underside of the clasp from the hole on the wristband B B 3 Adjust the clasp to fit the wearer s wrist C Then insert the post into a different hole on the wristband to secure the clasp in place D ...

Page 59: ...ns are at the bottom of the screen 5 Fold the top portion of the clasp and hook the post into the hole E Then snap it down to fasten the clasp F E F NOTE The watch should fit snugly but not too tightly around the wearer s wrist The replacement wristband is also included in the package ...

Page 60: ...60 Home Screen Your Care Smart watch has a touch screen Just swipe left or right to switch pages Watch Face Contacts Gadgets Settings ...

Page 61: ...61 NOTE You can also access the Quick menu by swiping down from the Watch screen From here you can Adjust the volume Change the Ringtone Change the watch face Send Care Smart watch s location ...

Page 62: ...lect the contact you want to call 2 Tap to make a call To end the call tap NOTE Your Care Smart watch can only make and receive calls from phone numbers on the wearer s Contact List These numbers may be for mobile phones landlines and other Care Smart devices You can manage the Contact List in the Care Smart app ...

Page 63: ...er name will be shown on the screen To answer the call tap To reject the call tap To end the call tap TIP To adjust the volume during the call tap NOTE Making and receiving calls requires a network connection If you have missed a call a missed call notification will appear on the screen ...

Page 64: ... swipe left to open the Contact List Then select the contact you want to message 2 Tap to create a new message Then To choose from a list of pre written messages tap To choose an emoji tap To create a voice message tap NOTE Care Smart watch can only send one emoji per message ...

Page 65: ...essage it will appear on the Home screen To reply tap NOTE Your Care Smart watch can only receive messages from contacts with the Care Smart app or from other Care Smart devices if the sender is a Trusted Contact It can t receive messages from non Care Smart devices ...

Page 66: ...app by swiping down from the Watch screen and tapping Administrators and Trusted Contacts will receive a message displaying the Care Smart watch location NOTE The access location reminder will appear every month Users will continue to receive this monthly reminder until the notification is turned off ...

Page 67: ...ou see the Settings screen Tap to go to the Themes screen Then select the desired theme and tap to confirm the selection Adjusting the screen brightness Swipe to the left from the Watch screen until you see the Settings screen Tap to go to the Brightness screen Then drag the slider to adjust the brightness level ...

Page 68: ...ume screen Then drag the slider to adjust the volume level NOTE To turn off the sound temporarily tap To turn it back on tap Changing the ringtone Swipe to the left from the Watch screen until you see the Settings screen Tap to go to the Ringtones screen Then select the desired ringtone and tap to confirm the selection ...

Page 69: ...een Timeout screen Then select the length of time you want the screen to display before it times out and tap to confirm the selection Enabling Text to Speech function Swipe to the left from the Watch screen until you see the Settings screen Tap to go to the Text to speech screen Then tap the screen to enable disable the function ...

Page 70: ...lay Wake Up screen Then tap the screen to enable disable the function Viewing Care Smart watch information Swipe to the left from the Watch screen until you see the Settings screen Tap to go to the About screen It displays your Care Smart watch s model number mobile number IMEI ICCID software version and the total lifetime calls ...

Page 71: ...screen Tap to go to the Steps screen The number of steps and the set goal will be shown on the screen Using the timer 1 Swipe to the left from the Watch screen until you see the Gadgets screen Then tap to go to the Timer screen 2 Set the timer by selecting the Hours Minutes or Seconds and adjusting as needed ...

Page 72: ...72 3 Tap to start the timer 4 When the timer is running tap to pause the timer When the timer is paused you can tap to resume the timer ...

Page 73: ...atch screen until you see the Gadgets screen Then tap to go to the Stopwatch screen 2 Tap to start the stopwatch 3 When the stopwatch is running tap to pause the stopwatch When the stopwatch is paused you can Tap to resume the stopwatch Tap to reset the stopwatch ...

Page 74: ...dgets screen Tap to go to the Reminders screen The incomplete task s will be shown on the screen A reminder will pop up on the screen to let you know a scheduled event is about to start Tap to mark that you have started performing the assigned task Tap to snooze the reminder for 10 minutes ...

Page 75: ...less devices in the areas where you drive This device has been tested to be IPx7 compliant Do not operate under water If all covers are tightly closed device is protected against water ingress to a maximum of 1 meter deep for up to 30 minutes Do not use your accessories ex charger near water for example near a bathtub or a sink in a wet basement or near a swimming pool or spill liquid of any kind ...

Page 76: ...ght be illegal Do not disassemble your device Your device contains small parts that might be a choking hazard Most modern electronic equipment is shielded from radio frequency RF signals However certain electronic equipment might not be shielded against the RF signals from your device Keep your device away from medical devices including pacemakers and hearing aids as they might malfunction and cau...

Page 77: ...that will reduce cooling Do not use the charger while it is inside a carrying case Connect the charger to a proper power source The voltage requirements are found on the product case and or packaging Do not use the charger if the cord becomes damaged Do not attempt to service the unit There are no serviceable parts inside Replace the unit if it is damaged or exposed to excess moisture About the Ba...

Page 78: ...op of your device or drop objects on your device Do not drop your device or subject it to severe shock Do not subject your device to sudden and severe temperature changes This could cause moisture condensation inside the unit which could damage your device In the event of moisture condensation allow your device to dry out completely before use The screen surface can easily be scratched Avoid touch...

Page 79: ...y warranty Do not store or carry flammable liquids gases or explosive materials in the same compartment as your device its parts or accessories Do not expose your device to extreme heat or direct sunlight for prolonged periods Overheating may damage your device Do not use alcohol or any abrasive material when cleaning the accessories Do not expose the accessories to extreme heat or direct sunlight...

Page 80: ...ment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipm...

Page 81: ...lation all Wi Fi products marketed in US must be fixed to US operation channels only RF Exposure Information SAR This device meets the government s requirements for exposure to radio waves This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission of the U S Government The exposure standard for w...

Page 82: ... granted an Equipment Authorization for this model device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines SAR information on this model device is on file with the FCC and can be found under the Display Grant section of www fcc gov oet ea fccid For body worn operation this device has been tested and meets the FCC RF exposure guidelines for use with an acc...

Page 83: ...and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one ...

Page 84: ... of as normal household waste in accordance with the EU directive for waste electrical and electronic equipment WEEE 2002 96 EC Instead it should be disposed of by returning it to the point of sale or to a municipal recycling collection point ...

Page 85: ...nty Statement The consumer should never attempt to open or disassemble the device and doing so may cause damage that voids your warranty The device is equipped with an internal rechargeable battery that is non removable This warranty does not cover defects 1 Resulting from improper or unreasonable use or maintenance 2 Failure to follow operating instructions accident excess moisture insects lightn...

Page 86: ...d whatsoever with respect to the product including but not limited to the merchantability of the product or its fitness for any particular purpose or use The design condition or quality of the device The performance of the product The workmanship of the product or the components contained therein Or compliance of the product with the requirements of any law rule specification or contract pertainin...

Page 87: ...ware such as custom OS If your carrier prohibits this if you attempt to download software onto the device without authorization you will be notified on the screen that the device will no longer operate and be instructed to power down the device You must then contact your carrier to restore the device to the carrier authorized settings Contact Verizon Customer Service at 800 922 0204 ...

Page 88: ...n qualified with the system per this standard IEEE Std 1725 Use of an unqualified battery may present a risk of fire explosion leakage or other hazard Only authorized service providers shall replace battery Promptly dispose of used batteries in accordance with local regulations Avoid dropping the Wearable Product If the Wearable Product is dropped especially on a hard surface and the user suspects...

Page 89: ...ary do not immerse in water wipe clean ith damp cloth The Wearable product including power supply should not be dropped crushed stepped on or otherwise abused The user should be careful with the interconnect cable wiring between the power supply adapter and the Wearable product in particular as a potential trip hazard R I T E E142692 ...

Page 90: ... 2020 Verizon Wireless All Rights Reserved ...